Whitegates Nursing Home

1 Condor Road, Laleham, Staines-upon-Thames TW18 1UG
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8.9 31 Reviews
  • Whitegates Nursing Home, Staines-upon-Thames
White Gates Nursing Home, near Staines, is registered to offer professional care for up to 51 individuals, thanks to a comfortable environment ideal for care and a relaxing lifestyle. It was originally purpose-built and acquired by CHD Living in 2008.

All of the home's comfortable rooms are en-suite, with carers looking to respect privacy and personal freedom. There are also numerous social events and activities to experience, as well as a range of relaxation spaces - including a choice of cosy lounges and a conservatory.

White Gates staff are encouraged to develop a strong team spirit and look to ensure that measures are in place for emergencies and other healthcare issues. A primary focus is given to specialist long-term nursing care, with secondary focus on respite, dementia and end-of-life & palliative care.

Situated less than a five-minute walk from the River Thames, White Gates is set on a quiet, residential street, and is within walking distance to Laleham High Street.

Residents will find the Condor Cottage adjacent to White Gates, which comprises eight large rooms with full wet rooms for independent living. They can also enjoy the use of a large, safe and accessible garden.

Residents will also have access to a computer, allowing them to easily and efficiently connect with loved ones. Freshly prepared, nutrient-dense meals are provided on a daily basis, too, and are designed to suit the special dietary requirements and preferences of those living at the home.

The family of carers at White Gates are proud to have achieved a "Gold Standard Framework" for end-of-life care, and always strive to deliver high-quality, person-centred care in a friendly environment.

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Care Provided by Whitegates Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tracy Lazell (Regional Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Whitegates Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Whitegates Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitegates Nursing Home Reviews (31)

Total of 31, showing 1-20
8.9

Whitegates Nursing Home has a Review Score of 8.9 (8.873) out of 10, based on 5 reviews in the last 2 years. Over all time Whitegates Nursing Home has 31 reviews.

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Review from Julie C (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Whitegates for 13 months and he was very well looked after by all staff. Dad was bed-bound after having COVID-19 he also had dementia we were told we had no option but to find a nursing home. We were very reluctant at first but we cannot give enough praise for the care our Dad
received from Whitegates not only looking after our Dad but making sure as a family we were ok. All the staff including the carers, chef, domestic staff and activities ladies played a big part in making our Dad feel safe and happy and we can never thank them enough.

Reply from Josh Barlow, Home Manager at Whitegates Nursing Home

Thank you for taking the time to leave us review. We are really pleased to hear that you are happy with the support you and your father received during his stay at Whitegates. Kind regards


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Review from Beverley M (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in extremely well since her stroke. She seems comfortable and confident. The staff are all, as far as I can see, amazing. They have a bit of banter with her which she loves. They seem very conscientious with her in all aspects of her needs. She enjoys the activities and even tries
things she has never done before. I love that they celebrate every possible event with a little party. The food is good, mainly what Mum enjoys. She needs help feeding, which the carers do as she needs persuading to eat and her appetite has improved recently. She has a lovely room now we are paying in full, it's perfect for her needs. It's always clean and tidy. When I visit Mum I watch the carers/nurses, they have so much patience and understanding of the residents even though sometimes it must be difficult for them. All in all, I'm glad we chose Whitegates, it gives us peace of mind that she is looked after.

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Review from Sue H (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitegates Nursing Home is a lovely caring and professionally run home and my mum's room has a wonderful outlook onto a gorgeous garden. The rooms are of a good standard and kept clean and tidy and there are regular activities organised for the residents. The staff are exceptional. They are always friendly,
caring and happy to help. I am so happy that Mum is a resident here.

