Ashridge Court Care Centre

163 Barnhorn Road, Bexhill-on-Sea TN39 4QL
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9.8 67 Reviews
  • Ashridge Court Care Centre, Bexhill-on-Sea
Ashridge Court Care Centre is a bright, spacious and modern care home set in the beautiful East Sussex countryside, just outside Bexhill-on-Sea. The home, surrounded by gardens and with magnificent sea views, offers the highest possible quality of life for all residents, and exceptional care is delivered with empathy, compassion and a focus on dignity.

There are 51 spacious and comfortably furnished rooms offering superb general nursing care. All rooms are equipped with TV, a nurse call system and an adjustable automatic bed with a control handset for additional comfort.

In addition, the Hazel Wing offers a self-contained 16-bed unit, with specialist care, for people living with dementia.

Nursing and care staff are on hand 24/7, supported by dedicated teams of chefs, activities, administration and housekeeping staff. There is a variety of specialist equipment to help move residents carefully and safely. Everything is centred around meeting the needs of residents and making their life as comfortable as possible.

There is lift access between the floors, and all areas are wheelchair accessible. Free Wi-Fi is also available throughout the home.

A dedicated activities team offers a daily programme of interesting and therapeutic activities.

The café-style bar offers refreshments, such as freshly baked cakes and biscuits, throughout the day.

The communal areas overlooking the gardens provide comfortable spaces to socialise with guests or other residents. The extensive private gardens and well-planned decks offer superb views over the coastline.

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Care Provided by Ashridge Court Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Juliet Wills (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Ashridge Court Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,595
    • Self-Funded Residential Dementia Care from £1,595
    • Self-Funded Nursing Care from £1,595
    • Self-Funded Nursing Dementia Care from £1,595
    • RESPITE Self-Funded Residential Care from £1,595
    • RESPITE Self-Funded Residential Dementia Care from £1,595
    • RESPITE Self-Funded Nursing Care from £1,595
    • RESPITE Self-Funded Nursing Dementia Care from £1,595

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Ashridge Court Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking available.


Ashridge Court Care Centre Reviews (67)

Total of 67, showing 21-40
9.8

Ashridge Court Care Centre has a Review Score of 9.8 (9.763) out of 10, based on 21 reviews in the last 2 years. Over all time Ashridge Court Care Centre has 67 reviews.

Overall Experience

  • 49
  • 16
  • 1
  • 0
  • 1

Date Published

67
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Review from J D (Husband of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed and reassured by the combination of professionalism and compassion shown by all staff.
They take pride in ensuring that end-of-life care is provided with dignity and humanity.
On my wife's behalf, I thank them all.

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Review from Jennifer D (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since July 2016 since when her personal needs have increased little by little. During the last year the team appear highly motivated and have responded particularly well under the new management with a warm friendly and strong can-do attitude. Individuals respond well to
extra or special needs and provide ready feedback on a virtual family basis.

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Review from Brian S (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been cared for the last 12 months and is looked after very well. She has a small room on the ground floor overlooking the garden. The room is clean and warm and the team look after all her needs.

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Review from Julia H (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been cared for at Ashridge Court Care Centre for nearly a year and despite her wishing she could live independently she has settled well. She enjoys the food and the company of the staff. It is a great relief to know that she is content in their care.

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Review from Sheree D (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been cared for by the staff of Ashridge Court from the end of August 2021 to 21 Feb 2022 and has had the best of care anyone could wish for. Mum was upset at having to leave her home but the staff made the transition so much easier for Mum and us all. The care has been exceptional by dedicated
and cheerful staff.

Reply from Juliet Wills, Home Manager at Ashridge Court Care Centre

Thank you for your lovely words we wish you and your family well.


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Review from David S (Son of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first second of talking to the staff, I felt at ease. They made my mum's stay very easy on her. The staff became more like family. I cannot say enough about Ashridge Court. From the food to the whole running of the care home, it was all first class. From my mum and my family, we will always
be forever grateful.

