The Chaseley Trust

South Cliff, Eastbourne BN20 7JH
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9.8 41 Reviews
  • The Chaseley Trust, Eastbourne
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Care Provided by The Chaseley Trust

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cerebral Palsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Chaseley Trust
  • Person in charge
  • Andy Burt (Manager)
  • Admission Criteria
    • Admission to the home is through a comprehensive pre-assessment to determine care needs, fees and availability
    • Ages from 19 to 80
  • Room Information
    • Single Rooms (55)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for The Chaseley Trust

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting times are flexible, but please liaise with reception about this if unsure


  • Parking

  • Some on site free visitor parking, up to 4 hours on the seafront roads and side streets offer no restriction to parking times


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The Chaseley Trust Reviews (41)

Total of 41, showing 1-20
9.8

The Chaseley Trust has a Review Score of 9.8 (9.809) out of 10, based on 12 reviews in the last 2 years. Over all time The Chaseley Trust has 41 reviews.

Overall Experience

  • 33
  • 8
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Date Published

41
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Review from Jill B (Sister of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chaseley is an excellent care home for people with severe and challenging physical disabilities. We have found a haven of safety, kindness. expertise and true understanding in Chaseley which provides so well for my brother's needs both on a physical and emotional level. Chaseley is like a family, and
also very much inclusive of relatives and friends of residents. Nothing is too much trouble for the staff who work tirelessly to provide the best possible care. It is a lovely environment for all. The activities on offer and the support team are brilliant.

Reply from Patricia Dark, Fundraising & Marketing Manager at The Chaseley Trust

Thank you for your heartfelt words. It means so much to hear that your brother feels safe, supported, and understood at Chaseley. We're especially glad that you feel included as part of the Chaseley family. Our staff work hard to provide the best care possible, and knowing it makes a difference is truly rewarding. We appreciate your kind feedback!


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Review from Colin S (Father of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Daughter has resided in The Chaseley Trust for almost 15 years. During this time she has experienced many changes, with Management and staff of All levels. What hasn't changed is the excellent quality of care that she has received. OK. I must admit, we've experienced a number of issues during this
time, but these have always been addressed when they have appeared, or as our daughter or us parents, have brought to the attention of management. Staff are recruited from many nationalities, like most healthcare establishments, but their attention and care is always good, which reflects upon how the place operates. There are many organised activities which residents can join in, if able, helped, or just to observe. Often entertainment is arranged, with visiting artists. Much credit going to the Entertainment staff. The building itself is in a position on the seafront with wonderful views which can be seen from the gardens or a sun lounge. Maintained by a great maintenance team !

Reply from Patricia Dark, Fundraising & Marketing Manager at The Chaseley Trust

Thank you for sharing your experience and for your kind words about the care your daughter has received over the years. We truly appreciate your recognition of our dedicated staff, activities team, and maintenance crew. It's wonderful to hear that she enjoys the entertainment and the beautiful seafront setting. Your feedback means a lot, and we're always here to support your family.


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Review from Peter O (Father of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chaseley is a wonderful caring Residence for our daughter enabling her to maintain her independence, within the limits of her disability. There is Specialist 24 Hour medical care. An excellent gym also open to non-residents bringing contact with the wider community. There is a full schedule of daily
activities including craft making, yoga, singing, art room, lectures, dance, a monthly disco, visiting singers and musicians and contact with animals and pets. Services through contact with the nearby Parish. A restaurant standard communal dining room. All carried out by a team of dedicated carers.

Reply from Patricia Dark, Fundraising & Marketing Manager at The Chaseley Trust

Thank you for your heartfelt review. We're delighted to hear that your daughter is receiving the care and support she deserves at Chaseley. Our dedicated team strives to create a nurturing environment where every resident feels valued and empowered. Your positive feedback reinforces our commitment to this mission.


