Carlisle Lodge

103 Carlisle Road, Eastbourne BN20 7TD
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8.9 26 Reviews
  • Carlisle Lodge, Eastbourne
Carlisle Lodge Nursing Home is in the seaside resort of Eastbourne. The home provides person-centred care for up to 19 residents, in a comfortable, safe environment.

Carlisle Lodge is an attractive, homely Victorian house set in private gardens. The home retains many period features, while being adapted to provide fit for purpose premises and equipment.

Carlisle Lodge is a family run home and is owned by the Matron, who has been in post since 1990. Long-serving staff provide excellent continuity of care and staffing levels are above average.

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Care Provided by Carlisle Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Carlisle Lodge Ltd
  • Person in charge
  • Diane Lawson (Proprietor)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 4

Funding & Fees Guide for Carlisle Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,420 – £1,450
    • Self-Funded Nursing Care £1,655 – £1,685
    • RESPITE Self-Funded Nursing Care £1,655 – £1,685
    • RESPITE Self-Funded Nursing Dementia Care £1,655 – £1,685

  • Free Nursing Care payment will be deducted from the advertised fee for residents requiring nursing care.
    Newspapers, chiropody ,hairdressing and toiletries are not included in the weekly fee.
  • (these prices are only a guideline, please contact Carlisle Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricitons on visiting.


  • Parking

  • Small car park to the front of the building.


Carlisle Lodge Reviews (26)

Total of 26, showing 1-20
8.9

Carlisle Lodge has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Carlisle Lodge has 26 reviews.

Overall Experience

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Date Published

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23

Review from Carol P (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2020 and from day one, I was confident that she was in the right place. The staff are so good at getting to know the residents personally, their likes, dislikes and preferences, the result being that the residents receive the best possible care. The staff,
without exception, are so kind and genuinely caring, both to the residents and their families, and nothing is too much trouble. I have never had cause to express any concerns or reminders and when I go home after visiting I can do so in the confidence that my mother is in capable and caring hands.

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Review from Alison P (Niece of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my aunt received over her three months at Carlisle Lodge Care Home was second to none.
The exceptional level of care, compassion and dignity given by all of the members of staff to my aunt and our family was beyond compare, we will be forever grateful for the way that they looked after
her, especially in her final days.
From the moment we first made contact with them, we knew that this was the place for her, it was home from home and they treated my aunt like one of the family, even attending her funeral. They guided us through some pretty hard times, always putting my aunt and us first. I would 100% recommend this fantastic home and would like to thank them for everything they did.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you for your lovely review. It was our pleasure to be a part of all your lives.


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Review from Stephanie S (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I looked around a number of care homes before deciding on this one.
Carlisle Lodge Care Home feels like a home rather than a business. It is a Victorian house with home furnishings that residents relate to. It is clean and always smells fresh.
The staff are amazing and nothing is ever
too much trouble. When I phone them they always introduce themselves, know who I am and call me by my name. They keep me well informed of anything they think I would like to know relating to my dad. The management are obviously kind and considerate to their staff as they all work together as a team and relate well to each other. There isn’t any sense of hierarchy.
My dad went into Carlisle Lodge in January of this year and feels very loved and cared for. We, as a family, totally trust them to look after him as we would want him to be looked after and nothing is ever too much trouble for them. He is quite a tease and they enjoy having a laugh with him. Visitors are always welcome.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you for your lovely review. We enjoy looking after your cheeky dad - the man with a twinkle in his eye!


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Review from Lucy H (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad’s been at Carlisle Lodge Care Home for nearly a year now and my family can’t recommend this nursing home enough. We looked at other places before choosing Carlisle Lodge but what moved us was when we asked ‘what are the visiting hours?’ Other places, some very fancy, had visiting hours between 2-4.30pm.
This felt very institutional and was when he napped. We wanted to bring him a paper in the morning, a gin in the afternoon or sit with him while he had lunch. Visit at times which worked for him and our family. ‘You can visit him any time’ they told us at Carlisle Lodge. ‘This is his home’. This has proved true. Having Dad at Carlisle Lodge has been the next best thing to having him at home. The staff care. Many have been there for years. They’ve fattened him up with delicious food tailored to him, joked with him, spoilt him on his birthday and got to know all of us as a family and cared for and welcomed us too. We're lucky to have found Carlisle Lodge and want to thank the staff.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you so much for your lovely review. We are so glad you are happy with Dad's care and it really is our pleasure to look after you all.


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Review from Michael B (Husband of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for a time after her discharge from a hospice. We decided to use this home because of the lovely room and the beautiful view into the gardens. It was very 'home-from-home' and very comfortable. It soon became apparent that there was a lot more to this home than the room and that
was the fantastic team. The whole team of staff seemed to make us feel extremely welcome without us actually noticing it happen. We were encouraged to treat it like our own home. The food was always excellent. There were no visiting restrictions on us which meant that someone from the family was able to be there at all times which we found very comforting. My wife and I were very appreciative of the keen and appropriate sense of humour that individual staff displayed - something that helped to ease such a stressful scenario - alongside the professional approach. I cannot thank all the staff enough for their compassion, empathy and effectiveness in my wife's final weeks.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you so much for your kind words. It was an honour and privilege to meet you both and the wider family. I am glad we were able to be there for you over this difficult time.


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Review from Gail R (Daughter of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carlisle Lodge Care Home is the next best thing to living at home! The staff are so welcoming and we have seen a great improvement in my dad. He really is so well cared for and we are always kept fully updated. It is just wonderful!

