Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST
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9.9 79 Reviews
  • Copper Beech Care Home, Uckfield
Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages are put together by experienced professionals and tailored to individual requirements.

A purpose-built property has modern safety features, underfloor heating and is wheelchair accessible. Comfortable furniture is colour coordinated and the patio and garden areas are great for relaxing in.

As an enhanced service to the residents, weekly GP visits are conducted at Copper Beech Care Home, enabling residents to receive regular, personalised medical reviews as part of the person-centred care.

The home prepares delicious meals and snacks for residents to enjoy in the social dining area or in the comfort of the privacy of the resident's room. There are always plenty of favourites on the menu, but the staff also talk to each resident on arrival about likes and dislikes, and any special dietary requirements.

An active lifestyle is supported, with carers helping residents to access the hobbies and interests that inspire them and there are many activities to take part in such as arts and crafts, bingo and games.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Copper Beech Care Home'.

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Care Provided by Copper Beech Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hasib Khan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Copper Beech Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Close to the market town of Uckfield, with its independent shops, cafés and library. The Bluebell Railway, Ashdown Forest and the National Trust’s Sheffield Park, are all within easy reach.


  • Parking

  • Parking available onsite


Copper Beech Care Home Reviews (79)

Total of 79, showing 1-20
9.9

Copper Beech Care Home has a Review Score of 9.9 (9.857) out of 10, based on 19 reviews in the last 2 years. Over all time Copper Beech Care Home has 79 reviews.

Overall Experience

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Review from Jenny S (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very impressed with the level of care and the attention to detail. My dad enjoyed his stay and would be happy to come back for another visit. The housekeeping staff were very helpful and the home was lovely and clean. They were happy to help in anyway that they could. Would recommend Copper Beech
Care Home to anyone who asks. Many thanks.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Copper Beech.


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Review from Connie W (Daughter of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is content and happy in Copper Beech Care Home. The staff are caring and look after my dad very well, they have also looked after me when I have been upset about putting him in a care home.
My dad loves the food in the care home and quite often has seconds. He also loves the singalong afternoon.
Copper Beech's care of my father has taken a lot of stress away from me.

Reply from Lisa Henderson, Customer Care Advisor at Copper Beech Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. We hope to continue providing your Dad with the best possible care.


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Review from R D (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother entered Copper Beech Care Home in August 2023, I am confident that she has received the very best care possible. All the staff are compassionate and patient.

Reply from Lisa Henderson, Customer Care Advisor at Copper Beech Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Compassionate" and "Patient" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from K G (Friend of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Copper Beech Care Home is exceptional.
The staff are always extremely positive, helpful and caring. They go out of their way to make the residents and visitors feel comfortable and relaxed.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your lovely review. It is always nice to hear words like helpful and caring being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from David P (Son of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had incredible care at Copper Beech Care Home over the last 8 months. The staff have been very kind and attentive throughout this time. We couldn't have asked for a more caring environment, especially bearing in mind how frail and poorly she was before admission. It was a massive comfort
to know that she was safe and secure in Copper Beech.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from R F (Son of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a care home for my father and walked into Copper Beech unannounced. The reception staff and management could not be more helpful and sympathetic and we were very happy to help. My father has settled very well and the nursing staff have been wonderful. They treat the residents with
dignity and care. Overall, my family have been very happy that we chose Copper Beech for my father.

Reply from Maria Ricketts, Customer Care Adviser at Copper Beech Care Home

Thank you for your kind words. We hope Copper Beech Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from Paul T (Brother of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered the home in late January 2024 following an inspection by my wife and myself. We were shown round by a very charming member of staff who explained all about the care they could provide. My sister and myself cannot fault the care she has been given. I know she can be difficult at times,
however, the staff just smile and cope with each situation and I am extremely pleased with their care of her.

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after we hope Copper Beech Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Alexander G (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful and attentive staff. I feel my father is in good hands. The food is excellent.

Reply from Grace Langfield, Customer Service Adviser at Copper Beech Care Home

We appreciate you taking the time to leave us your review. It is always nice to hear words like “very friendly” and “attentive” being used to describe our staff. We hope to continue providing your loved one with the best possible care.


