Review from Carol H (Wife of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience

When my husband was at Clifden the staff showed great kindness and professional care towards all the residents. It was a very difficult time for me and the staff helped me through it ensuring that I was also looked after. The staff do a very difficult demanding job with care and devotion to the well-being

of the residents. Having spent a lot of time at Clifden House and observed the day-to-day running I can honestly say that I have been very impressed by how well the residents are cared for. My husband has now passed on and, although expected and very sad, the staff made this a lot easier for me by all their help and support. Very many thanks to everyone. (I have recommended to a friend who has recently moved her relative to this home.)

Reply from Nial Joyce, Care Provider at Clifden House Dementia Care Centre

Thank you for your kind comments. We work hard to suppport family and friends, alongside our residents, during what can be a difficult time.

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Review from S P (Daughter-in-law of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience

I would like to say that the activities co-ordinator was always very encouraging and enthusiastic she seemed to have great communication with the residents. My father-in-law responded very well to her and took part in activities. He particularly enjoyed the singing sessions she was able to get a lot

of the residents to partake.

Reply from Nial Joyce, MD at Clifden House Dementia Care Centre

Thank you for your feedback. Activities and socialisation are at the heart of what we provide at Clifden House. Dementia does not mean the end of positive life experiences.

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Review from M R (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience

Staff consistently showed great care and sensitivity towards my father.

Reply from Nial Joyce, MD at Clifden House Dementia Care Centre

Thank you for your feedback, and I'm pleased to hear that we were able to positively assist in your father's care.

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Review from Angela S (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

Since arriving from hospital to Clifden House Dementia Care Centre in May 2015 I almost immediately saw a huge improvement in his health and he became much more relaxed and happy. The nurses and staff all have a lovely relationship with him and I feel they are all doing their best to keep him comfortable

for the rest of his days. I cannot speak more highly of all the caring staff who are also warm and friendly towards me.

Reply from Nial Joyce at Clifden House Dementia Care Centre

Very pleased to hear that you saw a positive change. Our main goal is to improve the quality of life at a time when clinical and medical needs may seem to overwhelm everything else.Thank you so much for your feedback.

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Review from Sylvia H (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

Activities, food, staff all excellent. Although I visit my mother every day I am always informed if there are any issues when I am not there. After an unfortunate fall in her bedroom, I was immediately told and now she has measures put in place so staff know when she tried to get out of bed during the

night, such as regular checks and a special mat by the bed which sounds an alarm in the nurse's station. I would not hesitate to recommend this care home and after 4 years there, I look forward to celebrating mother's 100th birthday.

Reply from Nial Joyce, Care Provider at Clifden House Dementia Care Centre

Thank you so much for your feedback. It's invaluable in ensuring we can build on those things we do well and focus our efforts where they are most needed.
Looking forward to the 100th birthday celebrations!

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Review from Susan G (Daughter of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience

Alzheimer's took away my mum's dignity. Clifden House gave it back. She was cared for with respect, compassion and a sense of humour. In her final hours, the kindness of all the staff helped support her and the family. No one would wish to end their days in care but Clifden was a happy place. There

were always things going on and the staff to care for residents when the family no longer could. I would have no hesitation in recommending this care home.

Reply from Nial Joyce, Care Provider at Clifden House Dementia Care Centre

Thank you so much for your feedback. It is our goal to maximise the opportunities to create meaningful life experiences at every stage, and we're very glad that you witnessed the humour and kindness that goes alongside this.

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Review from K N (Son of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience

The staff at the home always showed care and compassion towards its residents, the management was always on hand to help or support and in the final days the staff had dignity and respect.

Reply from Nial Joyce, MD at Clifden House Dementia Care Centre

Many thanks for taking the time to review our service. I understand that we ask for feedback at a sensitive time, so your thoughts are very important to us, and we value your comments.

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Review from C W (Son of Resident) published on 9 November 2015
Submitted via Postal Card • Report

Overall Experience

Generally we are reasonably satisfied with mums care. The home does everything possible to entertain and stimulate the patients. However, sometimes there appears to be severe lack of staff with high percentage of casual staff. There appears to be very little staff management, especially of casual workers.

The regular staff are good. Personal effects disappear regularly despite protestation. The food is good. We have had cause to complain in the past and generally complaints have been dealt with, although managers are often dismissive. Repeated requests to work mums hands, and finger nails have been ignored. Mum is 95 and has been there for six years. Fees increased from £550 to £800 per week in that time.

Reply from Nial Joyce, MD at Clifden House Dementia Care Centre

Thank you very much for taking the time to give us feedback. We'd like to take the opportunity to clarify some of the points you have raised and would, of course, be very happy to meet with you at the home to ensure we're meeting your expectations.
We use the Residential Forum and Care Home Staffing models, as utilised industry wide, to assess our required staffing levels, and are documented as always employing over and above recommended hours for our client group in order to ensure we can deliver the very best of care at all times. We do not employ casual staff at Clifden House. It is not possible to work with us without undergoing a full recruitment and training procedure, including DBS and reference checks and a three month certificated training requirement. If we need to utilise agency staff to cover for sickness and absence, they have also undergone the same recruitment process. We are proud to say that our use of agency staffing accounts for less than 5% of our staffing hours.
Our care team is managed by a team manager and two care seniors on the floor, observing practice and allocating tasks throughout the day and night shifts.
We're glad to hear that issues you have raised have been dealt with and would propose a further meeting at the home to ensure other issues are resolved, as our records show has been achieved in the past.
We were very pleased that your mother moved into a brand new room in our new-build extension following our refurbishment. We are happy to state that our fees range from £750 to £950 per week, dependent upon care needs.

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Review from Colin (Husband of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience

I visit my wife most days and find the staff caring and attentive towards her. The surroundings are bright and clean with ample room for residents to circulate. There appears to be adequate staff on duty to attend to residents needs. There are activities for all who wish to participate.

Reply from Nial Joyce, MD at Clifden House Dementia Care Centre

Thank you so much for taking the time to tell us your views. We aim to provide the right care at the right time, all the time, and I hope we can continue to support you in this in the future!

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Review from Anthony W (Son of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience

Mum has been in Clifden House since 2013. When she first went in and her condition was less severe she was extremely happy in her surroundings and really content. She was always treated in a friendly manner which added to her happiness. As her condition has deteriorated and she has her off days she

is still treated in the same way with compassion and kindness. As her son I am naturally pleased that she is as content as possible and although I don't think she knows who I am now, I still get a smile. Apart from her hair being done regularly another small kindness is her nails being varnished. A nice kindness.

Reply from Nial Joyce, Care Provider at Clifden House Dementia Care Centre

We are very pleased to hear that we have continued to provide personalised care as your mother's condition has developed. It is our goal to continue to meet the needs of our residents and support them throughout the progress of their condition, without having to resort to disorientating nursing or hospital admission. And we're pretty good with the nail varnish!

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Review from Sheila W (Wife of Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience

They treat my husband with both dignity and respect in what is a very demanding job as he does not always co-operate and can be aggressive and agitated, so I cannot fault his care. Myself and my family are always made welcome both management and staff at any time. So my experience overall is excellent.

Reply from Nial Joyce, Care Provider at Clifden House Dementia Care Centre

Thank you so much for your comments and feedback. Our primary duty is towards the care of the resident, but this is so often best achieved alongside families and carers, and by offering them support so that we can work together to really discover the person behind the illness, and allow them to thrive. I hope you feel we have achieved this with you.

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Clifden House Dementia Care Centre

Care Provided by Clifden House Dementia Care Centre

Good to Know

Funding & Fees Guide for Clifden House Dementia Care Centre

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