Reply from Simone MIlls, Manager at Carlisle Lodge

Thank you for your review. The team work extremely hard to achieve what you have just written and it is great to see that achievement acknowledged.


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Review from L K (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Carlisle Lodge Care Home since November 2017. Staff have shown an understanding of her needs throughout her stay and have developed skills to adapt to her declining condition and manage the increasing challenges that she possesses. The atmosphere is always calm, friendly
and welcoming. The home is efficiently managed by the matron, deputy matron and nursing staff and supported by caring healthcare assistants.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you for your review. Your comments are well received in these unprecedented times. We will continue to look after your mother in the best way we know how.


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Review from G P (Son of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good care home. Always clean and tidy. Friendly, helpful staff who always seem to know everything that is going on with residents. Management always willing to talk. Excellent handling of health security during the pandemic.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you for your review. Your comments are greatly appreciated and I am sure the staff will all be pleased to see your praise of their hard work and diligence throughout these difficult times.


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Review from E I (Granddaughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming and always a nice atmosphere on arrival.
Staff always on hand when you are to need them. Updates are given, whether that be in person, via email or the telephone.
A place that you would want your loved ones to be.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you for your review. The staff work hard to ensure your nan is comfortable with the best quality of life.


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Review from Caron D (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for my mum to be better looked after, cared for and nursed. The staff are always on hand and at the end of the phone if you need them.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you for your kind review Caron. It is a pleasure to look after your mum.


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Review from Valerie L (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is bedridden, has had exceptional care at this wonderful home. She is always very clean, warm and content. All the staff are very caring, attentive and have time for the residents and their families. A special place to be part of.

Reply from Diane Lawson, Manager at Carlisle Lodge

Many thanks for this lovely review Val. It is a pleasure to be able to support your Mum and we are delighted that you are pleased with her care.


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Review from Maureen F (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.
Staff are very friendly and helpful.

Reply from Diane Lawson, Manager at Carlisle Lodge

So good to know you are happy here. We are glad you have chosen to make Carlisle Lodge your home.


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Review from Neil F (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had past experiences of Carlisle Lodge which have made me extremely happy to have my mother here. Many of the staff have been here a considerable time which is a testament to the quality of both the home itself and its leadership. In my opinion, it provides a very high quality of care in a family-like
setting. Has handled Covid-19 fantastically well and is managing relaxation arrangement effectively. I am sure that activities will continue to go from strength to strength and soon begin to match the quality of existing care.

Reply from Diane Lawson, Manager at Carlisle Lodge

Thank you for your favourable review. It is good to hear you are happy for us to look after your mum. The staff have worked extremely hard throughout the pandemic and will continue to do so going forward.


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Review from David S (Son of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad was in Carlise Lodge for the last 15 months of his life. We cannot thank the staff of Carlisle Lodge enough for all they did for Dad. He was in the best place and looked after by experienced and caring nursing staff.
We will be eternally grateful knowing that in Dads last months he was extremely
well looked after with both compassion and respect.
My brother and I could not fault the home, because that is what it was for Dad, "a home".

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Review from R R (Daughter of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received over the past few months at Carlisle Lodge has been second to none. The professionalism coupled with an exceptional level of care and compassion - to say nothing of the attention to detail - is beyond compare and we continue to owe a massive debt of gratitude to the matron
and her excellent staff. To put it more simply, we could not have chosen anywhere better for Mum.

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Review from K J (Son of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was dubious about moving to a nursing home but having now been there for 7 months her fears have been banished. The standards of every facet of care and assistance have been exemplary, I don't think I can find one negative aspect. I joined my mother for a meal on Christmas Day and it was excellent.
Many of the staff have worked there for a very long time which is a good sign. No one wants to go to a nursing home but if I do I hope it's as good as Carlisle Lodge!

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Review from Clare A (Daughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been delighted by the care my mother has received. From the first time Matron came to my mother's flat to assess her needs, we knew she would be well cared for. When my mother entered the home she was welcomed with open arms. Nothing was too much trouble. All the staff were kind,
caring and jolly. My mother went in as a very poorly, extremely frail and slightly frightened elderly lady, and has come home very much better, having put on weight and in high spirits. We could not have asked for more.

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Review from William K (Son of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficiently run care home. Outstanding standards of organisation and cleanliness. Immaculate state of decoration and cleanliness. Staff approachable, caring and helpful. Complete confidence of having relative living there.

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Review from Lesley F (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are consistently helpful and cheerful. They are kind and caring with my mum. The atmosphere is happy but calm.

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Review from A H (Niece of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Carlisle Lodge for four years and has received excellent care during his time at the home. Carlisle Lodge provides a homely, caring environment. Staff are friendly and caring. Every effort has been made to accommodate my uncle's changing needs in order that he can maintain
the best quality of life possible. I am kept informed of any changes in his health care at all times and we can visit any time we wish. All meals are well presented. There is a garden where residents and visitors can sit if they wish to.

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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Carlisle Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Carlisle Lodge is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4 Points relating to the number of positive Reviews for Carlisle Lodge is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 3 Positive Reviews ÷ 4 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Carlisle Lodge

What types of Care is Carlisle Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carlisle Lodge provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Carlisle Lodge have?

There are 20 Single Rooms.

What are the Facilities & Services at Carlisle Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carlisle Lodge to the centre of Eastbourne?

1.5 mile(s) as the crow flies, distance by road may be significantly further.