Tilford Care & Nursing Home

Grange Road, Tilford, Farnham GU10 2DG
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9.6 50 Reviews
  • Tilford Care & Nursing Home, Farnham
Tilford Care Home near Farnham in Surrey is a real home for life in a beautiful, tranquil spot, providing high-quality, affordable residential, nursing, respite, palliative and dementia care.

Tilford is fully equipped to deal with a range of needs and requirements. The comfortable lounges and dining room mean there is plenty of space for group activities, or somewhere to find a quieter spot.

There's free Wi-Fi throughout the home. There will be an iPad for residents to use – Skype calls will work really well – and for families to use when they visit.

Tilford has 50 spacious bedrooms, all with ensuite bathrooms or washbasins in the room. The rooms without en-suites have accessible bathrooms or wet rooms nearby.

There's a secure garden where residents can join in outdoor activities or simply enjoy being outside. The lovely courtyard is an especially popular place to sit and chat.

The grounds include a most beautiful aviary, with hand-reared all the birds in the aviary (cockatiels and budgies) from eggs. The flock is delightful to watch.

The activity schedule is varied, from music to book and film clubs, quizzes, arts and crafts and storytelling. The residents get fully involved in suggesting new activities and trips, and the minibus is often used!

Tilford has strong connections with the local Church of England, Catholic and multi-denominational churches, and they visit regularly.

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Care Provided by Tilford Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Down Syndrome
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Kirtland (Manager)
  • Admission Criteria
    • NHS, Private
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Tilford Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £905 – £1,628
    • Self-Funded Residential Dementia Care £905 – £1,628
    • Self-Funded Nursing Care £1,377 – £2,160
  • (these prices are only a guideline, please contact Tilford Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking


Tilford Care & Nursing Home Reviews (50)

Total of 50, showing 41-50
9.6

Tilford Care & Nursing Home has a Review Score of 9.6 (9.624) out of 10, based on 18 reviews in the last 2 years. Over all time Tilford Care & Nursing Home has 50 reviews.

Overall Experience

  • 36
  • 9
  • 2
  • 1
  • 2

Date Published

50
5
6
18
32

Review from G H (Wife of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had Alzheimer's Disease. He had been in two previous homes but moved to Tilford in May because he needed further nursing care. The atmosphere is warm and friendly and the staff all work well together as a team. Sadly my husband died at the end of September but he could not have received better
care especially during his last week. Tilford is truly 'home' to its residents who are treated with understanding and dignity.

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Review from C K (Husband of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by dedicated staff who treat the residents with respect and dignity in a clean healthy friendly environment. They deserve the highest praise for their commitment and dedication to the care of others.

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Review from C B (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the home was very good, small issues with laundry, food excellent. Staff were good, always welcoming when went to see mum.

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Review from Tara R (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and cares give outstanding individual care to every resident. They know and understand the individual needs of the residents and cater to a very high standard. They talk to everyone and give time to these elderly people. The staff are happy and work very hard. Everyone is treated with dignity
and respect and care is given to cultural and religious beliefs.

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Review from Maurice B (Son-in-law of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother in law receives. Staff happy, helpful, caring and welcoming.

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Review from Alison W (Daughter of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally the home is run well. Staff are attentive (depending on staff levels). Care plans could be kept updated better - on most visits Mum has never been left with the call bell and I feel she should be monitored more frequently regarding change of incontinence pad. Frequently when visiting Mum she
is very wet - feel they could offer more showers or baths when appropriate. Staff are very friendly but feel they could give Mum more dignity - quite often visit and Mum has nothing covering her (as she is in bed) and nothing covering bottom half - food is excellent and plenty to eat. Mainly the care is good, most staff are really friendly and helpful (just feel have to give some reminders now and again).

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Review from Jeanette H (Daughter of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been resident in TPNH for over 3 1/2 years. Her mobility as to be expected has declined (she turns 98 this month) but mentally she has improved due to kindness, activities and good food. Last year she wasn't expected to suffice pneumonia but the staff nursed and fed her devotedly sitting
her up in one of the lounges as soon as possible. She recovered well. We recommended the home to a neighbour whose wife as at the end of her life, during the 2 months she was there they (the family) too were impressed by the standard of care.

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Review from Wendy S (Daughter-in-law of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my father in law from another provider to Tilford Park nursing home. Since moving my father in law here he now comes out of his room, he enjoys social activities. He enjoys the food. Their is a wide choice of food available. My father in law gets on well with the staff. All our family find the
staff very accommodating and helpful. The lady on the front desk is always helpful and has a warm welcoming. We find the manager helpful. I would recommend this home to anyone who is looking for a dementia home.

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Review from Mrs H (Father of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would recommend Nursing Home as it is more like a family home than a Nursing Home. Dad is happy and is looked after well. He is clean and tidy and eats well and likes the staff who treat him with respect.

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Review from Clare M (Daughter of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for approximately one year and I was extremely satisfied with the level of care she received. She was a dementia sufferer and I was always so happy with fact that she was treated at all times with dignity and respect. I found the staff to be very caring towards all the residents
and they embraced all of their individual characters and idiosyncrasies. The home itself is immaculate and the residents rooms kept very tidy. The Manager is fantastic, very front of house and totally accessible to staff and visitors alike, it is obvious that the residents are her priority (I have had experience of other care homes where this is not the case), it is very professionally run. The best recommendation that I can give is that whenever I left at the end of visiting I never had any doubts whatsoever that my mother was being well cared for.

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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Tilford Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Tilford Care & Nursing Home is calculated as follows: ( (164 Excellents x 5) + (28 Goods x 4) + (13 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 213 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tilford Care & Nursing Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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