Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST
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9.9 79 Reviews
  • Copper Beech Care Home, Uckfield
Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages are put together by experienced professionals and tailored to individual requirements.

A purpose-built property has modern safety features, underfloor heating and is wheelchair accessible. Comfortable furniture is colour coordinated and the patio and garden areas are great for relaxing in.

As an enhanced service to the residents, weekly GP visits are conducted at Copper Beech Care Home, enabling residents to receive regular, personalised medical reviews as part of the person-centred care.

The home prepares delicious meals and snacks for residents to enjoy in the social dining area or in the comfort of the privacy of the resident's room. There are always plenty of favourites on the menu, but the staff also talk to each resident on arrival about likes and dislikes, and any special dietary requirements.

An active lifestyle is supported, with carers helping residents to access the hobbies and interests that inspire them and there are many activities to take part in such as arts and crafts, bingo and games.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Copper Beech Care Home'.

Care Provided by Copper Beech Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hasib Khan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Copper Beech Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.


Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Close to the market town of Uckfield, with its independent shops, cafés and library. The Bluebell Railway, Ashdown Forest and the National Trust’s Sheffield Park, are all within easy reach.


  • Parking
  • Parking available onsite


Total of 79, showing 21-40
9.9

Copper Beech Care Home has a Review Score of 9.9 (9.857) out of 10, based on 19 reviews in the last 2 years. Over all time Copper Beech Care Home has 79 reviews.

Overall Experience

  • 62
  • 14
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  • 1

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My uncle needed urgent care and was extremely fortunate to be offered a place at Copper Beech.
He received exceptional care from all the staff who are so kind and caring. Nothing was too much trouble and I will always be thankful to them.
It is such a clean, bright and friendly atmosphere in the
home. The rooms are so homely and well-equipped. Every need is met.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your feedback. We are happy that we were able to support the family and look after your Uncle in your time of need. Thank you again for your kind words.


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Overall Experience  Overall Experience 3.0 out of 5

Staff are, on the whole, very good but bank staff often do not speak English well - very difficult for elderly people. Activities need to take everyone's disabilities into account. Cleaners need more time to be thorough - chair seats are dirty etc. Understaffed so details are being missed - residents
with dirty nails, always in a hurry not able to spend time with the residents who really need to talk. Not overly impressed with the doctor. The bedrooms are too small, the bathroom is poky - a toilet that has not flushed properly since the day my father arrived and still doesn't! Replacement lift saga!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for taking the time to write a detailed review. We do encourage feedback and I am sorry Copper Beech has not met your expectations recently. We are taking steps to address the issues you raise, for example in the last six months recruitment of permanent care staff has increased and reliance on agency staff has halved, and we have also recruited new team members to our housekeeping team. Copper Beech has a varied activity programme and does its very best to cater for the wide range of our residents' abilities and interests.
We would also be happy to speak directly about your concerns with the local GP surgery and to look at the options available for an alternative room. To discuss further please contact the home manager or our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

I find the staff of Copper Beech Care Home to be amazing. They really do care for the residents. The activities are brilliant and very varied, including a visit from a shetland pony. I do think their rooms are too small considering how much time they spend indoors.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your feedback. We are so glad your loved one enjoys the visits from the pony and the other activities available. I will certainly pass your comments about the rooms on to our management team. Please let us know if there is anything further we can do to make your loved ones stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

My sister (97) has been a resident for nearly two years. She is not very mobile and needs help in day to day requirements. The staff at Copper Beech Care Home are extremely kind and understanding - nothing is too much trouble. I always receive a smile and warm welcome.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your review. It is lovely to hear our staff described in this way, please let us know if there is anything further we can do to make your sister's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

An excellent establishment, carers are efficient, cheerful and ready to give that extra effort when required. The resident always comes first. I would not hesitate to recommend this Copper Beech Care Home to others.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your review. We are happy to hear that you find our staff go above and beyond. Thank you for your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

My husband recently went into Copper Beech Care Home for two weeks respite with a view to his stay becoming permanent.
I cannot praise all the staff highly enough. They have made a very stressful decision so much easier to bear. The care, compassion and understanding we have both been shown have been
exceptional.
My husband speaks of the kindness and good care shown to him each time I visit. He also enjoys the meals and excellent entertainment.
A big thank you to all the staff from us both.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your lovely review. We are so happy that we were able to help support you both through this difficult decision. It is so nice to hear that your husband has found all of our staff to be compassionate and understanding, I will certainly pass on your thanks to the whole team. Thank you for choosing Copper Beech.


