Whitegates Nursing Home

1 Condor Road, Laleham, Staines-upon-Thames TW18 1UG
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8.9 31 Reviews
  • Whitegates Nursing Home, Staines-upon-Thames
White Gates Nursing Home, near Staines, is registered to offer professional care for up to 51 individuals, thanks to a comfortable environment ideal for care and a relaxing lifestyle. It was originally purpose-built and acquired by CHD Living in 2008.

All of the home's comfortable rooms are en-suite, with carers looking to respect privacy and personal freedom. There are also numerous social events and activities to experience, as well as a range of relaxation spaces - including a choice of cosy lounges and a conservatory.

White Gates staff are encouraged to develop a strong team spirit and look to ensure that measures are in place for emergencies and other healthcare issues. A primary focus is given to specialist long-term nursing care, with secondary focus on respite, dementia and end-of-life & palliative care.

Situated less than a five-minute walk from the River Thames, White Gates is set on a quiet, residential street, and is within walking distance to Laleham High Street.

Residents will find the Condor Cottage adjacent to White Gates, which comprises eight large rooms with full wet rooms for independent living. They can also enjoy the use of a large, safe and accessible garden.

Residents will also have access to a computer, allowing them to easily and efficiently connect with loved ones. Freshly prepared, nutrient-dense meals are provided on a daily basis, too, and are designed to suit the special dietary requirements and preferences of those living at the home.

The family of carers at White Gates are proud to have achieved a "Gold Standard Framework" for end-of-life care, and always strive to deliver high-quality, person-centred care in a friendly environment.

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Care Provided by Whitegates Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tracy Lazell (Regional Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Whitegates Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • Self-Funded Nursing Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact Whitegates Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitegates Nursing Home Reviews (31)

Total of 31, showing 21-31
8.9

Whitegates Nursing Home has a Review Score of 8.9 (8.873) out of 10, based on 5 reviews in the last 2 years. Over all time Whitegates Nursing Home has 31 reviews.

Overall Experience

  • 26
  • 5
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Date Published

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26

Review from Garry G (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff give loving care and support and are friendly and happy and the home has an overall air of calmness, happiness and thoroughness.


The whole family are pleased with my mum's care.


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Review from Jacklyn G (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at White Gates Nursing Home after 10 weeks in a hospital and the staff improved her condition both mentally and physically. All the time she was there she was always treated with the utmost dignity and respect. Staff were always willing to discuss her needs with me. My mother died
aged 101 years old and her end of life care couldn't be faulted.

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Review from John B (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we are very happy with the care given. Almost all of our interaction has been with the day staff and nurses and I rate the majority very highly. Entertainment is varied and frequent and very good. Majority of staff are friendly and helpful and genuinely care about the residents. Food is of a
decent standard and menu is varied and well presented.

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Review from Jean H (Sister of Resident) published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has received excellent care for the past 6 months at White Gates. The management, nursing and care staff have been so kind, attentive to her every need whilst also supporting myself and family through some difficult times when my sister has been very poorly. The facilities for residents at
White Gates is amazing ranging from hairdressing to Thai Chi and entertainment that is enjoyed immensely by not only residents but also visitors. My sister received a new lease of life and I cannot thank everyone enough for this because it also gave me peace of mind.

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Review from L J (Daughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been at White Gates for one week. At this time I have found the staff lovely and very approachable.
They treat my dad with dignity and compassion.
Dad is eating and socialising more here than in hospital. The rooms are cosy and any interventions with Dad are on their way to being
put in place.

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Review from Julie D (Friend of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly. Residents extremely well looked after. Such a lovely atmosphere.

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Review from Joanna R (Granddaughter of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather found himself in the upsetting position of needing respite care following a period of ill health. He was extremely fearful of coming to stay in a nursing home. The staff were very supportive towards him and to me as he settled in. When I collected him two weeks later he had made some
great friends and felt sorry to leave. He can't speak more highly of the love and care he received from the staff. He said that there were always things to do and everyone is encouraged to join in with the activities. Thank you to all the staff for transforming a distressing time into a time of joy.

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Review from Christina W (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in at the end of October. The staff were very welcoming and made the transition a much more pleasant experience than we expected.
Mum is well looked after, comfortable and safe which was important to us. We are very happy with our choice. Love, also we can visit any time of the day
or night.

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Review from C V (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always pleasant and friendly. They communicate well about important aspects of care. I would say, however, that sometimes there are communication problems eg when dad runs out of toiletries.


I feel that the care here is better than at the previous home and while dad was still able to express

himself, he also said that he preferred White Gates.

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Review from R B (Son of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well looked after by everyone at the care home.

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Review from Karen F (Daughter of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend White Gates care home for its caring, compassion, and nursing skills. My father was only in White Gates for one week and the lovely carers and helpers were very supportive and treated my father with dignity and respect and also made sure that as a family they supported us as well.
They kept us informed all the way through this very sad process as my father was refusing food and hydration and he eventually passed away. They all hugged and cuddled us as we cleared my father's room genuinely upset at his passing. Thank you, White Gates, for all your support.

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Current Review Score: 8.9 (8.873)

Overview of Review Score

The Review Score of 8.9 (8.873) out of 10 for Whitegates Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.883 for Whitegates Nursing Home is calculated as follows: ( (53 Excellents x 5) + (7 Goods x 4) ) ÷ 60 Ratings = 4.883

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.99 Points relating to the number of positive Reviews for Whitegates Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 5 Positive Reviews ÷ 10.2 = 0.49

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Josh

Josh Barlow

Job Title: Registered Manager

At White Gates, we strive to always provide the highest standard of nursing, respite, residential and specialist care. We ensure that we meet all the needs and wishes of all our residents, focusing on person-centred care to truly make our residents’ time at White Gates a pleasure. We would love to hear from you; if you would like to see our home for yourself, please don’t hesitate to contact me to arrange a tour.