Tupwood Gate Nursing Home

74 Tupwood Lane, Caterham CR3 6YE
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9.9 37 Reviews
  • Tupwood Gate Nursing Home, Caterham
Tupwood Gate, which provides nursing and residential care, is located in the quiet residential town of Caterham in Surrey. The care and warmth at Tupwood Gate is clear to see as soon as you arrive. The cosy, wood-lined entrance hall with comfy armchairs and a warm welcome are all a barometer of the quality of the home.

From the nursing and care staff looking after your every need, to their unique and individual bedrooms, there’s nowhere quite like Tupwood Gate. As a former diplomat’s family residence, the house offers the combination of family home with a touch of luxury.

They have everything you would expect from a quality place of care; qualified nursing and care staff working 24 hours a day, seven days a week in homely social and private spaces. Each room is individual and provides a different feel, all are comfortably furnished, light and airy.

They aim to maintain and improve quality of life, involving family and friends and making sure personal choices are understood and respected. Their many family events are always well attended and much enjoyed – families are welcomed and encouraged!

Individuals enjoy a range of pursuits including quizzes, film nights, games, active sessions, bingo, draughts, jigsaws and more. There are also trips out to the local coffee shops and vineyards, as well as visits from musical groups to entertain. Individuals can also enjoy simply relaxing in one of the comfortable lounges or in the large and private garden that residents love tending to.

At Tupwood Gate, they firmly believe that everyone deserves dignity and respect as they approach the end of their life. They provide compassionate and sensitive end-of-life care at Tupwood Gate.

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Care Provided by Tupwood Gate Nursing Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sibusiso Mudimbu (Service Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (15)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Tupwood Gate Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Tupwood Gate Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home do have some protected times for meals, so residents can enjoy their meal fully,
    however, visitors are welcomed any other time during the day.


    The home love families and friends to take part in all aspects of life here at Tupwood Gate.


  • Parking

  • Free parking available on site.


Tupwood Gate Nursing Home Reviews (37)

Total of 37, showing 21-37
9.9

Tupwood Gate Nursing Home has a Review Score of 9.9 (9.908) out of 10, based on 23 reviews in the last 2 years. Over all time Tupwood Gate Nursing Home has 37 reviews.

Overall Experience

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Date Published

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Review from Gareth R (Friend of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly welcome to the home, the care is some of the best I've seen. Personal level, if I was requiring care, I would be happy to be here at Tupwood Gate Nursing Home. All the staff are respectful but ultimately they genuinely care.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for taking the time to leave a review – we are very proud to have a caring and compassionate team that provides a homely and welcoming atmosphere.


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Review from Liv M (Granddaughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandad received in his last week of life at Tupwood Gate Nursing Home was like no other. He was comfortable, the staff truly cared for him as if he were family and they were welcoming to us as visitors. When he passed he was well looked after and they cared for him with dignity. He was
at peace and the staff were incredible to us and comforting in our grief. I cannot recommend Tupwood Gate enough.

Reply from Zwelani Ndlovu, Service Manager at Tupwood Gate Nursing Home

Thank you for sharing such kind words about our team, it has been our privilege to care for your grandad and support the wider family.


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Review from Karen W (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this amazing care home for only 4 weeks, but the experience for him and myself was 100%. The staff were dedicated and extremely caring. Unfortunately, my dad passed away last Tuesday in the early hours of the morning. The dignity and respect that was shown to my dad, myself and my husband
was unbelievable. Thank you all for making my dad's last weeks happy.

Reply from Paula Deadman, Registered Manager at Tupwood Gate Nursing Home

Thank you for your kind words about the team here at Tupwood, it was our pleasure and a privilege to care for your father.


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Review from H S (Niece of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment we looked at Tupwood Gate Nursing Home, I felt it was the right decision for my uncle to have a week's convalescence after his hernia operation. The care he has received has been amazing! We would not hesitate to use you again. Thank you.

