What types of Care is Claydon House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Claydon House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

What are the Facilities & Services at Claydon House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Claydon House to the centre of Lewes?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Claydon House care home, 8 Wallands Crescent, Lewes, East Sussex BN7 2QT

Review from K B (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience

A very responsive, caring and safe environment. Encouraged my mother to be as active as she could be during her recovery from fractures. Staff always friendly and cheerful and took time to get to know Mum and family. Managers were also extremely flexible and helpful about arranging respite spells

in emergencies:

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S Y (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience

All members of staff go beyond all expectations.
Everyone is so kind and helpful.
It is a wonderful care home to live in.

Reply from Home Manager, Home Manager at Claydon House

Thank you, for your kind words and recognition of the team at Claydon House. The team works hard to deliver high standards of quality care at all times, so your feedback truly means a lot to us. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison S (Niece of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience

The home is very cosy, lovely main rooms, the room my auntie is in could do with a make over. The staff are lovely friendly and welcoming. I have answered as best as I can to the ratings but I don't know all the details of some.

Reply from Home Manager, Home Manager at Claydon House

Thank you for taking the time to leave a review, Alison. I'm delighted to hear that you're happy with the home and that the staff at Claydon House have made a positive impression. We appreciate your suggestion regarding your auntie's room, we're always looking for ways to improve the home for our residents, so we will definitely look into this. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience

Excellent. Care staff were first class.

Reply from Vanessa Redford, Home Manager at Claydon House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you received such great care and enjoyed your stay with us. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience

Having had a severe stroke earlier in the year, nothing more could be done at the stroke unit so we needed to find a care home. From the first meeting, we were so impressed with the team and facilities. We had some complications with the admission but the team stepped in and managed this for us. Snice

moving in the change to our mum has been incredible. She has a special chair to allow her some freedom to move around the home and in the short time being there she looks so much better. The staff are amazing, friendly and always greeted with a smile.

Reply from Vanessa Redford, Home Manager at Claydon House

On behalf of the Claydon House team, we would like to thank you for your lovely feedback. We're happy to hear that your mum is receiving such great care and that the team has been able to make a positive difference. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T U (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience

Claydon House has brought my mother some peace. Her room is always immaculate and she is well cared for. The greatest asset Claydon House has are the staff. The people caring for my mother are warm, kind, attentive and efficient. My one issue is that they are very overworked. There should be more support

for the staff and they should never have to work alone for periods of time. I think it is an incredibly demanding job and the well being of the carers should be at the forefront because the happier they are the happier the home is. I would recommend Claydon House. It has been a lovely place for my mother to be.

Reply from Vanessa Redford, Home Manager at Claydon House

Thank you for your review. We're happy to hear that your mother is receiving such great care at Claydon House. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your feedback is appreciated and will be passed on to the management team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dylan T (Son of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience

I want to express my appreciation for the whole team at Claydon House. My mother and I looked at several nursing homes in and around the region, and we instantly came to the decision that Claydon House felt the most homely not only in terms of the place itself, but, more vitally, with respect to the

staff themselves. They are all attentive, caring, warm and compassionate and treat my mother as an individual rather than a patient. Her room here has become a version of her home beyond Claydon House. This level of respect and attention for who she is as a person is so important for her well-being. I live abroad, but feel reassured that my mother is in such good hands at Claydon House while I'm away. The team here are all doing such important work; I cannot thank you all enough for taking such care of mum.

Reply from Home Manager, Home Manager at Claydon House

Thank you for your lovely comments. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. We're happy to hear that your mother is receiving such great care at Claydon House and will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lou T (Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience

I am delighted that my family and I chose Claydon House as the most suitable nursing home for my needs. Not only situated in a lovely crescent, but a clean and well managed home. We looked at plenty of nursing homes which were frankly grim. The staff here are simply lovely. All of them are friendly,

helpful, kind and east to chat to.