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Review from J F (Mother of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing person-centred care. Fantastic physio department keeping residents mobile or rehabilitation and encouraging further independence. Intuitive and inclusive activities centring around residents' needs and support. Caring staff who really take pride in their work and getting to know the residents
independently.

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Review from Fiona S (Sister of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chaseley organises very varied and diverse activities for residents to enjoy. The staff are very caring and attentive to my brother and warm and friendly. He is always clean and well-presented, not being able to fulfil his own care needs independently. The staff have kindness and patience in abundance,
thank you.

Reply from Patricia Dark, Fundraising & Marketing Manager at The Chaseley Trust

Thank you for the kind words! We are honoured to have your brother at Chaseley.


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Review from Jill W (Friend of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love Chaseley and especially like the location, activities and dedication of staff to their clients.
I have visited several times and been made to feel very welcome.
Especially like the outside activities for the mobile clients!

Reply from Patricia Dark, Fundraising & Marketing Manager at The Chaseley Trust

Thank you for your kind feedback. We are excited that the warm, and hopefully sunny, weather is finally on its way so we can plan many more outdoor activities. Just looking out to the sea from our gardens is healing for residents as well as staff. We are extremely grateful for your ongoing support.


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Review from A B (Brother of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home with amazing views and staff who go the extra mile to ensure everything possible is done to make life good for residents. A big shout out to the well-being team who provide so many activities and entertainment. There is so much to join in with, and loads of varied, well thought-out
activities. The gym is brilliant - again a dedicated team - and holistic/massage is also excellent.
All in all a first-class care home with great values.

Reply from Patricia Dark, Fundraising & Marketing Manager at The Chaseley Trust

Thank you for your kind words. We also think our activities team is fabulous, they keep staff and the residents smiling. The gym staff are also top-notch. Did you know the gym is open to anyone in the community who needs our speciality services? Thank you for supporting the work our various teams do, and for being a part of the Chaseley family.


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Review from D T (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in the most brilliant place. Mum is cared for fantastically, staff keep me updated all the time with her care and if Mum is unwell.
Lots of activities put on and visitors are included all the time, it has a feel of family more than a home.
Wouldn't wish my mum to be anywhere else but The Chaseley
Trust.

Reply from Patricia Dark, Fundraising & Marketing Manager at The Chaseley Trust

Your heartfelt words have truly touched our team at The Chaseley Trust. Thank you immensely for sharing such a wonderful review about your mum's experience with us.
It warms our hearts to know that your mum is in a place that you consider brilliant and where she receives fantastic care. We take pride in keeping you well-informed about her well-being and healthy, your peace of mind is of the utmost importance to us.
Creating a familial atmosphere is at the core of what we aim for and we're delighted to hear that it resonates with you. Inclusivity for visitors and the abundance of activities are integral to making The Chaseley Trust feel like a home, not just a care facility.
Your trust and kind words inspire us to continue providing the best care possible. We're honoured to be the chosen place for your mum's well-being and we're here to support both of you every step of the way.
Thank you again for your heartwarming feedback.


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Review from N S (Nephew of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chaseley Trust is a beautiful care home in a stunning location. The physiotherapy gym is fantastic. The new sensory room is a wonderful space for the residents to enjoy. The activities team are fantastic. They go above and beyond to include residents and make sure that there is something on offer
for everyone. It is a fabulous community supporting and caring for the most vulnerable members of our town.

Reply from Patricia Dark, Fundraising & Marketing Manager at The Chaseley Trust

Thank you so much for your heartwarming review! We're thrilled to hear that you appreciate Chaseley Trust's stunning location, fantastic physiotherapy gym, and the joy-inducing new sensory room. Our activities team is over the moon to be recognized for going above and beyond to create a welcoming space for all residents.
Your kind words mean the world to us, and we're delighted to be part of such a fabulous community. It's our privilege to support and care for the most vulnerable members of our town. Thanks! Fundraising Manager.


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Review from V G (Partner of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been at The Chaseley Trust for a number of years and is well cared for. The home has a friendly, welcoming feel and provides excellent services to enhance both physical and emotional well-being. What, for me, would turn it from a good to an excellent care home would be an improvement
in communication both between the home and the family and between the different departments in the care home.

Reply from Andrew Burt, Registered Manager at The Chaseley Trust

Thank you for your kind feedback. I am pleased to hear that your partner is well cared for and the home has a friendly, welcoming feel. Although new to the post, I am determined to improve our internal and external communication and very much recognise the ongoing significance of timely joined-up communication. Thank you.


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Review from S B (Niece of Resident) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding facilities and staff, and a lovely place to visit. Excellent program of activities. Beautiful views for residents. Great standard of care. Wonderful atmosphere. A happy place of safety and comfort for all.

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Review from Susannah G (Mother of Resident) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision finding a residential home for our 47-year-old daughter after many years of her living in her own bungalow with a personal care team. She has now been at The Chaseley Trust for a month now and she is so happy there. The level of care and nursing is brilliant but that's not
all, the atmosphere is one of real love and that's the most important thing. Our daughter is always busy doing activities and being with staff and residents. All the staff have worked hard to assist her settle in. Not just the care staff and nurses but the administration too have been marvellous in helping us and our daughter to embark on the next phase of her life. We are both relieved and delighted that we made the decision to send her to The Chaseley Trust and feel confident that she has a long and satisfying life ahead of her.

Reply from Jodie Cornford, Fundraising and Marketing Manager at The Chaseley Trust

Thank you so much for choosing Chaseley to support your daughter. We are loving getting to know her and spending time with her and the family.
We really appreciate you taking the time to leave this review and we will be sure to share your very kind words with the team. Thank you.


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Review from Philip P (Father of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chaseley Trus does a wonderful job in caring for its residents with top quality professional standards and a spirit of joy and happiness. The attention to providing activities for residents through outstanding staff is highly commendable.
Their communication with and reception of families and
other visitors is really excellent.

Reply from Jodie Cornford, Fundraising and Marketing Manager at The Chaseley Trust

Thank you so much for your review of the care we provide. I will be sure to share your very kind words with the team, who will appreciate your feedback. We feel privileged to care for your loved one and look forward to seeing you soon.


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Review from Michael G (Son of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mother to The Chaseley Trust so we could be nearer to her as we know our time with her is limited. We also wanted her to be somewhere lively so she could have more interaction. Mum has been at Chaseley since the end of September and the difference is really noticeable. Firstly, she receives
a really really high standard of care and the care team are dedicated, supportive and very nurturing with her. Secondly, to watch the activities team weave their magic with the residents is truly inspiring - they are amazing. It is very humbling to watch them in action. We, as a family feel our mum is in the best place to finish out her last years. Thank you all.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you for taking the time to review Chaseley, we really do appreciate it. It is so lovely to read such wonderful comments about what the team do, we will be sure to share these with them. It is an absolute pleasure to care for, and support your mum and we look forward to spending more time with her. Emma, CEO.


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Review from Ian M (Father of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual, all visits to my son were subject to usual government guidelines to ensure a safe environment for carers and residents. All staff we encountered were helpful and fully aware of both our and our son's needs. I never cease to be overwhelmingly in awe of the dedication and professionalism of
the staff we meet. My wife, daughter and I are always eternally grateful for the standard of care that my son receives. It certainly helps us to cope with his situation to know he is amongst friends.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you so much for such a lovely review, I will be sure to share this with the team. We are all honoured to care for your son and to be a part of his life. Kind regards, Emma, CEO.


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Review from G D (Partner of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chaseley's management and staff demonstrate everything one wants from a care home. They are kind, hardworking, thoughtful and very knowledgeable about the needs of the residents who are highly disabled. Residents are safe there and cared for. Every effort is made to provide the residents with interesting
things to do and as much entertainment as possible. Covid has put a strain on all care homes but Chaseley has been outstanding in managing an extremely difficult situation.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you so much for taking the time to submit such a lovely review of our care here at Chaseley. We are very lucky to have such a wonderful team, whom as you quite rightly wrote, are kind, hardworking, thoughtful and knowledgeable. We feel privileged every day to care for your loved one. Kind regards Emma, CEO.


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Review from Emma A (Friend of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, My friend went into Chaseley with no confidence, low self-worth and esteem and just not coping with life. This month she has gone home after her rehab, a new woman. Thank you to the management and staff team at Chaseley for their kindness, their care and for being simply incredible.
Thank you for giving back lives, when it matters the most.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you so much for your review and your lovely comments, I will be sure to pass these on to the team. It is always an honour to support our residents and to be a part of their rehabilitation journey.


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Review from Sharon C (Friend of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seeing all the preparation they have been doing for Christmas, by the pictures they have posted on their website and by hearing about what upcoming activities they have, from visiting my friend and seeing how happy my friend is, makes me feel so happy that they are residing at Chaseley. Throughout the
pandemic, all staff have been doing their hardest and still making time to make things special for their residents, even though we are not allowed into the actual building, they ensure we can still visit is the visiting room. Nothing is too much trouble for the staff at Chaseley and they are always on hand, should any help or advice be required. The new CEO is always smiling and from what we see on the website, interacts extremely well with the residents, even having a sing along with them! My advice to anyone looking for a home for a loved one is to make sure you look at Chaseley.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you for taking the time to review Chaseley, we really do appreciate the 5 stars. We are glad that your friend is happy here and it is also wonderful to read such lovely comments about what the team do, we will be sure to share these with them. It is an absolute honour to support your friend and to be able to share our residents' activities and stories with our supporters across our social media pages and our website. Emma, CEO.


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Review from Jonathan R (Friend of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my friend reached 'The Chaseley Trust', she was in a very distressed state. It was heart-wrenching to see someone I cared for, and someone who loved and cared for so many others during her too short a life, having to endure so much discomfort. Thankfully, with the help of the palliative care
team from the hospice, she was placed under the care of the dedicated team of nurses and support staff at The Chaseley. Very quickly, her frustration dissipated, her pain was managed, the simple alternative treatments she longed for were willingly given, and for the first time, in a very long time, my friend rested calmly. Thank you, Chaseley.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you very much for leaving Chaseley a 5-star review, we really do appreciate you taking the time to share your experience of our services. We all feel deeply privileged to have been able to support your friend and we are thankful for knowing her and for her loved ones choosing our team to deliver her care. I shall be sure to share your kind words with our team. Emma, CEO.


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Review from Abigail W (Friend of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is currently a resident at Chaseley, and whilst we haven't been able to visit them inside the building for nearly a year, we were able to do some garden visits in the summer (in between lockdowns), and we regularly catch up on Facetime.


The team at Chaseley have done an amazing job looking

after the residents throughout the whole Covid pandemic and have done their best to keep everyone safe and happy. They are always friendly and willing to assist with any visits or Facetimes when needed. The activities team have been brilliant at ensuring everyone is kept busy and entertained, we know they had singers in the garden over the summer, and they even organised Christmas Zoom bingo for residents and their families.


The care team are also amazing, and probably don't get the recognition they deserve, but when we can visit once more, my family will be sure to tell them.


We are all grateful for the care, the support and the fun that Chaseley give our friend.


Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you for sharing this feedback; we will be sure to pass your lovely comments on to the team.


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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for The Chaseley Trust is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for The Chaseley Trust is calculated as follows: ( (116 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chaseley Trust is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about The Chaseley Trust

What types of Care is The Chaseley Trust registered for?

Older Person Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Chaseley Trust provide?

Palliative Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does The Chaseley Trust have?

There are 55 Single Rooms.

What are the Facilities & Services at The Chaseley Trust?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Chaseley Trust to the centre of Eastbourne?

1.3 mile(s) as the crow flies, distance by road may be significantly further.