Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST
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9.9 79 Reviews
  • Copper Beech Care Home, Uckfield
Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages are put together by experienced professionals and tailored to individual requirements.

A purpose-built property has modern safety features, underfloor heating and is wheelchair accessible. Comfortable furniture is colour coordinated and the patio and garden areas are great for relaxing in.

As an enhanced service to the residents, weekly GP visits are conducted at Copper Beech Care Home, enabling residents to receive regular, personalised medical reviews as part of the person-centred care.

The home prepares delicious meals and snacks for residents to enjoy in the social dining area or in the comfort of the privacy of the resident's room. There are always plenty of favourites on the menu, but the staff also talk to each resident on arrival about likes and dislikes, and any special dietary requirements.

An active lifestyle is supported, with carers helping residents to access the hobbies and interests that inspire them and there are many activities to take part in such as arts and crafts, bingo and games.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Copper Beech Care Home'.

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Care Provided by Copper Beech Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hasib Khan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Copper Beech Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Close to the market town of Uckfield, with its independent shops, cafés and library. The Bluebell Railway, Ashdown Forest and the National Trust’s Sheffield Park, are all within easy reach.


  • Parking

  • Parking available onsite


Copper Beech Care Home Reviews (79)

Total of 79, showing 41-60
9.9

Copper Beech Care Home has a Review Score of 9.9 (9.857) out of 10, based on 19 reviews in the last 2 years. Over all time Copper Beech Care Home has 79 reviews.

Overall Experience

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Review from Michael A (Husband of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round excellent. Kind, efficient, caring and helpful.

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Review from Susan R (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that without all your support over the last year my family and I would have been lost. You took great care of mum and dad and made their last year with us a happy if not a healthy one and for this, we will always be grateful.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Copper Beech Care Home

We really appreciate you taking the time to leave us such lovely comments. Please let us know if there is anything else we can do for you or your family.


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Review from Gillian H (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that we got Mum and Dad into Copper Beech, they were both cared for and looked after so well, right up to the end of life. The home was like an additional family, very welcoming and caring. It gave us peace of mind and would highly recommend the home to any of our family and friends,
we couldn't have picked a better one!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.


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Review from Heather W (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Copper Beech was my mum's home for three and a half years until she passed away in April 2020. The manager and her staff loved my irascible, naughty and characterful mum. They cared for her like she was family. Copper Beech is a family. Every staff member treats the residents with dignity and cares
for them with tenderness and kindness. My mum's death was very distressing for us as we could not be with her but was made easier by us knowing she was with her other family. I wouldn't hesitate to recommend Copper Beech.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Copper Beech Care Home

Thank you for your lovely words, we are happy we could help you and your family through a difficult time.


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Review from L M (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it. All staff work as a team. An email to the office ensures that information is shared appropriately between departments. Any requests are acted on promptly and communicated back. One of the most rewarding aspects for me is that they treat residents as individuals. My dad is unique in many ways.
They have adapted to accommodate his level of independence, maintaining the buggy. They have supported his use of technology so he is still in contact with family and friends. They have accepted his hobby of moth trapping and met his individual dietary requirements. There is a happy family atmosphere.

Reply from Emily Wilson, Customer Services Adviser at Copper Beech Care Home

Thank you so much for taking the time to leave us such lovely feedback. We are so pleased to hear you are fulfilled with Copper Beech and the care they are providing. Thank you for trusting us with your Dad's care.


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Review from J J (Respite Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed a comfortable and successful convalescence. All members of staff, nursing and others were helpful and attentive, always ready to do the little extra which means so much. I enjoyed the friendly atmosphere.

Reply from Greta Narbutaityte, Customer Adviser at Copper Beech Care Home

Thank you for the lovely feedback. We are very happy to hear you enjoyed your stay with us. Hope to see you again in the future!


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Review from Kenneth H (Son of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent

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Review from V R (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Out mother has Dementia and moved at Easter this year to Cooper Beech, from another local Dementia unit. Every member of staff is friendly, caring, professional and this made the transition easier for us. Their knowledge and coping mechanisms for Dementia sufferers are very evident. Our family feel
comforted and confident knowing that our mother is safe and very well cared for. The whole team are very friendly and welcoming when we visit, I would have no hesitation in highly recommending Copper Beech.

Reply from Greta Narbutaityte, Customer Adviser at Copper Beech Care Home

Thank you for taking the time to leave such lovely feedback.


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Review from Gillian C S (Wife of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very happy with the way my husband is cared for and will not hesitate to recommend Copper Beech Care Home.

Reply from Greta Narbutaityte, Customer Adviser at Copper Beech Care Home

Thank you for your praise, Gillian. We are very happy to hear you can feel at ease with your husband in our care.


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Review from Bev W (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was only here for a very short time as she sadly passed away while in the home. The staff were absolutely wonderful to my mum and treated her with so much dignity in her last few days. I just want to say a big thank you to them all.
My mum had also been in previously for respite, which again,
was also excellent.

Reply from Greta Narbutaityte, Customer Adviser at Copper Beech Care Home

Thank you for your kind words. We are very saddened about your loss and we hope we did everything possible to help the family through such a difficult time.


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Review from June L (Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive and friendly. Environmentally pleasant. More light would be appreciated. I feel so much more well in myself. Thank you Copper Beech, now able to get about and be part of the wider community.

