Wray Common Nursing & Residential Home

Wray Common Road, Reigate RH2 0ND
Submit a Review
9.8 114 Reviews
  • Wray Common Nursing & Residential Home, Reigate
Wray Common Nursing Home with its English garden setting and wealth of charm and character is situated in a quiet residential area of Reigate, Surrey.

Nursing Care, Comfort and Friendship in a 'Home from Home' atmosphere are an essential part of the very high Nursing standards provided. Registered Nurses and care assistants are selected not only for their experience and Nursing skills but also for the warmth of personality they bring to the home. The welfare of patients is catered for twenty four hours a day, by professional and trained staff, under the supervision of the highly qualified Matron in charge.

All Rooms, are centrally heated, tastefully decorated and furnished to enhance the light airy atmosphere of the home. A day longe provides a regular meeting place with colour television for residents viewing pleasure. If desired they may also have a television set for private viewing in their own room.

Recognising that some residents prefer privacy and some companionship, there are both single and twin bedded rooms on either the ground or first floor, with an accompanied lift available. Some residents like to have familiar objects with them and are very welcome to bring personal possessions, such as a favourite table or chair and ornaments for their own room.

Meals are taken in pleasant dining rooms, or if desired in the resident's own room. Chefs take pride in the variety and quality of their cuisine. Tempting meals are provided and special dietary needs and personal preferences are also catered for whilst maintaining a well balanced and nutritious menu.

Care workers nderstand the very individual needs of all residents and offer a variety of professional services including Chiropodists, Optician and Hairdresser on a regular basis. A General Practitioner visits regularly and as required. All religions can be catered for with visits from various Ministers.

Show Wray Common Nursing & Residential Home on the Map

Care Provided by Wray Common Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Dovestone Estates Ltd
  • Person in charge
  • Suroj Aryal (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Wray Common Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care £1,540 – £1,680
    • Self-Funded Nursing Dementia Care £1,540 – £1,680
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care £1,540 – £1,680
    • RESPITE Self-Funded Nursing Dementia Care £1,540 – £1,680
  • (these prices are only a guideline, please contact Wray Common Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Wray Common Nursing & Residential Home Reviews (114)

Total of 114, showing 61-80
9.8

Wray Common Nursing & Residential Home has a Review Score of 9.8 (9.791) out of 10, based on 27 reviews in the last 2 years. Over all time Wray Common Nursing & Residential Home has 114 reviews.

Overall Experience

  • 96
  • 18
  • 0
  • 0
  • 0

Date Published

114
4
10
27
87

Review from Liz W (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Wray Common Nursing Home for over a year. She has advanced dementia and is unable to walk as the result of a fall in 2016. The move from hospital into her new home was so calm, warm and welcoming and a massive relief after such a difficult time. Knowing that Mum would have around
the clock nursing care gave me back my sleep! I feel there is an exceptional team of committed nurses here and it's proven in that Mum hasn't needed to go into hospital once which is in sharp contrast to before. Matron is clearly a great boss who is kind and sensitive with an open door policy to everyone that needs to talk. I completely trust her and I know Mum is totally safe and wonderfully cared for. Standards are all very high with care staff cleaning, activities, catering and building maintenance too. The staff check on Mum at very regular intervals and they are always polite and smiley. As mum's primary carer for the many years previously I can only say the most huge thank you!

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words it is a pleasure to look after your mother. We all admire the tree in her room!!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C P (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Wray Common after spending three months in hospital. She had been left in bed and lost the ability to walk. Carers have got her up and out of bed and she is now partaking of activities.
Staff are very friendly and caring. They always have a smile and can't do enough for you.
They
have given me my mother back, rather than an old lady left to lie in bed all day and do nothing.
I cannot recommend the home highly enough.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for the favourable comments. We are so pleased that your mother is settling in well and enjoying the activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Daughter of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, welcoming home where the staff go out of their way to make both residents and family welcome and comfortable.


A real home from home.


The care is second to none and all of the staff are so very kind.


Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your lovely review. I will pass on your comments to the team who will be pleased by such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Son of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident from July 2016 until she passed away in November 2017. During that time she was very well looked after and I cannot thank the staff enough for the great care and attention they gave my mother. I would also like to thank the staff for all the cups of tea, coffee and biscuits
we enjoyed during our visits.
Once again many thanks to the Matron and her team for all they did for my Mum.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you, Michael, it was a pleasure to look after your mother and she will be missed. I will pass your thanks on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane P (Daughter of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I were extremely pleased with the care given to our Mother. We found Wray Common to be 'homely' but also well-equipped; it was kept to a high level of cleanliness. The staff were professional and efficient but also very kind; the cheerful atmosphere was lovely. The food and the way it
was served was excellent - especially the cakes!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J O (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the four years my mother has been a resident at Wray Common, I have always found the staff to be courteous and helpful at all times. We are kept informed of everything that is happening at the home and involved via resident and family meetings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan T (Wife of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lived in Wray Common Nursing Home from January 2017 until his death in September 2017. He was treated with great kindness and dignity, by all staff, carers and especially the matron.


