Woodside View Home

2 Highview, Caterham CR3 6AY
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9.4 29 Reviews
  • Woodside View Home, Caterham
Woodside View Nursing Home focuses on a high standard of care for a wide range of needs, including nursing, palliative, intermediate and end-of-life-care.

The home has its own grounds and landscaped gardens, as well as an interior that has been lovingly refurbished to be a comfortable and versatile place of living.

Care staff are skilled in the challenges of dementia care, with a robust training programme in place to keep standards high and up-to-date.

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Care Provided by Woodside View Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Janel Pagulayan (Manager)
  • Admission Criteria
    • NHS Referrals and Private Referrals
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 4

Funding & Fees Guide for Woodside View Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,950
    • Self-Funded Residential Dementia Care £1,450 – £1,950
    • Self-Funded Nursing Care £1,450 – £1,950
    • Self-Funded Nursing Dementia Care £1,450 – £1,950
    • RESPITE Self-Funded Residential Care £1,450 – £1,950
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,950
    • RESPITE Self-Funded Nursing Care £1,700 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £2,000

  • We are happy to help, so please do not hesitate to contact us for a viewing. We look forward to hearing from you and seeing you soon.
  • (these prices are only a guideline, please contact Woodside View Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open 24/7 for Visitors.


  • Parking

  • Parking available for limited cars only.


Woodside View Home Reviews (29)

Total of 29, showing 1-20
9.4

Woodside View Home has a Review Score of 9.4 (9.367) out of 10, based on 9 reviews in the last 2 years. Over all time Woodside View Home has 29 reviews.

Overall Experience

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Review from Rory L (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently passed away in hospital, my father was resident at Woodside Nursing home from 1st August 2024 to January 2025. I visited him every week, and the more time that passed the more it because apparent to me how excellent the care is at this nursing home. I know the food is of a really high standard,
I know the activities are the same. And the staff are amazing, every single one of them. My father was not the easiest person in the world to take care of, mental health issues as well as physical health issues, and it has not been an easy job at all for the staff. But absolutely he has been treated always with respect, care, patience, warmth. All of which after a while had been missing from his previous care home. The continual presence of the same staff day after day, shift after shift, helps so much a resident with memory issues, and I always saw the same happy faces each time I visited. I cannot rate this nursing home highly enough, absolutely top class.

Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you so much for the lovely review. We all miss your dad very much and he really was a great character and I will miss his cheeky little wink.


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Review from J J (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are caring, friendly and helpful. Mum is content and well looked after.

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Review from L M (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is currently a resident at Woodside View Home, and we are very pleased with her care. All the staff are very friendly and very caring. Mum is well looked after, she tells me she enjoys the food.
Mum came here from the hospital, and as soon as she arrived, the care she received was such a relief
and still is very good.

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Review from L B (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit, I found the staff, including the manager, kind, and courteous and all the residents in the sitting room were treated with kindness and dignity. The activities staff member took time to explain the activities available for my mum and I felt she was comfortable there and well cared
for.

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Review from Anna C (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and caring. Staff are always available if I have any questions or concerns. Woodside is clean and the food is very good. Mum is very happy here and I know she's very well looked after.

Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you so much for your complimentary review, it was very much appreciated and your mum is a delight.


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Review from Andrew C (Respite Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, nothing was too much trouble.

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Review from Carol K (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Best care home I have seen. Lovely staff and management. I would not want my mother to be anywhere else. Staff are always around, unlike other homes, and are very helpful to visitors also. Very homely and comfortable. I am able to take my mum's dog and my own to visit.

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Review from P B (Brother of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sibling has been unwell for many years and can find aspects of life challenging, they do not adapt easily to new situations or environments. Their previous care home, were they had been very happy and well cared for, had to close in July 2023. When I first went to Woodside View, I decided to make
an unannounced visit, to see what the home was like, without anytime to prepare. I was immediately struck be the cleanliness of the environment and the residents and the warmth of the welcome I received.I paid particular attention to the interaction of the staff with the residents, they were kind, gentle and patient. The facilities are first rate and there's a varied activities plan that people can join in with if they wish. My sibling visited with me a couple of days later, they immediately like the 'feeling' of the home. When they moved in there was very little, if any, upset and they said that they thought it was 'lovely' better than any other they had stayed in. Great start!

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Review from A B (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most important person is my Mother and the staff look after her very well, she is happy, she has settled in well and she is comfortable in her room.

