Tupwood Gate Nursing Home

74 Tupwood Lane, Caterham CR3 6YE
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9.9 37 Reviews
  • Tupwood Gate Nursing Home, Caterham
Tupwood Gate, which provides nursing and residential care, is located in the quiet residential town of Caterham in Surrey. The care and warmth at Tupwood Gate is clear to see as soon as you arrive. The cosy, wood-lined entrance hall with comfy armchairs and a warm welcome are all a barometer of the quality of the home.

From the nursing and care staff looking after your every need, to their unique and individual bedrooms, there’s nowhere quite like Tupwood Gate. As a former diplomat’s family residence, the house offers the combination of family home with a touch of luxury.

They have everything you would expect from a quality place of care; qualified nursing and care staff working 24 hours a day, seven days a week in homely social and private spaces. Each room is individual and provides a different feel, all are comfortably furnished, light and airy.

They aim to maintain and improve quality of life, involving family and friends and making sure personal choices are understood and respected. Their many family events are always well attended and much enjoyed – families are welcomed and encouraged!

Individuals enjoy a range of pursuits including quizzes, film nights, games, active sessions, bingo, draughts, jigsaws and more. There are also trips out to the local coffee shops and vineyards, as well as visits from musical groups to entertain. Individuals can also enjoy simply relaxing in one of the comfortable lounges or in the large and private garden that residents love tending to.

At Tupwood Gate, they firmly believe that everyone deserves dignity and respect as they approach the end of their life. They provide compassionate and sensitive end-of-life care at Tupwood Gate.

Care Provided by Tupwood Gate Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sibusiso Mudimbu (Service Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Tupwood Gate Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Tupwood Gate Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home do have some protected times for meals, so residents can enjoy their meal fully,
    however, visitors are welcomed any other time during the day.


    The home love families and friends to take part in all aspects of life here at Tupwood Gate.


  • Parking
  • Free parking available on site.


Tupwood Gate Nursing Home Reviews (37)

Total of 37, showing 1-20
9.9

Tupwood Gate Nursing Home has a Review Score of 9.9 (9.908) out of 10, based on 23 reviews in the last 2 years. Over all time Tupwood Gate Nursing Home has 37 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I can only give the whole team at Tupwood Gate Nursing Home a 5 star recommendation. From the moment we phoned up desperate to get our Dad placed there due to a fall my mother had they were beyond great. Nothing was too much of an issue and they got us in late in the evening. All the staff that helped
were brilliant. It was the first time for our dad and he was rightly quite anxious but again the staff were so good he felt right at home. Indeed, he asked for an extra week because he enjoyed it so much. Thank you Tupwood Gate.

Reply from Sibusiso Busi Mudimbu, Manager at Tupwood Gate Nursing Home

Thank you for taking the time to share your experience of Tupwood Gate, and for your recommendation. It is our privilege to care for your Dad and support the family at an important time. Best wishes to you and the family.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Tupwood Gate following a fall for rehab. Mum became very unwell and prepared for EOL care, all the care staff were so kind and empathetic during this time. Mum made a miraculous recovery and planned for discharge home. My sister and myself were made to feel like family, nothing was
too much trouble and Mum was so well cared for, she has a great relationship with the staff. I am so grateful for the time spent at Tupwood Gate, I could be her daughter and was able to spend quality time with my lovely Mum. I can never thank the staff enough for all their kindness, support, laughter, sympathy and understanding. I was very sad the day Mum was discharged, I will really miss the staff, they really cared for Mum, as well as fantastic support from the management, they always made an effort to see Mum and check on her progress, what a brilliant team, if I had the choice I would have chosen for Mum to be cared for at Tupwood Gate as she loved her time there and will miss all the staff.

Reply from Sibusiso Busi Mudimbu, Manager at Tupwood Gate Nursing Home

Thank you for your kind words about Tupwood Gate. We are so pleased to hear of the positive experience you had with our caring and compassionate team. It was our pleasure and privilege to care for your Mum and support the family.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Tupwood Gate took such wonderful care of my mother. The kindness of the staff was clear to see and my mother really was very happy there, prior to her passing. I can't thank the team enough and the deputy manager is an exceptional member of the team.