Reply from Paula Deadman, Registered Manager at Tupwood Gate Nursing Home

Thank you for your kind words about our team here at Tupwood Gate. We are pleased to hear that your uncle had a positive experience and wish him well in his continuing recovery.


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Review from Margaret M (Wife of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The medical and nursing care was exemplary. The last week of my husband's life was calm and relaxed. I was able to spend those precious last days with him for which I send a big thank you to all the people who looked after him.

Reply from Paula Deadman, Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate and for allowing us the privilege to care for your husband. Our nursing staff will be very pleased to hear of the care they provide being recognised as exemplary.


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Review from R U (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff at Tupwood Gate, who look after all the residents so well, but for me and for my family, we are particularly thankful for the love and care shown to my mother. The organised activities, the care, and indeed the good food, are all helping to make this a positive experience,
when it could so easily be difficult. You can feel the friendly atmosphere immediately when you arrive at this lovely house, and being able to sit in the garden is a huge bonus too.

Reply from Paula Deadman, Registered Manager at Tupwood Gate Nursing Home

Thank you for your kind words about our team here at Tupwood, it is wonderful to hear that your mother is enjoying her stay and that as a family member you are happy with the quality of care she is receiving.


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Review from Joanne H (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Tupwood Gate are always professional, their knowledge of caregiving is outstanding, the home is immaculately clean, but most importantly, the staff are incredibly caring and friendly. I do not feel as though I am a visitor in the home, I feel as though I am part of a family.

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Review from Daphne B (Wife of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and look after my husband very well. They always make you feel welcome. Plenty of activities to keep you occupied. Rooms are homely and the staff make the residents feel more like they are at home. They do over 100% care and kindness.

Reply from Paula Deadman, Interim Manager at Tupwood Gate Nursing Home

Thank you for your review of Tupwood Gate. We are really happy to hear that you can feel the homely atmosphere that we try to achieve for our residents and that the warmth and care of the team continues to make visitors and loved ones feel welcome.


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Review from Steve G (Son of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to tell you of the exceptional care received by my father at Tupwood Gate Nursing Home. He was transferred there for end-of-life care. Every member of staff we encountered was warm and caring, including the night staff. Nothing was too much trouble for them and we were very impressed with
the standard of nursing care there. There seemed to be a good caring ethos to the whole home, led by the deputy manager, in particular. Communication was excellent, both with us and his GP. They made his last few days as comfortable and dignified as possible and we are very grateful to them.

Reply from Paula Deadman, Interim Manager at Tupwood Gate Nursing Home

Thank you for you kind words and recognition of the dedication, warmth and care of our staff team. We feel it is a privilege to provide end of life care and support families and loved ones through a difficult time; It has been a pleasure to care for your father.


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Review from K B (Stepdaughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the nursing home to visit my stepmother. They were very patient with helping her - walking with a frame. My stepmother always looks clean and well looked after and appears very happy. Whilst there, I spoke to a member of staff regarding advice concerning funding. She explained very clearly
the procedure required to obtain funding via social services. She also suggested moving rooms to one cheaper, to extend the time. Very professional.

Reply from Sue Stepney, Registered Manager/Matron at Tupwood Gate Nursing Home

Thank you for such a wonderful review; we’re delighted to hear such positive feedback about how well your stepmother is being cared for. Tupwood Gate has a range of rooms available to suit our residents and will work hard with families to find flexible solutions in the event that funding does change, so that we can continue to deliver the high calibre of care we are well known for.


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Review from David G (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited over a dozen care homes before selecting Tupwood Gate for my father. As soon as I walked through the front door, I knew I had found the right place for Dad. The staff and care offered to my father are all that I could ask for; the setting and surroundings are second to none. I have every confidence
that my father receives all the care and attention that I could wish for. I have no regrets with my choice.

Reply from Sue Stepney, Registered Manager/Matron at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate, your kind comments are appreciated and we are proud to continue to provide high levels of care and support for all of our residents. Giving family members peace of mind with their loved ones is very important to us and we are glad to hear of your confidence in the service.


