Wray Common Nursing & Residential Home

Wray Common Road, Reigate RH2 0ND
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9.8 114 Reviews
  • Wray Common Nursing & Residential Home, Reigate
Wray Common Nursing Home with its English garden setting and wealth of charm and character is situated in a quiet residential area of Reigate, Surrey.

Nursing Care, Comfort and Friendship in a 'Home from Home' atmosphere are an essential part of the very high Nursing standards provided. Registered Nurses and care assistants are selected not only for their experience and Nursing skills but also for the warmth of personality they bring to the home. The welfare of patients is catered for twenty four hours a day, by professional and trained staff, under the supervision of the highly qualified Matron in charge.

All Rooms, are centrally heated, tastefully decorated and furnished to enhance the light airy atmosphere of the home. A day longe provides a regular meeting place with colour television for residents viewing pleasure. If desired they may also have a television set for private viewing in their own room.

Recognising that some residents prefer privacy and some companionship, there are both single and twin bedded rooms on either the ground or first floor, with an accompanied lift available. Some residents like to have familiar objects with them and are very welcome to bring personal possessions, such as a favourite table or chair and ornaments for their own room.

Meals are taken in pleasant dining rooms, or if desired in the resident's own room. Chefs take pride in the variety and quality of their cuisine. Tempting meals are provided and special dietary needs and personal preferences are also catered for whilst maintaining a well balanced and nutritious menu.

Care workers nderstand the very individual needs of all residents and offer a variety of professional services including Chiropodists, Optician and Hairdresser on a regular basis. A General Practitioner visits regularly and as required. All religions can be catered for with visits from various Ministers.

Care Provided by Wray Common Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Dovestone Estates Ltd
  • Person in charge
  • Suroj Aryal (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Wray Common Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care £1,540 – £1,680
    • Self-Funded Nursing Dementia Care £1,540 – £1,680
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care £1,540 – £1,680
    • RESPITE Self-Funded Nursing Dementia Care £1,540 – £1,680
  • (these prices are only a guideline, please contact Wray Common Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • On-site


Wray Common Nursing & Residential Home Reviews (114)

Total of 114, showing 1-20
9.8

Wray Common Nursing & Residential Home has a Review Score of 9.8 (9.791) out of 10, based on 27 reviews in the last 2 years. Over all time Wray Common Nursing & Residential Home has 114 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff, they have looked after our dad with so much love and care, the rooms are like home from home, we could not have been happier from the care Dad received since he arrived in 2024. Thank you so much.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words and for sharing your experience. It was an honour to care for your beloved father, and we are grateful to have been part of his journey. Knowing he was comfortable and well cared for means so much to us. Our team is always dedicated to providing support and comfort. We truly appreciate your acknowledgement of our staff's efforts and the support we provided during such a challenging time. It was our privilege and honour to care for your Father.


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Overall Experience  Overall Experience 5.0 out of 5

Care, kindness, support and medical needs are excellent.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you so much for taking the time to share your thoughtful review. We're delighted to hear that you are pleased with the care, kindness, and support provided, as well as the attention to medical needs. Your kind words mean a lot to us, and we truly value your feedback. It's wonderful to know that you've had such a positive experience with our facilities, staff, and services.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Wray Common Nursing & Residential Home from Jan 2024 until she died in Dec 2024.
The home is very well run with an excellent manager.
I could not have been happier with the standard of care she received from the day she arrived until she died. The kindness and care from
every staff member and the way we were treated and welcomed was second to none. Nothing was too much trouble.
The professionalism and caring manner of the senior nursing staff in ensuring my mum was pain-free near the end made everything so much easier for us to manage in knowing that she was in such safe hands.
When Mum was able she enjoyed the activities, especially with live singers and also being able to be outside in the garden in summer.
Food was excellent, all home-cooked with a varied selection and home-baked cake every afternoon. Birthdays were always celebrated for residents with a special cake/celebration!
To be honest, Wray Common Nursing & Residential Home exceeded my expectations and I have no hesitation in recommending it and giving a 5* review!

