Avalon Nursing and Dementia Home

3-5 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
Submit a Review
9.4 45 Reviews
  • Avalon Nursing and Dementia Home, Eastbourne
Established in 1968, Avalon Nursing Home offers a warm and friendly environment with a great history of providing quality nursing care in the Hampden Park suburb of Eastbourne.

Avalon Nursing and Dementia Home is a nursing home for both those who do and do not have dementia.

Avalon has a very experienced staff team, many of whom have worked at the home for many years, thus ensuring that the high standards of nursing and dementia care are maintained.

Avalon specialises in providing dementia and non dementia care for residents, as well as post-operative care, palliative, end of life and respite care.

Show Avalon Nursing and Dementia Home on the Map

Care Provided by Avalon Nursing and Dementia Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Elderly Care Homes Ltd
  • Person in charge
  • Lynn Shingfield (Registered Manager)
  • Admission Criteria
    • Pre-admission assessment prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Avalon Nursing and Dementia Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,500

  • The fees stated includes everything that is required apart from hairdressing, chiropody, toiletries and newspapers/magazines.
  • (these prices are only a guideline, please contact Avalon Nursing and Dementia Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently no visiting restrictions at this time. Avalon are a busy nursing home and may not answer the front door on the first ring, so please bear with them and be patient.


  • Parking

  • Avalon has its own car park on the premises.


Avalon Nursing and Dementia Home Reviews (45)

Total of 45, showing 21-40
9.4

Avalon Nursing and Dementia Home has a Review Score of 9.4 (9.392) out of 10, based on 7 reviews in the last 2 years. Over all time Avalon Nursing and Dementia Home has 45 reviews.

Overall Experience

  • 37
  • 8
  • 0
  • 0
  • 0

Date Published

45
1
1
7
38

Review from Janet L (Wife of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband seems to be very happy here. The manager and staff are efficient and friendly. He has put on weight so must be eating well. It will be good when Covid has gone so visiting restrictions can be lifted. I would recommend Avalon to others.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you kindly for your review of the home. It is much appreciated, we also cannot wait for restrictions to be lifted properly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Friend of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My service user is happy and content in Avalon. Staff are always happy to help with any questions etc. Emails are promptly answered, it's very easy to contact management. My service user has improved immensely since arriving at Avalon I believe his continued improvement is down to the staff and the
high level of support and care that he receives.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

That's very kind of you to leave a review for the home and the staff. We appreciate all feedback we receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn H (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in Avalon for over two years. The staff always have her best interests at heart and give her compassion and respect. She is treated as an individual, not just as one of a crowd, and her specific needs are met. She is encouraged to participate in the range of activities on
offer which she enjoys. The home is extremely well managed, and the management know her well and are always ready to give time to talk to me about her and to answer questions. During the pandemic, the precautions taken to keep residents safe have been exemplary. She is happy and I am happy with the care she receives from a committed, professional staff.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you for your kind words about the home. It really is appreciated especially in these trying times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelley T (Daughter of Resident) published on 4 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad continues to receive excellent care at Avalon and he always tells me that he is happy living there and the care that he receives. Because of the restrictions due to Covid visiting has not always been easy, but the Nursing Home staff have done their absolute utmost to be able to continue with
organising visits when it has been safe to do so. In between these lockdown times, Dad and I have chatted on the phone, which has been vital to remain in contact. I wish to thank all the staff for all their care and efforts to enable this contact to remain with our relatives during this difficult time. I have also seen from pictures that the staff send me and put up on their Facebook page that Dad thoroughly enjoys his activities! I would have no hesitation in recommending this Nursing Home for its quality of care.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

We thank you for our review and this will be shared with the rest of the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie H (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Avalon for a few months now and we have had nothing but unwavering support from the Manager and her team. Staff, there are always helpful if we ask anything and Dad is clearly fond of some of them. It was very hard at first for him to adjust but he seems much happier now. It was
recently his birthday and they made a beautiful cake for him, he absolutely loved it. I can't give a rating for rooms as, due to covid restrictions, I have not been able to see his room.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for your review, all feedback is appreciated and this will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janette S (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in Avalon nursing home in September 2021. The care that she has received since then has been excellent. She has gained weight and is much happier in herself. I feel extremely lucky that this nursing home became available when it was needed the most. I would highly recommend it. If
you have any questions the matron and nursing staff are always happy to help you and look into things with immediate attention.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

