Barchester Tandridge Heights Nursing and Care Home

Memorial Close, Off Barnett’s Shaw, Oxted RH8 0NH
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9.8 112 Reviews
  • Barchester Tandridge Heights Nursing and Care Home, Oxted
Tandridge Heights Memorial Care Home is a purpose-built nursing and residential home and is set in the heart of leafy Oxted in Surrey. As an award-winning home, residents not only deserve the best, but this is what they get.

They are proud winners of the Frontline Leader of the Year 2020 (Great British Care Awards South East) and a British Citizen Award of the Year 2020 for their volunteers' contribution to Community. They were also runner-up of the 2020 Care Home Heroes Award and Hospitality Champion 2020 in Barchester Awards.

The dining experience is a big feature and a lot of effort is made by the chef and her team to provide home-cooked food from scratch for all meals at Tandridge Heights. The chef can cater for all needs including vegetarian, vegan, pureed and religious diets.

The activities team provide a varied programme of life enrichment for all residents catering for the mind, body and soul. They ensure that the home continues to play a big part in the community to keep links for residents prominent in their local area.

They are pleased to have a resident Ambassador who is involved in interviewing staff, giving feedback and make varying changes to the environment as needed.

The team look forward to welcoming you to the home to see this for your self and enjoy a warm drink and some homebaked treats.

Care Provided by Barchester Tandridge Heights Nursing and Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Camille Corbett (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Tandridge Heights Nursing and Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,205
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Tandridge Heights Nursing and Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Tandridge Heights Nursing and Care Home Reviews (112)

Total of 112, showing 101-112
9.8

Barchester Tandridge Heights Nursing and Care Home has a Review Score of 9.8 (9.820) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Tandridge Heights Nursing and Care Home has 112 reviews.

Overall Experience

  • 84
  • 23
  • 5
  • 0
  • 0

Date Published

112
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12
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90
Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law went to Tandridge Heights Nursing and Care Home for one week to recover from a hospital stay. It was the ideal place. The staff facilities and management were excellent. We will consider this facility in the future.

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Overall Experience  Overall Experience 5.0 out of 5

We found this home for our mother 18 months ago.
She has been content there, well looked after, and is shown genuine affection. Lots of hugs!
The staff communicate well with her and the family, and we always feel welcomed on our visits.
When my aunt needed respite care we had no hesitation at finding
her a place at Tandridge Heights too.

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Overall Experience  Overall Experience 3.0 out of 5

My father has been a resident for 23 months and has late-stage Alzheimer's. He is happy and for 93-years of age is in reasonable health. My siblings and I carefully chose Barchester Tandridge Heights Nursing and Care Home after some research. My brother was a paramedic then and was able to make clinical
comparisons. In February Barchester Tandridge Heights Nursing and Care Home had a bad CQC inspection and since then has lost staff in both care and nursing roles. The remaining staff could not be kinder to my father who is a cheerful and cheeky soul, but contact with him has reduced and staff have little time for social contact or stimulation. We pay a considerable amount for Dad's care and are deeply unhappy about the lack of staff.

Reply from Jean Hiley, General Manager at Barchester Tandridge Heights Nursing and Care Home

Dear Martin,


I would like to reassure you that our last CQC Inspection in April 2016 rated the home as ‘Good’ across the board. This is clearly displayed on both the Homes and CQC websites.


Our staffing levels for the home are based on both the number of residents in the home and their care needs. These are reviewed on a weekly basis by myself and the Deputy Manager so they reflect the accurate dependency levels in the home ensuring we have the correct number of staff.


However I am sorry if you feel your Father is not getting the stimulation and social contact that he has had previously and I have discussed this with the staff on his unit and they are going to continue to try and persuade your Father to join in with the Homes activities and in addition try and ensure that he is able to have the game of Pool and more one to one contact that I know he enjoys. I am sure you are aware that on many occasions it has been difficult to persuade your Father to join but we will continue to encourage him.


I hope this response has answered your concerns but it you would like to meet with me to discuss this further then please do not hesitate to contact me at the home and we can arrange a mutually agreeable date and time


Yours sincerely,


Jean Hiley


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Overall Experience  Overall Experience 5.0 out of 5

My experience of care in this home is generally good and at times outstanding. I have always felt at welcome when I have visited and my comments about care have always been acted upon. I have been actively encouraged to give my views and constructive criticism of care. I would definitely recommend this
home to others. My other constantly praises the care and the food in the home.

