Review from T G (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience

Home is very welcoming and the staff are very friendly to the patient and visitors. Matron was very supportive and helped us to complete paperwork. They were very caring.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for the lovely review. It was a pleasure to look after your mother. Sending best wishes from all the staff.

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Review from Elizabeth C (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

I could not recommend this home enough.
The home is spotless and someone is always cleaning. My husband likes all the staff and they are always so kind and gentle with him.
His room is always clean and so is he and his bedding. I am so grateful to them.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you so much for your kind review. It is a pleasure to look after your husband, I am glad he likes all the staff!

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Review from Richard H (Husband of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience

The care and attention my wife, as a palliative care resident, received was absolutely outstanding. All the staff were courteous, caring and knowledgeable and my wife couldn't have been in better hands for the period up to her sad demise.

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Review from Barbara B (Wife of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

We all, as a family, were really pleased with the care my husband received at Wray Common Nursing and Residential Home. All the staff were very thorough and efficient and were always on hand when help was needed.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your review, it was a pleasure to look after your husband. We send our love to you.

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Review from Katharine K (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience

The Wray Common Care Home completely changed our family’s view of nursing homes. They were, luckily, able to welcome our 98-year-old mother straight from the local hospital for end of life care. That was a real relief to us. All the staff constantly smiled and made us feel pleased that our mother was

in such good hands for the specialist skilled nursing that she needed. Her bedroom was elegant, beautifully appointed with lovely views. It was similar to her room at home. We were able to visit whenever we wanted and to take personal items to make it feel more familiar. For the five weeks that our mother stayed at the Wray Common, we couldn’t have asked for kinder more constant care: we will never forget their friendship and reassurances. Thank you to the manager and all the wonderful team for all you did during that special time. Top marks to you all.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for such an amazing review we are pleased that you felt this way about us! I will pass your compliments on to the team it is always nice to be appreciated.

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Review from Alan (Son of Resident) published on 12 February 2019
Submitted via Website • Report

Overall Experience

Wray Common was very clean, fully equipped and well run. The staff were very professional and appropriately qualified. My mother had a comfortable room and was very well cared for. The home paid attention to her needs, both practical and emotional. The staff were friendly, helpful and respected her

wishes and needs. Most days she was able to enjoy the company of other residents for lunch and afternoon activities. If she did not feel up to this, she could have her meals in her own room. She was very happy there for her last year and died there with peace and dignity.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for such a lovely review. It was our pleasure to look after your mother and I am pleased you had such a high opinion of us! I will share your review with the staff team.

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Review from Stephen W (Nephew of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience

My Aunt's stay at this home made a great difference to her peace of mind and general wellbeing. The staff were friendly and helpful, nothing was too much trouble. My Aunt was glad to have the feeling of having her own private room and bathroom, she was glad to have friends visit and I was glad to be

able to have tea and cake with my aunt.
The staff have been good to me also.

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Review from A H (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

Wray Common provided excellent care to our terminally ill relative.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for the review.

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Review from Paul S (Nephew of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience

My aunt has been in the home since August 2018. We can visit any time of the day. Her room is bright and she can look out at trees. She is bedridden. She was very poorly when she went in, but now she looks brighter. On her 100th Birthday, she was presented with flowers and a beautiful cake with cream

and strawberries from the staff.
She is being excellently looked after.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for the lovely review. It is a pleasure to look after your aunt and we were happy to celebrate her 100th birthday with you.

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Review from S C (Wife of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care in this home, some of the decorations are a little shabby but the care and kindness showed to the residents and their families is good. My husband has been a resident for over two years and whilst he was able to participate in the daily organised activities we found them

well planned, interesting and enjoyable. The care he receives is kind and caring and the staff are always helpful. My aunt has recently been in the home for 3 months until her death and she received much care and kindness during that time.

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Review from Brenda B (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience

From the first day my mum entered Wray Common she was treated with respect, kindness and love, they were her family when we weren't able to be with her. She was offered the chance to sit in the lounge but Mum likes her own room and television and they respected her wishes. She did enjoy the parties

and everyone who ever passed her door always spoke to her. Sadly she passed away in July, comfortable with dignity. As a family, we can't thank Wray Common enough.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind comments. It always rewarding to have such positive feedback. We send our best wishes to you.