Reply from Josephine Gaupholm, Customer Adviser at Copper Beech Care Home

Thank you for your review of Copper Beech Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the supportive and friendly environment. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Dorothy C (Wife of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were very happy with the love, care and special support given while our loved one was in Copper Beech.

Reply from Josephine Gaupholm, Customer Adviser at Copper Beech Care Home

Thank you for your review of Copper Beech Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the love, care, and support your family was provided while your loved one was staying at the home. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from J C (Nephew of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Copper Beech management to see if they could provide nursing care for my Aunt when she came out of hospital. They were very open about care level ability, showed me round at short notice and explained clearly what was available. When she left hospital they welcomed her and made every effort
to ensure she was comfortable and reassured as to safety and care.

Reply from Josephine Gaupholm, Customer Adviser at Copper Beech Care Home

Thank you for your review of Copper Beech Care Home. We are pleased to hear that you and your aunt have had a positive experience with the home and appreciate your comments regarding the openness of the home and the welcome they gave your Aunt. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Charles S (Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with my stay and I hope it continues.

Reply from Andrew Hyland, Customer Adviser at Copper Beech Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Anne R (Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a very nice place to come to. The staff are delightful in every way and have made me feel welcome. I have been here twice before and my husband died here. The caring staff couldn't be kinder or more considerate and the nursing staff as well. The food is good. I fully recommend Copper Beech.

Reply from Gabriella Mills, Customer Adviser at Copper Beech Care Home

Thank you for your review of Copper Beech Care Home, we are pleased to hear that you like staying with us and that you get on well with the staff. We appreciate your comments on the home and glad that you would recommend us. We will share your comments with the care homes manager, The Bupa Customer Care Team.


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Review from Christine H (Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very nice. The people are very helpful and pleasant. The hairdresser was very good. The food was good.

Reply from Gabriella Mills, Customer Adviser at Copper Beech Care Home

Thank you for your review of Copper Beech Care Home, we are pleased to hear that you had a good stay at the home. We appreciate your comments on the staff at the home and will share your comments with the care homes manager. The Bupa Customer Care Team.


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Review from Linda M (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 8 months and is happy with the care she receives. The staff are friendly and respond reasonably quickly when called. The room is well-appointed and the standard of cleanliness is excellent. My only reservation is that my mother's room faces the sun for much of the day
so can be too hot for her to sit in her chair next to the window. She would like to be taken into the garden more often. A good and varied menu is offered for each mealtime.

Reply from Gabriella Mills, Customer Adviser at Copper Beech Care Home

Thank you for your review of Copper Beech House, we are pleased to hear that your mother is being well cared for. We appreciate your comments on the residents menu and will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Review from Amanda G (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Copper Beech for 4 weeks and during that time, her behaviour has been challenging to say the least. At all times, the staff have treated her fantastically. I could not fault any one of them. The home is clean, calm and welcoming and I sincerely hope in time that mum will come to
appreciate her lovely surroundings.

Reply from Gabriella Mills, Customer Adviser at Copper Beech Care Home

Thank you for your review of Copper Beech, we are pleased to hear that your mother is being well cared for at the care home. We appreciate your comments on the home itself as well as the staff and will share your review with the care home's manager. The Bupa Customer Care Team.


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Review from L B (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with mum's care. She has been here since the end of last year. They deal with mum in a very caring way. She took a while to settle in but it has given us peace of mind knowing that she is well looked after. All of the staff are lovely.

Reply from Gabriella Mills, Customer Adviser at Copper Beech Care Home

Thank you for your review, we are pleased to hear that you have peace of mind whilst your Mum is staying at our care home. We appreciate your comments of our caring staff and glad they have helped your Mum settle in. Your review will be shared with the home's manager. The Bupa Customer Care Team.


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Review from Linda D (Wife of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved from a previous care home to Copper Beech mainly to make it easier to visit. I am so pleased he was accepted.
He loves it there and I can't praise the management or staff highly enough for their care.
He is treated with kindness and dignity.
There is always something going on if
he wants to join in but has the quiet and privacy of his room if he doesn't.

Reply from Natalie Krisman, Customer Services Administrator at Copper Beech Care Home

Thank you for your lovely review about our home and staff at Copper Beech and I'm glad to hear that your husband is happy and comfortable there.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Copper Beech Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Copper Beech Care Home is calculated as follows: ( (200 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 224 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Copper Beech Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms that look out onto the peaceful gardens and surroundings, with ensuite facilities.


Awards / Recognitions (8)

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Meet the Team (1)

Hasib

Hasib Khan

Job Title: Home Manager

Joined: 2022

I have been working for Bupa since February 2022. I started as a peripatetic manager and I am currently working as the registered home manager at Copper Beech.


I have been working in the care sector for the last 20 years. I was always passionate about caring for people especially elderly vulnerable adults who really need support. As a result, I started to work in the care sector. I worked as a team leader, deputy manager, home manager and regional support manager for various organisations.


I have managed nursing homes, dementia residential homes and learning disability homes during my career and also worked as a regional support manager overseeing three nursing homes before I joined Bupa.


I really enjoy making a difference in and improving our residents' quality of life.


Outside of work, I am married with children. My hobbies include music and travelling. I like to play the guitar in my own time, travel to new places and spend time with my family.