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Review from Eugenia G (Regular Volunteer) published on 15 April 2021
Submitted via Website • Report

Overall Experience

I volunteered at Tandridge Heights running an intergenerational playgroup at the home for two years pre Covid. The residents loved the group, and I was always so impressed with the varied activities and events held for them. The management and carers work so hard to give everyone the best experiences

possible, even during the difficulties of the last year. The home is very clean and well run, everyone is caring, and the manager has such enthusiasm and love for the home and the residents; it really is a special place.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

We are so thankful for your review. You have been such a vital part of the vision of the home, the work you do with the community through intergenerational play has touched the lives of so many people. It is a privilege that you chose to work with Tandridge and we appreciate you.

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Review from C H (Partner of Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience

The day staff are excellent, I could not find fault with any of them. But the night staff with my partner, he was scared of them because they were too rough with him as he was frail and 93 years old. I did report them. So, in the end, the day staff used to put him into bed before they went off duty

at 8pm. He has passed away now and I don't have to worry about him.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your review, and please accept our sincere condolences - we are sorry to hear that you were not completely satisfied with your relative's care whilst at our care home. Unfortunately, we have no record of your relative's concerns being raised with us, and we would welcome the opportunity to discuss the above and any other concerns you may have and take on any feedback which can help improve our services for our residents. Should you wish to discuss with me please contact me directly on 01883 715595 or email: Tandridge@Barchester.com

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Review from D N (Respite Resident) assisted by family/friend published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience

The staff were very welcoming when I came for one week's respite accommodation. Unfortunately, my room was not equally as prepared. The room was comfortable, however, the radiator did not work and water had leaked onto the carpet. The portable clock needed a battery and tv screen needed replacing. The

bathroom did not have adequate shelving for toiletries and the support rail for the toilet fell out of the wall. Access to telephone could be improved for temporary residents, particularly for those like me who didn't use a mobile phone. Several staff were offering their own phones so that I could speak with my wife. Due to Covid-19 and my short stay, I was confined to my room for the week and so couldn't speak with other than staff but generally speaking it was a pleasant experience.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your review. We are sorry to hear your stay with Tandridge Heights did not meet all your expectations. I can assure you a full phone system has now been installed throughout the home and any maintenance issues have been rectified, however, I am sorry this was not done ahead of your stay. We do realise that having to isolate can be frustrating but we hope you understand we are following closely government guidance and doing all we can to protect all our residents and staff during this time. If you did have any further feedback you wish to discuss with me directly please do not hesitate to reach out directly.

Kind Regards,
Victoria Oladosu, General Manager.

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Review from Collette T (Daughter-in-law of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

My mother in law has generally had a good experience. We don’t believe any other home would have provided better care. We are confident that everyone is trying really hard to do their bit. Covid has definitely been challenging but we now visit in the pod. Many homes don’t have this option so we are

very grateful. We have had some issues with the phone and getting through but the manager has tried very hard to remedy this and now there are more handsets. Previously we visited so we didn’t have the need to call as regularly but Covid changed this so I’m sure everyone has had a similar issue and it can’t be easy taking so many calls. Whilst frustrating, the issues are addressed. The staff are incredibly accommodating and kind. The receptionists are lovely and try hard to ensure our questions or requests are dealt with. The nurses are super and we are very grateful to them for their care.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you very much for your review and for your feedback regarding the designated visiting suite and our new phone system.

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Review from Kate (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident of Tandridge Heights since April 2019. She has dementia and some minor physical issues. I am so glad she is there - the nurses, care and support staff are lovely and supportive of both my mum and me. She is at the end of life care now and I have been very impressed with

the way they have adapted to the COVID 19 epidemic, I know she is safe and getting the best care at this difficult time. They have made sure there are lots of activities available for the residents and have a purpose-built secure room for visits, so both staff, residents and visitors are safe and can have a comfortable visit.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you so much for this lovely review. We will continue to do our best to keep the residents, relatives and staff safe.

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Review from Tracey S (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience

Both my parents have been at Tandridge Heights for over 2 years. They are well cared for, all the staff are kind and patient and have taken the trouble to include us all, as a family in our parent's care. They are very amenable to hosting family gatherings in one of the many lounges (pre-COVID), which

has meant my parents can still be included in family parties now that it is not so easy to take them out. The home has been amazing during the COVID pandemic, keeping us informed, helping with video calls to relatives, outdoor visiting, testing residents and staff regularly and protecting their residents fully. The communication from the home to relatives has been much improved and despite not being able to enter the home in recent months we have perceived an improvement in organisation/management within the home.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you so much for your lovely feedback, we will continue to provide the best care for your parents.

