Avalon Nursing and Dementia Home

3-5 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 45 Reviews
  • Avalon Nursing and Dementia Home, Eastbourne
Established in 1968, Avalon Nursing Home offers a warm and friendly environment with a great history of providing quality nursing care in the Hampden Park suburb of Eastbourne.

Avalon Nursing and Dementia Home is a nursing home for both those who do and do not have dementia.

Avalon has a very experienced staff team, many of whom have worked at the home for many years, thus ensuring that the high standards of nursing and dementia care are maintained.

Avalon specialises in providing dementia and non dementia care for residents, as well as post-operative care, palliative, end of life and respite care.

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Care Provided by Avalon Nursing and Dementia Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Elderly Care Homes Ltd
  • Person in charge
  • Lynn Shingfield (Registered Manager)
  • Admission Criteria
    • Pre-admission assessment prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Avalon Nursing and Dementia Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,500

  • The fees stated includes everything that is required apart from hairdressing, chiropody, toiletries and newspapers/magazines.
  • (these prices are only a guideline, please contact Avalon Nursing and Dementia Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently no visiting restrictions at this time. Avalon are a busy nursing home and may not answer the front door on the first ring, so please bear with them and be patient.


  • Parking

  • Avalon has its own car park on the premises.


Avalon Nursing and Dementia Home Reviews (45)

Total of 45, showing 1-20
9.6

Avalon Nursing and Dementia Home has a Review Score of 9.6 (9.600) out of 10, based on 8 reviews in the last 2 years. Over all time Avalon Nursing and Dementia Home has 45 reviews.

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Review from Sue B (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Avalon Nursing and Dementia Home for 2 years now. I am very happy with her care. The food is amazing, entertainment is good. Avalon runs smoothly due to the hard work and dedication of the matron.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for our review. This is appreciated and will be passed to the staff.


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Review from C K (Wife of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been in Avalon for seven weeks, but he has settled quite well, and I feel he is being looked after well. The rooms are clean, a good size, comfortable and nicely furnished. From what I have seen of the food, it looks very appetising with good size portions and lovely cabes.
The
staff are very friendly and helpful and deal with any problems you may have very quickly. I would be quite happy to recommend Avalon to anyone looking for a nursing home for a relative.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you for your kind review. It makes us happy that you are happy.


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Review from Jacquie W (Wife of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being admitted to Avalon Nursing home, my husband's health has markedly improved. His room is excellent, airy and light. He is always clean and tidy. The food is tasty and well-presented.
The staff deal with his very challenging behaviour with patience and kindness and it is always possible
to talk to the nurses or manager if I have any concerns or requests.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you for your kind review, it is appreciated and will be shown to the staff team. We are always here for a lending ear!


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Review from M M (Sister of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Avalon in April 2021 and passed in May 2023. She was a 64-year-old Downs Syndrome lady with dementia and also wheelchair-bound. She was treated with the utmost care, dignity and support in every way. The staff and management excelled, one got the real feeling that they loved my sister.
I have no hesitation in giving this glowing review of a top-class nursing home.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

We really appreciate your review and are very happy that you have taken the time to leave us such a positive review. She is very much missed.


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Review from R W (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved permanently into Avalon Nursing Home in August 2022. The team made the transition from hospital very smooth and the family felt very supported during this time.
My mum speaks very highly of all the staff and is very appreciative of all they do for her. I have found the staff at Avalon
very approachable, polite and caring.
Mum prefers to spend most of her time in her lovely bright room, which is always clean and tidy with the bed made. When in her room she receives a high level of attention and care with regular checks, cups of tea and cake. When she does go to the lounge, she speaks enthusiastically about the events laid on.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

We are also very appreciative for your review of our home and we are pleased that both you and your mum feel that the care and attention she recieves is of a good standard.


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Review from C W (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident of Avalon for 7 months now. On each visit, I have found her to be very well looked after. She is clean and well-groomed.
Although on a restrictive diet, she is still given a nutritious variety of food and is looking very healthy.
Every member of staff I have met
has been very friendly and it is clear that they have all made a point of getting to know her. Avalon is very well managed by the team.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

We are glad that you feel your mother in law is doing well under our care. We appreciate your review, thank you.


