Claydon House

8 Wallands Crescent, Lewes BN7 2QT
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9.8 63 Reviews
  • Claydon House, Lewes
Located on a quiet residential crescent in the heart of the vibrant town of Lewes, Claydon House has been sympathetically refurbished to provide modern facilities whilst retaining its Victorian charm.

The combination of residential, nursing and dementia care in one location ensures that their residents’ changing care requirements can be catered for, without the need to move to a different home. There are purpose-designed areas for residents with dementia and all staff understand the benefits of an individualised approach to care.

Claydon House has its own dementia training, which highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

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Care Provided by Claydon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Andrew (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Claydon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Claydon House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends are welcome to visit loved ones at any time they choose. The home offers 100% visiting time flexibility.


  • Parking

  • There is on site parking available for visitors


Claydon House Reviews (63)

Total of 63, showing 21-40
9.8

Claydon House has a Review Score of 9.8 (9.752) out of 10, based on 20 reviews in the last 2 years. Over all time Claydon House has 63 reviews.

Overall Experience

  • 42
  • 17
  • 3
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  • 0

Date Published

63
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43

Review from L H (Regular Volunteer) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Claydon House regularly as an Extraordinary Eucharistic Minister taking Communion to individual Catholic residents accompanied by a member of the entertainment team.
It is notable, that the residents are treated with kindness, dignity and compassion by all members of staff as they go about
their daily duties. I have witnessed that those who cannot communicate easily with words are acknowledged by their nonverbal cues. Claydon House is welcoming and warm to all who cross the threshold.
During the relaxation period after total pandemic restrictions, proper attention was given to infection control, but the management provided me with access to testing and equipment to enable me to see residents in a safe manner. Thus, not only are the physical and emotional needs of residents attended to, but there is a genuine concern that individual spiritual needs are also recognised and met if possible.

Reply from Home Manager, Home Manager at Claydon House

Thank you for your lovely comments. The care and services we deliver as a team to our residents is extremely important to us, including providing for their spiritual needs. Your feedback will be shared with the team.


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Review from R B (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoys living at Claydon House Care Home. Staff are very caring and attentive. Lovely environment. Fantastic food. Excellent activities, a lot to keep Mum mentally stimulated.

Reply from Home Manager, Home Manager at Claydon House

We are so pleased to read your wonderful comments about the care your mum received. We are so pleased that she enjoys the variety of activities and food available. The team will be thrilled with your feedback – many thanks.


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Review from Martin H (Son of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Claydon House Care Home for over two years. Throughout that time I was impressed by the kindness and attention of the staff who cared for her, although she was not always the easiest person to care for. Although times were very difficult (because of Covid) and there was extra
work to do they seemed to go out of their way to be kind and spend a little time with her when they could. As well as this, she was always kept safe and in good physical shape. The management of the home seemed exemplary with good communication of what was going on, help with the timing of visits etc and all in a friendly way. I am happy to give it five out of five overall with one small complaint that I was not always kept up to date with her physical condition, for example, if she was ill.

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Review from Jane B (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is generally content and the staff understand his needs and quirky behaviour. They are patient and treat him with kindness and respect. He can look a little dishevelled sometimes, but I understand with dementia patients the need to wait for the right time for a wash and brush-up!
Dad's room is
clean and tidy and his bathroom spotless. His room could do with a lick of paint and I don't like the synthetic bedding (Dad has a couple of cotton sets from home). The crockery can be a bit grubby and there is a lot of white bread! I think Dad enjoys his meals though. He is certainly not wasting away! 
The communication from management, especially during Covid, has been exemplary. Reception answers calls without fail and are extremely helpful and friendly.
I would really like to thank everyone for looking after my dad and how grateful we are to know he is in safe hands. He is a shadow of his former self but his quality of life is certainly enhanced by the excellent care he receives.

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Review from Michele M (Daughter of Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Claydon House nursing and care staff have been fantastic during my dad's recent illness. They rang every day with updates and the care he received was excellent. We have been able to visit him regularly, and also take him out for walks until his illness.

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Review from T W (Wife of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good.
Happy with care given.
Cleaning could be better.
Bed linen is poor.

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Review from D S (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good, very kind to residents. My dad has difficult times and the staff have always handled the situation with kindness.
Only negative, cleaning could be better. Bed linen needs replacing. I have now purchased bedding for my dad's room.

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Review from H R (Resident) assisted by family/friend published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Claydon House Care Home for a month and I'm really happy with the home. I really like the staff and feel well cared for. I really enjoy the wide range of activities, particularly the music events. I also like the lovely accommodation, the location is great and enables me to visit beautiful
parks and great shops and restaurants. I also really like the fact that my son can easily visit me from London.