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Review from D J (Sister-in-law of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience

Friendly, caring and helpful staff. Perfect room and facilities.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your review. It was our pleasure to provide the care and support to you and your relative.

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Review from David S (Son of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care and dedication of all the staff at Wray Common Nursing Home. My mother went to the care home in January 2017. My mother was very ill and we did not expect her to last long, however, due to the excellent care of the staff mother actually lasted 18 months. All staff offered the

dignity our old people deserve and I would like to thank each and every one of them.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words, it was a pleasure to look after your mother. We enjoyed seeing your family visiting so frequently and you will all be missed.

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Review from C S (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother was admitted to the home in January 2017 and was really frail. The care she received improved her quality of life, she was really happy there and felt it was her home. We as a family were always warmly welcomed and all queries answered when raised. Mum died on July 12th 2018 peacefully with

a carer with her, and we were met with sympathy and kindness.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind review, we all enjoyed looking after your mother and she will be missed. We will miss you all visiting but are pleased we gave our best.

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Review from Debbie L (Niece of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

In the few weeks that my aunt spent in your care, she was looked after and was liked by the staff. If she wanted to stay in her room or join in activities there was always that choice, no pressure either way. A very warm welcoming nursing home.

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Review from L F (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience

My father was treated with the greatest of respect at an extremely difficult time. The staff gave me and my family the utmost support. My father was treated with kindness and dignity at all times. The staff were amazing, friendly and kind. I could not ask for a better place for my father to spend the

last few months of his life.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind review. It was our pleasure to care for your father and I am pleased you felt we supported you all at this difficult time.

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Review from B P (Wife of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

I had occasion to complain recently with regard to the cleanliness of my husband's room. A lot of dirt and dust behind his bedside cabinet, where I found a watch he'd mislaid several weeks earlier, and from the corner of the big mirror above his bed, a cobweb which I photographed over a period of 3

weeks. I was told that my husband wouldn't let the cleaners do his room. I don't understand how he could stop them, but after my complaints, his room was deep cleaned and bulbs replaced in lights.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

This was an issue that was raised some 3-4 months ago which was resolved at the time. I cannot go into detail as that would not be appropriate, however, we have to respect residents wishes and sometimes their decisions may seem unusual to families.

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Review from Robert G (Husband of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience

My wife aged 91 has been in Wray Common for 2 years 5 months.
I chose Wray Common from the recommendations of two friends with relatives in the home and after visiting sixteen other care homes.
I am more than pleased with the choice.
My wife has advanced Alzheimer's and the staff take great care

in feeding and looking after her.
When I have made recommendations the directors have taken note and made the necessary changes.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your positive review. It is a pleasure to care for your wife and I am personally pleased that you feel we take action on your recommendations.

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Review from Patricia S (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience

My mother in law arrived at Wray Common a year ago, she settled in within 3 days and was so happy. My mother was in another care home that CQC decided was good, but in all honesty, fell way below standard. After seeing the care, respect and dignity that all staff at Wray Common give their clients, I

immediately moved my mum to Wray Common. Mum had been there just under a year. Today she has passed away in the most beautiful dignified way, attended to by professional and compassionate staff. I was unable to be there, but I felt confident that a member of staff (who are like family to the residents) was with her at the end. How lucky was she to be cared for in such a way?

This nursing home is a little gem in the jungle of care facilities. Having come from a bad experience that was exhausting for myself, I can fully appreciate the excellent care in this oasis of calm, and compassion. I cannot praise the staff enough.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your lovely review. As you know it was our pleasure to look after your Mum, and we are glad that you were happy with the care we gave her.

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Review from Michael P (Son of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience

My mother was in Wray Common about 3 months but sadly passed away on New Year's Day her 98th birthday. In those three months, I cannot thank all the staff enough for all the care and attention given to my mother. I have to make a special mention to the nurses and activity team who were wonderful. We

chose well for her in what was a lovely, homely and caring environment.
Thank you also to the manager, nothing was too much trouble.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind review. I will pass your compliments to the team especially the nurses and activity team. I am pleased that we were able to make your mother comfortable in her last three months.

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Wray Common Nursing & Residential Home

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