Copper Beech Care Home

Eastbourne Road, Ridgewood, Uckfield TN22 5ST
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9.9 79 Reviews
  • Copper Beech Care Home, Uckfield
Copper Beech is custom-built for a wide range of nursing care and residential needs, these can include post-operative care, convalescence, dementia and palliative care. Respite and long-term care packages are put together by experienced professionals and tailored to individual requirements.

A purpose-built property has modern safety features, underfloor heating and is wheelchair accessible. Comfortable furniture is colour coordinated and the patio and garden areas are great for relaxing in.

As an enhanced service to the residents, weekly GP visits are conducted at Copper Beech Care Home, enabling residents to receive regular, personalised medical reviews as part of the person-centred care.

The home prepares delicious meals and snacks for residents to enjoy in the social dining area or in the comfort of the privacy of the resident's room. There are always plenty of favourites on the menu, but the staff also talk to each resident on arrival about likes and dislikes, and any special dietary requirements.

An active lifestyle is supported, with carers helping residents to access the hobbies and interests that inspire them and there are many activities to take part in such as arts and crafts, bingo and games.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Copper Beech Care Home'.

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Care Provided by Copper Beech Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Hasib Khan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Copper Beech Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Close to the market town of Uckfield, with its independent shops, cafés and library. The Bluebell Railway, Ashdown Forest and the National Trust’s Sheffield Park, are all within easy reach.


  • Parking

  • Parking available onsite


Copper Beech Care Home Reviews (79)

Total of 79, showing 61-79
9.9

Copper Beech Care Home has a Review Score of 9.9 (9.857) out of 10, based on 19 reviews in the last 2 years. Over all time Copper Beech Care Home has 79 reviews.

Overall Experience

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Review from J W (Wife of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything was very good. Staff were excellent but I felt there should be a few more staff on at times.

Reply from Jayne Duck, Customer services administrator at Copper Beech Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Valerie F (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my dad is receiving at Copper Beech. He has settled in well and is enjoying the lovely homemade meals. There are activities/entertainment every afternoon which, much to my amazement, he has joined in with and enjoyed. (Even a yoga class and making a lavender
bag!).
The staff are attentive and seem to know the personal requirements/personality of each resident.
I leave him every day knowing that he is in safe hands.

Reply from Jayne Duck, Customer Services Administrator at Copper Beech Care Home

Thank you for your review. I'm so glad to hear that your dad has settled well and that he is joining in with all the different activities and enjoying his food.


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Review from D S (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mum began her stay for palliative care, to the time she passed away, all the staff and nurses were first class, we could not fault them. Thank you.

Reply from Jayne Duck, Customer Services Administrator at Copper Beech Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Lorraine H (Daughter of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Copper Beach in June.
From the beginning of her stay she was warmly welcomed. Her room was ready, there was a very pretty hand written card to welcome her giving the name of the sister and her initial carer, a very nice personal touch.
Her room and ensuite facility were
clean. Two windows were open just enough to let some air in the room, allowing it to be warm and welcoming.
During my mother's stay we were allowed to come and go as we liked. We personalised her room to help her feel at home.
Every member of staff we encountered was friendly and helpful and seemed to be on hand to answer any questions with ease. They were all caring, kind and professional and nothing was too much trouble. I am also certain that when I wasn't there my mum always knew there was a member of staff not too far away.
Mum although having palliative care told me on a few visits how nice the staff were and how she'd had a joke with some of them. So that was really nice to know.

Reply from Jayne Duck, Customer services administrator at Copper Beech Care Home

So sorry to hear of your loss. Please accept our condolences. It is the little things like the card that make such a difference. I'm sure in time to come it will be a comfort to you knowing that she could have a joke and a laugh with the staff and that she was happy.


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Review from P D (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been in management I found it strange that the house manager did not do a weekend duty who was in overall charge.
The overall complaint was the food, one doesn't expect hotel food, but no imagination, poorly cooked green very and over boiled and I would say that the allowance for the food is
not very generous.

Reply from Jayne Duck, Customer Services Administrator at Copper Beech Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”


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Review from Pauline P (Regular Volunteer) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm, welcoming nursing home where it is small enough to be family. Tight knit and long-stay team of nurses and carers. Excellent liaising and support from local GP surgery. No unpleasant odour and have experienced committed Rn's who are personal but not over familiar. Well-placed nursing stations
for good understanding of all care and safety. Very pleasant patio garden at back. The only disadvantage is that the rooms are very small.

Reply from Jayne Duck, Customer sercices administrator at Copper Beech Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Gavin M (Husband of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are professional, pleasant and helpful. They show interest in and care for my wife. It is a safe and welcoming environment. My wife receives good and friendly respite care here.

Reply from Jayne Duck, Customer sercices administrator at Copper Beech Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Martin T (Son of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family atmosphere with such friendly staff who really care and pay great attention to detail in looking after my mother.

Reply from Emily Wilson, Customer Service Administrator at Copper Beech Care Home

Thank you for sharing your lovely review with us, we appreciate your feedback. I am pleased that you are impressed by Copper Beech and the staff. I will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Carole M (Wife of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went to Copper Beech for respite initially and we were very pleased with the home. In January he collapsed and went to hospital and it was decided that he needed full-time care. We did not hesitate to book him into Copper Beech. The staff and management are excellent and he is very happy
and well looked after. I visit him regularly and the staff are always welcoming. I am very happy that the decision was made for him to be in full-time care at Copper Beech - it is his second home!

