Review from Christine M (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience

The care and compassion offered both to my friend (who was the resident) and myself was superb!
I cannot comment on activities, because my friend was too unwell to participate.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you very much for your review, which is much appreciated by our dedicated team.

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Review from S K (Daughter of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience

My mum stayed at Wray Common Nursing Home for a short time (only seven weeks). The care she received was excellent, and the nursing staff were very kind and supportive of the family.

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Review from J R (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience

My mum stayed at Wray Common for 10 weeks after a hip operation. They were excellent and nothing was too much trouble. They accommodated her at very short notice which made our lives easy especially as they were so helpful and relaxed. Would highly recommend it.
My mum was very happy here. Whilst

she is now well enough to go home we would definitely use Wray Common again in the future if we need to.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words. We are delighted to hear that your mother enjoyed her stay at Wray Common and that our staff were able to provide her with the care and support she needed.

Your feedback is invaluable to us, and we will use it to continue to make Wray Common a place where our residents feel comfortable, safe, and well cared for.

Thank you again for choosing Wray Common.

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Review from Dirk V (Husband of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience

Truly caring staff with all the physical and emotional skills to care for patients and residents. Varied and severe physical and mental disabilities. Also very considerate in dealing with distraught relatives of patients under palliative care.

Reply from Suroj Aryal, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words. We appreciate you taking the time to share your positive experience.
We are committed to providing our patients and residents with the best possible care, and we are proud of our staff for their dedication and compassion. We are glad to hear that you were happy with the care that your loved one received. We strive to provide personalized care that meets the individual needs of each resident.

We will continue working hard to provide the best care for our residents.

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Review from Andrew B (Son-in-law of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was admitted on 21st March 2023 as she had Alzheimer's and was unable to stay at home with live-in care. She settled in quite quickly. The staff are brilliant; very caring and look after her every need. My mother-in-law's main comment was that she loved the food. She has a very pleasant

room with French doors. We took some of her pictures and they were already in place the following day. Everyone is very supportive. It couldn't be better.

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Review from Ross E (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience

The home is clean and fresh-smelling. Security is very good. All staff are welcoming and friendly. My mother's room is spacious, airy and has an en-suite bathroom. The home is well-staffed and, although not purpose-built, seems to work well. My mother seems happy here and gets on well with staff members.

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Review from H B (Wife of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

My husband (aged 67) received palliative care at Wary Common Nursing and Residential Home for the final 7 weeks of his life. The staff treated him with respect and compassion. Initially, he was able to enjoy time in the lounge with other residents but as his condition deteriorated he stayed in his room

and we were encouraged to visit as often as we liked. We as a family felt involved with decisions made about his care in his final weeks and days. The home has a friendly atmosphere, good facilities and excellent catering.

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Review from Mary L (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience

My husband entered Wray Common in June 2022 after a few weeks in hospital following a fall and surgery for a fractured hip. His condition had deteriorated so far that he could no longer be cared for at home. He was suffering from Alzheimer's. Wray Common was most welcoming and proved to be the perfect

place. Lost weight was soon regained. All the staff were welcoming, caring and friendly and treated my husband with great love and respect.

Reply from Jacqui fleming, Registered Manager at Wray Common Nursing & Residential Home

Dear Mary,
Thank you so much for such a lovely review and kind words at such a difficult time. It was an absolute honour to look after your husband and to get to know you and your lovely family. He was such a gentleman and he is greatly missed.

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Review from Maria S (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience

The staff were wonderful, caring, kind, friendly and lots of them.

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Review from Jane S (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience

As a family, we are very thankful and would highly recommend Wray Common for their care, attention and dignity they have shown towards our father and also to the other residents. Our father had to be moved from another care home due to it being closed down, so as a family we were worried about how he

would cope with this move, also his health had deteriorated at the same time. With great relief from the first meeting, to the arrangments to move him, to helping him settle down into Wary Common, all went effortlessly. Everybody has been so welcoming, kind and all interact with him and ourselves. We would like to say how happy we are with this move and we would like to thank everybody involved with Wary Common.

Reply from Jacqui fleming, Registered Manager at Wray Common Nursing & Residential Home

Thank you so much for your lovely comments. It is an absolute honour to care for your father and we are very happy with how quickly he settled into the home. He is a real character and keeps us on our toes!

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Review from Phillippa P (Granddaughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience

All staff have been wonderful at Wray Common Nursing and Residential Home. My grandmother has been looked after so well and all that work there have always stopped by to chat. Best place for her than where she used to be. When problems arise the staff have been very quick to help and sort things out

and are looking to get my grandmother out and visit other people in the place.

Reply from Jacqui fleming, Registered Manager at Wray Common Nursing & Residential Home

Thank you Philippa for your lovely comments. We absolutely love having your grandmother with us and we are so glad that she is happy here.

