Avalon Nursing and Dementia Home

3-5 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.4 45 Reviews
  • Avalon Nursing and Dementia Home, Eastbourne
Established in 1968, Avalon Nursing Home offers a warm and friendly environment with a great history of providing quality nursing care in the Hampden Park suburb of Eastbourne.

Avalon Nursing and Dementia Home is a nursing home for both those who do and do not have dementia.

Avalon has a very experienced staff team, many of whom have worked at the home for many years, thus ensuring that the high standards of nursing and dementia care are maintained.

Avalon specialises in providing dementia and non dementia care for residents, as well as post-operative care, palliative, end of life and respite care.

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Care Provided by Avalon Nursing and Dementia Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Elderly Care Homes Ltd
  • Person in charge
  • Lynn Shingfield (Registered Manager)
  • Admission Criteria
    • Pre-admission assessment prior to admission.
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Avalon Nursing and Dementia Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,500
    • Self-Funded Nursing Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,500

  • The fees stated includes everything that is required apart from hairdressing, chiropody, toiletries and newspapers/magazines.
  • (these prices are only a guideline, please contact Avalon Nursing and Dementia Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Currently no visiting restrictions at this time. Avalon are a busy nursing home and may not answer the front door on the first ring, so please bear with them and be patient.


  • Parking

  • Avalon has its own car park on the premises.


Avalon Nursing and Dementia Home Reviews (45)

Total of 45, showing 41-45
9.4

Avalon Nursing and Dementia Home has a Review Score of 9.4 (9.392) out of 10, based on 7 reviews in the last 2 years. Over all time Avalon Nursing and Dementia Home has 45 reviews.

Overall Experience

  • 37
  • 8
  • 0
  • 0
  • 0

Date Published

45
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1
7
38

Review from Megan G (Granddaughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is happy in this home and is looked after very well.

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Review from N K (Son-in-law of Resident) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be very hard to fault the care, interest, affection, concern or respect shown to my mother in law by the team at Avalon. I would recommend to anyone with elderly relatives requiring round the clock care in a warm 'family' atmosphere.

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Review from Tina F (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was urgently taken to this home, having been a resident of 2 care homes - and in one of which she suffered abuse, it was decided that she needed nursing care at 100 years of age. Her morale was very low, she was frail and her appetite was non-existent, so her weight loss continued. She also
had a very painful leg ulcer. I live abroad and it was so distressing to have to organise her welfare from another country. Avalon has, quite simply, saved her. She is happy, she is thriving, they healed her ulcer and could not make any more effort than they do to make her days happy. The matron and her team work wonders and strive daily to improve the quality of the care.

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Review from Andrea F (Daughter of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has come into Avalon due to a hospital acquired pressure sore and needs four turns per night. The staff have been amazing in the care for her and the sore is healing. Mother is not very good with her eating/drinking and the staff go out of their way to encourage her with this, even to try
to find something she will eat.
They are always very kind and courteous and have a smile for everyone.
If I have any concerns they always have time to listen and help in any way they can.
Overall a lovely home, very well run, with staff who are kind and compassionate.

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Review from Graham T (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems well run, clean and friendly. However, a number of the staff are from abroad and my mother has difficulty understanding what they say.

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Current Review Score: 9.4 (9.392)

Overview of Review Score

The Review Score of 9.4 (9.392) out of 10 for Avalon Nursing and Dementia Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Avalon Nursing and Dementia Home is calculated as follows: ( (64 Excellents x 5) + (19 Goods x 4) ) ÷ 83 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.621 Points relating to the number of positive Reviews for Avalon Nursing and Dementia Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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