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Dear Ruth, Thank you so much for your heartfelt review. We are truly touched by your kind words and deeply appreciate that you took the time to share your experience with us. It has been a privilege to care for your mother during her time at Wray Common Nursing & Residential Home, and we are honoured that she felt comfortable and well cared for with us. We take great pride in providing the highest standard of care, and it means the world to us to know that we exceeded your expectations. Our goal is to provide comfort and peace of mind to families during such difficult times, and we are glad we could make your mum's journey as comfortable as possible. Your mother will remain in our thoughts, and we will always cherish the moments she shared with us. We truly appreciate your recommendation and your trust in our care.


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Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank the manager and all the members of the team at Wray Common for their excellent care of my dad in the last month of his life. Dad really wanted to die in his own home, but as the end of his life got closer it became harder and harder at home, and he changed his mind. Wray Common is
a lovely, friendly place full of people who really care. I wish dad had made the decision to go there sooner - I think he would have had an easier journey through those last few months. I would recommend Wray Common to anyone having to make this difficult choice, the staff are friendly and respectful, and the care was tailored to exactly what my dad wanted and needed. As a visitor I was always made very welcome.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you so much, Nancy and family, for your kind and thoughtful words. It was our privilege to care for your dad during such an important time. We're glad we could provide him with the comfort he needed, and it means a lot to know that you and your family felt supported and welcomed at Wray Common. Your appreciation will be shared with the team. We're truly grateful for your trust, and we wish you and your family strength and peace moving forward. He will be deeply missed.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Wray Common Nursing home since October 2024. She has a number of challenging needs including dementia. The home have exceeded expectations in their duty to care for my mother. From the management, the nursing, through to the housekeeping, the carers, and all the support
staff, it is a very hard working professional environment with an amazing family feel. And as a result all the staff are very friendly, courteous and helpful.
The home are always quick to communicate any issues or requests to me and likewise the communication channels to the home are very open. Any needs raised are promptly addressed and actioned by the manager and his team.
I cannot thank the staff enough for keeping my mother in a safe and happy environment.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you so much for your lovely review. We're thrilled to hear that you and your mother feel well cared for at Wray Common Nursing Home. It's our privilege to create a safe, happy environment for her, and your kind words mean a lot to our entire team. We're committed to continuing this level of care and communication. Your trust and appreciation inspire us every day.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for by Wray Common for end-stage cancer after a brief stay in hospital. She was only in the home for 5 weeks but the care she received was amazing. All the staff were lovely from the nurses all the way to the cleaning staff. Friendly, smiling and extremely supportive. My mum was very
happy here and they worked hard to accommodate her needs for privacy and comfort. The care home manager was personable and was only too happy to take on board any suggestions to make her last few weeks the best they possibly could be. They always kept me informed of any doctors visits, medication changes etc. and there was usually someone on hand to talk about her ongoing care needs or any concerns I had. Thank you to all who had a share in her care and for the level of service you provide in the most challenging and distressing situations, you really helped us to enjoy our last few weeks with Mum/Grandma.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words. We are deeply touched to hear that your mum felt happy and well cared for during her time at Wray Common. Our team is dedicated to providing the highest level of care and comfort, and your recognition means a great deal to us. We truly appreciate your acknowledgement of our staff's efforts and the support we provided during such a challenging time. It was our privilege and honour to care for your mum.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Wray Common Nursing Home in March 2024. She was very run down and depressed and we felt she could no longer look after herself.
I am pleased to say that after three months of excellent care from the home, Mum is now returning to her own home to be looked after by care visitors
provided by the same group.
In the time Mum was at the home she received the best of care from experienced, knowledgeable staff who were also very friendly and helpful.
I have no hesitation in recommending the home to people considering this step for their loved ones. We are fortunate Mum has felt well enough to cope at home again but I would not hesitate in choosing to return her here if, unfortunately, she has to leave her flat again.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your review. Your positive feedback motivates us to maintain our excellent standard of care. We're glad to hear that your mum had a positive experience at Wray Common Nursing Home. Your recommendation means a lot to us, and we are dedicated to maintaining the highest standard of care. If you need our services again, please do not hesitate to let us know. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here for 4 years. During Covid, every effort was made so that I could visit Mum. The staff were most helpful and supportive when we could go out to make sure mum was ready with her coat, shoes etc. The food was excellent and much enjoyed. For Mum's 98th birthday, we had a family lunch
table so could celebrate with her.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for sharing your experience. We'll cherish the memories of her time here. Your review is invaluable to us and we will use it to continue to make Wray Common Nursing and Residential Home a place where our residents feel comfortable, safe, and well-cared for.