Reply from Juliet Wills, Home Manager at Ashridge Court Care Centre

Thank you so much for your kind words which are very much appreciated by all the staff. We wish you all well.


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Review from Graham W (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashridge Court Care Centre is located in attractive grounds with stunning views across fields to the distant English Channel at Normans Bay. The home is purpose-built and as such the building is fit for purpose and has a modern ambience of efficiency and professionalism. The team at the home from the
leadership, administration, entertainment, nursing, carers, and housekeepers all appear to be motivated to provide a good positive environment of care for the residents. I have been a frequent weekly visitor to the home over the past few years and there is a core of established long-serving staff that set high standards for those new staff joining the home. (There is a regular turnover of staff in this industry and this home appears not to be exempt from this fact). In conclusion, I do believe that my father is in very cable hands, which gives me peace of mind and has allowed him to enjoy and extend his life (despite living with dementia) and remain a big part of his family.

Reply from Debbie Inkersole, Operations Manager at Ashridge Court Care Centre

Dear Graham, thank you for taking the time to write such a lovely review of our home. We have an amazing team who work hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Ashridge Court. We look forward to seeing you and your family again when you next visit.


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Review from M S (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing care given to my Mother is excellent. There are regular staff who know her and her requirements. Equally importantly, she knows them. They genuinely care for her well being and perform their tasks in a thoroughly professional manner.

Reply from Debbie Inkersole, Operations Manager at Ashridge Court Care Centre

Thank you for your kind comments which we will share with the team.


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Review from W H (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted in November 2021 and is on palliative care. I have found the staff and care provided first class and nothing is too much trouble for the patient or family. The home has adhered to covid restrictions where necessary and also residents and family cope with this. I highly recommend
this home.

Reply from Debbie Inkersole, Operations Manager at Ashridge Court Care Centre

Thank you for your kind words and we will ensure we share your comments with the staff.


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Review from Martin P (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very pleased to be at the Ashridge - we do not have any experience of other care homes but are very happy with the levels of care and attention that she is receiving. Whenever we ask questions about the treatment that is being given we get a direct answer which is reassuring.

Reply from Debbie Inkersole, Operations Manager at Ashridge Court Care Centre

Thank you very much for your kind words we will share these comments with the staff.


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Review from Anna B (Daughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Ashridge Court Care Centre. My mother has received excellent care from the care staff and nurses who are very warm and friendly. The nursing staff are approachable and always willing to answer any concerns. There is a lovely atmosphere as soon as you enter and there's always a
friendly greeting by the reception staff. The premises are spotlessly clean.
I'm glad I have chosen Ashridge Court to care for Mum.

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Review from G E (Niece of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was always cared for even during challenging times. The staff always tried to communicate even though she was profoundly deaf. Everyone was welcoming to the family and the room was always immaculately clean. She was allowed to make her room her own. The staff were always sympathetic to her needs.
10 years of great care. Thank you!

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Review from P C (Granddaughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Ashridge for nearly 17 years on and off visiting different relatives. My grannie, grandad and Great aunt have all stayed here. Their end of life care for all three people has been tailored to the individual needs of each relative. Every staff member has been welcoming and kind to
both extended family visiting and relatives that lived there. Thank you for all your hard work.

Reply from Gail Watkins, Home Manager at Ashridge Court Care Centre

Many thanks for your extremely kind words! We have enjoyed getting to know you and your family over the last 17 years while you have been visiting the home, and are also delighted that you feel that your grannie, grandad and great aunt were in good hands. It has been a pleasure and a privilege to care for all your relatives and we hope to see you and your family again in the future.


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Review from Ian B (Son of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Ashridge Court Care Centre for about a month. The staff was professional at all times. During her last week, it made me realise how hard they all work under difficult circumstances. The care they gave my mother in her last few days was amazing. When my mother could communicate with
me, she said the staff was kind to her. That made me feel very happy that she was being looked after so well.

