Review from Janette M (Wife of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

My husband - resident since December 2020 - due to Covid restrictions visits are limited to a designated meeting room with protective clothing etc. Sadly unable to access any internal living areas - however, I do have a friend with long-term residence - also another with a family member some time ago

and all have nothing but praise for all aspects of service. I have met many members of staff and all have shown nothing but kindness and my husband appears quite happy in their company and shows no sign of stress or anxiety causing me any concern. I look forward to the days ahead when visiting rules change.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for letting us have your feedback. We are moving into a new phase of dealing with the pandemic whilst safely allowing family and friends to visit and socialise and we look forward to welcoming you to the home once more to enjoy the spring and summer with us.

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Review from Lois S (Friend of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

Since arriving at Clifden House Dementia Care Centre I have had no worries. My friend seems very relaxed and he seems to get on well with staff.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Our care team and their interactions with their residents is what helps to make Clifden House feel not just like a home but like a true part of the community. Thank you for your feedback.

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Review from Katy H (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience

I cannot comment on facilities as I have only seen my mother in a room through a screen. At one point I could touch my mother's hand. During the pandemic, I would ask for updates and they were given very respectfully. The staff are consistent and I know they are kind and caring towards my mother, they

joke with her and she laughs. She is so happy. They have done within the home balls, balloon hand-eye coordination. The staff team are a rock towards us, help us.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your kind feedback. We have worked hard to maintain human contact and interaction throughout the pandemic, as this helps our residents just as much as it provides reassurance for families. Equally now more than ever we are aware that socialisation for all of us should be at the heart of our day, each and every day.

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Review from Daniel H (Husband of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

My wife has been here nearly four years. I can say the staff and home are really good. The staff look after the residents well.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your feedback. Our care and auxiliary team are truly the heart and soul of the home and we're so pleased to have been given the opportunity to support you and your wife.

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Review from N S (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

The staff make Clifden House Dementia Care Centre a special place. My mum being a long term resident was always cared for with tenderness and compassion, laughter and song.
Activities were enjoyable and inspired. The garden, very lovely.
It's not the most beautiful home and a complex layout but it

is a place my mother felt very safe and very loved.
And most importantly we trusted staff to be part of her loving family.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you so much for taking the time to feedback to us regarding your experience at Clifden House. The past two years have been a difficult time for residents, families and the care team, yet we are proud that we have continued to help residents to not just live but to thrive with their condition. Very best wishes to you.

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Review from B C (Sister of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience

When my brother entered Clifden House in September 2019 we didn't expect him to last until Christmas 2019. Today 4th October 2020 he died peacefully in his sleep. His son, my daughter and myself will always be truly grateful for the time we were to have with him over the past year. It was totally down

to the wonderful team under the manager that we had this time together.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you so much for these kind words and for taking the time in difficult circumstances to feedback to us. This is 100% what we are working to achieve in each and every case. We look to help our residents thrive with their condition, even in their final years, and to assist families with reconnecting with their loved ones, even as the condition develops.

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Review from Alison T (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

I cannot thank the whole team at this care home enough - my brother and I agonised about whether to place our Mum in a specialist dementia care home but after a full year at Clifden House she is actually happier than previously in her flat, where she was isolated and lonely.
Our Mum always begged us

to not put her in a home - the truth is she has no idea and loves it - she has a large comfortable room with her own en suite facilities, she’s always clean and dressed well and most of all she’s safe and cared for.
There’s always something going on - it’s busy and they work hard to engage them in activities and discussions - there’s even minibus outings!
Our anxiety of visiting her has gone - the team are wonderful and extremely caring and she’s lost her aggression and is calm and happy.
I wouldn’t hesitate to recommend this well run home and my Brother and I are very grateful for their kind care.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

We are so pleased with your feedback and that we have been able to play such a role in not just caring for your mother and helping her thrive in her new home, but also in allowing you to relax a little and engage with your mother as members of the family, and not simply anxious carers. We look forward to continuing to work alongside you in making your mum's life as active and fulfilling as we possibly can.

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Review from R D (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience

The home is run by a fabulous team, they all work in harmony with each other. The home is a secure unit and not easy to leave unassisted by a carer. Sadly no minibus now so limited excursions out. The entertainment is diverse, with a daily quiz, gardening, trips out to concerts, fishing, bowls and football.

The staff all have a fabulous sense of humour and incredibly friendly. The home is still run professionally and the care for residents is the best I have experienced. Residents are free to enjoy the beautifully landscaped garden. It's a delight!

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Many thanks for taking the time to let us know your thoughts. We have good news for you, as the minibus will be returning next week, after undergoing a sizeable repair and refurb.

