Review from A B (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

After a slow start to get the support right, the team on mum's floor were attentive and caring. Mum was only there 6 days but her final days were peaceful and pain free.

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Review from Susan A (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience

We have been visiting since May 2018. Our first problem is always parking, why do the manager and doctor park at the front door? There is insufficient parking. When you visit St Dominic's a warm welcome is always extended as you enter the building. The public areas together with the resident's rooms

always appear neat, tidy and clean. The staff always communicate to you and allay any concerns you may have regarding your resident, you become involved, its what you need when you visit. The activity involvement with the residents is certainly beneficial to our resident, she seems calmer and for us it pays dividends. The food she tells us is great, she loves it, another plus in our book. The staff communicate to the residents, they have learnt their previous living history, the staff talk to them about it, it's great to see such enjoyment the resident gets from it. Finally, we are glad our mum lives there.

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Review from John C (Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience

I was a resident of St Dominic’s on two separate occasions January - May 2016 and August -November 2019. On both occasions, I was looked after very well by friendly professional and caring staff whether carers, co-ordinators or nurses. Many of these became real and genuine friendships that have continued

since moving on from St Dominic’s. I have always been particularly impressed by the kindness, patience and care shown by staff to persons suffering extreme forms of dementia. There are always stimulating activities and entertainment provided as well as generous and good quality food on offer.

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Review from M D (Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience

I was admitted to St Dominic's about a year ago, after being in hospital for more than 6 months. I was in a poor state when I first went in, both physically and emotionally. The staff there were friendly and helped me to gain my independence back after losing my flat, personal properties and access

to my finance. I am very grateful for the staff's help and they are always very respectful of the residents. The food is good and the atmosphere in the lounge is very good, and the managers are always there and willing to listen.

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Review from R G (Husband of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience

My wife was admitted to St Dominic's 21/11/19 and passed away 01/01/20 after being in three more facilities since 24/08/19. She suffered from vascular dementia for approx four years. She settled within two weeks, she had excellent care with the care staff, very caring and attentive. She was happy with

the food and staff kept plenty of drinks etc. I was very pleased and surprised how well in the manner she accepted her stay because she had high standards. Staff called the doctor on several occasions. She was 86 (87 almost) her health had visibly faded when she died in spite of good care.

Reply from Senior Admin, Admin at Seaview Nursing Home

Thank you for your kind words, I will share this with our staff who will appreciate this lovely feedback.

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Review from A C (Sister of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

Every time I visit my sister she has always looked very clean, tidy and suitably dressed. She really enjoys her food and the staff are excellent, helpful, cheerful and welcoming and my sister loves them and they her. We highly recommend this home to everyone and anyone.
Excellent cannot fault it.

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Review from P M (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother has vascular dementia and requires all care now. We transferred her to St Dominic's in November and have been delighted with the care she has received.
It has been a difficult time putting mum into care for the family but the staff take the time to speak to us when we visit and keep us updated

with any changes. All the residents are treated with extreme dignity.

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Review from Lin F (Daughter of Resident) published on 15 June 2019
Submitted via Postal Card • Report

Overall Experience

The staff and management were all very caring and looked after my dad very well. They treated him with dignity and compassion. He was always clean and groomed and very well cared for, they never left him lying in bed unless he wasn't well. They always took him to the lounge where he had company and

a staff member there. If he had the slightest bruise or any problems they always rang me. I would recommend St Dominic's highly.

Reply from Dan Lipscombe, Operations manager at Seaview Nursing Home

Thank you for your kind words. We are all so glad to hear that your Dad's time at St Dominic's was a happy one. Our staff work very hard to make sure the home is a safe and happy one for both residents and their families.

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Review from Fiona S (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

My Dad was admitted to St Dominic's having been treated in hospital for a range of age-related issues. He had been hallucinating in the hospital and was quite confused. He has now been at St Dominic's for 5 months. His progress and rehabilitation has been exceptional, he arrived on a stretcher but

is now walking short distances without any aids, is orientated and a recent social service assessment has concluded he has the capacity to make his own decisions so, at 82 he is now on the waiting list for sheltered accommodation. I doubt very much that he would be in this position now without the lovely staff at St Dominic's who have treated Dad with great care, compassion and most importantly for Dad, great good humour. Dad and I are very grateful, thank you all.

Reply from Rodalyn Emperado, Manager at Seaview Nursing Home

Thank you, Fiona, for such positive feedback. Very much appreciated.

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Review from Rob H (Son of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience

I walked into the nursing home without an appointment to see if there was a vacancy for respite care. I was greeted very well by the receptionist and was introduced to the team, showed around. Very good first impression and this was again the case when my parent was admitted for a week respite. Excellent

care and very professional. Thank you all.