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Review from C S (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Care Home received my dad into their care at short notice and during the most serious and critical time of his life.
The home provided immediately the kind care he needed until the end.
So patient, thoughtful, kind and considerate, allowing him dignity during his last months of life. Thank
you to all the staff at Avalon, especially those who were with him 24 hours of the day.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your review. It is appreciated, he was a lovely man and it was a pleasure to care for him and to meet you all. I will pass this review to the staff.


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Review from Dawn K (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was given the warmest of welcomes on arrival at Avalon, given a lovely room with an en-suite. The manager and her team looked after her with dignity and compassion, with attentive care. Extremely informative and helpful to the extended family who visited daily during her stay. Frequent updates
as to her declining health and care that would be provided. I am extremely thankful to everyone at Avalon who made my mother’s last few weeks with us as pleasant as possible under the circumstances we found ourselves.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

We at Avalon would like to thank you for your kind words reagrding our staff and the attention paid to your mum. This will be forwarded to staff as its nice to be appreciated by others.


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Review from Philip G (Brother of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in Avalon for Palliative Care and the way she was looked after was excellent. The staff were very friendly and helpful and the room she was in was very comfortable and well-appointed. We were always made to feel welcome on our visits and the home appeared to be well-maintained and clean
which made you feel that she was safe and comfortable. I cannot fault the care she was given right up to her death, thank you.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your lovely review, it is very much appreciated and its always nice to hear positive things about our home.


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Review from J T (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and compassion shown towards my mother, who was resident there for 26 days before her death. Clean, comfortable room with ensuite bathroom, that afforded us private family times with Mum at each and every visit. The staff were very friendly and courteous at all times and treated Mum as
important throughout her time there.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

We appreciate your review and are happy that you felt we showed compassion and care towards your mother whilst she was here. Thank you for reviewing us.


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Review from Emma C (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care our mum received whilst at Avalon was amazing, from the moment she arrived to her passing peacefully away.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your review of our home. We appreciate your feedback.


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Review from Sarah A (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home, filled with welcoming, kind staff who are excellently led by a very knowledgeable manager. Our family were so thankful that the home accepted our mum for emergency respite and very grateful for the professional care she received before she sadly passed away. On our visits to the home,
nothing ever seemed too much for the friendly staff, they kept us well informed and gave us good advice when asked. It's comforting to know that our mum's last few weeks were spent in such a pleasant, comfortable and positive place.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your kind words and review about our home. It is very much appreciated.


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Review from Sarah T (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Avalon on a search for an emergency respite place for our dad whilst he was undergoing assessments and tests. We found the home to be very welcoming and clean. The room was homely and had a lovely view of the courtyard. The residents are well cared for and treated with the utmost respect. The
manager went above and beyond to make us feel welcome on visits and helped us try to get answers as to what was happening to our dad and working out where dad needed to be in a more permanent arrangement. The manager kept us updated regularly sometimes even out of hours which we really appreciated as we felt less worried. The food served was made to a very high standard. Dad always felt safe during his time in Avalon and staff treated him in a caring and friendly manner. Thank you again for your support during his time with you all.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your kind words in this review. We are happy that you have felt this way about your dad's stay.


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Review from Lynne D (Sister of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent 4 months at Avalon before returning home and whilst his condition did not require so much dementia care, his lack of mobility and coordination were very well catered for. I visited twice weekly and witnessed great care and respect for my brother and other residents.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much, we always appreciate feedback from relatives that are happy with what we do.


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Review from Helen C (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Avalon in March this year. Prior to becoming a resident at Avalon, my mum had been in hospital due to her deterioration in both her physical and mental health this was a distressing time for my mum and my dad, and I. What a difference in my mum since being a resident at Avalon she
is well cared for, she is always clean, well dressed, and her hair is looking nice. More importantly mum is very happy. Talking about the various activities she has been involved in including art sessions and film nights. My dad and I are very happy with everything we have seen and experienced regarding my mum's care. We love the updates from the matron and the Facebook page makes us feel we are part of Mum's experience. Telephone calls and emails are responded to promptly, and visiting is still being booked in which I understand risk assessment and safeguarding needs due to recovery post-Covid 19, but we are looking forward to being able to visit without the restrictions soon.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you for submitting a review for Avalon. We will always continue to ensure that our residents' health, safety, and wellbeing are first and foremost and we also hope to further ease restrictions soon.


