Claydon House

8 Wallands Crescent, Lewes BN7 2QT
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9.8 63 Reviews
  • Claydon House, Lewes
Located on a quiet residential crescent in the heart of the vibrant town of Lewes, Claydon House has been sympathetically refurbished to provide modern facilities whilst retaining its Victorian charm.

The combination of residential, nursing and dementia care in one location ensures that their residents’ changing care requirements can be catered for, without the need to move to a different home. There are purpose-designed areas for residents with dementia and all staff understand the benefits of an individualised approach to care.

Claydon House has its own dementia training, which highlights the importance of meaningful activities and a stimulating environment for people living with dementia, in addition to addressing clinical aspects of care.

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Care Provided by Claydon House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lesley Andrew (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Claydon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Claydon House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends are welcome to visit loved ones at any time they choose. The home offers 100% visiting time flexibility.


  • Parking

  • There is on site parking available for visitors


Claydon House Reviews (63)

Total of 63, showing 41-60
9.8

Claydon House has a Review Score of 9.8 (9.752) out of 10, based on 20 reviews in the last 2 years. Over all time Claydon House has 63 reviews.

Overall Experience

  • 42
  • 17
  • 3
  • 1
  • 0

Date Published

63
8
9
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43

Review from R L (Son of Resident) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1. Lack of communication with GP in arranging syringe driver, leading to a 4 day delay.
2. Nurses lacking in confidence and linguistic competence.
3. Very disappointed by delay in returning deposit and overpayment. It took 3 weeks to send invoice and after 6 weeks, still no money returned. In contrast
to us paying the money the day that dad went in.

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Review from Christopher C (Husband of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was treated with care and respect throughout her stay. Many thanks.

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Review from N B (Daughter of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is happy and comfortable. She especially likes activities involving children and music. Only concern is the lack of communication. Hard to find the senior staff to talk to and then messages do not get passed on. Staff need to consult her diary in which I leave messages daily.

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Review from David T (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Claydon for nearly 5 years. He has recently died. He was always treated with kindness, respect, as were we. In spite of continuous bed care, he never suffered from bed sores - a testament to his care.

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Review from Vivien K (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always helpful but pushed to feed bedbound before dinner gets cold.

Reply from Karen Grainger, Home Manager at Claydon House

Thank you for taking the time to review Claydon House, we really appreciate your feedback. At Claydon House we take great pride in ensuring we deliver high-quality care and facilities and we are pleased you find our care team helpful. We ensure residents who are bedbound and need support with their meals have protected meal times to be able to give them time to enjoy their meals. We always welcome the opportunity to review and improve upon what we offer. Thank you again for sharing your thoughts with us.


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Review from E R (Respite Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a hip replacement, I cam to Claydon House for 2 week's recuperation.
I had expected an ensuite room but didn't get one.


By the end of 2 weeks, I was able to walk quite well and was happy to return home.


The care I had received had been quite satisfactory.


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Review from Jane K (Daughter of Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had Alzheimer's and she spent the last few weeks of her life at Claydon House. We couldn't have asked for anywhere better. The home has a very calming atmosphere, bright and airy, and the manager and her team were all lovely. The carers were really attentive and did everything they could to
make sure my mum was comfortable. Thank you so much.

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Review from J P (Son of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I witnessed friendly and compassionate care from the staff at Claydon House. Clearly, the building was not purpose-built for the task and is looking tired inside. Mother and many of her visitors found the food not up to par, but our overwhelming impression left by Claydon House was the kindness and
professionalism of the excellent staff.

Reply from Karen Grainger, Home Manager at Claydon House

Thank you for taking the time to review Claydon House. We take great pride in ensuring we deliver safe, high-quality care and facilities.
We are pleased to hear that you witnessed friendly and compassionate staff, and you thought the staff were excellent. We pride ourselves on providing outstanding choices and quality produce when creating a healthy and varied menu, meeting the needs of every resident’s individual dietary requirements. To ensure we continually meet these standards our Chef is involved in a fortnightly forum to discuss what our residents may like to see on the menu in the future, we have received some very good ideas which Chef is now implementing.
We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.


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Review from E B (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Claydon House is a lovely home in a beautiful setting. The staff are helpful and kind. The home is a safe environment for elderly people and has a calm atmosphere. I particularly like the variety of communal rooms, especially the conservatory. There is an interesting range of activities to stimulate
the resident.

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Review from MB (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with care. Naturally, there have been exceptions at times with certain staff. However, it is recognised they have a difficult job.

Reply from Karen Grainger, Home Manager at Claydon House

Thank you for taking the time to review Claydon House, we really appreciate your feedback. At Claydon House, we take great pride in ensuring we deliver high-quality care and facilities. We regularly run recruitment campaigns to build our care team, allowing us to be able to provide person-centred care and spend valuable time with our residents. We always welcome the opportunity to improve and hope you will continue to share your thoughts with us in the home in future.