Reply from Emily Wilson, Customer Service Administrator at Copper Beech Care Home

Thank you so much for your lovely review, I am so pleased that you are impressed with the home and that your husband enjoys his time whenever he is in Copper Beech. It is our duty to make the residents feel at home, so I am pleased to hear it is like his second home! The Bupa Customer Care Team.


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Review from Ian T (Son of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been declining in health for the last few years. Ending up in A&E this last December forced us to look for a more permanent solution for mum's health and wellbeing. Copper Beech fitted her needs and ours. The staff are friendly, approachable and the food is excellent. There are no 'bad lingering
smells' and hygiene is excellent. Mum is now happier and we are reassured she is being cared for.

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Review from R C (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe and secure, comfortable and clean, like a family.

Reply from Emily Wilson, Customer Service Administrator at Copper Beech Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Clive C (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very settled here. Everyone is very good and take care of me.

Reply from Emily Wilson, Customer Service Administrator at Copper Beech Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from H K (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a very caring attitude and the nurses and staff attend to my needs very well.

Reply from Emily Wilson, Customer Service Administrator at Copper Beech Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from C G (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for 15 months and have been happy and content with no complaints. I am mobile with a stick and am free to walk about, "in" and "out" with permission, within the boundary. We have a community spirit with staff and residents as applicable.
The environment is comfortable and reasonable
and suits my needs. Medically it is good here and reliable, with doctors available weekly if needs be.
Overall it is pleasant, safe and satisfactory.

Reply from Emily Wilson, Customer Service Administrator at Copper Beech Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Tina S (Granddaughter of Resident) published on 31 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My whole family are very disappointed with Copper Beech, we found the majority of carer's cold and unhelpful, it took ages to find a carer/nurse when you needed one. They always seemed very short staffed, which I find totally unacceptable given the prices they charge!! The communal areas were empty
most of the time, you could be visiting for 2/3 hours and not see anyone walking about even! Most of the residents seem to lay in their rooms all day, I only ever saw one lady sat at a table in the dining room upstairs when I visited, which was at least 2/3 times a week.
My grandmother had a family member visit every day and we are all of the same opinions. Copper Beech is making a lot of money, they need to invest in some decent, cheerful caring staff that actually WANT to be there and do the job! A new manager that spends more time out the office, checking on staff and residents also needs to happen, in my opinion! Thank goodness my grandmother was only there 2 months!

Reply from Emily Wilson, Customer Service Administrator at Copper Beech Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing are our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from Linda J (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother went to live at 'Copper Beech Care Home' in October 2015 after leaving hospital with pneumonia and was very weak and frail. Throughout her stay at Copper Beech Care Home she received good care, good food and a very personal level of her needs. I cannot thank the staff enough for looking after
Mother in her final few weeks of her life. Mother passed away on Sunday 10th July after three harrowing weeks when she was so ill. The staff gave me so much support through this difficult time and couldn't ask for better support and nursing needs. I owe Copper Beech Care Home so much - Mother died in a caring and loving environment.

Reply from Rachel Elliott, Customer Service Administrator at Copper Beech Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from C M (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received wonderful care and attention from the staff.

Reply from Jayne Duck, Customer Services Administrator at Copper Beech Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Susan H (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 3 1/2 weeks here at the end of her life suffering from terminal cancer. She was bed bound. The staff treated her with dignity and respect and did their best to keep her pain free although she did experience break through pain. They frequently called the GP out and always made a point
of updating me on what was going on and always had time to answer my questions. Rooms are a good standard, atmosphere clam and peaceful. Certain staff are skilled in end of life care. I'm so glad my mum ended her life at Copper Beech rather than in hospital.

Reply from Rose Pickering, Customer Service Administrator at Copper Beech Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.


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Review from Yvette B (Wife of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank all the staff enough for all their help and excellent care given to my husband. I will recommend this nursing home to all my friends.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Copper Beech Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Copper Beech Care Home is calculated as follows: ( (200 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 224 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Copper Beech Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 27 Mar 2025

Spacious rooms that look out onto the peaceful gardens and surroundings, with ensuite facilities.


Awards / Recognitions (8)

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Meet the Team (1)

Hasib

Hasib Khan

Job Title: Home Manager

Joined: 2022

I have been working for Bupa since February 2022. I started as a peripatetic manager and I am currently working as the registered home manager at Copper Beech.


I have been working in the care sector for the last 20 years. I was always passionate about caring for people especially elderly vulnerable adults who really need support. As a result, I started to work in the care sector. I worked as a team leader, deputy manager, home manager and regional support manager for various organisations.


I have managed nursing homes, dementia residential homes and learning disability homes during my career and also worked as a regional support manager overseeing three nursing homes before I joined Bupa.


I really enjoy making a difference in and improving our residents' quality of life.


Outside of work, I am married with children. My hobbies include music and travelling. I like to play the guitar in my own time, travel to new places and spend time with my family.