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Review from B J (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was treated with the utmost care and attention. She loved all the staff and they loved her. Her bedsores were immediately dealt with from hospital stay. All staff, management, orderlies and nurses were fantastic. I could not speak more highly of this home. I would score it 10 out of 5. Thank
you for your care and attention to my dear mum.

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one was cared for and looked after. We are happy to hear that your Mum felt like a part of our Copper Beech family. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from I J (Son of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received wonderful care and attention from all the staff at Copper Beech Care Home. I was made to feel very welcome on all my visits. We are all exceedingly grateful and could not have wished for better! Thank you!

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. We are very pleased that you felt welcome and that your Mother received good quality care at Copper Beech Care Home. It is always nice to hear from family members feeling like their loved one was cared for and looked after and we are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Jane W (Sister-in-law of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Copper Beech is very welcoming and homely, with high standards of cleanliness. While the staff are caring and friendly and nothing is too much trouble. The staff appear to have a good rapport with the residents and also take an interest in the residents as individuals. The residents are also well catered
for, with activities and entertainment which is open to the residents' visitors to share as well. I feel that my brother-in-law, who suffers from dementia and other issues, is being well looked after and cared for.

Reply from Eden Tomlinson, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from V K (Wife of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had Alzheimer's so he went into Copper Beech from hospital where he was treated for pneumonia. Initially for three weeks respite care. However, after a few days we realised I could not care for him as well as the dedicated staff at Copper Beech. He became a permanent resident in January 2023.
When family and friends visited we all felt his care was excellent. The whole atmosphere of the home was caring and supportive of him and me. He was always very contented, enjoyed the food, but could not remember activities! He sadly passed away in his sleep at the age of 93 on the 15th of October 2023. We were very grateful for the excellent care he received from all the staff - he did not lose his sense of humour and he told me he was living with his family, which I think is a great compliment to everyone.

Reply from Grace Langfield, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one was so well cared for and looked after with us, and our staff were always so welcoming and supportive of yourselves as the family and friends too. We are saddened to hear of your loss but hope you are able to look back on this experience knowing your husband received the best possible care. We will certainly pass on your comments to the manager.


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Review from Alison S (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Copper Beech for my mother has been excellent from the moment she arrived by ambulance to the moment she passed away. The staff were amazing throughout my mother’s ten week stay with them helping her with her feeding, with health problems related to her stay in a previous care home and ultimately
with her end-of-life care.
The trouble Cooper Beech took in reviewing my mother’s needs before admission was far better than any other dementia nursing home in the region that I approached. They treated her as an individual even at the later stages of her life and nothing was too much trouble.
With our other parents, we have a lot of experience of dementia and nursing homes and the team at Copper Beech are the best I have come across, not just in their personalised care but also for keeping me informed on a regular basis.
I felt as though I could go back to being my mother’s daughter again rather than a carer from the moment she arrived at Copper Beech - thank you.

Reply from David Mclean, Customer Service Adviser at Copper Beech Care Home

Thank you for taking the time to leave your kind review. We are sorry for your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope you all feel like a part of our Copper Beech family. We will certainly pass your comments on to the manager. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Kate D (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three months of her life at Copper Beech, following a hospital stay. Prior to that, she had been in a different care home where she hadn’t been given the level of care she needed. Copper Beech saved the day and took mum in when she was very poorly and gave her a calm and loving
few months. She had severe dementia and pressure sores on arrival, obviously, the dementia couldn’t improve but mum seemed calmer with the lovely care she was given and her pressure sores healed up quickly. She wasn’t given calming drugs until near the end. The nurse kept us up to date with mum’s care, always popping in to have a word when we visited, which was most days.
The staff were all wonderful and cared for her with respect and dignity right up to her passing away. They were always very welcoming to family and friends who visited. I highly recommend Copper Beech, thank you for giving calm and kind care at the end of my mother’s life. We will forever be grateful.

Reply from Eden Tomlinson, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind words. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Sue W (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care was given to my mother. The carers were fantastic in her final days. I couldn't have asked for better care.

Reply from David Mclean, Customer Service Adviser at Copper Beech Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We are very happy to hear you felt at ease with your mother in our care. Hopefully you will go away from this feeling like your mother received the best possible care.