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Review from Nick N (Son of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience

What a wonderful welcome and the first week for my mother. We had dreaded this moment but the staff were superb and the transition smooth. My calls to Mum have all been quickly connected. The COVID quarantine has been professionally managed and I look forward to the future, much reassured. Thank you.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you so much for your kind feedback. We really appreciate this.

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Review from R M (Husband of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience

The general manager and all the staff have coped exceptionally well during 'lockdown'. I am now able to make occasional visits to my wife. When I visit, it is clear that the safety of the residents, staff and visitors is paramount, and this is reassuring. I regularly speak to my wife, the general manager,

nurses and carers. They all seem to be tested regularly, and I receive my wife's test results by email. If my wife has any health or other issues, I am made aware of these, so I still feel involved in her care. There is an amazing team at Tandridge Heights; they are doing an exceptional job in challenging circumstances, and I am enormously grateful.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your kind words, we aim to continue to deliver a high standard of care.

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Review from Jo (Friend of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience

My Friend arrived at Tandridge Heights Care Home in June having had a 4-month stay in another home in Godstone. She has lived in Oxted all her life so was very happy to be back. She was so very delighted to find that she was given a room with her own door to the garden (she loves sitting in the sun

and being on the 2nd floor in the previous home, couldn't easily get to sit outside). The first time I phoned her she was excitedly told me that her room was actually looking out on the very trees which she used to climb as a young girl. She also recounted to me all the birds and animals that she had spotted in the garden. I felt so delighted for her to be surrounded by the nature that she loves, in a town that she loves, and feels at home in.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your kind feedback and we are glad she is happy here.

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Review from W T (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience

The staff could not take more time and trouble to give my mum the best possible care she needs. They’re all delightful people and seem to do the job to the absolute best of their ability at all times. I’m so grateful to them all and have booked my own place there for 20 years time in case I need them

then too! Thank you Tandridge Heights!

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you so much for your lovely words, we really appreciate it.

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Review from Sue S (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

Dad has been a permanent resident at Tandridge Heights since December 2019 and has been extremely well looked after and has nothing but praise and admiration for all the staff. Dad has always been extremely independent and looked after himself at home and found it difficult to ask for help, he came

to the difficult decision because of health issues that he needed to be looked after and chose Tandridge Heights and the staff have been very supportive in helping him to come to terms with this decision and at the same time encouraging his independence. Dad thoroughly enjoys all his food. The last few months throughout Covid-19 have been unprecedented and both the Manager and all the staff have shown a high level of hard work, dedication and commitment in trying to keep residents safe and happy in extremely challenging times. The Manager & Staff are very approachable and I can rest assured that Dad is being looked after in a kind, caring and compassionate manner and is made to feel special.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you so much for your kind feedback. We really appreciate this.

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Review from Penny H (Niece of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience

My aunt and uncle moved into Tanbridge Heights last December quickly benefitting from the care and attention they received!
The manager and all her fabulous team are highly professional and dedicated to looking after the residents and their well-being. Beyond this is the cheerful warmth and friendliness

of a team where nothing is too much trouble whether you’re a resident or just a worried relative needing some guidance/advice/help.
Yesterday I was able to visit for the first time in months due to the COVID-19 situation and it was amazing seeing my aunt and uncle! The visit was handled by the Tanbridge Heights team brilliantly with all necessary guidelines adhered too, so we felt safe but also made very welcome.
My aunt refers to the team at Tanbridge Heights as her adoptive family which I think is the highest praise of all!
Thank you Tanbridge Heights for everything you do as it’s very much appreciated!

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you so much for your feedback, we really appreciate it.

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Review from C C (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

The care that my mother has received has been excellent. Her stay has been extended due to the COVID infection and she has been more than happy to stay. The care and attention to detail are excellent.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you so much for your feedback, we will continue to deliver a high standard of care.

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Review from Jack C (Husband of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience

My wife has been a resident in Tandridge Heights for more than 3 years. During this period she has been cared for with care and, I would also say, devotion.
The staff are consistently courteous and friendly and have the attitude which permeates all levels and, if required, the manager is always available

to discuss any matters when necessary.
Not only are the staff conscious of the good of their charges, but by their very friendliness and contribute to the welfare of visiting relatives.
It is a great comfort to me to know that my wife is in such caring hands.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your kind words; we really appreciate it.