Reply from Gail Watkins, Home Manager at Ashridge Court Care Centre

Dear Ian, thank you so much for your generous review. We are grateful for your kind words and are so pleased that your mother felt that she was in good hands. Knowing that means a lot to us all at the home. She is much missed. We would like to extend our condolences for your sad loss and wish you, your brother and the family all the best for the future.


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Review from Robert B (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I would like to say thanks to the staff at Ashridge Court for everything they did for our mum in the last few weeks of her life. So professional and kind to all the visiting family, we can't give enough praise, thank you.

Reply from Gail Watkins, Home Manager at Ashridge Court Care Centre

Dear Robert, thank you for your kind and generous words. It was a pleasure and privilege to look after your mum. She was a lovely lady and is very much missed at the home. Please accept our sincere condolences on her passing, and our best wishes to you, your brother and the rest of your family for the future.


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Review from Kim E (Daughter of Resident) published on 25 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was at Ashridge for fifteen months. She was never taken outside the door even into the garden the whole time she was there. I had to provide yoghurts as she was given mushy peas for an afternoon snack!
On arriving at Ashridge she stood on transfer but they immediately hoisted her which she
wasn’t fond of and often lashed out. I moved her to another home where she has sat in the garden on many occasions.

Reply from Vicky Croton, Canford Healthcare at Ashridge Court Care Centre

Dear Kim


Thank you for your comments. We are very surprised by some of the issues that you have raised. For example, we are very proud of our beautiful gardens here at Ashridge Court and do try to ensure that our residents spend as much time out of doors as possible when the weather is fine, where feasible and appropriate, of course. However, we will take on board everything you have said and do our best to improve our service for the future.


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Review from Ann W (Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in Ashridge court for 14 days. It was near to my home and I had heard good reviews. I used it for respite care as I was taking so long to recover from a colostomy that I needed somewhere between the hospital and home. Ashridge fulfilled this perfectly. I had good food which built up my strength
and after early teething problems, I was allowed as much independence as I could handle. The carers also helped me with the stairs so that I would manage at home. I am very grateful to all the staff at Ashridge.

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Review from Christine T (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the staff at Ashridge Court made me feel welcome and that Mum was in safe hands. The level of care over the time she was in the home was outstanding - she gradually declined in her health and ability but the staff ensured that she kept her dignity right until she passed away this month.
I would unreservedly recommend this care home for anyone looking in the Bexhill area.

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Review from Philip (Son of Resident) published on 1 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Ashridge in need of nursing care from hospital. She was afforded great courtesy, wonderful care from dedicated, very friendly, kind and efficient staff, both management and of course nurses, and health care assistants alike. Nothing was too much trouble and she had a very
smart room. She always asked me to try the food too, which was very good, food is like medicine to those in need. The staff were equally solicitous of my well being while I visited on a daily basis. My mother passed away, she was elderly and her condition frail. The staff treated her with great dignity and this was the same with every other resident. This is most important at a time in a human being's life when it is one of the last kindnesses that others can perform for them. I cannot speak too highly of Ashridge Court and I would recommend their services to anyone - they have a very good reputation among doctors and the nursing profession in the vicinity. A big heartfelt thank you.

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Review from Bridget M (Daughter of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Ashridge Court for almost three years and received the very best care. The staff are fantastic and she was treated like family. Would highly recommend Ashridge Court.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Ashridge Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Ashridge Court Care Centre is calculated as follows: ( (190 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 240 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashridge Court Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Juliet

Juliet Wills

Job Title: Home Manager

Joined: 2021

Juliet Wills joined Ashridge in August 2021. She is a trained nurse who also has a humanities degree and a clinical teaching qualification. Julie has worked as a registered manager within care and nursing homes as well as an inspector for her local council and CQC where she managed a team of inspectors.