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Review from Seun T (Friend of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience

All staff have always been very nice, supporting and welcoming. All the residents in the lounge are very well looked after. A lot of activities all the time.
Generally no complaints.

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Review from M H (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience

The management, nurses and care staff have been very kind and caring. The problem the family have had is communicating with Mum as nearly of us are not living locally.
It could have been nice to have had wifi or even a telephone in her room as she was often unable to recharge her mobile phone.
This

is why we have given the room a satisfactory rating.
Apart from that, the wonderful staff have enabled an excellent recovery and Mum is now happily back at home.

Reply from Rodalyn Emperado, Manager at Seaview Nursing Home

Thank you very much for the feedback. We are on the process of upgrading our Wifi system in the bedrooms.

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Review from Sabina B (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience

My father has had live-in care for the last 3+ years. The carers are very well trained and professional and they are all so kind and deliver excellent levels of care. They work hard to ensure that my dad is safe and very well cared for.

The area manager pops in frequently to check on the carers and

always ensures that they are meeting my father's needs and receive training and he always checks we are happy with the service.

We have also recently had input from their nurse lead who helped us with a successful Continuing Healthcare assessment - ensuring the care plan and documentation reflected everything the carers do to help.

Having had experience of several care agencies and nursing homes I rate St.Dominic as one of the best home care and a great option for those looking for excellent service for their loved ones.

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Review from P B (Wife of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

My first thought when I went to view was how clean - tastefully decorated it is. The staff and management were friendly and helpful and have been since.
The room is clean and comfortable and airy. Overall I am happy to leave my husband in their care.

Reply from Rodalyn Emperado, Manager at Seaview Nursing Home

Thank you for your kind thoughts and appreciation. Very much appreciated.

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Review from S B (Daughter of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience

Although there is a turnover of staff; all of them have been truly wonderful, caring, respectful to Mum and to us as a family. The place is always clean. Mum is always clean.

Reply from Rodalyn Emperado, Manager at Seaview Nursing Home

Thank you for your kind understanding and trust. Very much appreciated.

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Review from L S (Partner of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience

Short of staff weekends.
Toilet needs faster approach.

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Review from Marie D (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience

The care at St Dominic’s has been on the whole very good in the 4.5 years of visiting, however, continuous through all that time has been a lack of cutlery, in particular spoons! Now clothes protectors, serviettes and straws are thin on the ground! Carers frequently have to find spoons (to wash) during

mealtime which puts them behind and puts pressure on stretched staff. Some small tables which fit over a bed/chair are worn out and some are in danger of falling over, not adjustable or tilting so the plate/drink can slide off. In the last few months, blankets/cushions in the lounge have become hard to find. Some of the more comfortable recliner chairs in the lounge are worn out and need to be coaxed/supported into position. Not sure there’s much entertainment going on now, maybe I’ve missed the notice? The carers do a great job but it seems the home is spending money on over the top “prettying” the home than spending money where it is needed for the carers to do the job properly and safely.

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Review from Lynda H (Resident) assisted by family/friend published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

Rooms are quite good. Young staff members are excellent and extremely helpful.

Reply from Rodalyn Emperado, Manager at Seaview Nursing Home

The resident has some concerns and frustrations with Social services. We had a long chat about this. I respect her management score. I believe we supported the couple in a manner to meet their expectations.

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Review from Howard C (Son of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience

My Mother's care home was closed down and we moved her here. So far we are most impressed with the home. The staff are friendly and efficient and seem to have my Mothers welfare at heart above all else. The whole atmosphere is light, clean and friendly. She has only been here for two months but from

our experience so far I wish we had moved her a long time ago.

Reply from Rodalyn Emperado, Registered Home Manager at Seaview Nursing Home

Thank you kindly for all your positive and wonderful experience at St. Dominics. We will continue to offer a holistic approach towards quality care services for all. Very much appreciated.

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Review from Reginald B (Husband of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience

My wife has been at St Dominic's for six weeks now and seems to be settling in. The care that she is getting is excellent and she is treated with dignity and respect even though she can be a bit noisy at times. All of the carers are very good at what they do for her.
I am always welcomed every time

I visit, and cups of tea are always provided. The nursing element of care is excellent and my wife has a very comprehensive care plan in place.
The management always keeps me up to date no matter how trivial something may be and they listen to any issues that may arise and deal with it promptly.
I would not hesitate to recommend this lovely care home to anybody who is looking for a caring care home.

Reply from Rodalyn Emperado, Registered Home Manager at Seaview Nursing Home

It has been a pleasure having you being part of the home. Thank you for the trust and for choosing St. Dominic's Nursing Home. The team is most grateful for your genuine contribution.

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Seaview Nursing Home

Care Provided by Seaview Nursing Home

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Funding & Fees Guide for Seaview Nursing Home

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