Reply from Home Manager, Home Manager at Claydon House

Thank you so much for your thoughtful review, we're delighted to hear that you're happy living at Claydon House and our team are taking good care of you, it's an absolute pleasure to have you as part of our community! We know how difficult it can be finding a home that suits your needs and offers the high standard of care, facilities and cleanliness that you deserve - we're so pleased that you chose Claydon House and that you're happy with your decision! It's so lovely receiving feedback like this from our residents, particularly your wonderful comments about our kind and helpful care assistants as well as the cleanliness of our home that our domestic team work so hard to maintain. They will be delighted to read your review! Thank you again for taking the time to share your feedback and for your trust in our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L D (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience

Claydon House provided a comfortable and caring home for my dad in his last weeks and the staff was excellent, very patient, kind, and compassionate. They took really good care of him which isn’t easy when, at times he could be rude, aggressive, and racist. People say that old people are stuck in their

ways but I disagree. It’s never too late to learn to be anti-racist and I hope that he did try. I hope he provided some laughter and joy too with the warm side of his personality. Sadly I was not notified he was dying and I therefore missed that one chance to say goodbye and to sit with him in his last hours/moments which is what I would have loved to have done and I know he wanted that too and couldn’t vocalize it at that vital time. I would urge anyone reading this to make a very clear ‘end-of-life plan’ detailing who to contact with phone numbers and specific wishes. I was reassured that a kind staff member who he liked was with him when he died, I wish it had been me.

Reply from Home Manager, Home Manager at Claydon House

Thank you for your review of Claydon House. We are very sorry for your loss. We hope we made your Dad's time here as peaceful as possible. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lucy B (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience

The team at Claydon House offered excellent care to my father. They established strong personal relationships, getting to know him as a person and always treating him with respect. Their practical care of him was equally good, attentive to his changing needs and proactive in identifying anything needing

attention. Highly recommended.

Reply from Home Manager, Home Manager at Claydon House

Thank you for taking the time to share your review of Claydon House and for your kind comments. We were dedicated to supporting you as a family while your father was in our care and his wellbeing was our utmost priority to the team at Claydon House. We are delighted to know that you were happy about his care and the close personal relationships we established. We will share your feedback with the team. All best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie O (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience

My elderly father has moderate to severe dementia and needed a respite stay. I work in the NHS locally and know from colleagues and service users that Claydon House, Lewes, has an extremely good reputation. I did not hold out much hope of getting our father in there but miraculously, there was availability

for him. He stayed in the dementia unit which has gorgeous bedrooms, lovely cosy, friendly, homely lounges, and all set in beautiful surroundings. The food was delicious and plenty of it! All of the staff without exception were so friendly, helpful, accommodating, breathtakingly patient, and so kind. Everyone there genuinely cares about their residents and takes the time and effort to get to know individuals' quirks, likes and dislikes, and routines. The care and compassion shown was second to none. The activities and events laid on were marvellous. I cannot thank everyone there enough. I can recommend Claydon House extremely highly without hesitation.

Reply from Home Manager, Home Manager at Claydon House

Thank you for your kind words and recognition of the team at Claydon House. The care, services and support we deliver as a team to your father and whole family is extremely important to us. We are pleased to hear about all the aspects of care that have had a positive impact on your father. Your feedback will be shared with the whole team at Claydon House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola P (Next of Kin) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience

My elderly friend arrived at Claydon House after a very traumatic few months. Losing the sister who cared for her meant I had to move my friend quickly from their home.
Over the transition and settling in, I have found the management at Claydon House so kind and supportive. They have been personally

involved in reassuring and bonding with my friend. All the staff wants to make things as easy, manageable and positive for me and my vulnerable loved one. First class so far!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience

Congratulations to the wellbeing team at Claydon House for a great Christmas party on the 22nd of December 2023. Everyone had a good time and it was lovely for so many families to attend. Thanks also go to the catering team, the food was beautifully presented and delicious! The raffle, pass the parcel,

activities and the faces on the marshmallows were all really fun! Everyone is made to feel welcome at Claydon House, there is a lovely, relaxed and homely atmosphere. Everyone is encouraged to join in and have fun. My mum really enjoys the activities and is still talking about the trip to the pantomime. Thank you to everyone at Claydon House for providing so much love and kindness to those who are home and their families.

Reply from Home Manager, Home Manager at Claydon House

Thank you Helen for taking the time to leave us a review and for your lovely comments about our home and team. It is wonderful to hear that you and your mum enjoyed our Christmas party and that she also enjoyed her trip to the pantomime. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin T (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience

We are looking for a Care Home for my mother, who has quite advanced dementia, and I have a small road trip on Friday to visit four homes. Claydon House was the run-away winner. The staff were amazing (thanks to one member of staff for taking the time to show me around). The house interiors are exceptional,

and the bedrooms feel cosy and high-end. I may move in myself!
There is also a lovely garden that is 100% wheelchair accessible - not very green in November, but I bet it is a lovely place to spend an afternoon in the spring and summer. I hope that Mum will be moving in soon.