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Review from Joanna H (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90 year old dad has dementia and until recently was living home alone an hour’s drive away from where I live. As a family, we tried to keep him at home for as long as possible but eventually he had a bad fall and ended up in hospital in a bad way. It was too dangerous for him to live alone anymore
and we chose to entrust his care to Whitegates Nursing Home. I can honestly say that my worries are now over. Dad is receiving the best of care in a safe, caring and family friendly environment. The staff are lovely and I have complete peace of mind that they will be treating dad with complete professionalism and compassion. Dad has had some health hiccups and I have been kept informed at all times. Whitegates has an open door policy which I especially like. I can visit whenever I want for however long I like. The manager is readily available to discuss Dad/find out information which I find invaluable. I wouldn’t hesitate to recommend Whitegates to take care of a loved one.

Reply from Sarwat Nadeen, Home Manager at Whitegates Nursing Home

Thank you so much for your valuable compliments for Whitegates care staff team, Your compliments and feed back is valuable for white Whitegates staff. We are extremely happy that you had a positive experience and we are very grateful that you gave us the opportunity to look after your Dad.
We are so grateful for your valuable feedback.


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Review from Sheila F (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother towards the end of her life became bedbound. The staff at Whitegates dealt with her care needs with compassion, patience and professionalism. It was a relief to me to know that she was in safe hands. When the time came for her to be placed on the end-of-life pathway the nursing staff were
professional, kind and helpful. I knew I could trust them and the carers to make my mum's last days as comfortable and peaceful as possible. I am so glad that she was able to stay in Whitegates where she was known and cared about and did not have to go to hospital.
It is a testament to the good management of Whitegates that the whole establishment is well-run and has a happy and friendly atmosphere.
It was a sad time for myself and my family but made so much easier by the kindness and professionalism of all the staff; nurses, carers, reception, cleaners, maintenance, laundry, cooks and the management team. I am grateful to all of them.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you very much for your kind words. Your feedback is much appreciated and important for all the team at White Gates.
We appreciate all your kind words. Many thanks


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Review from Karen N (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff do their very best to help and take time to listen to any concerns and resolve any issues, despite how busy they are as they are understaffed and obviously under pressure. I know this is a problem across the whole country. As a result, the priority is their physical needs and the more
active residents are bored.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you for your review. It is good to know that you are happy with White Gates and the efforts we put in here.


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Review from Carolyn V (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White Gates delivers exceptional care together with genuine kindness in a homely environment.
My father has Alzheimer's and is immobile, he is very comfortable, safe and happy living at White Gates.
There is always a warm welcome to visiting family and it's a real pleasure to see him smiling, talkative
and content.
The nurses are excellent and together with the management they keep me well informed about my father's wellbeing. Personal care has always been important to him, the carers here are extremely attentive to his needs and my father is always clean, shaved and well dressed. The housekeeping and laundry team do a brilliant job ensuring the facility is clean and fresh.
I greatly appreciate the kindness of the staff who are always pleasant and helpful and my father is very happy with his new extended family.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you for your kind review. It is so nice to know that the efforts made here are appreciated and that you are happy with White Gates.


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Review from M R (Son-in-law of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particularly pleasant location. White Gates has been "home" for several months now. Since she's been there, Mum appears clean, tidy and happy. She enjoys time spent either in the lounge area or in the garden/patio area. The staff are incredibly supportive and friendly and always interact with us during
our visits. Mum eats better now than ever before and always enjoys a joke with the staff on duty. Mum has now found a home from home, which is a relief for us that she's happy and content.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you for your kind review. It is so good to know that you are happy with Whitegates and all the efforts we make here.


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Review from John O (Son of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was accepted at White Gates Nursing Home for respite following her discharge from the hospital after breaking her hip and having vascular dementia. She has been there for 3-weeks for respite, and I can only say the staff and management have been so outstanding in their care, respect and support
to my mother and myself as her son. A wonderful Jubilee party was organised for the residents and their families. This event brought all the people together to celebrate the Queen's Platinum Jubilee. The catering staff were excellent too, and it really showed the dedicated level of genuine care and kindness I experienced towards the residents and their families. Genuinely uplifting. Thank you.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you so much for your lovely review.
Reading this has put many smiles across the staff's faces. We appreciate all your kind words.
It means a lot to us to know that we are appreciated.
Many thanks!


