What types of Care is Barchester Dudwell St Mary Care Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Dudwell St Mary Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Dudwell St Mary Care Home have?

There are 61 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Dudwell St Mary Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Dudwell St Mary Care Home to the centre of Etchingham?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Dudwell St Mary Care Home, Etchingham Road, Burwash, Etchingham, East Sussex TN19 7BE

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Review from W B (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience

I am very happy with my Mother's care. The nurses and carers are very helpful and make sure she is comfortable and happy. If I have any thoughts or problems the nurses are always there to listen and advise.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

We would like to thank you for your comments, which I will ensure we pass onto the team. If there is anything we can do to improve your scoring in other areas please do let me know personally so we can address them as a matter of urgency.

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Review from Michelle B (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience

My mum went into respite just before Christmas and decided very quickly that she would be happy to become a full-time resident. The staff are superb with Mum, they give her the respect and care she deserves and they anticipate her needs rather than just reacting. I had been responsible for all of Mum's

care needs and now I can enjoy being a daughter, still assisting Mum as I and she would like me to but I know that Mum is safe and happy whether I'm there or not. Cannot recommend this home enough. Primary needs are met to a very high standard and more than that, the home lives up to the company motto of celebrating life.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Thank you so much for your lovely words of which I will make sure gets passed onto the team. Thank you for choosing us to look after Mum we love having you all in our lives.

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Review from Sylvie F (Sister of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience

My brother, who was a resident of Barchester Dudwell St Mary Care Home from June 2021 and had severe Alzheimer's, recently passed away there in December 2024 at the age of 86 years. I cannot praise the staff there enough, they cared for him with compassion and understanding as he could be difficult

at times. We were welcome to visit him at any time and we would enjoy the musical activities with him, often a live singer. The staff would spend the time to talk to him about his previous hobbies.
He had a very pleasant room with lovely views over the countryside - the home itself is in a beautiful setting and we feel we could not have chosen a better place for him to spend his final years.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Hi Sylvie, thank you so much for your kind words. We loved being a part of your brother's and your lives and will miss seeing you. Hope you pop by for coffee soon. Regards, Emma.

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Review from S S (Sister of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience

My sister has been at Barchester Dudwell St Mary Care Home for over six months, the staff and admin have been fantastic.
My sister is very happy and so much better mentally and physically since she arrived.
Living at the opposite side of the country, it is great to know she is safe.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

We are so incredibly touched with your kind words and I will ensure that this is passed on to the team directly. We thank you and your loved one so much for choosing us as your extended family and look forward to sharing many wonderful memories together.

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Review from J C (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience

My mother moved into the home in late June when she needed more care and has now become a permanent resident. I am extremely impressed with the home. The most important asset is the staff, both the management and care staff. They are so friendly, caring and welcoming. There is an overall happy atmosphere

in the place. The building and facilities are excellent - there is even some air conditioning. There is a full programme of weekly activities, including entertainment and visits from school children. I give everything five stars except for "value for money" as it is so expensive, with an automatic annual increase of at least 5.9% regardless of inflation which seems hard to justify. Having said that, I am so grateful that she is in such a lovely home and send a big thank you to all the wonderful staff who work so hard.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Thank you so much for your lovely words and comments about your mother's stay. I will ensure that this is passed on to the team and I also take on board your feedback on our fees which I will pass on to the relevant departments. We do enjoy and love having Mum and yourselves as a part of our Dudwell lives.

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Review from N B (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience

My father came to Dudwell with complex care needs. The team have treated him with dignity and respect. Our family are so grateful for this, as it has been hard to let Dad go into someone else's care. But we feel at home when we visit and know we can stay as long as we wish. We could not wish for a more

perfect place for Dad to be. From the bottom of our hearts - thank you to all of the team.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

We would like to thank you for your kind words. We are really enjoying looking after your family and spending time with you all. I will pass on your comments to the team.

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Review from M R (Nephew of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience

My aunt is a resident. The whole process of moving her in and settling her in was made so easy by the supportive and caring team.
From initial enquiry where the senior general manager was so helpful to the actual day itself.
Our aunt has settled in well and now is well-established at Barchester Dudwell

St Mary Care Home.
Her care is superb. Thank you.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

We so appreciate being your choice of care for your loved one and being a part of your lives. Thank you for your kind words which I will pass on to the team.