The room was always clean and the bedding was fresh and spotlessly clean every day. He was looked after

in every way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael S (Son of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care that was given to my mother while she was there. All being she was only there for just over a week before she died.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your positive feedback. I will pass this on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie D (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank all the staff at Wray Common Nursing Home. You showed my mother respect, dignity and a level of care second to none. Your kindness and compassion will always be remembered especially in her last days. Thank you so much.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for the compliments, it was a pleasure to care for your Mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was so ill and frail by the time he came to Wray Common that he was quite a challenge, to say the least. He was looked after so beautifully by such caring staff, they are all so professional and kind and had time to smile - even the window cleaner gave a cheerful wave, important when life's
"difficult". My father was given a haircut by the visiting hairdresser which I never thought possible, an amazing woman. I was truly taken aback at how my father's care was just taken on as if they had cared for him for years. I was given peace of mind that he was in a safe, calm home for his last days. Thank you, you gave him peace and dignity.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you, Diane, for your kind words. It was our pleasure to look after your father and I am pleased you were happy with our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C Y (Niece of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend higher enough and be more grateful for the impeccable professional and caring service that Wray Common Nursing Home provided to my beloved aunties in her last days in this world and to me and my family.
The staff is immensely caring and their warmth was very comforting at all times.
My
auntie could not have been in better hands.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Cintia, thank you for your kind words. It was our pleasure to look after your aunt in her last days, I am pleased you were happy with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Son of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wray Common really provide an excellent home for their residents. I thoroughly recommend it.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your comments it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip T (Son of Resident) published on 22 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the home to provide excellent sympathetic and thoroughly professional service and care to my elderly mother. She was supported at all times and we have no complaints to air, indeed we have a very high opinion of the home and staff as a whole.
My mother was a resident for fourteen months until
her recent death and at no time did I or the family have anything but good things to say about her stay with Wray Common Nursing Home.
Highly recommended.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

My team and I really appreciate your feedback and are pleased that you were happy with our service. Kind regards to all the family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally B (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant surroundings, my mother was kept very comfortable and couldn't have been cared for better. She enjoyed what little food she was able to eat. All staff from the matron down were all very pleasant and efficient. Would recommend Wray Common Nursing Home.

Reply from Melanie Sadler, Registered Manager at Wray Common Nursing & Residential Home

Thank you for your kind words. It was our pleasure to care for your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D E (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With regard to my dear father - suffering from cancer, thank you to Wray Common Nursing Home for making the final weeks of his life so comfortable and dignified. He was treated with respect and great kindness all throughout his stay and helped with his painful illness to the very end.


All the staff,

especially the nurses were caring and reassuring and also afforded me with kindness and support. I just wish that my father has been able to have more time at Wray Common Nursing Home and could have enjoyed more of the benefits and qualities of such an attentive environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat S (Daughter of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum from a local care home. Now I realise what care really means. Mum has never been so well looked after, washed, bathed, clean clothes, access to all her needs. Kind and compassionate staff, from laundry to management. Always ready to reassure mum and myself.
Everybody works as a wonderful
team. I am so thankful she is at Wray Common.
By looking after mum, they also look after me at this difficult time.
Mum has dementia and can sometimes need a bit more time, they seem happy to give her their time, a kind word and a hand to hold can make all the difference.
Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip R (Son of Resident) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last few days in the care home. We as a family, couldn't have asked for any more from the manager and all her staff, from start to finish my mum was treated with care and dignity at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Friend of Resident) published on 10 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very dear elderly friend of mine was in need of palliative care. After checking out two other homes we found Wray Common, she was given a lovely light and airy room with views of the garden from her bed. The home has a very friendly and welcoming feel, all her medical and personal needs were met.
After a short stay, our good friend passed away peacefully, I cannot speak highly enough of the care she had been given.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Allan C (Husband of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a resident at the start of February after inspecting a good number of homes. I could not be better pleased with Wray Common Nursing & Residential Home. It is clean and I consider the care and assistance to be exceptional. All of the staff are well trained and make my wife feel very welcome
in her very trying circumstance. I have taken many of our friends in to visit my wife and they have also commented on how excellent the care home is. These are not easy times for me, but I am so happy that we have chosen so well for the care of my wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John B (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother went for respite and care which she received in abundance, so much so, she asked to stay. Unfortunately, the ailments she was suffering was too much for her as she sadly passed away.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Wray Common Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.791 for Wray Common Nursing & Residential Home is calculated as follows: ( (249 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 306 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wray Common Nursing & Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 10 Mar 2025

Bright, airy, warm and comfortable rooms with en-suite facility


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Suroj

Suroj

Job Title: Manager

Joined: 2019

Hello, I am Suroj Aryal, the Manager at Wray Common. I have over 20 years of experience in Health and Social Care and have studied Medicine, Pharmacology, Leadership and Strategic Management (Level 7), and Health and Social Care (Level 5).


My priority is to deliver high-quality care and ensure compliance with CQC regulations to enhance the well-being of service users. I am passionate about creating a compassionate, supportive environment that promotes physical, emotional, and mental well-being.
Are you seeking a collaborative and supportive work environment where teamwork is valued? Look no further! I thrive in fostering collaboration and promoting a positive work culture.


Are you seeking exceptional care, prioritising your loved one's well-being and needs? Look no further! Let's create a nurturing environment that celebrates uniqueness and promotes a fulfilling life together.