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Review from L K (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

My mother has been very well looked after at Tandridge Heights for a number of years.
At this current time of COVID-19 the level of care has been extremely good. All areas of her needs have been covered, despite the clearly time consuming, constant cleaning etc.
The staff have covered extra areas

such as hair washing/setting, manicures etc.
Extra arrangements have been put in place by the activities team to keep the residents' spirits up, including the availability of video calls to our loved ones. All these things enable me to feel confident that my Mum is happy and safe.
Above all, the fact that the home is still clear of Coronavirus is down to the attention to detail by the Manager and her staff, for which, as a family, we are extremely grateful.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your very kind feedback, this means a lot to me and to the team as a whole.

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Review from Susan R (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience

Tandridge Heights provided a warm and caring environment for my elderly mother to be cared for 24 hours a day. The nurses and carers were attentive and respectful of my mother's needs and dignity. They were professional and experienced in the care they provided. It was a great comfort to know that my

mother was being well looked after and her needs attended to at all hours.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely feedback, I will share this with the rest of the team.

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Review from W S (Resident) published on 20 April 2020
Submitted via Postal Card • Report

Overall Experience

Room is lovely.
Food is good.
Staff are caring.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your kind feedback, we love having you here with us.

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Review from Marilyn B (Daughter of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience

I was very impressed with the care and dignity that my mother was shown. As a family we were all made to feel welcome and part of my mother's life at Tandridge Heights. I would be very happy to spend my older years here. My mother did not wish to live in a care home, but after 2 nights, she asked to

stay longer.
I was very impressed with the level of care.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely comments, we are pleased that you feel you would be happy to spend your older days here and that Moms stay is going so well.

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Review from Pamela M (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with his care. I join him for lunch every day all excellent.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your comments. It is always a pleasure to see you.

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Review from C T (Daughter-in-law of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

Nursing staff and catering staff are all fantastic. I feel a much bigger improvement since the previous manager left at the end of 2019. The admin staff are all lovely too.

Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home

Thank you for your lovely comments. I am very lucky to have a great team around me and this allows me to make these changes and improvements. We will continue to grow and give great care.

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Meet the Team (15)

Camille Corbett

Job Title: General Manager

Joined: 2023

Hello, my name is Camille and I am the General Manager here at Tandridge Heights Memorial Care Home.
With over a decade of experience as a Registered Manager and a background as a dedicated nurse, I am passionate about providing the highest standard of care to our residents. I find immense joy in making a meaningful difference in their lives, offering them not only comfort but reassurance that they are in a place where their well-being is paramount.

Throughout my career, I have honed my skills, knowledge and compassion. My journey has led me to the realisation that Barchester’s values resonate deeply with my beliefs and aspirations. I am committed to aligning my efforts with the ethos of Barchester, to create a warm, safe and nurturing community for our residents.

I am thrilled to be part of this remarkable team, and I look forward to continuing to make a positive impact, ensuring that every resident’s journey with us is filled with dignity, respect and comfort.

Let’s embark on this journey together, making every day a brighter one for our residents.

Neethu Sebastian

Job Title: Deputy Manager

Joined: 2024

Hello, I am Neethu Sebastian, and I am thrilled to be a part of Tandridge Heights as the Deputy Manager. With over 16 years of experience working in various nursing homes that specialize in complex nursing care, I have dedicated my career to providing compassionate and empathetic care to those in need. Nursing has always been my passion, and I am committed to leading and supporting our nursing and caring teams to ensure our residents receive the highest quality of care. I am honoured to be a part of this team and look forward to making a positive impact in the lives of our residents each day. Thank you for welcoming me to Tandridge Heights.

Ildiko Nagy

Job Title: Unit Manager

Joined: 2011

Hello, my name is Ildiko, and I am a Unit Manager here at Tandridge Heights.

I joined the team at Tandridge Heights in 2011 as a Registered General Nurse. I was delighted to be promoted to Unit Manager in November 2023. I am very proud to work with such a fantastic team and love getting to know our wonderful residents. We are like a big family. My passion is to ensure that both myself and my team deliver the very best of care to residents and that residents have a happy and fulfilled life.

Lisa Wheddon

Job Title: Home Administrator

Joined: 2020

Hello my name is Lisa.I have only recently taken on the role as Home Administrator and very much looking forward to be working at Tandridge Heights

Melanie

Job Title: Second Chef

Mel is our 2nd chef and also provides our home with tasty and nutritious food.