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Review from Kevin F (Son of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Tupwood Gate Nursing Home for more than 3 years. He regards Tupwood Gate as his home. The atmosphere is welcoming, relaxed, and peaceful. There is always a warm welcome from the helpful and caring team.
We feel confident that Dad is safe, comfortable and treated with compassion
and respect.
The activities team work exceptionally hard to keep residents active, engaged and entertained and are a real asset.
We have found the senior team ready to discuss any aspect of Dads care and wellbeing. They offer information and advice based on extensive experience.
The nursing team have been exceptional throughout the current pandemic; making decisions to keep ahead of the virus; maintaining effective communications and enabling visits when it was safe to do so.
We visited several local care homes and are very satisfied that we chose Tupwood Gate for Dad.

Reply from Sue Stepney, Registered Manager/Matron at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate and for these kind words - to hear that your dad feels at home with us is wonderful. Our team members are passionate about providing a high level of care and will be glad to hear they are meeting expectations. We are grateful for your support and understanding throughout the pandemic allowing us to put the safety of our residents first.


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Review from Catherine S (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is quite hard to review some of the facilities. Due to Covid, I have only been inside twice, and I have not seen any of the meals or the room my father is staying in. I can only go by what my father has told me. I know he struggled initially after moving into the home as he didn't want to be in a
home, but he has settled down and likes it there.

Reply from Sue Stepney, Matron/Registered Manager at Tupwood Gate Nursing Home

Thank you for your review of Tupwood Gate. We understand it can be a difficult transition for anyone moving to a nursing home, and we do our best to help everyone feel at home; it is lovely to hear that your father is now settled and happy. We hope to welcome you for another visit soon and would be happy to show you around more of the home and grounds.


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Review from Kevin S (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tupwood Gate came highly recommended and having looked around various care homes, it soon became clear why. This is a beautiful old house, a welcoming home, and my mother settled in quickly. The staff are very helpful and caring; there's a good range of activities, and it is impeccably clean. There's
a lovely garden to sit out in during the summer. The management and staff have done a tremendous job during the Covid-19 crisis; keeping us informed, being open about the situation and enabling communication with residents as much as possible.

Reply from Sue Stepney, Matron/Registered Manager at Tupwood Gate Nursing Home

Thank you for your review of Tupwood Gate. Keeping communication available and open throughout the pandemic has been a priority for u,s and the team will be so pleased to hear that has been achieved. We are glad your mum felt settled with our team quickly.


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Review from Sami B (Grandson of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place with lovely staff. They go the extra mile to make my gran as comfortable and entertained as possible. Very professional and ahead of their time with testing and visiting procedures. Looking forward to moving myself in there in 40-years.

Reply from Sue Stepney, Matron/Registered Manager at Tupwood Gate Nursing Home

Thank you for taking the time to review Tupwood Gate. The safety of our residents is of paramount importance. The patience and understanding shown by our residents loved ones when visiting has been truly appreciated. We're so glad to be exceeding your expectations and, of course, we'll pop you on the waiting list - just remind us a little closer to the time, please.


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Review from Angela L (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I choose this home for my mum over two years ago now because they acted very professionally and polite when I came to look around and discuss my mum living here.
The very first-day Mum came to this home was very upsetting for her and for me, but the staff made me feel that it was safe to leave Mum
there, and they would take care of her whilst she settled in.
To this day, all the staff are very friendly and always find the time to give an update on how Mum is doing; they also ring to say if anything is needed to keep her happy. I sometimes receive photos of activities she has been taking part in, which is great!
The new landscaping of the garden, which is now established, really makes this home a pleasant place to be in during summer for our visits.
This may sound weird, but when coming into this home, it does not smell like an old people home. This helps to reinforce the feeling that it is a "home" like any other family home.

Reply from Sue Stepney, Registered Manager/Matron at Tupwood Gate Nursing Home

Thank you for your lovely review of Tupwood Gate. We hope that the families of everyone in our care have that same peace of mind knowing their loved ones are safe and well looked after; it is fantastic to hear you felt that from day one. The garden has come along beautifully and is the main feature of the home that the residents and their families very much enjoy. We're very fortunate to care for such wonderful residents. Tupwood Gate is very much a 'family home', and we're glad you feel the same way.


