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Wray Common Nursing & Residential Home has a Review Score of 9.8 (9.791) out of 10, based on 27 reviews in the last 2 years. Over all time Wray Common Nursing & Residential Home has 114 reviews.
Review from Nicole W (Daughter of Resident) published on 7 February 2025
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for your kind words and for sharing your experience. It was an honour to care for your beloved father, and we are grateful to have been part of his journey. Knowing he was comfortable and well cared for means so much to us. Our team is always dedicated to providing support and comfort. We truly appreciate your acknowledgement of our staff's efforts and the support we provided during such a challenging time. It was our privilege and honour to care for your Father.
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Review from D S (Wife of Resident) published on 15 January 2025
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you so much for taking the time to share your thoughtful review. We're delighted to hear that you are pleased with the care, kindness, and support provided, as well as the attention to medical needs. Your kind words mean a lot to us, and we truly value your feedback. It's wonderful to know that you've had such a positive experience with our facilities, staff, and services.
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Review from Ruth B (Daughter of Resident) published on 30 December 2024
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Dear Ruth, Thank you so much for your heartfelt review. We are truly touched by your kind words and deeply appreciate that you took the time to share your experience with us. It has been a privilege to care for your mother during her time at Wray Common Nursing & Residential Home, and we are honoured that she felt comfortable and well cared for with us. We take great pride in providing the highest standard of care, and it means the world to us to know that we exceeded your expectations. Our goal is to provide comfort and peace of mind to families during such difficult times, and we are glad we could make your mum's journey as comfortable as possible. Your mother will remain in our thoughts, and we will always cherish the moments she shared with us. We truly appreciate your recommendation and your trust in our care.
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Review from Nancy J (Daughter of Resident) published on 3 October 2024
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you so much, Nancy and family, for your kind and thoughtful words. It was our privilege to care for your dad during such an important time. We're glad we could provide him with the comfort he needed, and it means a lot to know that you and your family felt supported and welcomed at Wray Common. Your appreciation will be shared with the team. We're truly grateful for your trust, and we wish you and your family strength and peace moving forward. He will be deeply missed.
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Review from Anthony G (Son of Resident) published on 28 August 2024
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you so much for your lovely review. We're thrilled to hear that you and your mother feel well cared for at Wray Common Nursing Home. It's our privilege to create a safe, happy environment for her, and your kind words mean a lot to our entire team. We're committed to continuing this level of care and communication. Your trust and appreciation inspire us every day.
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Review from Joanne P (Daughter of Resident) published on 7 August 2024
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for your kind words. We are deeply touched to hear that your mum felt happy and well cared for during her time at Wray Common. Our team is dedicated to providing the highest level of care and comfort, and your recognition means a great deal to us. We truly appreciate your acknowledgement of our staff's efforts and the support we provided during such a challenging time. It was our privilege and honour to care for your mum.
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Review from Paul A (Son of Resident) published on 1 July 2024
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for your review. Your positive feedback motivates us to maintain our excellent standard of care. We're glad to hear that your mum had a positive experience at Wray Common Nursing Home. Your recommendation means a lot to us, and we are dedicated to maintaining the highest standard of care. If you need our services again, please do not hesitate to let us know. Thank you.
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Review from S W (Daughter of Resident) published on 24 April 2024
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for sharing your experience. We'll cherish the memories of her time here. Your review is invaluable to us and we will use it to continue to make Wray Common Nursing and Residential Home a place where our residents feel comfortable, safe, and well-cared for.
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Review from A M (Wife of Resident) published on 16 April 2024
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for your kind review. We appreciate you sharing your positive experience and are honoured to have served your husband.
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Review from Sharmila K (Daughter of Resident) published on 5 April 2024
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for your kind review. We're grateful for your feedback and are pleased to hear that your father received exemplary care during his time with us. Your words mean a lot to our team, and we're committed to maintaining the highest service standards for all our residents and their families.