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Overall Experience  Overall Experience 5.0 out of 5

We would certainly recommend Copper Beech Care Home for many reasons! My mother has been there for around two and a half years through the pandemic.
She needs 24/7 care and support as she has severe dementia and her needs have been completely catered for.
She is treated with dignity and receives exemplary
care. We feel very lucky to have found Copper Beech.
She is safe and secure in her environment and although my mother can't use the activities, they are there for others.
We are delighted with the amazing, dedicated staff who go way and beyond.
Thank you so much.

Reply from David Mclean, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care and it is always nice to hear words like "exemplary care" being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible. Thank you for choosing Copper Beech for your stay.


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Overall Experience  Overall Experience 5.0 out of 5

A care home had to be found for my mother in August of this year. We found the home to be clean, light and airy. The staff are wonderful. They are all so friendly and great with the residents. Very happy with the home and, most of all, Mum is being well looked after.

Reply from Rebecca Kellegher, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind words. We are very happy to hear your mother has settled so well and that you are pleased with the care she is receiving at Copper Beech. We hope to continue providing your loved one with the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Copper Beech for over four years after her two previous care homes closed. During this time, she has been treated with respect and shown love and kindness. She has not wanted to go into hospital during her many illnesses, preferring to stay where she is well cared for.
The staff have kept me informed whenever she has been unwell and supported me during these times. I have complete peace of mind knowing that she is in very safe hands. My love and thanks from all of her family for the wonderful care of a very special, amazing lady.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your lovely review. It is so nice to hear you describe the care your Mother receives and how reassuring this is for you. We certainly hope to continue providing her with the very best care possible; thank you for choosing Copper Beech.


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Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been at Copper Beech Care Home for the last couple of months. She has enjoyed the activities with other residents, loves the food and the staff are caring, patient and friendly. She has lots more to look forward to everyday. She is the happiest I have seen her for ages.

Reply from David Mclean, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. It's always nice to hear from family members letting us know how much their loved one has improved while in our care, and hearing that your Grandma is the happiest you have seen her in ages, goes to show how comfortable she feels at Copper Beech care home. Thank you for choosing Copper Beech for your stay.


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Overall Experience  Overall Experience 5.0 out of 5

If you’re looking for an excellent care home for a loved one, look no further!
We have recently had to make the difficult decision to move my grandmother into a care home. We chose Copper Beech Care Home and they’ve been exceptional.
From the moment we enquired, Copper Beech has been nothing short
of incredible. Nothing is too much bother and they constantly are striving for the absolute best.
The staff are absolutely amazing. They are so incredibly kind, genuine and caring that it feels they’re part of Grandmother’s family now. They are so wonderful with her and will do everything and anything for her.
Her room is absolutely beautiful, it’s so spacious and constantly kept immaculately clean. They allowed us to bring as much of my grandmother’s property as she wanted, which has really enabled the room to feel like hers.
The facilities are second to none and there is so much for my grandmother to do. We are thrilled with their care and would highly recommend them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your kind words. We are so glad to hear that from the start Copper Beech has been "exceptional, incredible and amazing". It is always so nice to hear our care described in this way. Thank you again for your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Copper Beech Care Home.
Excellent care is given by very kind, caring and helpful staff.
Mum was very happy there and I cannot thank everyone enough who looked after her.
Thank you again.

Reply from Amanda Barnes, Customer Service Adviser at Copper Beech Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel excellent care is given at our home. Thank you for your recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

We moved Mum to Copper Beech when it was evident that her assisted living arrangement was no longer suitable.
We did considerable research before deciding on Copper Beech and have been delighted with the professionalism and care which has been afforded to our 93-year-old mum.
Nothing is too much
trouble and despite the enormous strain, which Covid has placed on the staff, any concerns about our mum's health and welfare have been attended to timely and with compassion.
Could not recommend highly enough.