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Review from Max H (Son-in-law of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a very welcoming feel. The staff are very friendly and always willing to chat. The residents' welfare and needs seem to come first and thoughtful and enjoyable entertainment is provided by enthusiastic entertainment staff. The food looks delicious and appetising. Although an OAP, I
am not in need of a care home yet, but I hope that if I do have to place myself in one it is a good as Copper Beech.

Reply from Grace Langfield, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely feedback. It is always nice to hear words such as 'thoughtful' and 'enjoyable' used to describe our care and the entertainment we provide for the residents. We hope to continue providing your loved one with the best possible care and thank you for choosing Copper Beech.


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Review from Sandra K (Sister of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect end of life care with total compassion.

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

We appreciate you taking the time to leave us your kind review. We are glad to help you and your family through such a difficult time and hopefully you will go away from this feeling like your loved one received the best possible care, thank you for choosing Copper Beech Care Home.


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Review from A N (Son of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother passed away peacefully at Copper Beech in December 2022 after being a full-time resident there since 2019. We had a very smooth transition into the home as we had used Copper Beech for respite care when my mother lived with my sister and we knew it was the right place for her to go once
her dementia became difficult and risky to deal with in the home environment.
Mum enjoyed the really good food and afternoon tea and cake and got involved with the activities the home organised with other guests and the lovely staff.
We could go in and see her anytime, and pre-Covid it was a wonderful set-up for her.
During Covid of course it was very restrictive, but the home did everything they could and my sister had some access during that very difficult time.
Post Covid my mother's dementia was steadily worsening and this made life more difficult for the staff looking after her, however, they did their utmost to ensure Mum was happy and comfortable before sadly she left us.

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for leaving your kind words. We are saddened to hear about your loss and we are so pleased we were able to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from Robert A (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother died on 29th March 2023, having been a Copper Beech Care Home resident since January 2018. She suffered with extreme dementia, with limited mobility for most of her stay at the care home.
My mother was treated with respect throughout her time at Copper Beech and I have nothing but praise
for the staff and managers who looked after her.

Reply from Fran Donno, Customer Service Adviser at Copper Beech Care Home

Thank you for taking the time to leave your lovely response. We are saddened to hear about your loss but we hope you can find comfort knowing your mother received such respectful and dignified care in our Copper Beech Care Home.


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Review from Debra H (Friend of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved into Copper Beech Care Home in May last year and was made very welcome by all of the staff. She was not very mobile but whenever I visited she was always comfortable and the staff did their utmost to get her out of her room and join in the activities. They weren't always successful
but whenever they were she enjoyed herself immensely. The patio area is very pleasant and I was able to bring my labrador to the home when it was warm enough to sit outside, which my friend loved. Thank you to everyone for making her time there as pleasant and comfortable as possible.

Reply from David Mclean, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind words. We hope Copper Beech Care Home did everything possible to make the transition as easy as possible, especially during such a difficult time. It is always nice to hear from family and friends feeling like their loved one is cared for, and being able to visit especially with your labrador can make such a difference as well, we look forward to seeing you again soon.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Copper Beech Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Copper Beech Care Home is calculated as follows: ( (200 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 224 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Copper Beech Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms that look out onto the peaceful gardens and surroundings, with ensuite facilities.


Awards / Recognitions (8)

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Meet the Team (1)

Hasib

Hasib Khan

Job Title: Home Manager

Joined: 2022

I have been working for Bupa since February 2022. I started as a peripatetic manager and I am currently working as the registered home manager at Copper Beech.


I have been working in the care sector for the last 20 years. I was always passionate about caring for people especially elderly vulnerable adults who really need support. As a result, I started to work in the care sector. I worked as a team leader, deputy manager, home manager and regional support manager for various organisations.


I have managed nursing homes, dementia residential homes and learning disability homes during my career and also worked as a regional support manager overseeing three nursing homes before I joined Bupa.


I really enjoy making a difference in and improving our residents' quality of life.


Outside of work, I am married with children. My hobbies include music and travelling. I like to play the guitar in my own time, travel to new places and spend time with my family.


Frequently Asked Questions about Copper Beech Care Home

What types of Care is Copper Beech Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Copper Beech Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Copper Beech Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Copper Beech Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Copper Beech Care Home to the centre of Uckfield?

1.2 mile(s) as the crow flies, distance by road may be significantly further.