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Review from Sarah H (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

The care that my mother received, even though she'd lost her mobility, was good. She was always clean and tidy and I felt she was attended by happy, caring, chatty and understanding staff. Whenever I rang, which was almost daily, the nurses were so helpful in taking the phone to Mother, making sure

she could hear and who it was, they always said "no problem" or "you're welcome".

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Review from Fiona W (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience

When our 94-year-old mother became too ill to remain in her own home, within a week the manager and her care team were able to accommodate her at Wray Common. What a relief, Mum had been terminally ill for a long time and needed the expert care that Wray Common could provide. The manager and team were

open, warm and welcomed Mum, she did find it difficult at first, but their years of experience ensured she was able to settle. They reassured her she was in the right place, putting my and the family's minds at peace. At this time an outbreak of Covid, but it was dealt with so professionally, with pre-arranged visiting time and then a flow test on arrival. All the care staff were very respectful, reassuring and caring towards my mum, who was a real fighter. We were able to visit anytime and were kept informed of her situation each time, the office door was always open. We cannot thank the wonderful team enough, for making a difficult time easier so we could just be with Mum/Nan/GG. Highly recommended.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for your kind and very positive review of Wray Common. We were glad to be able to make you all feel more at ease during this difficult time for the family.

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Review from Tim D (Husband of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience

Having cared for my wife until her condition deteriorated to the extent that she needed 24-hour care, I have arranged for her to come to the Wray Common after extensive research into homes in the area. She was welcomed warmly into a family environment and settled in very quickly. In the following months,

she was given the best possible care from both carers and nurses as her condition (PSP and cancer) deteriorated quickly. I am grateful to all the staff at Wray Common for the care and love that they gave her.

Reply from Jacqui Fleming, Manager at Wray Common Nursing & Residential Home

Thank you for your positive review and very kind words. Your wife was very popular with our staff here. It was an absolute honour for us to care for her. We will miss her greatly and your delightful family.

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Review from Natalie W (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience

Dad was at the home for a year with terminal cancer. The care and love he received was amazing. He was very happy there and the staff were so kind and caring. We felt welcome every time we visited and became part of the family. Towards the end, we could visit anytime for as long as we needed. They treated

him with the utmost respect throughout his time there.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for your kind words. Your father was clearly much loved by his family and many friends who stayed in contact with him. He will be very much missed by us at Wray Common.

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Review from Deborah S (Daughter of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience

My mother has been at Wray Common for five years now. I have always found the staff to be cheerful and happy in their work. They have attended to Mum's needs in a caring and efficient manner. Mum's room is always clean. Mum has dementia which can make her behaviour rather unpredictable but this has

not daunted the team. It has a very homely atmosphere. The staff have coped tremendously well with the extra demands that Covid has placed on them.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Dear Deborah, We appreciate your compliments and thank you for the time you have spent writing the review.

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Review from Sue B (Niece of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience

My uncle is very well cared for and always happy when I visit. I know that he joins in with activities, but is also content to be in his room with his beloved music playing. The staff are always caring and I feel very happy that he is being looked after very well.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you, Sue, for your positive comments. We are most appreciative.

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Review from Paul R (Son of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience

My dad loved his four years stay at Wray Common, and was the most relaxed and interactive for a long time. The team had engaged with Dad, and me in an open, honest and supportive discussion about end of life plans, so that when Dad fell ill with bronchial pneumonia, we could all focus on his care, well

being and pain management. All the staff, including nurses, carers and support team displayed nothing but professionalism and support to Dad and our family so that during a difficult period of lockdown during the pandemic, the final days were made bearable for all of us. Dad was made comfortable and had a carer with him at the end, and I was able to visit a few days beforehand despite restrictions. They did a marvellous job - thank you.

Reply from Howard Segal, Proprietor at Wray Common Nursing & Residential Home

Thank you for your kind words. It means a great deal to the staff here.

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Review from I M (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

I would like to express my gratitude to the extremely caring and helpful staff who are looking after our Mum. This care has been consistent over the past 4 years. Praise also for the management responsible for choosing their staff, consisting of all nationalities. Thank you.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words. We all enjoy looking after your Mum and seeing you all visiting.

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Review from Jennifer H (Daughter of Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience

My family and I will be forever thankful that we chose Wray Common Nursing Home for our mum. She settled in well and appeared relaxed and contented for the duration she was in their care. All the staff are lovely, everyone was friendly and polite and it was always a joy to visit Mum. Dad has already

requested that he is to be sent to the same home, should the need arise. He misses everyone he met there, we thank you all.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your lovely review. It was such a pleasure to look after your mum. We enjoyed seeing your dad every day and when he called in recently he did say about moving in! But not quite yet. Please do pass on all the staff's best wishes for us.

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Wray Common Nursing & Residential Home

Care Provided by Wray Common Nursing & Residential Home

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Funding & Fees Guide for Wray Common Nursing & Residential Home

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