Bryher Court Nursing Home is an Edwardian house set in a lovely residential area of St Leonards, Hastings in East Sussex. The home home retains many original features and character, and offers nursing care in a unique, homely and friendly environment.
Accommodation is available on four nursing floors, serviced by two passenger lifts, which can accommodate a wheelchair. All rooms are decorated to create a homely environment with a private telephone, remote controlled television (on which radio channels can be obtained), wireless internet and nurse call system.
Residents can enjoy the companionship of others if so wished in the comfortable Edwardian lounge and large airy conservatory which is also available for communal dining and other activities. The conservatory leads out to pleasant landscaped and wheelchair friendly garden.
The home takes pride in delivering the highest standard of nursing care in a pleasant environment covering many conditions and needs.
Registered Nurses are on site at all times and are able to help with many aspects of care for the elderly including dementia care.
Bryher Court has a good reputation and is respected in the community by professionals. Visitors are always welcome.
Bryher Court Nursing Home has a Review Score of 9.7 (9.667) out of 10, based on 16 reviews in the last 2 years. Over all time Bryher Court Nursing Home has 30 reviews.
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Reviewer Connection to Bryher Court Nursing Home
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23
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Date Published
30
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16
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Review from D H (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Although Mum was only with them for six weeks (end-of-life care), the staff were wonderful. Allowing us to make her room like home, always available to speak to members of the family and made us very welcome. I felt they did a fabulous job to make Mum's last weeks as comfortable and pleasant as possible.
Reply from Paul Barron, Director at Bryher Court Nursing Home
It is very good of you to take the trouble to review our Home at this difficult time. It is a nice "thank you" to our staff. We do have very kind and considerate people working at Bryher Court. I will ask our Administrator to ensure that the team all get to see your review.
Our best wishes to you and the family.
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Review from Earl C (Resident) published on 20 June 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
The Bryher Court Nursing Home is very well thought of by the local hospital and the staff do a fantastic job, from the cleaners to everybody who is involved in the management of the nursing home. I would not hesitate in giving my support to a fantastic home with a fantastic staff who makes every effort
to make a patient's stay, a happy one.
Reply from Paul Barron, Director at Bryher Court Nursing Home
We are pleased that this gentleman has enjoyed his time with us as a temporary resident. He came to us from hospital following an accident and had never needed assistance from a care home before. He has been pleasantly surprised and enjoyed the activities, the food, our large lounge, which is all very gratifying for us.
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Review from J S (Sister of Resident) published on 3 March 2022
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I found all the staff in the home professional and caring. A good friendly atmosphere. Questions about medication were answered. I would recommend the home to others with relatives for end of life care.
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Review from D H (Son of Resident) published on 24 January 2022
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Lovely caring nursing home. Nothing too much trouble. During my father's stay here he received the very best care and enjoyed his stay at this home.
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Review from Debbie (Friend of Resident) published on 18 October 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I visited my friends mum regularly at Bryher Court Nursing Home during September and October. I found all the staff, whether they were answering the telephone or helping run the home, to be very professional, courteous, friendly and informative.
I have seen a fair few Nursing Homes and I found Bryher
Court to be a very well run home with a friendly atmosphere. I would highly recommend using them.
Reply from Paul Barron, Director at Bryher Court Nursing Home
Thank you for taking the time to review our Nursing Home. We greatly appreciate your thoughts - particularly as you have visited other Nursing Homes. I will make sure the Manager and Staff know you find us to be "professional, courteous and friendly". It is a homely, friendly atmosphere at Bryher Court.
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Review from W H (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
This care home has provided my mother with the care and kindness I would expect, therefore I have great peace of mind she is being totally looked after. Thank you Bryher Court.
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Review from J F (Wife of Resident) published on 20 July 2020
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Overall ExperienceOverall Experience4.0 out of 5
My husband was placed in this home by the NHS due to the virus situation. Even though I am unable to enter, the staff have been very helpful during these difficult times. I ring to get news on my husband and recently have actually spoken to him through the window. As I have not entered, I cannot comment
on other matters.
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Review from T P (Son of Resident) published on 20 July 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My mother has been at Bryher Court for over two years. Generally, I am happy with Mum's care. However, two things worry me about the home. Firstly, whenever I visit at weekends it takes a long time for a member of staff to answer the door. I have waited for five minutes which is unacceptable. Secondly,
when visiting I do notice the call alarm seems to ring a lot. Is there a staff shortage? On a positive note, Mum is happy in her room. She likes to see people coming and going through her window (not literally!).
Reply from Paul Barron, Director at Bryher Court Nursing Home
Thank you for giving our Care 5 stars and the Staff 5 stars - they deserve the praise - particularly whilst having to wear masks in the hot weather during the crises.
Family and frequent visitors may enter quickly via the security keypad at the front door - no waiting!
The nurse call can ring continuously but it doesn't mean it isn't being answered! As a call is answered there could already be a second person ringing and maybe a third resident presses their buzzer before the second call is answered. We have an above average number of staff on duty which our Manager will happily explain to you.
We have a very good activities coordinator who is a lot of fun and who is a good friend to the residents. I think if you saw her doing her ice cream trolley rounds (complete with ice cream van music) or saw her at the recent teddy bears pick-nick in July, you would give her five stars as well!
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Review from D T (Daughter of Resident) published on 30 June 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My mother spent three weeks in post-hospital respite care. She was treated very well. Really liked the staff and care she received. The staff went beyond their roles to assure her wellbeing. Thank you. No activities due to COVID.
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Review from Moira P (Daughter of Resident) published on 7 August 2015
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been at Bryher Court since May. When she arrived at the home she had been given a very short prognosis by hospital consultant, and was very frail and poorly. The change in 6 weeks is almost miraculous! The nursing staff have worked wonders with an infected surgical wound, and the food
and general care she has received have very nearly restored our old mum to us! Without exception the staff are kind, caring, oh so patient, and chat to and listen to mum. Thank you Bryher Court.
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Current Review Score: 9.7 (9.667)
Overview of Review Score
The Review Score of 9.7 (9.667) out of 10 for Bryher Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Bryher Court Nursing Home is calculated as follows:
(
(127 Excellents x 5)
+
(46 Goods x 4)
+
(7 Satisfactorys x 3)
)
÷ 180 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bryher Court Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 45 registered maximum number of service users is 9, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 4 Apr 2023
Overall Requires improvement
Caring
Good
Effective
Requires improvement
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
