Barchester Tandridge Heights Nursing and Care Home
Memorial Close, Off Barnett’s Shaw,
Oxted
RH8 0NH
All these things enable me to feel confident that my Mum is happy and safe.
L K (Daughter of Resident)
I would be very happy to spend my older years here
Marilyn B (Daughter of Resident)
It was a great comfort to know that my mother was being well looked after
Susan R (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Tandridge Heights Nursing and Care Home has a Review Score of 9.8 (9.820) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Tandridge Heights Nursing and Care Home has 112 reviews.
Review from E G (Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
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Review from R E (Resident) published on 26 February 2020
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Overall Experience
5.0 out of 5
Reply from Victoria Oladosu, Gerneral Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your comments. We are pleased you slept so well whilst you were here with us. We will look into having more entertainers as soon as we can. Until then, our activities staff are doing all they can to provide a varied programme.
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Review from Shelia W (Respite Resident) published on 25 February 2020
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Overall Experience
3.0 out of 5
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for taking the time to provide your feedback. We are always striving to deliver high standards of care and I am very sorry this has been your experience.
As the new General Manager for the home, I have discussed this with the staff and put in some extra measures to ensure our cleaning and disinfection procedures are adhered to so such an event does not happen again. I understand you had requested a ground floor room, and unfortunately the only room available was yet to be refurbished, and any further works were put on hold for that time. However, I can assure you the carpet is now in the process of being changed. I hope this response has offered some reassurance but I am also more than happy to meet with you at a time that is convenient to further discuss.
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Review from J R (Resident) published on 25 February 2020
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5.0 out of 5
Reply from Victoria Oladosu, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you so much for your feedback, we will continue to work hard to ensure we deliver high-quality care at all times.
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Review from J K (Daughter of Resident) published on 29 November 2019
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Overall Experience
5.0 out of 5
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your lovely comments. It's always a pleasure to see you, come back and see us soon.
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Review from M G (Daughter of Resident) published on 17 October 2019
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Overall Experience
5.0 out of 5
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your feedback, we love having you live with us and we have made a new friend in you too.
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Review from M B (Resident) published on 17 October 2019
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4.0 out of 5
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you so much for your feedback and we look forward to welcoming you back again. keep in touch.
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Review from P F (Respite Resident) published on 17 October 2019
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Overall Experience
5.0 out of 5
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you so much for your feedback, we work hard to make sure it feels like home for everyone who comes in.
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Review from E B (Respite Resident) published on 3 October 2019
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Overall Experience
5.0 out of 5
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your feedback, we enjoy spoiling everyone, its our pleasure pleased you love it here too.
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Review from T G (Son-in-law of Resident) published on 24 September 2019
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Overall Experience
4.0 out of 5
Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home
Thank you for your feedback, we make sure we have an open-door policy and always welcome a friendly chat.
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Review from S R (Son-in-law of Resident) published on 20 August 2019
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5.0 out of 5
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Review from Scott B (Great-Nephew of Resident) published on 13 August 2019
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5.0 out of 5
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Review from J A L (Daughter of Resident) published on 30 April 2019
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5.0 out of 5
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Review from Stephen F (Grandson of Resident) published on 27 March 2019
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5.0 out of 5
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Review from D M B (Daughter of Resident) published on 17 December 2018
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5.0 out of 5
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Review from Carly H (Great-Niece of Resident) published on 26 November 2018
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5.0 out of 5
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Review from Emma P (Granddaughter of Resident) published on 26 November 2018
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4.0 out of 5
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Review from Jackie H (Niece of Resident) published on 19 November 2018
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4.0 out of 5
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Review from Sue A (Daughter of Resident) published on 25 October 2018
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5.0 out of 5
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Review from V F (Daughter of Resident) published on 5 September 2018
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.820) out of 10 for Barchester Tandridge Heights Nursing and Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.820 for Barchester Tandridge Heights Nursing and Care Home is calculated as follows: ( (214 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 256 Ratings = 4.82
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Tandridge Heights Nursing and Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jan 2021
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Job Title: General Manager
Joined: 2023
Hello, my name is Camille and I am the General Manager here at Tandridge Heights Memorial Care Home.
With over a decade of experience as a Registered Manager and a background as a dedicated nurse, I am passionate about providing the highest standard of care to our residents. I find immense joy in making a meaningful difference in their lives, offering them not only comfort but reassurance that they are in a place where their well-being is paramount.
Throughout my career, I have honed my skills, knowledge and compassion. My journey has led me to the realisation that Barchester’s values resonate deeply with my beliefs and aspirations. I am committed to aligning my efforts with the ethos of Barchester, to create a warm, safe and nurturing community for our residents.
I am thrilled to be part of this remarkable team, and I look forward to continuing to make a positive impact, ensuring that every resident’s journey with us is filled with dignity, respect and comfort.
Let’s embark on this journey together, making every day a brighter one for our residents.
Job Title: Deputy Manager
Joined: 2024
Hello, I am Neethu Sebastian, and I am thrilled to be a part of Tandridge Heights as the Deputy Manager. With over 16 years of experience working in various nursing homes that specialize in complex nursing care, I have dedicated my career to providing compassionate and empathetic care to those in need. Nursing has always been my passion, and I am committed to leading and supporting our nursing and caring teams to ensure our residents receive the highest quality of care. I am honoured to be a part of this team and look forward to making a positive impact in the lives of our residents each day. Thank you for welcoming me to Tandridge Heights.
