Bay House Care

2/3 Middlesex Road, Bexhill-on-Sea TN40 1LP
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10 59 Reviews
  • Bay House Care, Bexhill-on-Sea
Bay House Care in Bexhill-on-Sea, is a thirty-three bed capacity, registered nursing home with a unique warm and homely feel, where residents enjoy a person centred approach to their individual care needs from experienced staff.

Each person is seen by the Care Team as a whole person, who does not just need to be cared for, but as a person who deserves to be cared for in a respectful, gentle and professional manner that acknowledges their unique identity while ensuring that all clinical needs are met.

A varied daily menu offers choice and flexibility and can be tailored to suit all dietary needs. There are a wide range of leisure activities and outings for service users to benefit from, as well as a landscaped patio that is popular during the warmer weather.

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Care Provided by Bay House Care

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Bay House Care Ltd
  • Person in charge
  • Jun Qi (Home Manager)
  • Admission Criteria
    • Referrals accepted from Adult Social Care, NHS and Private payers
    • Ages 50+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Bay House Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • The above fees are subject to a care needs assessment.
  • (these prices are only a guideline, please contact Bay House Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible visiting times


  • Parking

  • Off street parking at the front


Bay House Care Reviews (59)

Total of 59, showing 21-40
10

Bay House Care has a Review Score of 10 (9.965) out of 10, based on 12 reviews in the last 2 years. Over all time Bay House Care has 59 reviews.

Overall Experience

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Date Published

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Review from Robert A (Son of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from April 2022 till she passed in June 2022. She suffered from a number of issues ranging from acute Dementia to needing oxygen 24/7. I cannot praise this nursing home enough. The care they provided was outstanding in all respects. I believe what makes Bay House stand out is
its people. All of the staff, especially the manager, are truly excellent in all respects. They treated my mother with care, compassion, and most importantly, dignity and respect. Sure, there are more modern homes in the area, but Bay House is truly a 'home from home'. The food is also first-class, as are the resident activities, the nursing care, and the 'general feel' of the place. Communication between the home and myself with regards to Mum's health issues was excellent, as was the way she was treated in her final days. Totally recommend.

Reply from NAZIR MANJI, Owner/Director at Bay House Care

Thank you for your praising words and five-star review, Robert!


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Review from Shirley R (Friend of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care you gave my next-door neighbour. She had said to me that you were all marvellous in the way you treated her. Every time I visited her, you also made sure that I was welcome, and quite often, I was offered a drink together with a slice of cake or biscuits. All of you were so caring
towards her and made her comfortable throughout her time with you. Nothing is too much trouble for you all. In the future, if anyone asks me if I know of a care home in Bexhill, I will certainly recommend yourselves. Thank you again for your care and compassion. I will certainly miss my visits to Bay House.

Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you for your review Shirley. Please make sure you come and visit us soon!


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Review from Kim W (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bay House was home to my mother for 6-years. During that time, she was extremely well looked after and treated with dignity and respect at all times. The staff got to know her as a person and would play her favourite music; ensure she regularly had her hair and nails done, and always offered her a second
pudding to indulge her sweet tooth. The manager is exemplary in her role and cared for us, as a family, as well as my mother during the years as her condition worsened. Bay House is a beautiful home, always clean and bright, and rooms/decor are regularly updated and maintained. It is small enough for the staff to get to know residents personally and have time for them. Looking back, I am able to say that Bay House was the perfect location for my mother - she had a beautiful room (which other residents never entered), she was kept safe, received excellent medical care and was very happy and content with her Bay House 'family'.

Reply from NAZIR MANJI, Owner/Director at Bay House Care

So great to receive your 5-star rating Kim!. Thank you so much.


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Review from T M (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carehome is extremely well run. The manager and all the staff are exceptional. They are both caring and well organised. The home itself is beautifully decorated and very clean. I cannot find fault in any way.

Reply from NAZIR MANJI, Owner/Director at Bay House Care

I am glad that you have been satisfied with our services. Thank you for your review.


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Review from V K (Daughter of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the treatment of our dad. He has had top-quality care in all aspects. We are so grateful to you all at Bay House. Thank you.