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Overall Experience  Overall Experience 4.0 out of 5

My husband lived here for 18 months.
Very happy with all elements of the care he received, including 'end of life' care.
Always treated with dignity.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind review. We appreciate you sharing your positive experience and are honoured to have served your husband.


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Overall Experience  Overall Experience 5.0 out of 5

My father received end-of-life care for only a short period - 10 days - after a sudden decline at home, a month before his 90th birthday. From the initial discussion to arrange an urgent assessment, to his final moments. The care from all the staff was exemplary. My (large) family and I visited frequently
and were always well received with a warm and sensitive welcome and appropriate requests for refreshments. More importantly, my father was cared for with dignity and respect and always looked fresh and well-groomed, reflecting his love of neatness while alive. A lovely and professional team.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind review. We're grateful for your feedback and are pleased to hear that your father received exemplary care during his time with us. Your words mean a lot to our team, and we're committed to maintaining the highest service standards for all our residents and their families.


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Overall Experience  Overall Experience 5.0 out of 5

Our dear mum has been a resident at Wray Common for over six years. We would like to express our profound gratitude for all that has been done for her during this time. To know that she was safe, comfortable and treated with such respect has been a constant support to us all. Everyone's kindness to
us all as a family has also been the greatest of gifts. Most importantly, in mum's final days, she was treated with incredible dignity and tenderness and we were able to be with her just as we wished. For that, we will always be grateful.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you, We are deeply touched by your heartwarming review and express our sincere gratitude for your trust in Wray Common. Your words reflect our unwavering commitment to providing exceptional care for our residents, and we are particularly humbled by your appreciation of the support we offered during your mum's final days.


Your feedback serves as a constant reminder of the importance of our work and inspires us to maintain the high standards of care you experienced. Thank you again for sharing your valuable experience.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the way my brother is being looked after. The staff are so kind and helpful. He is very comfortable and is getting the help he needs. We as a family thank everybody so much for their kindness.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words about your brother's care. We are thrilled to hear he is comfortable and receiving the support he needs.
Your positive feedback is a reflection of our staff's dedication and compassion. We are committed to providing our residents with the best possible care. Thank you again for sharing your experience. Your feedback is valuable to us.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was in Wray Common for Palliative care for only 3 weeks. All the staff and I stress all were amazing they were respectful, caring and went above and beyond. The nurses were very caring and very professional, they made mum's last few weeks special and dignified. They have doctors from a local
practice on hand if needed and they worked well together. We can’t thank them enough, I am so grateful to every single member of staff you make a great team, so thank you.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Your gratitude is deeply appreciated. It was our privilege to provide care for your mother during her final weeks, and we are pleased to have contributed to making her days peaceful. Your feedback is meaningful to us, and we are grateful for the opportunity to have been part of your mother's journey.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was only in the nursing home for three weeks before she died but the care she received was wonderful. All the staff went out of their way to make sure that she was settled and had all the comfort she might want. Cannot praise them enough.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words about your mother's care at Wray Common Nursing and Residential Home. We are honoured to have played a role in making her final days peaceful and cherished. Your feedback is invaluable to us.


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Overall Experience  Overall Experience 5.0 out of 5

When Mum was first admitted to Wray Common, we didn't expect her to last long. With the care and devotion of the staff, she outlived those expectations by a year. Staff have always been friendly and happy to talk whenever we have visited. Updates have been frequent It has been lovely watching my mother
enjoy her last year especially when able to be with the other residents.
Thank you to all for making this experience memorable in a good way.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for sharing your kind words. We are so glad to hear your mother was happy and well-cared for during her time with us.