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Review from Barbara J (Daughter of Resident) published on 21 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since entering Claydon House three years ago, my mother's dementia has gradually taken hold and caring for her has been quite difficult at times. However, this has not detracted from the wonderful care she receives from the staff and I have peace of mind what Claydon House can do for her, what I no
longer am able to.

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Review from Matthew S (Son of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The evident affection that the staff displayed during my Mum's stay in Claydon House, made the experience very satisfactory.
It was clear that the high standard of care and support among the staff derived from the principled and professional approach taken by the management to the social, medical
and administrative needs of the residents
My thanks to all who cared for my Mum.

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Review from Katie L (Niece of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were very happy with the care provided to my aunt. All the staff were so kind and caring. They always kept her fresh and clean and kept comfortable. The manager and her team made sure my aunt's wishes were carried out regarding her care. All were so kind to both of us, felt very supported.
All the staff were always professional well turned out and respectful to the residents.

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Review from Margaret G (Relative of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If we put my relative in Buckingham Palace we couldn't have done better. I feel that she received excellent care whilst at Claydon. It is not an easy job to get excellent care. The patience that the staff had with her was extremely kind and caring. We as a family were always made to feel welcome. The
gardens look very good.

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Review from Dick (Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unable to find a vacancy in my home town, I arranged for 1 weeks respite care at Claydon House after a total knee replacement operation. In the event, a further complication was discovered before I was discharged from the hospital - I have an enlarged prostate gland requiring use of a catheter and my
stay extended to a total of 15 days. Throughout this time I could not have had better care- the staff at all levels went beyond the call of duty to be pleasant, helpful and kind. There were no faults to be found in that respect. In design my room had minor faults especially in the bathroom where cabinet with deep set mirror had the door opening the wrong way and an inaccessible and non working internal light, shaving was a problem! I believe some corridors were not wheelchair friendly.

Reply from Karen Grainger, Home Manager at Claydon House

Thank you for your positive review of your recent stay at Claydon house, we are delighted that you were so pleased with the level of care that you received and thank you for your comments about our helpful staff and the overall standard of the home. We would like to apologise for the minor faults in your room and thank you for bringing them to our attention. We are currently reviewing all the fixtures and fittings in our rooms in order to improve the facilities that we offer to residents when they stay at Claydon House.


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Review from Paula P (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I immediately felt at home when I first visited Claydon House. I was looking for an exceptionally clean home, caring staff and homely atmosphere where by my mother would be very well looked after. I found that at Claydon House. The manager is an exceptional character and is hands on and communicates
with staff, residents and their families. I am very pleased my mother is in Claydon House.

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Review from Shirley R (Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first experience I have had of a care home - and so far is if very pleasant. Good food and very pleasant - good food and comfortable. If I cannot be in my own home, this is so far a very pleasant experience.

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Review from Belinda M (Daughter of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first visit to view the home was one of warmth and welcome, which continued throughout dad's stay. The staff made us feel comfortable and safe about leaving dad in their care. The manager was approachable and any problems were dealt with swiftly. I would recommend this home to anyone with an elderly
relative. I am a health care assistant of 25 years myself and know what to look for in regard to bad practice and I am glad to say observed none. I'd like to say a big thank you to the manager and all the staff at Claydon House.

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Review from Anna C (Daughter of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Claydon House six weeks ago and is being very well looked after. The management and staff here are second to none, the building although needing a bit of renovation, as older buildings do, is open, light, warm and welcoming. The food is extremely good, with choice at every meal, but
it's really the staff, patient. caring and cheerful who are the stars. Nothing is too much trouble for them!

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Review from Elizabeth S (Wife of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say coming through the door, I felt at peace. Staff waved, big smiles. Staff couldn't do enough, we were as cared for as my husband. From the word go we trusted everybody. The first staff member was brilliant, tremendous staff they are all an asset so kind to my husband. We now miss our visits
to Claydon. We valued the head chef and his Christmas dinner which we attended with my husband. Little things matter the most when we loose our loved ones.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Claydon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Claydon House is calculated as follows: ( (180 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 230 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Claydon House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Lesley

Lesley Andrew

Job Title: Home Manager

Lesley Andrews is our Home Manager at Claydon House Care Home, here’s a little bit more about the home in her own words:


“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”


Charbie

Charbie Brown

Job Title: Senior Health Care Assistant

I work hard to ensure that those in our care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


Sue

Sue Brown

Job Title: Health and Wellbeing Supervisor

I work with every resident to put an activities plan in place, so they can get involved whenever they wish to and enjoy time socialising with other residents.


Lee

Lee Warren

Job Title: Regional Sales Support Manager

I'm here to help and reassure those who need support during an uncertain time or change in their lives. I feel that the impact I have in this role can be measured by the wonderful relationships I've made with the people I work with.