Reply from Jun Qi, Registered Manager at Bay House Care

Thank you for your lovely comments and 5-star rating. I wish you a safe journey back home to Spain. I hope to see you soon
Regards
Jun


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Review from B Q (Son of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bay House provide excellent care for my mother. She has dementia and can be awkward and demanding. The staff are very good at spotting mood swings. They immediately search for the reason and more often than not, the cause is quickly identified and remedied. My mother also likes fresh air and exercise,
which the staff try to satisfy at every opportunity. Finally, I wish to thank the staff for keeping my mother safe in the recent pandemic.

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Review from E M (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so friendly and caring. Mum seems very happy and relaxed. She is encouraged to take part in many activities which you can see she enjoys. I am updated regularly with progress and photos.

Reply from Nazir Manji, Owner/Director at Bay House Care

Dear E M, thank you so much for your 5-star rating!


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Review from Patrick W (Son of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the most difficult decision I had ever had to make when we decided that due to increasing frailty and ill health that Mum would need 24-hour care within the environment of a nursing home. It was March 2019 when acting on a recommendation we arranged for Mum to go to Bay House, initially just
for four weeks respite to see how she would adapt. Well, all I can say is that Mum made the decision for us within two weeks of being a resident, I hadn't seen her so relaxed and confident in years.
Mum chose to remain in what became her home, where she made friends, where she was valued and more importantly where she was confident, relaxed and happy.
Mum would often tell me how she enjoyed interacting with the staff and how she loved to have conversations on numerous subjects, she was always at pains to tell me how much she was looked after and made to feel like one of the family.
We lost Mum in December 2020 when she passed peacefully in her sleep surrounded by love and care, thank you

Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you for your review and very kind words Patrick.


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Review from Steve B (Son of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had been a resident for nearly 2 years. We cannot speak highly enough of the level of care that Mum received. Bay House always seemed to have a cheerful pleasant buzz about the place. The staff were friendly, cheerful and very caring. They never seemed rushed or too busy to give residents
kind attention. As visitors, we always received a warm welcome and even though the pandemic there was always time for a chat on the phone.
It's a family run business and the family members always got fully involved with special events like the summer barbecue and Christmas parties.
Towards the end of Mum's life we were always kept informed of all developments with sympathetic updates and I'm confident Mum was kept comfortable.
Bay House re-defined for me what a care-home is.

Reply from Nazir Manji, Owner/Director at Bay House Care

Dear Mr B,
Thank you for taking the time to complete a review.
Mum will surely be missed.


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Review from Jane W (Niece of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was only resident for two and a half weeks, but in that time she was really well looked after and looked so much better. Her room was made to feel as much like her own home as possible. As her next of kin I cannot speak highly enough about the care we both received, with frequent updates by
phone as to how she was doing. I was able to speak with my aunt several times a day and also visit her in a lovely summer house outside. With regard to the Covid restrictions, they were really careful and organised, and before my aunt was a resident, I was able to visit the room so that I knew what it was like and I felt so much happier leaving her there. I would highly recommend this nursing home to anyone thinking of finding a home for a relative. Everyone was so kind and considerate and very professional and although they were busy, I always felt they had time for me and to answer all my concerns. I was warmly welcomed by the manager and she always made herself available to me.

Reply from Nazir Manji, Owner/Director at Bay House Care

Dear Jane, thank you for such kind and reassuring words.


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Review from Lisa S (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bay House for just over a month and has an array of health problems. I have telephoned Bay House numerous times and I am always greeted with such a warm and friendly welcome. The staff are always aware of my mother's condition and are able to update me every time I call. They have
been so helpful and flexible with organising FaceTime calls between my mother and me. This gives me a chance to see my mother even if a conversation isn't possible. Last week, a member of staff sat with my mother for over an hour while we tried to have a conversation. I was even able to remain on FaceTime while another member of staff helped feed my mother at mealtime and I was not under any pressure to end the call. I cannot praise the staff enough for the consistent and sincere support that they give to my mother and the kindness that they always show me.

Reply from Nazir Manji, Owner/Director at Bay House Care

We are so happy that your mother has settled in well.
Thank you for your review and kind words.