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Review from D G (Daughter of Resident) published on 13 December 2023
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you, We are deeply touched by your heartwarming review and express our sincere gratitude for your trust in Wray Common. Your words reflect our unwavering commitment to providing exceptional care for our residents, and we are particularly humbled by your appreciation of the support we offered during your mum's final days.
Your feedback serves as a constant reminder of the importance of our work and inspires us to maintain the high standards of care you experienced. Thank you again for sharing your valuable experience.
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Review from Colin S (Brother of Resident) published on 1 December 2023
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for your kind words about your brother's care. We are thrilled to hear he is comfortable and receiving the support he needs.
Your positive feedback is a reflection of our staff's dedication and compassion. We are committed to providing our residents with the best possible care. Thank you again for sharing your experience. Your feedback is valuable to us.
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Review from C R (Daughter of Resident) published on 30 November 2023
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Your gratitude is deeply appreciated. It was our privilege to provide care for your mother during her final weeks, and we are pleased to have contributed to making her days peaceful. Your feedback is meaningful to us, and we are grateful for the opportunity to have been part of your mother's journey.
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Review from A R (Daughter of Resident) published on 28 November 2023
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for your kind words about your mother's care at Wray Common Nursing and Residential Home. We are honoured to have played a role in making her final days peaceful and cherished. Your feedback is invaluable to us.
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Review from J C (Daughter of Resident) published on 7 November 2023
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
Thank you for sharing your kind words. We are so glad to hear your mother was happy and well-cared for during her time with us.
Our goal is to provide the highest quality of care and support, and we are proud of our commitment to keeping families informed. We are also pleased to hear that your mother enjoyed spending time with the other residents.
Thank you again for your feedback. It is valuable to us.
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Review from Jennifer M (Daughter of Resident) published on 2 November 2023
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Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home
On behalf of the entire nursing home staff, I would like to thank you for the kind words in your review. We are so glad to have had the opportunity to serve you and your loved one.
We understand that choosing a nursing home is a big decision, and we appreciate you trusting us with the care of your loved one. We are committed to providing the highest quality of care, and we are always looking for ways to improve our services.
Your feedback is valuable to us, and we will use it to continue to improve the care we provide to our residents.
Thank you again for your trust and support
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Review from N W (Son of Resident) published on 2 November 2023
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Reply from Suroj Aryal, Home Manager at Wray Common Nursing & Residential Home
Thank you for your kind review. We appreciate your trust and support, and we are committed to providing the highest quality of care to our residents.
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Review from B S (Resident) published on 31 October 2023
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Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home
It is great to see you looking so well. Thank you for your very kind words.
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Review from Sarah C (Daughter of Resident) published on 19 October 2023
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Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home
Thank you for all you have said. Dad is really missed by everyone here, and we are so pleased to have him visiting us weekly. It is great to see him looking so well.
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Review from Gillian S (Daughter of Resident) published on 5 October 2023
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Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home
Thank you very much for your kind and generous review. We are very thankful that you felt well-supported with us.
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The Review Score of 9.8 (9.791) out of 10 for Wray Common Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.791 for Wray Common Nursing & Residential Home is calculated as follows: ( (249 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 306 Ratings = 4.791
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Wray Common Nursing & Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Oct 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 10 Mar 2025
Bright, airy, warm and comfortable rooms with en-suite facility
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Job Title: Manager
Joined: 2019
Hello, I am Suroj Aryal, the Manager at Wray Common. I have over 20 years of experience in Health and Social Care and have studied Medicine, Pharmacology, Leadership and Strategic Management (Level 7), and Health and Social Care (Level 5).
My priority is to deliver high-quality care and ensure compliance with CQC regulations to enhance the well-being of service users. I am passionate about creating a compassionate, supportive environment that promotes physical, emotional, and mental well-being.
Are you seeking a collaborative and supportive work environment where teamwork is valued? Look no further! I thrive in fostering collaboration and promoting a positive work culture.
Are you seeking exceptional care, prioritising your loved one's well-being and needs? Look no further! Let's create a nurturing environment that celebrates uniqueness and promotes a fulfilling life together.