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Review from Maureen Y (Friend of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the staff, including the manager, to be kind and helpful at all times.
This disease my friend has is completely unknown to me and I have no idea how to cope with it. The staff seem to be able to answer any questions I have and reassure me when I am worried.

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Review from Joanne S (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all absolutely lovely and take great care of my mother. This has been a very difficult year for everyone, and whilst before Covid, I would visit almost daily, the challenge of not being able to see my dad has been hard on us all. The home could have done more by way of communication. The
only way to speak to my father, who is deaf and has dementia was to phone him, he could not hear me, and the process was confusing for him. Some investment in Zoom would help.

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Review from L H (Son-in-law of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claydon House provides an excellent level of specialist care and our relative receives the appropriate level of focus and attention. Overall, the standard of care provided is constantly high. Communication over the past fourteen months should have been made easier with the technology that is now available
i.e. a large screen for Zoom meetings as opposed to an iPhone or iPad, and headphones for those with hearing impairment.

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Review from S B (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been living at Claydon House for almost 8 years. Pre-Covid 19 restrictions I was always visiting at different times of the day, weekends and bank holidays. I experienced staff providing good care to residents and they provide a range of social and stimulating activities. Staff have been kind,
understanding and professional towards my dad and myself. They have learnt how to manage his care needs and know him as an individual. I have always been able to contact my dad. I can speak to all members of staff and know that my concerns or queries will be addressed or issues taken on board. This attitude is extremely important as it provides reassurance and promotes trust that my dad is being cared for at Claydon House.

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Review from K F (Granddaughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My grandmother went into Claydon House some years ago as she particularly wanted to be in the area and at the time it was the best of the 3 homes there. Since then it has gone steadily downhill. It is in need of a full refurbishment. The staff turnover is constant. The conservatory, which was the nicest
part, is scruffy. The pictures are bad. The furniture was moved and a pool table put there? The food was poor - always lukewarm, no condiments on the tray. Claydon House seems to look after the dementia residents, but the 'normal' elderly ones not so much. They are not children or idiots - treat them as such!

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Review from R S (Power of Attorney of Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Obviously, 2020/2021 have been very difficult because of Covid 19. I have not visited the home in this period so my assessments are based on telephone conversations with the staff and previous visits.
I have always found the staff efficient, well qualified and caring. The accommodation and meals are
very good.

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Review from Daniel G (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident at Claydon House initially for respite care due to Alzheimer's, however, he became a long-stay resident soon after. Even though he was only there for a short time, due to being transferred to hospital, the care he received at Claydon was impeccable. All the staff, including
the nurses, care team, kitchen workers, activity planner, the management and the office staff, were kind, supportive and extremely helpful to me and my family during a very difficult time, especially during these extraordinary times we find ourselves.

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Review from Mike N (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up and above the performance of the routine services and functions of a care home. This home has always treated my mother as an individual with great and genuine respect and kindness. It is a huge comfort knowing that she is cared for by this home, and its excellent staff and management, particularly
through this difficult time when visits are not possible.

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Review from C B (Daughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the most challenging of circumstances, the home has worked so hard to protect residents and to provide them with good social activities. Visits have been enabled where possible. The care staff are very kind. There has been a smooth transition from one long term manager to a new one, and communication
from him is good.

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Review from S T (Power of Attorney of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff; working in very difficult circumstances.
Always able to step and answer any worries that arise.
Always get phone calls telling us of concerns they have.

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Review from Elaine (Niece of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Uncle was only at Claydon House for a short time, during his stay, he was cared for with compassion and professionalism. I found the Management to be very experienced and dedicated to their residents and staff alike. During such difficult and changing circumstances, the carers gave my Uncle
first-class treatment and although I was unable to visit during the virus restriction rules, I was always able to speak regularly to staff, who clearly wished to get to know him better. My Uncle couldn't have been placed in more caring hands and I would not hesitate in giving my highest recommendation to friends and neighbours. A huge thank you to all those who cared for my lovely Uncle.

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Review from J J (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a short time at Claydon House and was very well cared for. The facilities were very homely and welcoming. All the staff were very sociable and attentive towards my mother and nothing was too much trouble. We would highly recommend this nursing home.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Claydon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Claydon House is calculated as follows: ( (180 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 230 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claydon House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Lesley

Lesley Andrew

Job Title: Home Manager

Lesley Andrews is our Home Manager at Claydon House Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Charbie

Charbie Brown

Job Title: Senior Health Care Assistant

I work hard to ensure that those in our care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


Sue

Sue Brown

Job Title: Health and Wellbeing Supervisor

I work with every resident to put an activities plan in place, so they can get involved whenever they wish to and enjoy time socialising with other residents.


Lee

Lee Warren

Job Title: Regional Sales Support Manager

I'm here to help and reassure those who need support during an uncertain time or change in their lives. I feel that the impact I have in this role can be measured by the wonderful relationships I've made with the people I work with.