Reply from Sibusiso Busi Mudimbu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to share your experience of Tupwood Gate, and for your recommendation. It was our privilege to care for your Mother and support the family at an important time.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home! Kind, caring and compassionate staff who are always very helpful. Always very clean and well presented with great facilities for the residents. Room sizes are decent and overall everything seems to be of high quality, ie. Food/drink etc.

Reply from Sibusiso Busi Mudimbu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate. We're pleased to hear that you found the standard of staffing and care to be excellent. We know how hard it can be to make the decision to seek out a nursing home, and so are very happy to hear that you felt confident and reassured that Tupwood was the right place.


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Overall Experience  Overall Experience 5.0 out of 5

I can't thank Tupwood Gate management and staff enough for all the help and genuine care that they gave to my mum. Even though Mum was only there for 36 hours before sadly passing away, everyone treated her and my family with the utmost respect, understanding and all with the most gentle touch, as if
we had known them for years, not days. My only wish is that Mum could have experienced everything that Tupwood has to offer. I highly recommend and rate Tupwood Gate.

Reply from Sibusiso Busi Mudimbu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to share your experience of Tupwood Gate, and for your recommendation. It was our privilege to care for your mum and support the family at an important time. Best wishes to you and the family.


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Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to put Mum in a care home but we couldn't have chosen better. The care Mum received was excellent. We appreciate the care and kindness shown to Mum from everyone at Tupwood - nurses, carers, housekeeping and maintenance teams. Thank you, Tupwood.

Reply from Sibusiso Mudimbu, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate. We're pleased to hear that you found the standard of care to be excellent. We know how hard it can be to make the decision to seek out a nursing home, and so are very happy to hear that you felt confident and reassured that Tupwood was the right place.


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Overall Experience  Overall Experience 5.0 out of 5

The staff could not have been more helpful, thoughtful, caring, kind, considerate, informative, and reassuring. First time I've needed respite for my mum as her carer I was in hospital myself and they did everything to help as I was very unwell and without communication from my end was difficult. They
liaised with staff from hospital for me. I was able to not worry and just concentrate on getting myself better. Mum had a lovely stay and she is going back again next week while I go away for some rest myself before my surgery.

Reply from Sibusiso Mudimbu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to share these kind words about Tupwood Gate. We are really pleased to hear that with the support of the home, you have been able to focus on your own health and wellness knowing your mum is in safe hands. Wishing you all the best for your continued recovery.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for at Tupwood Gate during the last few months of her life. I commend all the staff on the care and kindness with which Mum was treated. As frequent visitors we got to know all of the staff including cleaners, maintenance, carers and nursing staff; without exception all were professional,
friendly and understanding. The quality of GP support in the home was exceptional.

Reply from Sibusiso Mudimbu, Service Manager at Tupwood Gate Nursing Home

It's wonderful to hear that your mum received such excellent care at Tupwood Gate. It's clear that the team's professionalism, friendliness, and kindness made a real difference during a difficult time. Thank you for sharing your positive experience.


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Overall Experience  Overall Experience 5.0 out of 5

It was the first time I had taken a respite break and was very concerned. As soon as we were welcomed into this lovely care home I felt at ease. My husband was looked after with great care and kindness and the staff are so friendly and seem to go the extra mile. Lovely gardens and comfortable and warm.

Reply from Zwelani Ndlovu, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. We are so pleased to hear that your first experience of a respite break was a positive one - we thank you for choosing us to support your husband. We will pass on your kind comments to the team.


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Overall Experience  Overall Experience 4.0 out of 5

My husband was very happy and contented in your care, so thank you. When I visited, I was most welcomed by staff and offered refreshments. Overall, very happy!

Reply from Zwelani Ndlovu, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave us a review, we are pleased to hear that your husband was happy and well cared for during his stay.


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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy at Tupwood. The staff are all very kind and friendly. The activities lady is very inclusive ensuring residents feel well supported to take part. It is a lovely atmosphere.