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Review from T U (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Care for Dad is a bit hit and miss. I often find him alone in his room. He does like it there but he normally goes there because he needs to go to the loo. He then gets into bed and then goes to the loo and lays in his excrement until it is noticed.
He has sores on his legs because of eczema that

he used to self treat. I have told them to cream more often but now he's in bandages.
He has missing teeth that were replaced whilst he was in the home, they have gone missing again and no one seems to know when. They still haven't been seen to.
He doesn't really like the large style home. I am hoping this will settle and will re-think in the Autumn.
There doesn't seem to be as many staff as they need.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for taking the time to respond to our questionnaire. Data protection and our own privacy and dignity policies and procedures mean that I cannot respond directly on this forum to all the issues that you have raised. I know that the manager has been in touch with you regarding his care. I can say that district nurses and other care professionals are in regular contact with your father and his care is closely managed and monitored. He is also mobile and free to move between his rooms and the communal areas of the home.
Regarding staffing, we adhere to a regulated and monitored staffing policy balancing staff numbers with the number and needs of residents. Staffing is set precisely by what we need, legally and practically. This is recorded, regularly assessed and closely monitored by the CQC.
Thank you once again.

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Review from D R (Wife of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

The family and I are pleased with my husband's care as he is very happy and settled and well looked after.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your response. We are pleased that you and your family are satisfied with the care that we offer, and hope that this now allows you to relax into quality time with your husband.

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Review from D S (Wife of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband receives excellent care at Clifden House Dementia Care Centre. The staff are kind both to him and to me. I feel confident that medical help will be called if necessary. His room is clean and hygienic and care is given to his clothes and bedding. There are activities taking place. Residents

are given extra attention on their birthdays, making them feel special. Particular care is given in hot weather to ensure residents are cool and hydrated.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Many thanks for taking the time to give us feedback. The changeable weather can be a challenge, as we balance the benefits of fresh air and garden access with resident welfare in the heat (often quickly followed by the rain!)

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Review from Rita W (Wife of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been at Clifden House for nearly a year. He has his difficult times but staff deal with them very well. Really pleased that they have taken the time to find out his interests and followed them through as far as they are able, taking him for walks and football.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Many thanks for taking the time to let us know of your experience of Clifden House. Our activities coordinators are intensively person-centred, and able to rebuild interests from the past that perhaps have fallen by the wayside over time.

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Review from Mandy G (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been here for just a few weeks. Everything has been done to make Clifden House a home from home. Long may it continue.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for taking the time to give us feedback, especially at this early stage. We look forward to continuing to work with you to ensure the best of care for your mum!

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Review from Tim C (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

We, as a family, are more than happy with the way our mum is looked after. The staff are so kind and considerate. Mum is treated with care and dignity and we would recommend Clifden House and have done to others in the same circumstances. Carry on.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Wow! Thank you so much for this kind response. Very pleased that all the team's hard work is producing positive results for residents and family alike.

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Review from Jonathan J (Nephew of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

'Don't judge a book by its cover'! Clifden House may not look like a cruise ship kind of care home but the staff are excellent. My uncle receives love and kindness and despite challenging behaviour. I visit twice a week and am always greeted warmly by staff. Safety of residents is paramount.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your response. We may be a little short on chandeliers but our whole team work hard to ensure we create a welcoming and secure home for all our residents.

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Review from Val G (Ex Family Member) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

Friendly and relaxed atmosphere. Pleasant surroundings. Most importantly clients appear content.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Many thanks for taking to the time to give us your feedback. Relaxed and friendly is our aim, so that residents truly feel that this is their home that they share with us.

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Review from Irene C (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

Coming from a small residential home to a much bigger dementia home has been difficult in terms of noise and lack of home comforts eg. Mum always loved her china teacup. The care is very good and that staff kind and have spent a lot of time trying to get her settled. It is a sad situation for all concerned

but we feel Clifden House do their best.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your feedback. It's really important for us to hear about your experience. Our whole team, from carers to activities coordinators and housekeeping staff, work consistently to ensure our residents feel settled and welcomed as they adjust to a new environment.

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Review from Janet L (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

Staff very good but need a few older ones with more experience.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you for your time in writing to tell us your thoughts about the home. We have a strong history of younger team members rising up over time to become team managers and even home manager! Developing their skills and abilities is key to building a team that is knowledgeable and caring.

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Review from Valerie S (Niece of Resident) published on 25 July 2019
Submitted via Website • Report

Overall Experience

All staff were friendly and helpful when approached. My aunt is happy and well cared for at this facility. Many staff have been here for a number of years which is fantastic for continuity of care with far less confusion/anxiety for the residents. Living thousands of miles away, it is very comforting

to know my questions will be answered and taken seriously.
Myself and my cousin, who are responsible for my aunt, are very pleased with the care provided and the staff in general.

Reply from Nial Joyce, Owner at Clifden House Dementia Care Centre

Thank you so much for taking the time to review our service. We have always recognised that a large part of our duty of care to our guests and residents is to work side by side with family and representatives to ensure everyone is satisfied with the care that we deliver. This involves comprehensive and consistent communication and feedback to reassure and inform.

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Review from Paula M S (Sister of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience

I live in Australia and the home keep me up to date on my brother's condition and any hospital admissions, etc. he has in a very timely manner. The staff are always extremely helpful and informative about my brother's condition.

Reply from Nial Joyce, Care Provider at Clifden House Dementia Care Centre

Thank you so much for taking the time to review our service. It was a pleasure to welcome you to the home on your recent visit to the UK and for you to see at first hand the work of all our team at Clifden House.

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Clifden House Dementia Care Centre

Care Provided by Clifden House Dementia Care Centre

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Funding & Fees Guide for Clifden House Dementia Care Centre

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