Robert Thompson

Job Title: Head of Maintenance

Hi, I am Robert and I am responsible for the maintenance of our lovely home and ensuring that everything is kept in good working order. Nothing is too much trouble and I love what I do

Nisha Sebastian - Price

Job Title: Director (Audiology Services)

Joined: 2020

Nisha works with Tandridge Heights as a sole trader to provide audiology services. Nisha is a qualified solicitor with over 10 years of experience working in the City specialising in medical negligence and catastrophic injury. Following the arrival of her two young boys, she decided to leave her career in law and create a business to channel her passion for standards of care while using her legal knowledge. Nisha leads a team of staff that are passionate about ear care and who understand just how important hearing is. To meet resident’s hearing needs, they have developed a unique approach so that they can look after the health of resident’s ears, as well as their hearing, from the first time they see the resident. Every resident they see will receive a free Ear and Hearing Health Check. The resident’s journey begins with a short 10-minute assessment to check the health of the ear and identify any concerns or build-up of wax. If a hearing loss is identified, they offer a free and comprehensive Full Hearing Assessment during which the resident will undergo a series of further tests to identify the type of hearing loss. The audiologist will go through the different options to suit the resident’s need and with a FLEX:TRIAL, their audiologist can monitor how and where the resident uses their hearing aid so that it can be tailored to their specific requirements. The audiologist also provides aftercare services and a personalised care plan. A video otoscope is used to check the ear so that the residents can see for themselves what the audiologist has found. If a loved one cannot be present, they are also able to send them a copy of the results, ensuring full transparency and peace of mind for everyone.

Kate Galloway

Job Title: Physiotherapist

Joined: 2010

Kate works with Tandridge Heights as a sole trader to provide physiotherapy services. Kate qualified as a Physiotherapist in 2003 from Cardiff University. She joined the physiotherapy department at East Surrey Hospital and completed her junior rotations. In 2005, she became a Senior Physiotherapist in Trauma and Orthopaedics and was then appointed as Team Leader Physiotherapist in Trauma and Orthopaedics at Royal Surrey County Hospital in 2009. She then went to become the Rehabilitation Director for the South West London and Surrey Trauma Network in 2018. She has also worked at Kingsmead Physiotherapy Clinic since 2014 and has completed a range of post-graduate courses. Kate works within the clinic setting but also in the community, both in patients’ homes and within a range of nursing and residential care homes in the local area. She has a special interest in the management of Parkinson’s Disease, the rehabilitation of older people, post-operative orthopaedic rehabilitation, and post trauma recovery. She runs an exercise and advice group for people with Parkinson’s Disease. She also offers teaching to staff in care settings to include people moving and handling, falls prevention, exercise prescription, management of Parkinson’s Disease and post-trauma management. Kate has a special interest in the physiotherapy management of older people and has been treating residents at Tandridge Heights for many years. She has a holistic approach to her treatment sessions, including strengthening and flexibility exercises, balance re-education, gait re-education, postural correction, exercises to improve/maintain fitness, falls prevention and practice of functional activities.

Kelly Sherwin

Job Title: Activties Coordinator

Joined: 2020

Kelly is responsible for creating a varied life enrichment programme and providing engaging activties to help keep our residents engaged, involved and socialing. The person centred activties that Kelly provides are specially devopled to meet the wants and needs of all of our residents in group settings and individually.

Sharon Hawkins

Job Title: Head of House Keeping.

Joined: 2022

Hello, I am Sharon Head of House Keeping. I joined Barchester in 2022 and was promoted to Head of Housekeeping in 2023.

I am very passionate about maintaining Barchester's high standards and creating a warm and homely environment for our residents and their loved ones. I am proud to guide and lead my team to instil the same ideals.

I have an exceptional eye for detail and ensure our home is a shining example of a high-quality care environment.

Care Team

Job Title: Care Assistants

Hi, We are some of the care assistants at Tandridge Heights., we are responsible for delivering high quality care to our residents at all times.

Bishnu

Job Title: Laundry Assistant

Hi, My name is Bishnu and I provide a high quality, infection free laundry service, ensuring all laundry is maintained to the highest standard.

Thomas Littleford

Job Title: Hospitality Team - Host

Joined: 2017

My name is Thomas, I have worked for Barchester for 6 years.

I am part of the hospitality team as my role of host. I help create a stimulating and social environment for our residents to enjoy whilst dining.

I enjoy finding out what each individual resident likes to eat and drink as it helps me to create a personalised experience which in turn helps enhance the lives of all our residents.

Our Care Team

Job Title: Healthcare Assistants

Joined: 2020

We have a great team of people who make up the care team at Tandridge Heights.

Our care Team

Job Title: Healthcare Assistants

Joined: 2020

We have a great team of people who make up the care team at Tandridge Heights.

Barchester Tandridge Heights Nursing and Care Home

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