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Review from D B (Friend of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience

We visited our friend who is a resident at the home. We had a spare hour so we popped in for a surprise visit. As usual, the staff were welcoming and friendly. We were all offered a cup of tea and they found us a lovely spot in the lounge so we could sit and talk to our friend.
We left feeling very

happy that our dear friend was happy and being so well looked after.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

We are so grateful to you for your feedback as it is so important to us. You are always welcome and cannot wait to see you the next time.

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Review from E H (Wife of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience

The staff are very pleasant. They are professional, respectful, kind, and patient. The food is excellent freshly prepared and nutritious. Standards in the home are very high.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Thank you for your wonderful review. We love getting to know you and your husband and are astounded by how well he is doing and is a firm favorite amongst all the community with his peers. It is truly wonderful to see how he enjoys all activities and engages well with everyone around him. Thank you so much for becoming a part of our lives.

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Review from Julia W (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

My father had excellent palliative care the staff were very patient with his fussy ways and accommodating and always kept me up to date. I don’t however feel the doctor from local surgery made enough visits and was dismissive.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Thank you for your review. I will ensure that your comments regarding the surgery are fed back to the practice manager. We were very privileged to look after your father and will miss you all greatly. Do pop in to see us anytime.

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Review from David L (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience

It feels slightly weird, reading lots of other glowing reviews of Dudwell St Mary and knowing that although I recognise many elements of other reviews, our experience was hugely out of line with others. I would hope that it was a 'one-off'.
Dudwell St Mary has a very nice ambience, great location,

the staff are lovely, smiles abound and yet, in our case the care just was not there. Our family group has considerable experience of care and nursing, and a relative recently in other local care home, so our expectations were very realistic.
My mother, very elderly and with dementia, went there from care at home. It was initially to be four weeks respite, with the intention that it would become long-term. In the event, we brought her home after one week. There was a catalogue of failings, they were recognised by senior staff at the time, apologised for, but nothing seemed to get better. Effective communication between staff seemed to be almost entirely missing.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Thank you for this review. We are sorry to read this feedback so long after your mothers stay. I do agree there were areas of improvement taken and found during her stay and as promised and as discussed the clinical team worked with the care team to resolve the difficulties that were found. Sadly this time, time was against us only having days to turn around and also time to allow her to settle with her dementia. This has resulted in some learnings taken forward which has led to a better standard of service so we thank you for enabling this to occur. Communication has now improved and we do hope we can reassure you of the actions taken going forward. We do hope you feel able to pop in again sometime to see us so that we can go through these learnings with you. We wish you and your family well with your ongoing care experience.

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Review from J C (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

Every single person on the team at Dudwell St Mary was outstandingly caring, from our first day onwards. We couldn’t have asked for more. The team really cared for my father, giving him all the care, attention and support that both he and we needed. I couldn’t recommend the team and facility more highly

for those in need of the care that Dudwell St Mary offers.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

We were so humbled at being chosen to look after dad at this time and loved getting to know every single one of you. We will miss him greatly and hope you feel you can all pop in for a coffee in the future. Thank you for your kind words which I will pass on to all the team.

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Review from Neil T (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience

Every single member of the team at Dudwell is fantastic. They show so much care and empathy, not only to their residents but to the whole family. We can't praise them highly enough.
We took great comfort in knowing that Mum was being taken care of so beautifully.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Thank you so much for your kind review. We were privileged to have gotten to know you all, and we will miss spending time with her. You are always welcome for coffee and cake and thank you once again for choosing us at Dudwell St Mary.

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Review from Ray L (Son of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience

Mum needed respite care at short notice, and the management couldn’t have been more helpful at a time of considerable familial stress. On admission, the staff executed their process with considerable care and attention to detail, and we left the home very assured about Mum’s safety and comfort. Throughout

her 11-day stay, she was kept comfortable in high-quality surroundings. But most striking was the quality of the staff. Nursing, care, support, estates, admin: everyone we met went out of their way to make Mum’s stay as comfortable as possible, which allowed the family to make the necessary arrangements at home free from worry. It’s invidious to single out staff members for particular praise each was superb. Those who between us we can recall include, excellent senior management; The gentleman in estates; nurses and the lady in care/support and everyone else who made this respite stay so successful.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

We would like to thank you for your kind words and also for choosing us to support mum. It was wonderful getting to know you and hope you pop by to see us for a coffee sometime. Best wishes.