Reply from Home Manager, Home Manager at Claydon House

Thank you, Robin, for taking the time to leave us a review and for your lovely comments about our team and home. We are pleased to read you enjoyed your visit and look forward to welcoming your mum into the home. Your feedback has been shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience

Mum is well-cared for, safe and happy. Thank you to all at Claydon House.

Reply from Home Manager, Home Manager at Claydon House

We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team at Claydon House and thank you again for the review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Sister of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My relative has been a resident of Claydon House for over six years in the dementia wing. Throughout that time -and as their condition has become more advanced - they have been treated with care, kindness, thoughtfulness professionalism and, dare I say it, love. A variety of activities make the home

lively. It’s clear the staff aim to do their best, even when circumstances are trying. All the staff know the names of the residents and greet them warmly, creating a lovely homely feeling. It’s given me huge peace of mind as I feel my relative is in professional and caring hands.

Reply from Home Manager, Home Manager at Claydon House

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your family member is receiving such great care at Claydon House and that the variety of activities are enjoyed. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Daphne H (Wife of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My husband has been in Claydon House, Lewes for over two years and during that time he has received excellent care. The manager and staff are all very friendly, caring, kind and professional and always make me feel very welcome each time I visit, which makes it so much easier for me. The house itself

looks wonderful since the refurbishment. My grateful thanks to all.

Reply from Home Manager, Home Manager at Claydon House

Daphne, thank you for your lovely comments. The care and services we deliver as a team to those living in our communities and their families is extremely important to us and we agree that Claydon House is looking wonderful since its refurbishment. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth H (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Claydon House for eight months. She has responded well to the calm and friendly atmosphere. She enjoys the kind support and friendship of the staff and other residents.
She regularly participates in a wide range of activities that are creative and designed with residents’

wishes in mind.
The recent refurbishment has created attractive and comfortable places for relaxation, dining and activities. Her room is well-equipped and always clean.
Claydon House is well managed. Staff appear to be well supported by their managers and to enjoy their work. There is always someone available to help where necessary. Relatives are regularly informed about, and involved in, current arrangements and future plans.
I am very grateful to all the staff at Claydon House for their care and support.

Reply from Home Manager, Home Manager at Claydon House

Ruth, thank you for your fantastic review and positive comments regarding Claydon House and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities and events should they wish. We agree the home is looking wonderful since its refurbishment and the communal spaces offer a calming, relaxing environment for our residents. Your feedback will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Friend of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience

I visit Claydon House on average once a month to see a good friend from some years back. I always look forward to my visit because not only my friend but also the staff give me a lovely welcome. We often sit around the table, chatting with other residents, sharing a cup of tea and delicious biscuits.

There's many an anecdote and joke which staff join in with, always appropriately. I'm impressed by how attentive, alert yet relaxed they are and by the fun activities - bingo, arm-chair exercises and ferrets and guinea pigs! A light, attractive decor adds to the informal ambience of the communal room, its outlook reflecting the changing seasons. My friend seems happy and settled.

Reply from Home Manager, Home Manager at Claydon House

Thank you for your review and positive comments regarding Claydon House and our team who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. It is wonderful to hear your feedback on our home, the décor and the activities that you are able to enjoy when you visit. Your comments will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah F (Niece of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience

My dad and my aunt, and my grandad before them, all spent their final days at Claydon House. My dad and aunt were both very unwell at the time of being referred and needed nursing care. The staff were amazing and provided the highest level of care, they did everything they could to keep them comfortable.

As well as meeting their everyday needs they were able to spend time with them. The management of their needs and the home was also of a very high standard, any issues were raised with me along with help navigating some of the processes and systems to get them the best level of care for them. I would recommend Claydon House, it is on the more expensive side but you get what you pay for and they went out of their way to meet my aunt's needs. My experience with cheaper homes is not that great.

Reply from Home Manager, Home Manager at Claydon House

Sarah, thank you for your kind words and recognition of the team at Claydon House. We are really sorry for your losses and we hope we made your dad and aunts’ time with us as peaceful as possible, as well as your grandad before them. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments will be passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money