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Review from Sarah S (Daughter-in-law of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, friendly, caring and helpful. Dad has been looked after so well throughout lockdown and they have made sure that we have been kept up to date with FaceTime calls and regular updates. One carer, in particular, is absolutely wonderful. Knowing that she is there, puts all our minds at
rest. Dad responds so well to her, he looks forward to seeing her and she makes sure he has big smiles. The activities that the staff put on are great, including raising the ducklings, which was wonderful. Having a relative in care is tough, but having Dad at White Gates makes it much easier. Thank you to all of you.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you so much for your lovely review. Reading this has put many smiles across the staff's faces. We appreciate all your kind words. Many thanks.


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Review from Nicola K (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of White Gates for approximately two years. In all that time, he has been treated with the utmost dignity and respect by amazing, caring people. They are like family when we can’t be with him and the love goes both ways with my dad and the wonderful staff. Obviously, Covid
has been an extremely scary time and we have been separated from our loved ones for prolonged periods, but the total love and care that we know they received is so reassuring, they have been kept safe, happy and their physical and just as importantly, mental well being, is always at the forefront of everybody’s mind. If my dad can’t be at home then I really couldn’t think of a better place for him to live. There will never be enough words of gratitude, thank you.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you for your kind words. Your feedback is much appreciated and is very important for all the White Gates team.


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Review from Joanne H (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White Gates is a haven for my mum. Mum has Dementia and over the last few years, has worried and stressed about almost everything. Last December, when Mum's needs became greater, she moved into White Gates. Lockdown meant that we couldn't help Mum with the transition and as a family, this was a very
worrying time for us. We were so grateful and delighted that all the staff took the time to get to know Mum and settle her in her surroundings, making her room her own. The events manager ensured we had regular facetime calls with Mum, where we could see straight away, that she looked happy and relaxed. Over the past few months, you can see the stress has disappeared from Mum's face and she looks so well. Handing over the daily well-being of our lovely Mum was huge for us, but the staff always keep us informed and up-to-date on Mum's wellbeing. They look after her with care, love and affection. I would highly recommend White Gates for absolute peace of mind, it's an extended family.

Reply from Alina Babate, Home Manager at Whitegates Nursing Home

Thank you so much for this lovely review. We really appreciate all the kind words. It's an absolute pleasure having your mum staying with us. This means so much to the whole team.


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Review from J S (Daughter of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the restrictions of lockdown, the staff have been enterprising and creative in helping my father adjust to an unfamiliar environment. This helped him find his place. His room became his office and appropriate tasks were found for him. The staff are friendly. I would like to give thanks to the
night staff team. The nurses are really good, they will always talk to the relatives. The manager is approachable and gives good direction to her team. Thank you.

Reply from Hana Nieuwenhoff, Home Manager at Whitegates Nursing Home

Thank you for your kind words which will always boosts staff's morale.


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Review from Ian T (Son of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run and professionally organised care home providing high levels of resident care.
The home has been and continues to operate respecting social distancing, full PPE requirement policy for all visitors plus a strict time schedule to minimise contact within reception areas.
My mother has and
continues to be well cared for with her needs met by the courteous, caring staff.
A very pleasant surrounding for residents and visitors.

Reply from Hana Nieuwenhoff, Home Manager at Whitegates Nursing Home

It's always rewarding to receive such as nice compliment, especially in these difficult times.
Thank you for taking your time to write these comments.


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Review from Julie S (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident of White Gates in early December 2020. She had previously been in assisted living accommodation but, although the staff there were marvellous also, she needed increased care due to dementia. Since moving to White Gates, Mum is more engaged, she looks well, safe and cared for. Our
constant worries about her have been lifted from our shoulders knowing that she is in a place that understands and caters for her needs. The staff are incredible and have kept in touch with us at all times via text both about Mum herself and in regard to updates for the home generally. They help Mum to Facetime us whenever possible, which is a fabulous advantage whilst we are in lockdown. We were especially grateful to visit Mum over the Christmas period and reassured by the safety measures taken by White Gates. It's early days and we hope Mum will continue to settle in but we cannot thank White Gates enough for all they have accomplished with her. Highly recommended!