It is always good to get positive feedback and it makes our job easier when the residents and the family are happy with what we do, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cleo B (Granddaughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has lived at Avalon for 2 years. She is very well cared for by the lovely, friendly staff. Nan always looks well presented and has put on weight due to the good food that she tells us is lovely. This year has been difficult for all of us but Avalon has been fantastic in arranging doorstep visits,
skype calls and regular updates and photos from the manager. The home has remained Covid free due to the very high standards within the home. My nan is very happy living at Avalon and us as a family are very happy with all the care and support she receives.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much, good feedback is always appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John (Son of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live a long way from Eastbourne and have care responsibilities that make visiting my mother impossible, particularly during the Covid pandemic but staff are very accommodating when I contact my mother. The level of care seems exceptional. I am particularly impressed with the way the home has managed
Covid restrictions and with the clear communications, I have had in this regard.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you, we are happy to know that despite families living so far away that we can be relied upon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth R (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Avalon for several years now and throughout her residence, I have been delighted with the level of care she receives and the kindness that the staff have shown. During these very difficult days of Covid, I have been kept informed of the possibilities for safe communication
with my mother and have taken advantage of Skype to keep in contact. This has been regular and reassuring. I can’t thank the staff enough for keeping Mum safe and well.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much, this is very kind of you. We have been striving to keep everyone safe and free from harm. Skype works brilliantly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ollie F (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is excellent and more than deserved. You have all proved during this pandemic how fantastic you are and unquestionably how much you value your staff and residents. So many others should take your lead and follow your excellence in all that you do. From my whole family to you all, thank you for
looking after my dad with care, compassion and fun. You are a credit to all carers the nation over.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much indeed for this review. Staff are always happy to see positive reviews.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor S (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit, the staff were friendly and informative. Home clean and tidy with good rooms and facilities. On-going into lockdown the information provided was detailed and encouraging with strict control measures in place. These have been maintained due to the dedication of the staff. Our relative
is cared for in a safe, comfortable and caring environment 24/7, which is a vast improvement of her previous care at-home process.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for this review of our home and our staff. All feedback is encouraging to hear.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy M (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my father is receiving at Avalon, I know in this difficult time, the manager's focus has been on the residents and also their staff, but they have managed to find time to keep us all updated on our loved ones, with photos and messages as I know it is hard for my father not to
see and talk to us as much as he did and the chance for him to 'escape' for an hour. Lol. I have noticed that my father has now been engaging more with all the activities that Avalon do. I feel that my father is in safe hands and I do not need to worry about him.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you for this review, it means a lot to us at Avalon that you feel this way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip M (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Avalon since February 2019 and I visit 4-5 times a week. I have got to know everybody that works there and they are amazing, they work on the basis of 'they work in the residents' home'. The care is 1st class nothing is too much trouble, they are attentive and most times they can
predict what the resident needs before they are asked. This is only possible because the staff have a very strong bond with the people they care for. I am sorry pleased that my mother has the best care in Eastbourne. To all the staff thank you so much you are great.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

This is a wonderful review and I am so pleased that you feel this way. Thank you very much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katie C (Niece of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff has always been helpful, kind, and compassionate towards my Uncle. They have also been very helpful, considerate, and professional whenever I have spoken to them myself on the phone. The food sounds like it is really top quality and my Uncle is looking so much better since he has been at this
home. Thank you to all the staff and their dedication.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for this review, this is so nice to hear. I will feed this back to our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane W (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mum is receiving at Avalon but, in particular, the care and support that not only the residents are receiving, but also the families of those residents during the lockdown period.

Reply from Gaj Ragunathan, Owner at Avalon Nursing and Dementia Home

Thank you for your kind words; I will let the team know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivien C (Sister of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very pleasant, well decorated, clean, bright and airy
I am always made to feel welcome from the moment I step inside the door.
I can approach any member of staff for a chat about my sister and never made to feel I am being a trouble.
Individual attention to inpatients is excellent
and the place is always a hive of activity in a calm and gentle way.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much Vivien for your kind words, we do appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie S (Sister of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Nursing Home has continued to keep our loved ones safe during this difficult pandemic with strict precautions in place. We are kept up to date with a regular newsletter and encouraged to contact the friendly staff should we need reassurance or to talk. They have a website showing photos of activities
still continuing to take place within the home which is great to see. Also individual photos are sent with messages so we can feel some comfort in knowing they are well.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you for your detailed feedback, we appreciate your thoughts at this time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doug B (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon has looked after my mother for some time now. I have always found all of the staff very helpful, friendly and nothing is too much trouble. During this current lockdown, I have always been kept up to date with what is happening.
Cannot fault anything at the home.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you very much for the feedback given about Avalon; we do appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David F (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum is cared for by the excellent team at Avalon, Eastbourne. I'm unlikely to recommend Avalon to friends or family because Mum is our last elderly family member who will need care for many years plus I don't live in Eastbourne or the area. My sister do so they might.
The team at Avalon have taken
good care of our Mum, she actually looks in better health now, after about 6 months in their care, than she did prior to moving into the care home.

Reply from Lynn Shingfield, Registered Manager at Avalon Nursing and Dementia Home

Thank you for your review of Avalon, we appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven G (Son of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father seems happy in this home and I believe he receives a good level of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.392)

Overview of Review Score

The Review Score of 9.4 (9.392) out of 10 for Avalon Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Avalon Nursing and Dementia Home is calculated as follows: ( (64 Excellents x 5) + (19 Goods x 4) ) ÷ 83 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.621 Points relating to the number of positive Reviews for Avalon Nursing and Dementia Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet