Review from Ashleigh W (Friend of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience

One of my friends has been at The Chaseley Trust for nearly 4-years, and she has really progressed since living there. My twin and I used to visit when we were able to, but due to Covid, all visits were stopped. However, the activities team help us to speak to our friend via video call, it's really

easy to organise, and they have always been able to accommodate the times we ask for.

My friend loves to do art and is really lucky that The Chaseley Trust have an art room that she can use most days. There are a lot of activities put on for the residents and a real mixture of choices, which is good as the other residents all vary in age. My friend really enjoys living at The Chaseley Trust, but her ultimate goal is to have her own flat and with the support of her carers and the physio team she is working towards that goal, fingers crossed 2021 will be her year.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you for such a lovely review; we are glad that you have been able to use Facetime to stay in touch. We look forward to seeing you again when it is safe to do so.

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Review from Sara W (Friend of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience

I have a friend who is staying at the home, and I personally feel that since she has been there; they have done a great job in supporting her needs and development. Not only helping her become more independent but always having her best interests in mind. They have great facilities available with a

good physio department. I, and my family, also love joining in with the cooking classes and other activities that are available when we visit our friend, and she loves being able to do normal stuff with us.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you, we look forward to welcoming you and your family back to Chaseley when it is safe to do so.

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Review from Laura-Jane P (Friend of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience

My friend is a resident here. I think the work the staff do with the residents is the highest standard. All staff are happy friendly and bubbly. They interact with the family and friends of the residents too and keep everybody involved. It’s a very welcoming atmosphere, and there is always seems something

fun going on whether that be cooking or painting etc. They also provide summer fairs, which are always great fun with live music entertainment, which again, everybody is welcomed too. The standard of this home is exceptional; it really is wonderful.

Reply from Jodie Cornford, Fundraising Manager at The Chaseley Trust

Thank you, Laura-Jane, hopefully, we will be able to see you again soon.

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Review from Jayne A (Sister of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience

Lovely friendly home, I feel at ease when visiting my sister and that her needs are being met. Staff very accommodating.

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Review from Lisa G (Daughter-in-law of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience

I could not wish for a better place for my mother in law to be in, extremely satisfied with the whole home, standard of care and staff.

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Review from Dot D (Friend of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience

I find the home very clean and staff very friendly. If I had to choose a care home for one of my family I would definitely recommend Chaseley.

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Review from Linda G (Friend of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience

We visited for the first time to see our friend and were so surprised at how, friendly, clean and helpful the staff and rooms were. We would definitely recommend the home to anyone.

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Review from Harry T (Grandson of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience

The care home is a really nice, friendly place for new residents to be introduced in to. The staff are always polite and welcoming to new and old residents, or family. They look after my Nan really well and she’s always left in good condition. The staff help her out and the family's as well. The care

home is a brilliant place and a good, enjoyable place to be.

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Review from Carl S (Regular Volunteer) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience

I volunteer weekly and have seen ups and downs in staff morale. Generally, there has been an obvious air of tension. I am glad that lately, things have improved significantly.

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Review from Malcolm J (Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

It's all right in here. Everything is fine, OK.

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Review from Pat D (Wife of Resident) published on 5 June 2019
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This place has all we need.

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Review from M R (Wife of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

Sadly my husband spent 3 weeks in their care before he died but the care he received was exceptional. He and our family were treated with such care and support the nursing staff were so kind and nothing was too much trouble. I cannot praise them enough. Here the residents come first, they have the freedom

to go out when able make their own rooms personal and take part in the activities and entertainment everything is done to make a home from home environment

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Review from Pauline B (Wife of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience

The Chaseley Trust is one of the best care facilities I have been to. Staff are amazing. Very caring and kind to the patients. There are people seriously ill here and nothing is too much trouble for any of the staff. They are heroes and we are so very lucky to have found this care facility. Very relaxing

environment.

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Review from Gary P (Respite Resident) assisted by family/friend published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

I was visiting The Chaseley Trust for the first time and was leaving my carers in Milton Keynes for the first time in eleven years so it was very daunting. The staff made me feel very at ease and welcome. I was sure I made the right decision very quickly. Every department introduced themselves to me

which made me feel at ease. Everyone from the clinical manager to the housekeeping staff. The food was excellent as was any aspect of the package. I couldn't fault them and would definitely stay again.

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Review from Peter S (Respite Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience

The Chaseley Trust recently rated exceptional by the CQC certainly lives up to its rating. I am short term resident here for the second time. I live in Plymouth and the journey is worth it. The staff, accommodation, food and activities are superb. My stay here has been extended four weeks to three months.

I recommend coming here.

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Review from Mark P (Resident) assisted by family/friend published on 3 October 2017
Submitted via Postal Card • Report

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I wholly enjoy living here and enjoy the social scene. The staff are brilliant.

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Review from Jamie C (Resident) assisted by family/friend published on 1 July 2017
Submitted via Postal Card • Report

Overall Experience

I have recently moved rooms to accommodate my needs i.e more like assisted living where I can come and go, cook and have more of a staff ratio so they can spend more time to my needs.
I enjoy watching DVDs and listening to CDs and all this is available to me. I like going out so taxis are booked. I

can go into town or an art gallery etc assisted by a volunteer or member of staff. The staff are excellent and the home suits my needs as a person with cerebral palsy.

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Review from J R (Resident) published on 12 April 2017
Submitted via Postal Card • Report

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My experience at Chaseley Trust has been a great one, staff are friendly and positive. I am treated nicely and my beliefs are respected. The activities here are great and exciting.

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Review from Kay W (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

My first visit and I have already booked another week in April. My room had a sea view but no en-suite facilities. Carers, nurses and all other staff very capable and friendly. Nothing was too much trouble. The food was excellent and plenty of choices. Dining room overlooked the sea and just like a

restaurant, not an institution. Lots of activities - quizzes, games, puzzles, pottery, painting and more. Something to do all the time. I did not experience pet pals but would like to but some residents had a dog or birds in their rooms. Thoroughly enjoyable week for me and a respite for my husband.

Reply from Lesley Standing, Operations Manager at The Chaseley Trust

We are very pleased to see that this short stay had such a positive outcome for both you and your husband and we look forward to seeing you again in the near future for another stay.

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Review from Alfie P (Resident) assisted by family/friend published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience

I think the management need to change for it to be better. The staff in Activate Gym are very good and they helped me put on weight after I lost it at the hospital. Physio department is also good and helped me a lot. Ground floor staff are also good.

Reply from Lesley Standing, Operations Manager at The Chaseley Trust

We are sorry to hear this resident's views about the management in the home, however pleased to see that they have then marked other areas as excellent within the home which we feel may be an indication that perhaps this relates their scoring to isolated decisions that have had to be made that they might not have liked.
The last year has seen substantial change and development within the home as the service has continued to grow, bringing with it at times difficult decisions that some residents may not have liked but were necessary to keep the Home open. Residents are able to attend the regular monthly forums held by the management team to provide two-way feedback with all residents on general issues within the home. We will highlight these forums to this resident as they have yet to attend any which if they do in the future this might help their awareness of what is going on in the wider home and why sometimes we cannot always assist with individual requests.

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The Chaseley Trust

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