Everyone is made to feel welcome at Claydon House, there is a lovely, relaxed and homely atmosphere.
Helen S (Daughter of Resident)
The activities and events laid on were marvellous.
Julie O (Daughter of Resident)
The house interiors are exceptional, and the bedrooms feel cosy and high-end
Robin T (Son of Resident)
Family and friends are welcome to visit loved ones at any time they choose. The home offers 100% visiting time flexibility.
There is on site parking available for visitors
Claydon House has a Review Score of 9.8 (9.752) out of 10, based on 20 reviews in the last 2 years. Over all time Claydon House has 63 reviews.
Review from Joyce S (Wife of Resident) published on 16 March 2016
Submitted via Postal Card •
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Review from J C (Daughter of Resident) published on 4 February 2016
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Reply from Karen Grainger, Home Manager at Claydon House
Thank you for taking the time to review Claydon House, we really appreciate your feedback. We always welcome the chance to improve, and are currently reviewing opportunities for refurbishment and renovation in the home. At Claydon House we take great pride in ensuring we deliver high quality care and facilities for all of our residents to enjoy. We hope you will continue to share your thoughts with us in the home and we look forward to seeing you again soon.
Facilities
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Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bryony (Daughter of Resident) published on 28 August 2015
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The Review Score of 9.8 (9.752) out of 10 for Claydon House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.752 for Claydon House is calculated as follows: ( (180 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 230 Ratings = 4.752
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Claydon House is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Sep 2022
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Job Title: Home Manager
Lesley Andrews is our Home Manager at Claydon House Care Home, here’s a little bit more about the home in her own words:
“I lead my professional Care Team in delivering the highest level of care and support for our residents. My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the Aria Care philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”
Job Title: Senior Health Care Assistant
I work hard to ensure that those in our care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.
Job Title: Health and Wellbeing Supervisor
I work with every resident to put an activities plan in place, so they can get involved whenever they wish to and enjoy time socialising with other residents.
Job Title: Regional Sales Support Manager
I'm here to help and reassure those who need support during an uncertain time or change in their lives. I feel that the impact I have in this role can be measured by the wonderful relationships I've made with the people I work with.