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Review from E B (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience

I was impressed with the care home's attentive staff and their commitment to residents' well-being. The facilities are clean and appropriate.
Communication with the family is excellent and the experience has been positive for all.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Thank you so much for your kind comments. I shall ensure that I pass this review on to the team. We are so pleased that we gave you such a positive stay with us.

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Review from Jonathan J (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience

Barchester Dudwell St Mary Care Home was superb in our hour of need. My mum wanted to move out of hospital for her last days of life.
Her needs were complex however the staff made huge efforts to understand her care needs and give her the most comfortable, dignified end.
Not only was Mum cared for

but the staff cared for us too. Nothing was too much trouble. Having a comfortable place to sit, drink tea and discuss care needs was so important after being in an open hospital ward for two weeks. The clinical lead was exceptional, understanding our family's needs for information and providing it in a clear and considered way.
The clinical lead and the whole Dudwell St Mary team are the best and we owe them a huge debt of gratitude.

Reply from Emma Rich-Spice, Senior General Manager at Barchester Dudwell St Mary Care Home

Dear Johnathan, thank you so much for your kind words of which I will share with the team. We were only too pleased to support Mum with her wishes and feel honoured and privileged to have been chosen to do so and to look after her and you all. Our deepest condolences and love we send at this time.

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Review from K C (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience

My mother’s stay at Dudwell St Mary was sadly too short. We moved her from hospital for end-of-life care.
From my first phone call to her sad death, everyone was so kind, helpful and could not do enough for my family.
This really is a special place, on the top of the ridge in Burwash.
Thank you to

all the staff - you made a difficult time easier.

Reply from Emma Rich-Spice, Senior General manager at Barchester Dudwell St Mary Care Home

Dearest Kate, We were very honoured to be able to look after mum and feel very treasured to have had gotten to know you and your dad in this short time. Always here and pop by anytime.

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Review from Sharon C (Private Carer of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience

Visited today to see a client I used to care for! The home is very warm and welcoming, staff are always available to help and guide you to where you need to go, refreshments offered and the offer of sitting in a lounge instead of their bedroom, which we took the offer of and was pleasantly surprised

with how comfy and homely the area was. To see my ex-client happy and smiling was lovely to see.

Reply from Emma Rich-Spice, Senior General manager at Barchester Dudwell St Mary Care Home

Hi Sharon, thank you so much for your warm and kind review and we so loved you visiting us. We can't wait for you to visit again soon.

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Review from Mike P (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience

The nursing and care teams looked after my mum at Barchester Dudwell St Mary Care Home for several months. She received genuinely excellent care which I witnessed on many occasions at first-hand. It was refreshing to see such kindness shown to someone, my mum, who could be difficult (she had advanced

dementia) and I know Mum grew to be very comfortable in this environment. I could not have wished for more.

Reply from Caroline Morley, Administrator at Barchester Dudwell St Mary Care Home

Thank you for your lovely feedback of which I have shared with the team. It was a real privilege to look after your mum and for us to be chosen to be her care team. We will miss her greatly.

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Review from S K (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been very happy living at Dudwell. The staff have been fantastic in helping her to transition to a new way of living. Special shout out to two members of staff on the top floor. She enjoyed the activities and felt safe.
She was seen and treated as an individual. Mangement scores relate to

an incident specifically.

Reply from Caroline Morley, Administrator at Barchester Dudwell St Mary Care Home

Thank you for your lovely words; we are apologetic in regard to management that has now changed at the home. Our senior manager would be happy to discuss any outstanding concerns if the resolution had not been provided by the previous management at the home.

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Meet the Team (8)

Emma Rich-Spice

Job Title: Senior General Manager

Joined: 2023

Hi. My name is Emma Rich-Spice and I am the General Manager at Dudwell St Mary.

I trained in mental health and care management and forensics as a degree and have been managing adult nursing and complex care home services now for over 20 years. I bring a deep and caring knowledge of how to ensure the care given to you and your loved ones is at a standard you would expect and more so. My door is always open for a coffee and a chat for all. Care is a huge passion of mine, one of which has led me to the House of Lords to positively champion adult social care and those who live and work within.