Job Title: Unit Manager
Joined: 2011
Hello, my name is Ildiko, and I am a Unit Manager here at Tandridge Heights.
I joined the team at Tandridge Heights in 2011 as a Registered General Nurse. I was delighted to be promoted to Unit Manager in November 2023. I am very proud to work with such a fantastic team and love getting to know our wonderful residents. We are like a big family. My passion is to ensure that both myself and my team deliver the very best of care to residents and that residents have a happy and fulfilled life.
Job Title: Home Administrator
Joined: 2020
Hello my name is Lisa.I have only recently taken on the role as Home Administrator and very much looking forward to be working at Tandridge Heights
Job Title: Second Chef
Mel is our 2nd chef and also provides our home with tasty and nutritious food.
Job Title: Head of Maintenance
Hi, I am Robert and I am responsible for the maintenance of our lovely home and ensuring that everything is kept in good working order. Nothing is too much trouble and I love what I do
Job Title: Director (Audiology Services)
Joined: 2020
Nisha works with Tandridge Heights as a sole trader to provide audiology services. Nisha is a qualified solicitor with over 10 years of experience working in the City specialising in medical negligence and catastrophic injury. Following the arrival of her two young boys, she decided to leave her career in law and create a business to channel her passion for standards of care while using her legal knowledge. Nisha leads a team of staff that are passionate about ear care and who understand just how important hearing is. To meet resident’s hearing needs, they have developed a unique approach so that they can look after the health of resident’s ears, as well as their hearing, from the first time they see the resident. Every resident they see will receive a free Ear and Hearing Health Check. The resident’s journey begins with a short 10-minute assessment to check the health of the ear and identify any concerns or build-up of wax. If a hearing loss is identified, they offer a free and comprehensive Full Hearing Assessment during which the resident will undergo a series of further tests to identify the type of hearing loss. The audiologist will go through the different options to suit the resident’s need and with a FLEX:TRIAL, their audiologist can monitor how and where the resident uses their hearing aid so that it can be tailored to their specific requirements. The audiologist also provides aftercare services and a personalised care plan. A video otoscope is used to check the ear so that the residents can see for themselves what the audiologist has found. If a loved one cannot be present, they are also able to send them a copy of the results, ensuring full transparency and peace of mind for everyone.
Job Title: Physiotherapist
Joined: 2010
Kate works with Tandridge Heights as a sole trader to provide physiotherapy services. Kate qualified as a Physiotherapist in 2003 from Cardiff University. She joined the physiotherapy department at East Surrey Hospital and completed her junior rotations. In 2005, she became a Senior Physiotherapist in Trauma and Orthopaedics and was then appointed as Team Leader Physiotherapist in Trauma and Orthopaedics at Royal Surrey County Hospital in 2009. She then went to become the Rehabilitation Director for the South West London and Surrey Trauma Network in 2018. She has also worked at Kingsmead Physiotherapy Clinic since 2014 and has completed a range of post-graduate courses. Kate works within the clinic setting but also in the community, both in patients’ homes and within a range of nursing and residential care homes in the local area. She has a special interest in the management of Parkinson’s Disease, the rehabilitation of older people, post-operative orthopaedic rehabilitation, and post trauma recovery. She runs an exercise and advice group for people with Parkinson’s Disease. She also offers teaching to staff in care settings to include people moving and handling, falls prevention, exercise prescription, management of Parkinson’s Disease and post-trauma management. Kate has a special interest in the physiotherapy management of older people and has been treating residents at Tandridge Heights for many years. She has a holistic approach to her treatment sessions, including strengthening and flexibility exercises, balance re-education, gait re-education, postural correction, exercises to improve/maintain fitness, falls prevention and practice of functional activities.
Job Title: Activties Coordinator
Joined: 2020
Kelly is responsible for creating a varied life enrichment programme and providing engaging activties to help keep our residents engaged, involved and socialing. The person centred activties that Kelly provides are specially devopled to meet the wants and needs of all of our residents in group settings and individually.
Job Title: Head of House Keeping.
Joined: 2022
Hello, I am Sharon Head of House Keeping. I joined Barchester in 2022 and was promoted to Head of Housekeeping in 2023.
I am very passionate about maintaining Barchester's high standards and creating a warm and homely environment for our residents and their loved ones. I am proud to guide and lead my team to instil the same ideals.
I have an exceptional eye for detail and ensure our home is a shining example of a high-quality care environment.
Job Title: Care Assistants
Hi, We are some of the care assistants at Tandridge Heights., we are responsible for delivering high quality care to our residents at all times.
Job Title: Laundry Assistant
Hi, My name is Bishnu and I provide a high quality, infection free laundry service, ensuring all laundry is maintained to the highest standard.
Job Title: Hospitality Team - Host
Joined: 2017
My name is Thomas, I have worked for Barchester for 6 years.
I am part of the hospitality team as my role of host. I help create a stimulating and social environment for our residents to enjoy whilst dining.
I enjoy finding out what each individual resident likes to eat and drink as it helps me to create a personalised experience which in turn helps enhance the lives of all our residents.
Job Title: Healthcare Assistants
Joined: 2020
We have a great team of people who make up the care team at Tandridge Heights.
Job Title: Healthcare Assistants
Joined: 2020
We have a great team of people who make up the care team at Tandridge Heights.