Reply from Hana Nieuwenhoff, Home Manager at Whitegates Nursing Home

Thank you very much for your kind words. Your positive feedback is important for all the team at Whitegates, especially in these difficult times.


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Review from Sandra S (Wife of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been living in the White Gates Nursing Home for 18-months, and the care that he receives is second to none. The carers are amazing, they are so friendly and really care for all the residents, and there is always a lively happy atmosphere. They have really good entertainment, which the
residents look forward to. The home, itself, is always kept so clean. My husband's room is kept to a good clean standard. The chef is extremely good, and the food is very varied. I cannot fault any part of the care that my husband receives from White Gates.

Reply from Hana Nieuwenhoff, Home Manager at Whitegates Nursing Home

Thank you for your kind comments. It means a lot to us to know that we are appreciated.


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Review from G D (Son of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They looked after my mum unit she passed away on the 13th of July. They kept us informed all the time and showed her care and compassion all the way to the end. The showed her dignity as well.

Reply from Shaleeza Hasham, Head of Hospitality at Whitegates Nursing Home

I am so sorry to hear of the passing of your mother. Our deepest condolences to you and your family. Thank you for taking the time to write a review of White Gates, I am very pleased to hear that your experience of our lovely home was positive and that we were able to look after your mother with dignity and kindness. Yours Sincerely, Shaleeza.


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Review from Heather M (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been shown an extremely high level of care and compassion from all the staff at White Gates Nursing Home, Laleham. They are a very professional team led by the manager, nothing is too much effort for them. My mother was extremely poorly when she went into White Gates Nursing Home, they
have nursed and cared for her, and she is improving and growing stronger every day. They inform me of Mum's progress when I ring in. I would 100% recommend White Gates Nursing Home for elderly and dementia residents.

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Review from Simon G (Son of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White Gates Laleham has been a fantastic care home for my mum to spend the last few months of her life. The team were extremely professional firstly, and secondly, friendly to the point of providing a home from home for Mum and all visitors. They not only took care of the residents to an exemplary standard,
but the family and friends became part of the big family of White Gates.
The human side of this care home I could only rate at 100%. We still pop in from time to time as the staff there became our friends over just a few short months.
From the care point of view, I spent many hours there every week and never found them to be wanting. My mum got to love the staff, even under difficult personal circumstances for her and she said 'Thank You' about 100 times a day as the staff were on top of every situation.
I can't say any higher praise for the team, which are well managed and from the top right the way through to the resident.
In a very difficult industry, this team has got it right.

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Review from B L (Friend of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a resident who has recently died. She lived at White Gates for several years and during all that time, I visited her on a regular basis. On each occasion, her room was spotlessly clean and so was she. She was very comfortable and contented.
During the last stage of her life when she
was confined to her bed and unable to move herself, she always looked so comfortable and cared for and was at peace.

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Current Review Score: 8.9 (8.873)

Overview of Review Score

The Review Score of 8.9 (8.873) out of 10 for Whitegates Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Whitegates Nursing Home is calculated as follows: ( (53 Excellents x 5) + (7 Goods x 4) ) ÷ 60 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.99 Points relating to the number of positive Reviews for Whitegates Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 5 Positive Reviews ÷ 10.2 = 0.49

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Josh

Josh Barlow

Job Title: Registered Manager

At White Gates, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at White Gates a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.


Frequently Asked Questions about Whitegates Nursing Home

What types of Care is Whitegates Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitegates Nursing Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Whitegates Nursing Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Whitegates Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Whitegates Nursing Home to the centre of Staines-upon-Thames?

1.9 mile(s) as the crow flies, distance by road may be significantly further.