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Review from Debbie D (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Avalon nursing home in September 2021 after a stay in hospital for respite care. We were so impressed with the care she received we asked would it be possible for her to stay there and we were very fortunate that a permanent place became available. The care that she has received
since then has been excellent. She has gained weight and is much happier in herself. I would highly recommend the home. Mum loves all the daily activities and it’s always nice to see the pictures on the Facebook page. The staff go above and beyond in their care, my daughter recently got married and the manager and the team were amazing, they got mum ready and the manager brought mum to the wedding on time which was greatly appreciated. It made a special day even more special - Thanks again. If You have any questions the matron and nursing staff are always happy to help you and look into things with immediate attention and give you feedback which is always appreciated.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your kind words, it really is appreciated and will be shared with the staff team.


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Review from Tina P (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted here in September 2021 requiring respite medical care. We had gone through quite a traumatic time and the Matron was absolutely incredible at putting us at ease and reassuring us that mum would receive the care and nursing she required at that time. We subsequently requested for
mum to stay here permanently as mum settled incredibly well and we felt her nursing needs were being not only met but exceeded. Time has now gone on and I have to say we have not been disappointed residents are treated exceptionally well and families are made to feel valued and the home goes above and beyond to ensure the residents have the care they require. Residents are real people in this home they are treated with kindness and respect and encouraged with tasks to keep their brains active where possible. On every occasion in the calendar the home works with the residents where possible to ensure they do not miss out on important events. Cannot recommend highly enough!

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your review of Avalon, the home does strive hard to ensure care is second to none.


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Review from C C (Niece of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Avalon for 2 years and during that time our family have been very impressed by the care she receives. It has been difficult to visit due to the pandemic but we have managed a number of doorstep visits that have been easy to arrange and my aunt has always looked well cared
for and well presented, she is always clean, well dressed, and well-manicured! My aunt has severe dementia and cannot communicate so she is unable to tell us how she feels or about her experience at Avalon but we are very happy with everything we have seen of her care. I am particularly impressed with the level of communication from the manager as we receive regular email updates regarding my aunt's health and welfare and immediate responses via email or phone when we have questions or need information. During the pandemic the communication and flow of information has been outstanding, we have been informed every step of the way. I am looking forward to being able to visit properly soon.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

We thank you very much for your kind and thorough review. We are always happy when both our residents and families are happy.


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Review from Richard M (Nephew of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been with the home since the beginning of December 2021. I feel he is well looked after and the staff are friendly and helpful. When we visit him they are very helpful and supportive. The home is very well maintained and clean which makes you feel he is safe and comfortable.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for reviewing the home, it is appreciated.


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Review from Steve L (Son of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is recovering from a stroke and was transferred to Avalon in November 2021 to continue his recovery. With very limited speech as a result of the stroke, communication was difficult. The Avalon team did a great job in settling dad in and the manager was quick to reassure us that dad had settled
in ok and has continued to keep us updated regularly. She is also quick to respond to emails (even out of hours) and has been readily available via phone. This communication has been very helpful and reassuring as we live some 2hrs away. Visiting has been during the covid restrictions so our direct experience of the home has been limited to the visiting room which has always been clean and tidy. The staff by my experience and of what I have seen going to and from the visitor room, are caring and supportive of the residents as well as helpful and friendly to visitors in challenging times. Dad's speech has improved and seems happy and settled. Would recommend Avalon to others.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your kind words regarding the home, staff and the care. We do appreciate all feedback that is given to us.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Avalon Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Avalon Nursing and Dementia Home is calculated as follows: ( (76 Excellents x 5) + (19 Goods x 4) ) ÷ 95 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Avalon Nursing and Dementia Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Avalon Nursing and Dementia Home

What types of Care is Avalon Nursing and Dementia Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avalon Nursing and Dementia Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Avalon Nursing and Dementia Home have?

There are 32 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Avalon Nursing and Dementia Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avalon Nursing and Dementia Home to the centre of Eastbourne?

1.9 mile(s) as the crow flies, distance by road may be significantly further.