Our goal is to provide the highest quality of care and support, and we are proud of our commitment to keeping families informed. We are also pleased to hear that your mother enjoyed spending time with the other residents.


Thank you again for your feedback. It is valuable to us.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was exceptionally well looked after here. The staff were very caring and considerate. The room was always lovely and clean. The staff were always smiling - how they cope with the difficult situations, I really admire them. I was always made comfortable during my visits and offered tea/coffee
with cake!

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

On behalf of the entire nursing home staff, I would like to thank you for the kind words in your review. We are so glad to have had the opportunity to serve you and your loved one.


We understand that choosing a nursing home is a big decision, and we appreciate you trusting us with the care of your loved one. We are committed to providing the highest quality of care, and we are always looking for ways to improve our services.


Your feedback is valuable to us, and we will use it to continue to improve the care we provide to our residents.


Thank you again for your trust and support


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Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident for a few days only. He and my family were treated very well indeed by all whom we came into contact with.

Reply from Suroj Aryal, Home Manager at Wray Common Nursing & Residential Home

Thank you for your kind review. We appreciate your trust and support, and we are committed to providing the highest quality of care to our residents.


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Overall Experience  Overall Experience 5.0 out of 5

When I was admitted to the home (I was told by my daughter that I was not expected to live for long). As I am a fighter with the aid of the magical staff I have fought my way back to health and live back in my Bungalow on my own and have an active life. My daughter is able and willing to drive me around.
I have "arranged" medication by the "Home" and am able to get around on my Mobility Scooter walk quite well by carrying a walking stick for stability.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

It is great to see you looking so well. Thank you for your very kind words.


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Overall Experience  Overall Experience 5.0 out of 5

My father was in Wray Common for a year, he was not expected to survive, but, with the wonderful care of the nursing team, he gradually got better and better and is now back living on his own property.
I cannot thank all the staff, nursing, kitchen, housekeeping, etc, for all they have done for my
dad. He loved chatting to everyone, and everyone loved him. I bring him back each week to visit. I also found everyone very friendly and welcoming. I highly recommend this nursing home.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for all you have said. Dad is really missed by everyone here, and we are so pleased to have him visiting us weekly. It is great to see him looking so well.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was in hospital for a number of weeks and we were so pleased to get mum into Wray Common. Mum went in as a palliative patient and they were so respectful of our situation, that the nurse not only looked after mum but gave us emotional support as mum's passing came closer. We were allowed to sleep
in mum's room and stay with her until the end, we were offered endless tea and cake etc. They really are a family and was sad that mum only got to stay such a short time.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you very much for your kind and generous review. We are very thankful that you felt well-supported with us.


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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Wray Common Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Wray Common Nursing & Residential Home is calculated as follows: ( (249 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 306 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wray Common Nursing & Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 10 Mar 2025

Bright, airy, warm and comfortable rooms with en-suite facility


Awards / Recognitions (0)

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Meet the Team (1)

Suroj

Suroj

Job Title: Manager

Joined: 2019

Hello, I am Suroj Aryal, the Manager at Wray Common. I have over 20 years of experience in Health and Social Care and have studied Medicine, Pharmacology, Leadership and Strategic Management (Level 7), and Health and Social Care (Level 5).


My priority is to deliver high-quality care and ensure compliance with CQC regulations to enhance the well-being of service users. I am passionate about creating a compassionate, supportive environment that promotes physical, emotional, and mental well-being.
Are you seeking a collaborative and supportive work environment where teamwork is valued? Look no further! I thrive in fostering collaboration and promoting a positive work culture.


Are you seeking exceptional care, prioritising your loved one's well-being and needs? Look no further! Let's create a nurturing environment that celebrates uniqueness and promotes a fulfilling life together.


Frequently Asked Questions about Wray Common Nursing & Residential Home

What types of Care is Wray Common Nursing & Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wray Common Nursing & Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wray Common Nursing & Residential Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Wray Common Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wray Common Nursing & Residential Home to the centre of Reigate?

0.8 mile(s) as the crow flies, distance by road may be significantly further.