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Review from Julie J (Daughter of Resident) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful management and lovely caring staff. Fun activities, great food. I have never had any issues since mum's been in there.

Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Dear Julie, thank you so much for your shining review, we all enjoy being around your mum and she always greets us with a big smile.


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Review from T S (Son of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home in August 2021 and passed away in July 2022. The initial welcome was really good with a couple of residents joining the staff in telling Mum the routines. The nursing home is lovely, it is clean, bright and comfortable. The management and staff are very caring, we were grateful
that they stayed with Mum at the end. The food is good and activities ensure residents keep fit.

Reply from Gillian Mayhew-Lima, Activities Coordinator/Client Liaison Manager at Woodside View Home

Thank you for such a lovely review. Your mum was such a lovely lady and a joy to be with. She is very much missed by us all.


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Review from A P (Wife of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been welcomed to Woodside View Home by lovely staff. They have been helpful and caring and looked after him very well. Thank you!

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Review from John H (Son of Resident) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for the last five years of her life. She had complex medical needs and was unable to see, but I can't speak highly enough of the care given here, especially in the last few weeks of her life. She was able to celebrate her 100th birthday last year and the staff really rose
to the occasion. They kept me fully informed during Mum's final days. I was always made very welcome when visiting as were other family members and friends. Definitely recommended!

Reply from Gillian Mayhew, Manager at Woodside View Home

Thank you, John, for your support and valued comments.


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Review from Kenneth H (Brother of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very pleasant. When we arrived we had to have a lateral flow test which was clear. We were then shown in to see my sister where 3 chairs were put out for us. We were offered tea and cakes whilst we sat. The staff came in to check on my sister whilst we were there. My sister was clean
and tidy with reminders of the family on the walls. She was happy and contented.

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Review from Karen H (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Woodside View are a credit to their boss, but most of all, a credit to the families. Nothing is too much trouble. They are always happy, cheerful, conscientious and above all caring. We are so pleased Mum is here. If only all homes had staff like Woodside View. And the food is amazing!
They go above and beyond in all aspects of care. Thank you!

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Review from Sam K (Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am here because I have a pensioned disability called vertigo which affects the balance and before it was properly diagnosed, caused sufferers to be suspected of being secret drinkers! I have to use a walking frame to help me get about. The staff here are very caring and helpful. If, for example, I
had to be temporarily somewhere else, I would have no hesitation in coming back here again.

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Review from A M (Granddaughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were accommodating and friendly. They worked well in order to allow us to see said resident while maintaining Covid precautions. They look after their residents who seem very glad and happy with their stay.

Reply from Gillian Mayhew, Manager at Woodside View Home

Thank you for your review. I noticed there are no ratings for activities because it's your first time visiting our home, but rest assured each resident has their own personalised activities as to their likes and choices. Also due to COVID outside activities were previously under cautious monitoring in compliance with government guidelines. We all look forward to the new guidelines where our residents can enjoy more outdoor activities.


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Review from James B (Son of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed by the level of service, care, and kindness displayed by all the staff at Woodside View. Communication has always been swift and thorough. Our father always appears well-groomed and comfortable. Although due to covid we have rightly not been able to enter the home, staff
have always been ready to connect us with Dad through Skype at short notice. There is a warm family atmosphere and we feel that Dad is well looked after.

Reply from Gillian Mayhew, Manager at Woodside View Home

Thank you much for your lovely review, we really appreciate it very much.


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Review from George D (Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this care provider to anyone that needed care.

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Review from Phil H (Husband of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife has been at Woodside View I can't speak highly enough of the care she has received always treated with care, kindness dignity and a welcoming smile at all times. Regarding the staff couldn't ask for better always welcoming, ready to listen, very supportive caring and kind.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Woodside View Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.467 for Woodside View Home is calculated as follows: ( (54 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Woodside View Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 19 Feb 2025

We have 2 lovely rooms currently available, located on the first floor, we have a passenger lift, TV point, and all with lovely views of our garden. Please contact us for a viewing and we look forward to seeing you soon.


Awards / Recognitions (0)

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Meet the Team (1)

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Gillian Mayhew De Lima

Job Title: Client Liaison/Activities Manager

Joined: 2017

I have been with the Company now for nearly 8 years and can honestly say that I love my job. I wanted a Career change and this job came along at the right time. I love all the Residents and enjoy watching them have fun.


Frequently Asked Questions about Woodside View Home

What types of Care is Woodside View Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodside View Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Woodside View Home have?

There are 18 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Woodside View Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodside View Home to the centre of Caterham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.