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Overall Experience  Overall Experience 5.0 out of 5

First class care and service. Everyone is very dedicated and caring. Nothing is too much trouble for them. All very friendly and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

It is a very good home to live in and the staff go out of their way to help and comfort us in the best way they can. The laundry and food is excellent it's like from home from home. The activities co-ordinator goes out of her way to please everybody and we all have a laugh with each other which makes
living here a very pleasant time. It is a very safe and nice place to end ones life if you see what I mean. I was a bit down and very quiet but now I join in the activities, where before I was a very shy person and living on my own.

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Overall Experience  Overall Experience 5.0 out of 5

I came here for respite after an operation because my children didn't want me to be alone while they were on holiday. I found the Heights very welcoming and friendly and all the staff so helpful. The food was good and the beds comfy! It was a complete rest for me for nine days and I would recommend
it for anybody needing a little TLC.

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Overall Experience  Overall Experience 5.0 out of 5

I like the nurse. Always does a good job here, always smiling and explaining things to you if you are not sure. In fact she comes from Poland and always has good stories to tell us.

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Overall Experience  Overall Experience 3.0 out of 5

Everything was fine except I found the bed uncomfortable. Staff were helpful and conscientious, would recommend to friends and relatives.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Tandridge Heights for a week before she died, but during that time she received excellent care.

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Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay, staff were wonderful and helpful. Food was lovely. 5 star hotel.

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Overall Experience  Overall Experience 5.0 out of 5

There is not enough that the staff can do for you, they do it with a smile on their faces. Their motto is sharing is caring. The home is like a five star hotel, the inspector should come down here and work a whole day with the day staff as a mystery guest, to see the work they put in.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Barchester Tandridge Heights Nursing and Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Barchester Tandridge Heights Nursing and Care Home is calculated as follows: ( (214 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 256 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Tandridge Heights Nursing and Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (54)

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Meet the Team (15)

Camille

Camille Corbett

Job Title: General Manager

Joined: 2023

Hello, my name is Camille and I am the General Manager here at Tandridge Heights Memorial Care Home.
With over a decade of experience as a Registered Manager and a background as a dedicated nurse, I am passionate about providing the highest standard of care to our residents. I find immense joy in making a meaningful difference in their lives, offering them not only comfort but reassurance that they are in a place where their well-being is paramount.


Throughout my career, I have honed my skills, knowledge and compassion. My journey has led me to the realisation that Barchester’s values resonate deeply with my beliefs and aspirations. I am committed to aligning my efforts with the ethos of Barchester, to create a warm, safe and nurturing community for our residents.


I am thrilled to be part of this remarkable team, and I look forward to continuing to make a positive impact, ensuring that every resident’s journey with us is filled with dignity, respect and comfort.


Let’s embark on this journey together, making every day a brighter one for our residents.


Neethu

Neethu Sebastian

Job Title: Deputy Manager

Joined: 2024

Hello, I am Neethu Sebastian, and I am thrilled to be a part of Tandridge Heights as the Deputy Manager. With over 16 years of experience working in various nursing homes that specialize in complex nursing care, I have dedicated my career to providing compassionate and empathetic care to those in need. Nursing has always been my passion, and I am committed to leading and supporting our nursing and caring teams to ensure our residents receive the highest quality of care. I am honoured to be a part of this team and look forward to making a positive impact in the lives of our residents each day. Thank you for welcoming me to Tandridge Heights.


Ildiko

Ildiko Nagy

Job Title: Unit Manager

Joined: 2011

Hello, my name is Ildiko, and I am a Unit Manager here at Tandridge Heights.


I joined the team at Tandridge Heights in 2011 as a Registered General Nurse. I was delighted to be promoted to Unit Manager in November 2023. I am very proud to work with such a fantastic team and love getting to know our wonderful residents. We are like a big family. My passion is to ensure that both myself and my team deliver the very best of care to residents and that residents have a happy and fulfilled life.  


Lisa

Lisa Wheddon

Job Title: Home Administrator

Joined: 2020

Hello my name is Lisa.I have only recently taken on the role as Home Administrator and very much looking forward to be working at Tandridge Heights


Melanie

Melanie

Job Title: Second Chef

Mel is our 2nd chef and also provides our home with tasty and nutritious food.