Reply from Tully Gogotya, Deputy Manager at Tupwood Gate Nursing Home

Thank you for your kind words about the team here at Tupwood Gate, we are pleased to hear that our friendly staff are creating a warm and welcoming atmosphere for our residents and visitors.


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Overall Experience  Overall Experience 5.0 out of 5

Staff always very happy and professional when we visit, Dad seems very happy and settled.

Reply from Tully Gogotya, Deputy Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. Its great to hear of the positive experience you continue to have with the team, and that your dad is happy here.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Tupwood Gate for 2 years, after admission with reduced mobility and vascular dementia. The care she received from all staff was wonderful. She had a lovely relationship with many of the carers, activities and nursing staff who were clearly fond of her. She was always treated with
great respect and staff looked after her as if she was their own relative. It was very touching to watch.
As frequent visitors to the home over her stay our family were also welcomed into the “family” of Tupwood. Everyone knew us by name and knew who we were visiting, even from the start of her stay. We were informed of any significant events and if we had concerns these were handled with care and compassion. On occasion, we needed to talk to someone and have a shoulder to cry on. Senior staff were professional and so caring. When Mum eventually died, the care of her and us was wonderful and personal to our needs and wishes. This is an extraordinary home with extraordinary staff.

Reply from Tully Gogotya, Deputy Manager at Tupwood Gate Nursing Home

Thank you for your kind words about Tupwood Gate. We are so pleased to hear of the positive experience you had with our caring and compassionate team, and that you felt part of the Tupwood Family. It has been our pleasure and privilege to care for your Mum and support the family.


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Overall Experience  Overall Experience 5.0 out of 5

My Mother was in Tupwood Gate for around 10 months until she returned home in February 2024. She didn't need nursing care as such, as she went in originally for respite care, to cover a holiday, as she had a UTI, which meant that temporarily she was unable to look after herself, the extension of her
stay was due to unforeseen circumstances. The staff at Tupwood were all very friendly and kind. They were very concerned for Mum's safety and well-being throughout her stay. It takes a while for most people to settle into a home, and the staff were understanding of this.
Mum occasionally said she would have liked more variety with the food, but I think changes had been made in the last few months she was there.
There were activities most days which Mum joined, she made friends with the other residents and, although happy to be going home, she will miss it there.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. We are pleased to have been able to support your mother through her recovery, and it is wonderful to hear the friendships she made during her stay with us.


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Overall Experience  Overall Experience 5.0 out of 5

My father was only there a short while but in that time he was extremely well cared for. All the staff were genuinely very caring, I cannot find any fault with Tupwood Gate Nursing Home.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate. It is wonderful to hear of your positive experience with the team and our home.


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Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Tupwood Gate Nursing Home for the last year of her life. She was so happy there and loved all the wonderful staff. I can't praise highly enough the nurses, carers, activities and support staff. The rooms were always spotlessly clean. Visitors were always very welcome. I wouldn't hesitate
to recommend Tupwood Gate.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for your kind words about Tuwpood Gate. Our team will be delighted to hear your comments on the high standard of care and warm welcome for visitors. It has been our privilege to care for your mother.


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Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care and attention during her time at Tupwood Gate Nursing Home. The staff were friendly and attentive and nothing was too much trouble.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review for Tupwood Gate. It has been our pleasure to care for your mother and we are happy to hear that you found the home and care was of a high standard.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service from management and all staff.
Made end of life care so much easier for us, all matters handled well and with great consideration.
Home is clean, quiet, and does not smell like so many do.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for your review of Tupwood Gate, it has been our privilege to provide support during this important time.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you very much indeed for all the care, attention - and indeed love - that you have shown my father during his stay as a resident at Tupwood Gate Nursing Home. He felt truly at home and completely comfortable in his room and was very happy to be part of the “Tupwood Gate family”.
Thank you also
for ensuring that my family and I were always made to feel welcome. Knowing that my father was receiving such special care has been a constant source of comfort to us. It seemed to me that my father’s last days were treated especially carefully and respectfully by you and your staff; I cannot thank you enough for this.