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Review from Rosemary C (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was placed at Tupwood from Hospital in June 2018. She eventually became a full-time resident in September 2018. We were especially happy about this as it meant she did not have to move elsewhere. She was cared for in the most excellent way by all staff, Matrons, Nurses, Care staff right down
to Kitchen, cleaning and maintenance staff. They all were caring and most friendly to residents and visitors alike. The Home was managed beautifully and kept spotless and very inviting, including the garden. Various entertainment and activities were given, inviting friends and families to join in. Mum passed away in June 2019 and we would like to thank everyone for all your good difficult work. THANK YOU ALL

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Tupwood Gate Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Tupwood Gate Nursing Home is calculated as follows: ( (248 Excellents x 5) + (25 Goods x 4) ) ÷ 273 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tupwood Gate Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Sibusiso (Busi)

Sibusiso (Busi) Mudimbu

Job Title: Service Manager

Joined: 2024

I'm Busi and I joined Cygnet in 2003 as a care support worker. In the same year I was promoted to a senior care support worker and decided to complete my nurse training as a mental health nurse in Anglia Ruskin University. After completing the qualification, I returned to Old Leigh House to complete a preceptorship. After lots of training and building experience, I became the Registered Service Manager for the same service.


I then held a number of roles outside of the organisation to acquire more skills in nursing, including being a Registered Manager in a Nursing Home for the elderly. I returned to Cygnet in July 2020 as Service Manager at Old Leigh House. In 2024 I took on a new role as a Regional Manager where predominately supported Tupwood Gate Nursing Home, before becoming the Service Manager for Tupwood later that year.


Nokutula (Tully)

Nokutula (Tully) Gogotya

Job Title: Deputy Manager

Joined: 2009

I joined Tupwood Gate in November 2009 as a registered nurse, I was made deputy manager in December 2021. I enjoy providing our residents with the support they need to make their lives as enjoyable and as comfortable as possible with the dignity they deserve.


I enjoy supporting the staff team and take staff welfare very seriously. The thing I like most about Tupwood Gate is the teamwork and inclusivity. Everyone is treated with fairness and respect. We feel empowered by Cygnet to step up when we need to.


Owen

Owen Davies

Job Title: Registered Nurse

Joined: 2021

have been working at Tupwood Gate Nursing Home since November 2021. For most of my adult life I was employed in manufacturing, I studied engineering in the late 70s and early 80s. During a St. John First Aid course, I was inspired to consider a career change to nursing. I qualified as a nurse in 2014 having studied for a diploma at Surrey University.


Initially, I was employed in the acute sector before moving into adult rehabilitation and elderly frail care. Having been offered a position as a registered nurse at Tupwood Gate, I decided to commence working for Cygnet Health Care. What I like most about working at Tupwood Gate is that I get to know the residents and their families really well, something which has not always been possible in my previous nursing roles.


Working at Tupwood Gate is enjoyable: we have a good team here and the management is supportive of all staff. When I am not being a nurse I enjoy attempting cryptic crosswords, and visiting zoos and nature reserves, I have also been trying to learn Spanish for the last 30 years! I used to volunteer as a steward at Shakespeare’s Globe in London so theatre is another of my pastimes. Fun fact: my favourite animal is the Asian Short - Clawed Otter.


Rahul Jayadevarajan

Rahul Jayadevarajan Rajeev

Job Title: Health Care Assistant

Joined: 2022

Hi, my name is Rahul and I am from Kerala in India. I have a BSC Nursing qualification from the Royal College of Nursing and I worked as a Registered Nurse for 2.5 years in India and 2 years as an emergency Nurse in the United Arab Emirates.


I joined Tupwood Gate in May 2022 as a healthcare assistant. I hope to progress soon to complete the exams required to work as a Registered Nurse in England.