Robert

Robert Thompson

Job Title: Head of Maintenance

Hi, I am Robert and I am responsible for the maintenance of our lovely home and ensuring that everything is kept in good working order. Nothing is too much trouble and I love what I do


Nisha

Nisha Sebastian - Price

Job Title: Director (Audiology Services)

Joined: 2020

Nisha works with Tandridge Heights as a sole trader to provide audiology services. Nisha is a qualified solicitor with over 10 years of experience working in the City specialising in medical negligence and catastrophic injury. Following the arrival of her two young boys, she decided to leave her career in law and create a business to channel her passion for standards of care while using her legal knowledge. Nisha leads a team of staff that are passionate about ear care and who understand just how important hearing is. To meet resident’s hearing needs, they have developed a unique approach so that they can look after the health of resident’s ears, as well as their hearing, from the first time they see the resident. Every resident they see will receive a free Ear and Hearing Health Check. The resident’s journey begins with a short 10-minute assessment to check the health of the ear and identify any concerns or build-up of wax. If a hearing loss is identified, they offer a free and comprehensive Full Hearing Assessment during which the resident will undergo a series of further tests to identify the type of hearing loss. The audiologist will go through the different options to suit the resident’s need and with a FLEX:TRIAL, their audiologist can monitor how and where the resident uses their hearing aid so that it can be tailored to their specific requirements. The audiologist also provides aftercare services and a personalised care plan. A video otoscope is used to check the ear so that the residents can see for themselves what the audiologist has found. If a loved one cannot be present, they are also able to send them a copy of the results, ensuring full transparency and peace of mind for everyone.


Kate

Kate Galloway

Job Title: Physiotherapist

Joined: 2010

Kate works with Tandridge Heights as a sole trader to provide physiotherapy services. Kate qualified as a Physiotherapist in 2003 from Cardiff University. She joined the physiotherapy department at East Surrey Hospital and completed her junior rotations. In 2005, she became a Senior Physiotherapist in Trauma and Orthopaedics and was then appointed as Team Leader Physiotherapist in Trauma and Orthopaedics at Royal Surrey County Hospital in 2009. She then went to become the Rehabilitation Director for the South West London and Surrey Trauma Network in 2018. She has also worked at Kingsmead Physiotherapy Clinic since 2014 and has completed a range of post-graduate courses. Kate works within the clinic setting but also in the community, both in patients’ homes and within a range of nursing and residential care homes in the local area. She has a special interest in the management of Parkinson’s Disease, the rehabilitation of older people, post-operative orthopaedic rehabilitation, and post trauma recovery. She runs an exercise and advice group for people with Parkinson’s Disease. She also offers teaching to staff in care settings to include people moving and handling, falls prevention, exercise prescription, management of Parkinson’s Disease and post-trauma management. Kate has a special interest in the physiotherapy management of older people and has been treating residents at Tandridge Heights for many years. She has a holistic approach to her treatment sessions, including strengthening and flexibility exercises, balance re-education, gait re-education, postural correction, exercises to improve/maintain fitness, falls prevention and practice of functional activities.


Kelly

Kelly Sherwin

Job Title: Activties Coordinator

Joined: 2020

Kelly is responsible for creating a varied life enrichment programme and providing engaging activties to help keep our residents engaged, involved and socialing. The person centred activties that Kelly provides are specially devopled to meet the wants and needs of all of our residents in group settings and individually.


Sharon

Sharon Hawkins

Job Title: Head of House Keeping.

Joined: 2022

Hello, I am Sharon Head of House Keeping. I joined Barchester in 2022 and was promoted to Head of Housekeeping in 2023.


I am very passionate about maintaining Barchester's high standards and creating a warm and homely environment for our residents and their loved ones. I am proud to guide and lead my team to instil the same ideals.


I have an exceptional eye for detail and ensure our home is a shining example of a high-quality care environment.


Care Team

Care Team

Job Title: Care Assistants

Hi, We are some of the care assistants at Tandridge Heights., we are responsible for delivering high quality care to our residents at all times.


Bishnu

Bishnu

Job Title: Laundry Assistant

Hi, My name is Bishnu and I provide a high quality, infection free laundry service, ensuring all laundry is maintained to the highest standard.


Thomas

Thomas Littleford

Job Title: Hospitality Team - Host

Joined: 2017

My name is Thomas, I have worked for Barchester for 6 years.


I am part of the hospitality team as my role of host. I help create a stimulating and social environment for our residents to enjoy whilst dining.


I enjoy finding out what each individual resident likes to eat and drink as it helps me to create a personalised experience which in turn helps enhance the lives of all our residents.


Our Care Team

Our Care Team

Job Title: Healthcare Assistants

Joined: 2020

We have a great team of people who make up the care team at Tandridge Heights.


Our care Team

Our care Team

Job Title: Healthcare Assistants

Joined: 2020

We have a great team of people who make up the care team at Tandridge Heights.