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Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother has received at Tupwood Gate Nursing Home over the last sixteen months is exemplary. Staff are experienced and respectful and adapt their approach to her changing needs. They are professional and welcoming towards visitors/relatives and nothing is too much trouble. I am
so pleased my mother is there - it is a great support to me. Thank you.

Reply from Zwelani Ndlovu, Registered Manager at Tupwood Gate Nursing Home

Thank you so much for your kind words about Tupwood Gate! We are very proud of the high standard of care that we provide and it is lovely to hear of your positive experience.


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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Tupwood Gate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Tupwood Gate Nursing Home is calculated as follows: ( (248 Excellents x 5) + (25 Goods x 4) ) ÷ 273 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tupwood Gate Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jun 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Sibusiso (Busi)

Sibusiso (Busi) Mudimbu

Job Title: Service Manager

Joined: 2024

I'm Busi and I joined Cygnet in 2003 as a care support worker. In the same year I was promoted to a senior care support worker and decided to complete my nurse training as a mental health nurse in Anglia Ruskin University. After completing the qualification, I returned to Old Leigh House to complete a preceptorship. After lots of training and building experience, I became the Registered Service Manager for the same service.


I then held a number of roles outside of the organisation to acquire more skills in nursing, including being a Registered Manager in a Nursing Home for the elderly. I returned to Cygnet in July 2020 as Service Manager at Old Leigh House. In 2024 I took on a new role as a Regional Manager where predominately supported Tupwood Gate Nursing Home, before becoming the Service Manager for Tupwood later that year.


Nokutula (Tully)

Nokutula (Tully) Gogotya

Job Title: Deputy Manager

Joined: 2009

I joined Tupwood Gate in November 2009 as a registered nurse, I was made deputy manager in December 2021. I enjoy providing our residents with the support they need to make their lives as enjoyable and as comfortable as possible with the dignity they deserve.


I enjoy supporting the staff team and take staff welfare very seriously. The thing I like most about Tupwood Gate is the teamwork and inclusivity. Everyone is treated with fairness and respect. We feel empowered by Cygnet to step up when we need to.


Owen

Owen Davies

Job Title: Registered Nurse

Joined: 2021

have been working at Tupwood Gate Nursing Home since November 2021. For most of my adult life I was employed in manufacturing, I studied engineering in the late 70s and early 80s. During a St. John First Aid course, I was inspired to consider a career change to nursing. I qualified as a nurse in 2014 having studied for a diploma at Surrey University.


Initially, I was employed in the acute sector before moving into adult rehabilitation and elderly frail care. Having been offered a position as a registered nurse at Tupwood Gate, I decided to commence working for Cygnet Health Care. What I like most about working at Tupwood Gate is that I get to know the residents and their families really well, something which has not always been possible in my previous nursing roles.


Working at Tupwood Gate is enjoyable: we have a good team here and the management is supportive of all staff. When I am not being a nurse I enjoy attempting cryptic crosswords, and visiting zoos and nature reserves, I have also been trying to learn Spanish for the last 30 years! I used to volunteer as a steward at Shakespeare’s Globe in London so theatre is another of my pastimes. Fun fact: my favourite animal is the Asian Short - Clawed Otter.


Rahul Jayadevarajan

Rahul Jayadevarajan Rajeev

Job Title: Health Care Assistant

Joined: 2022

Hi, my name is Rahul and I am from Kerala in India. I have a BSC Nursing qualification from the Royal College of Nursing and I worked as a Registered Nurse for 2.5 years in India and 2 years as an emergency Nurse in the United Arab Emirates.


I joined Tupwood Gate in May 2022 as a healthcare assistant. I hope to progress soon to complete the exams required to work as a Registered Nurse in England.


Frequently Asked Questions about Tupwood Gate Nursing Home

What types of Care is Tupwood Gate Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tupwood Gate Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Tupwood Gate Nursing Home have?

There are 29 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Tupwood Gate Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tupwood Gate Nursing Home to the centre of Caterham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.