Reply from Amanda Barnes, Customer Service Adviser at Copper Beech Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is always nice to hear words such as professionalism and compassion to describe our care. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Overall Experience  Overall Experience 5.0 out of 5

When it became obvious that our mum needed full-time care it was a very hard decision to find the right home for her. After speaking to the manager at Copper Beech Care Home and hearing everything about the home we knew that this was the home for Mum. All the staff were so kind and caring and welcoming.
The girls on reception went out of their way to make sure we could visit Mum as often as we could. Mum was very happy there and the care and kindness that was shown to her was amazing and when sadly our mum passed away peacefully, the staff were so thoughtful and kind. We can't thank them all enough. We would highly recommend Copper Beech. It was everything that we hoped for and more for our mum.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your review. We are glad to have been able to help support you and your family through such a difficult time, hopefully you can go away from this knowing that your mum received the very best of care. Thank you for your lovely recommendation.


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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care given to my mum, the staff are all kind and caring. She is well looked after. It has been a challenging year dealing with the Covid 19 pandemic. I feel that the home has made an extremely difficult situation run smoothly and provided excellent care for my mum.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your kind words. We are glad to be able to help support you and your family through what certainly has been a challenging time.


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Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Copper Beech she has been very well looked after. Her needs have always been met with a level of kindness, patience and understanding that is very reassuring that she is in the right place for her now.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your kind words. We are so happy to hear you feel she is being treated with such care and kindness. We look forward to continuing to provide her with the best care possible.


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Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the whole process of booking my mother into Copper Beech Care Home. All the staff were very kind, helpful and supportive. My mum writes: "I would like to thank you and your charming staff for the very happy week I spent with you. The meals were varied and excellently cooked
by your chef. I was very comfortable in your nice room and I feel much recovered and able to tackle life in the real world again." I would certainly highly recommend Copper Beech Care Home.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Copper Beech Care Home

Thank you for taking the time to leave your review and your kind words. We are glad to help you and your family through such a difficult time. I am happy to hear you have made a full recovery with the help of the staff at Copper Beech and are able to go back into the real world feeling confident.


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Overall Experience  Overall Experience 5.0 out of 5

My dad was fast-tracked to Copper Beech Care Home for palliative care. I can't thank them enough for the care to dad and myself in these very difficult times. With Covid restrictions, they let me be with dad twice to comfort and reassure him. Sadly dad only had ten days with them, but he was very well
looked after and they made sure he could watch his beloved horse racing, so thank you to them all.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Copper Beech Care Home

Thank you for your kind review. We are glad to have been a help to you and your family through such a difficult time and are saddened to hear of your loss. Hopefully, you can go away from this feeling like your loved one received the best possible care in the short time spent with us.


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Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for a better place for my Mum to be, or better staff to look after her.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your review. We are glad to hear that you are happy with the care provided for your mum.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given at Copper Beech. I trust their expertise and am fully confident that my Mum is in the very best environment for her complex and deteriorating needs. The staff are caring, knowledgeable, polite, reactive and understanding. We couldn't ask for more.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for taking the time to leave a review. We are glad to hear you feel that your Mum is so well looked after. We hope to continue providing her with the best possible care.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Copper Beech Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Copper Beech Care Home is calculated as follows: ( (200 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 224 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Copper Beech Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms that look out onto the peaceful gardens and surroundings, with ensuite facilities.


Awards / Recognitions (8)

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Meet the Team (1)

Hasib

Hasib Khan

Job Title: Home Manager

Joined: 2022

I have been working for Bupa since February 2022. I started as a peripatetic manager and I am currently working as the registered home manager at Copper Beech.


I have been working in the care sector for the last 20 years. I was always passionate about caring for people especially elderly vulnerable adults who really need support. As a result, I started to work in the care sector. I worked as a team leader, deputy manager, home manager and regional support manager for various organisations.


I have managed nursing homes, dementia residential homes and learning disability homes during my career and also worked as a regional support manager overseeing three nursing homes before I joined Bupa.


I really enjoy making a difference in and improving our residents' quality of life.


Outside of work, I am married with children. My hobbies include music and travelling. I like to play the guitar in my own time, travel to new places and spend time with my family.