For me, kind, caring, personalised and holistic care should be at the heart of everything my team and I will provide for you and we will take the time to get you know you and deliver the best service we can to your wishes to live as independent life as possible.

To be able to make a difference and share a part of your journey with you is something we find humbling and rewarding and cannot wait to meet you when you come to visit us or come into our care.

Oana Vieru

Job Title: Clinical Deputy Manager

Joined: 2022

My name is Oana and I believe that helping people is part of who I am.

I was originally trained as a nurse in Bucharest, Romania. I arrived in Kent, UK in January 2015 and since then, I have worked as a Registered Nurse in various care settings. As part of my professional journey, I have managed a Residential Home and worked on other projects, all focusing on elderly health and social care.

I have an NVQ L5 in Leadership and Management and a Bachelor of Science degree in Health and Social Care. Since 2015, I have worked towards building my career around helping people and I hope to continue doing so for many years to come.

My role at Dudwell St Mary allows me to be part of an amazing team of professionals who make all the efforts to provide the best care services and improve our residents’s life quality.

I am enthusiastic about the role I have, I consider myself kind, approachable, hardworking team orientated and always willing to help others.

Caroline Morley

Job Title: Home Administrator

Joined: 2011

Hi, my name is Caroline, and I joined the team here at Dudwell in February 2011. My role as Administrator involves managing payroll, accounts and HR, in addition to the financial and business systems in the home, working closely with the General Manager.

I enjoy meeting residents old and new, along with their loved ones, and building these relationships.

I am supported by two members of the admin team to ensure that we deliver a high standard of work.

Soraia Cunha

Job Title: Unit Manager St Mary's

Joined: 2011

Soraia is our wonderful Unit Manager Nurse for our St Mary's nursing unit. Soraia has been with Dudwell for approx. 10 years now and is a well-respected member of our team. She does a fantastic job with the staff rota, and care planning and is a great support role/mentor to our RGNs. Soraia is passionate about all aspects of elderly nursing care and we are grateful to have her working with our team as she brings compassionate care to the forefront.

Linda Lawes

Job Title: Activities Coordinator

Joined: 2008

My Name is Linda and I am one of the Activities Co-ordinators at Dudwell St. Mary care home.

I joined Dudwell St Mary in April 2008 as a Housekeeping Assistant and later became the Head of Housekeeping. In 2018 I then became an activities coordinator where I brought lots of new and exciting ideas to the role.

I am passionate about my role within the home and aim to bring a smile to all our residents’ faces through different types of activities. My personality is bright and bubbly so aim to share this each day at work.

As I gather the resident's likes and dislikes if you would like to come and chat with me about your family member please contact the home to arrange.

Glenda Mills

Job Title: Care Practitioner

Joined: 1995

I have been working at Dudwell St Mary for 23 years and have gained both NVQ level 2 and level 3 in care during this time. I became a team leader two and a half years ago and am now a Care Practitioner. I have two daughters, the youngest of whom works here as well as a Care assistant!

Augustine Irabor

Job Title: Senior Carer & Speak Up Champion

Joined: 2020

My name is Augustine and I am a Senior Care Assistant and Speak Up Champion at Dudwell St Mary.

I have been working in the care industry for 3 years. I absolutely love my role and I find fulfilment in caring and assisting the residents.

Since working at Dudwell St Mary, I have received a great amount of training and support. As a Speak Up Champion, I am able to support residents and colleagues to speak up on areas of concern and need for improvement within Dudwell St Mary.

David Bexhell

Job Title: Head Of Maintenance and H&S Champion

Joined: 2020

Hello my name is David, I am the Head of Maintenance at Dudwell St Mary. This role is varied and challenging to keep the home environment to the highest standard possible and to ensure that both residents and staff can enjoy their surroundings safely. I started this role in July 2020 after working as the maintenance manager of a holiday park for six years. When I was made redundant I decided to pursue a more rewarding career in the care home sector and I am very happy I did! Previously to this, I have been self-employed as a handyman and I am a fully qualified electrician.

Barchester Dudwell St Mary Care Home

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Barchester Dudwell St Mary Care Home Reviews (115)

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Awards / Recognitions (36)