Woodside View Home

2 Highview, Caterham CR3 6AY
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9.4 29 Reviews
  • Woodside View Home, Caterham
Woodside View Nursing Home focuses on a high standard of care for a wide range of needs, including nursing, palliative, intermediate and end-of-life-care.

The home has its own grounds and landscaped gardens, as well as an interior that has been lovingly refurbished to be a comfortable and versatile place of living.

Care staff are skilled in the challenges of dementia care, with a robust training programme in place to keep standards high and up-to-date.

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Care Provided by Woodside View Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Janel Pagulayan (Manager)
  • Admission Criteria
    • NHS Referrals and Private Referrals
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 4

Funding & Fees Guide for Woodside View Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,950
    • Self-Funded Residential Dementia Care £1,450 – £1,950
    • Self-Funded Nursing Care £1,450 – £1,950
    • Self-Funded Nursing Dementia Care £1,450 – £1,950
    • RESPITE Self-Funded Residential Care £1,450 – £1,950
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,950
    • RESPITE Self-Funded Nursing Care £1,700 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £2,000

  • We are happy to help, so please do not hesitate to contact us for a viewing. We look forward to hearing from you and seeing you soon.
  • (these prices are only a guideline, please contact Woodside View Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open 24/7 for Visitors.


  • Parking

  • Parking available for limited cars only.


Woodside View Home Reviews (29)

Total of 29, showing 21-29
9.4

Woodside View Home has a Review Score of 9.4 (9.367) out of 10, based on 9 reviews in the last 2 years. Over all time Woodside View Home has 29 reviews.

Overall Experience

  • 19
  • 10
  • 0
  • 0
  • 0

Date Published

29
1
6
9
20

Review from Janet R (Wife of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go over and above with their kindness and care and have kept in touch with me at all times. I am always informed of injections and medication changes, plus good days and bad days for my husband. He is well looked after and as a family, we are very grateful -especially this last horrendous
year. Whatever has been going on in the outside world, Woodside View has kept everyone safe and happy. It is a lovely Manor House with a nice garden for residents and their families.

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Review from Diane W (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside View is an excellent nursing home. The staff are very professional, always treating my mum with dignity and respect. The communication is of a very high standard, the family are always contacted if there are any health changes we need to be made aware of. Woodside is extremely well run and
nothing is too much trouble for the staff, who are friendly and caring.

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Review from Matt (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First off, the staff are great, always willing to help and accommodate, regardless of how busy they are. The location is very nice. Some care homes I saw, looked like hospital wards but Woodside is a converted mansion and feels like a proper home, with a lovely garden. Good communication also from
the staff, regarding Mum's health.

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Review from David J (Nephew of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful, always, where possible, trying to fulfil needs, particularly during the Covid Crisis where the residents' understanding of the situation can make things difficult. My aunt has multiple physical needs and these are always met with understanding and I know she feels
'at home'. This is great for me, as I have been unable to visit as often as one would like, even without Covid.

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Review from L A (Daughter-in-law of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care that was given to my father-in-law.
The home has very high standards in all departments.
When my father-in-law died after 5 years at Woodside. The staff gave me a lot of help and support which was very much appreciated.

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Review from T S (Partner of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at all levels from cleaners, chef, nurses and management are professional and attentive to my partner.

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Review from Glen S (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a year now. I have always found the staff very helpful, caring and considerate. I have never had any concerns or complaint about anything in the past year.

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Review from E B (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A small well run nursing home in a lovely situation. Mum is looked after well. More activities would be better for more active patients.

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Review from Catherine (Partner of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Woodside View Nursing Home was excellent. Throughout my partner’s time there, he received the best care and attention, in a warm, clean and welcoming environment. We always felt welcomed and were always informed and involved in his care plan arrangements. "Thank-you" is not really
a big enough word to express our gratitude to the staff. I would strongly recommend this excellent home.

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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Woodside View Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.467 for Woodside View Home is calculated as follows: ( (54 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Woodside View Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 19 Feb 2025

We have 2 lovely rooms currently available, located on the first floor, we have a passenger lift, TV point, and all with lovely views of our garden. Please contact us for a viewing and we look forward to seeing you soon.


Awards / Recognitions (0)

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Meet the Team (1)

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Gillian Mayhew De Lima

Job Title: Client Liaison/Activities Manager

Joined: 2017

I have been with the Company now for nearly 8 years and can honestly say that I love my job. I wanted a Career change and this job came along at the right time. I love all the Residents and enjoy watching them have fun.