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Review from Pat B (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to move my Mother from her previous residential home. I am so glad we did. In light of Covid 19 and all that has occurred in the last months, I am so relieved. The sister manager was warning about the pandemic in February. I am so impressed that, in spite of the general
disbelief, she continued to prepare her staff, residents and residents' families. All the staff have been terrific. I have always been in awe of people who are in the caring sector. I had looked after my mother, with my sisters, for eight years when she was diagnosed with Altzheimers. I realised then, that I could never have done the work as a job. I could not recommend Bay House enough. It has been so comforting to know my Mother is being so well cared for with such kindness and thought, whilst unable to visit these last few months. Thank you Bay House and ALL the staff who work there. Thank you especially to the home manager for her strength and wisdom.

Reply from NAZIR MANJI, Owner/Director at Bay House Care

Dear Pat, thank you for your kind words. I will ensure that they are conveyed to the whole team.


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Review from Ian E (Son-in-law of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Motivated, caring staff who are sensitive and adaptive to the resident's individual needs. The staff is excellently led by an intelligent and compassionate home manager. The home is lively and the lounge area is an excellent environment, in which residents are encouraged to interact with each other
and staff. A good stimulus. Very clean and safe. Easy outside access.

Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you, Ian, for your review and reassuring words.


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Review from G E (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been highly delighted with the care and attention given to my Mum and Dad since joining Bay House. There really is a family atmosphere and the residents are all treated with the utmost respect. I have visited different days and at different times and it is always welcoming and friendly. Nothing
is too much trouble. I can highly recommend Bay House and am thinking of putting my name down on the waiting list! The care home manager is great.

Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you so much for your review and positive comments.


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Review from K K (Partner of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to tell you of an extraordinary act of kindness and care that was carried out but the manager of Bay House nursing home on Sunday 14.04.2020. The day before, I had spoken to this charming Chinese lady and explained how unhappy my partner was in the nursing home she was in. She was so understanding
and arranged to meet my partner and me on 12.04.2020 and to push my partner in her wheelchair, about a 15-minute walk down to Bay House. Rather than risk my partner catching coronavirus in a tax, I found out later this was done on the managers day off. I think that is an outstanding duty of kindness and care second to none. The manager's actions gave me confidence that the care at Bay House would be very good. I am pleased to say thank my partner is very happy now.

Reply from Nazir Manji, Owner/Director at Bay House Care

Thank you for choosing our home. Our Home Manager will be thrilled to hear such kind words from you.


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Review from L B (Wife of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is always friendly. The staff are helpful and caring. Because my wife has severe dementia and is bed bound, she does not benefit from any activities and only has pureed meals. She benefits for the questions and is thankfully relaxed and at peace.

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Review from Christine S (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We especially wish to thank the manager and her amazing staff at Bay House, for their care, understanding, friendship and hospitality to both my father, his relatives and friends during his stay with them.
The food is excellent and you are welcome at any time, a sign of a very good well run establishment.
A special thanks to the staff who treated my father with the utmost dignity and made him as comfortable as possible during his last few hours.
I would certainly highly recommend Bay House to anyone without any hesitation.
Thank you from the bottom of my heart.

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Review from H C (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bay House has been the only home that I personally have had any dealing with. The nursing staff and carers work tirelessly for the residents. In the five years my mother lived there nothing but respect, love and excellent care was given to her, and also to myself and family. A credit to the care industry.

Reply from Samia Steele, Business Services Manager at Bay House Care

Thank you very much for your kind review and we sincerely hope that you both keep in touch as part of our extended family at Bay House.


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Review from P G (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good with my mum and 100% happy.

Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Many thanks for taking the time to review us Patrick. Mum has settled into life at Bay House very quickly and it is our pleasure to care for her.


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Review from P L (Daughter of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bay House nursing home for a year. In that time this family orientated compassionate, professional, cohesive team of care staff provided her with an exemplary standard of nursing care, treated her with the utmost dignity and respect with a holistic approach to her care and
needs. The 'family' at Bay House became a 'family' to me and my sister ins supporting Mum. The thing we valued the most was the tender humanity in genuine caregiving. Thank you all so much.

Reply from SAMIA STEELE, Business Services Manager at Bay House Care

Thank you for taking the time to give this very kind review, your mother and loving family will be missed by us all at Bay House.


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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Bay House Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Bay House Care is calculated as follows: ( (139 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bay House Care is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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