This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Dudwell St Mary is situated in the heart of 'Kipling' country with large extensive grounds that overlook the Dudwell river valley. Why not arrange a visit to see for yourself, guests are always welcome to visit and to join residents for lunch. The home is situated just one mile from Etchingham station
Dudwell St Mary Care Home have own on site parking facilities.
Barchester Dudwell St Mary Care Home has a Review Score of 9.6 (9.645) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Dudwell St Mary Care Home has 115 reviews.
Review from Alison S (Wife of Resident) published on 10 June 2023
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Dear Alison, thank you so much for your very kind words, we appreciate how important peace of mind is when it comes to the care for a loved one and if we have made you feel this way then we are doing our job right. However, this is more than just doing the job right, it's about your loved one becoming part of our family as well and I can assure you your happiness and the care provided for your loved one is paramount to us. We truly appreciate your feedback and I can assure you the team will be made fully aware.
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Review from Joan B (Wife of Resident) published on 3 April 2023
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you so much for your review, we are pleased that your mother is being well looked after at the home and I will ensure that the care staff are aware of your kind comments. I have also taken on board your comments about laundry and we are working hard to resolve these issues, although the laundering of personal clothes is a difficult area to manage we are making every effort to make a positive impact. Your mother is as special to us as she is to you and it is important that her care reflects that and that you remain assured she is in the right place.
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Review from L S (Daughter of Resident) published on 17 August 2022
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Hello Lisa, thank you for your review and kind words, and we are pleased that you are happy with the standards of care your mother is receiving. Your mother is now an integral part of the home, and we look upon her as a part of our family and caring for her is important to us. We are also pleased that you find dealing with the home administration an equally pleasant process. I have taken note of your comments and will share this with the team, as feedback is critical to us to make the service better for everyone.
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Review from Julie C (Mother of Resident) published on 26 July 2022
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you for the very kind review, the team are so pleased that you have found your experience of the home to be positive and I can assure you that we will continue to provide the highest possible care to you and your loved one.
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Review from D E (Niece of Resident) published on 11 April 2022
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you so much for your review and your very kind words. It is gratifying for myself and the whole team to know that you are happy with the care being delivered to your aunt.
I endeavour to provide a home away from home and the highest possible care standards and knowing that you as a family member are happy makes us equally happy.
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Review from Helen F (Daughter of Resident) published on 22 December 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you so much for the very kind words, my staff and I find it very gratifying to receive feedback from residents and their loved ones and to know that what we are doing makes such a difference. What makes our job so easy is having wonderful residents who are a pleasure to look after and your father certainly falls into that category, he is a real gentleman and quite a character and it is lovely that he has settled in so well.
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Review from J T (Daughter of Resident) published on 5 October 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you so much for your review and very kind words. We are so pleased that we were able to provide you with the package of care that ideally met your needs and that your experience of the home is so positive. We aim to provide a comprehensive service that is bespoke to the needs of each individual but always providing the homely touches that put the resident and their families at ease. It is so gratifying to know that we fully met your expectations.
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Review from Clare G (Wife of Resident) published on 30 September 2021
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Review from Beck W (Regular Volunteer) published on 15 September 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you so much for your lovely words. It's so nice to know that other professionals coming into the home finds the environment inviting and that is looked after when visiting the premises. Thank you again for the lovely review.
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Review from Ali R (Friend of Resident) published on 13 September 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you so much for the very kind words in your review. It is gratifying that you have found our service so accomodating and that it meets the needs of the residents we care for. We take great pride in our home and the levels of care we provide, and reviews of this nature are the icing on the cake for the team.
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Review from Fiona M (Daughter of Resident) published on 6 August 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Dear Fiona, having spent some time with your mother following her admission to the home, I can wholeheartedly say she is a delight to know, and the team have well and truly taken her to their hearts. You are correct in your comment about tailoring care to the individual as one size does not fit all, and with someone like your mother, the trick is in taking the time to get to know the individual. We are very pleased that you feel content in the placemen of your mother with us, and I will ensure the team are made aware of your sentiments.
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Review from Carmel K (Daughter of Resident) published on 8 July 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Dear Carmel, I can't thank you enough for your lovely words and sentiments. We endeavour to provide a responsive service that is caring and supportive to the residents and their loved ones and it is gratifying that we have met your expectations. I will ensure that the team are made aware of your lovely review and we will continue to work with you in the provision of outstanding care for your mother.
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Review from Ronald L (Resident) published on 6 June 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Dear Ronald
I am sure that every member of the team will support my sentiment when I write that it is a pleasure to have you in the home. We shall endeavour to assist you into the garden, especially now that summer has arrived so that you can enjoy our lovely grounds. Thank you so much for your kind words to the team.
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Review from Joan R (Resident) published on 6 June 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Dear Joan
The pleasure of looking after you is ours and we take a great deal of comfort in knowing that you are happy living with us. It is important to get the right balance of environment for each resident and knowing that we have got it right for you is so gratifying.
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Review from Phoebe A (Resident) published on 6 June 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Dear Phoebe
Thank you for your feedback, to know that you are happy an contented gives us, the team enormous pleasure. It is a gift to know that we are succeeding in our purpose to provide you with a home, care, love and a community to be part of.
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Review from Janet M (Resident) published on 6 June 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
We are so happy that we were able to care for you so well during a time of need and that you feel that the atmosphere in the home is happy and relaxed. This is testament to the ethos that we promote at the home, ensuring that you are at the centre of all we do and that the team cares not only for the residents but each other as well.
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Review from Iain M (Nephew of Resident) published on 6 June 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Dear Iain
Thank you very much for your very kind review. It is gratifying to know that your aunt is happy and contented living at the home. We endeavour to provide the best possible environment for our residents and make this a warm and nurturing place to live. Rest assured your aunt is as precious to us and she is to you and your family.
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Review from R S (Brother of Resident) published on 18 May 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you so much for your review. We will take all comments on board. Our activities coordinators work really hard to entertain our residents. Due to restrictions some have had to happen in smaller groups and may not always be visible on your visit. We will speak to your sister and see if she has anything specific in mind she would like to join in with.
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Review from J B (Friend of Resident) published on 17 May 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
Thank you very much for your kind words.
The team at Dudwell St Mary work very hard to ensure that residents and their families/friends are fully catered for and knowing that we have succeeded is very gratifying.
Rest assured that we are always striving to enhance and improve the experiences in the home and take feedback very seriously.
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Review from K D (Resident) published on 6 May 2021
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Reply from Laurence Thurlow, General Manager at Barchester Dudwell St Mary Care Home
We are so pleased that you are enjoying your time with us at Dudwell St Mary Care Home.
It is so important that we receive feedback from our residents as they are the centre of everything we do.
To make you comfortable, safe and a valued member of our community is our overarching responsibility and knowing that is exactly how you feel is so gratifying.
Please know that you, like every resident at the home are so very important to us the team who care for you.
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The Review Score of 9.6 (9.645) out of 10 for Barchester Dudwell St Mary Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.645 for Barchester Dudwell St Mary Care Home is calculated as follows: ( (185 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 248 Ratings = 4.645
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Dudwell St Mary Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2018
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Job Title: Senior General Manager
Joined: 2023
Hi. My name is Emma Rich-Spice and I am the General Manager at Dudwell St Mary.
I trained in mental health and care management and forensics as a degree and have been managing adult nursing and complex care home services now for over 20 years. I bring a deep and caring knowledge of how to ensure the care given to you and your loved ones is at a standard you would expect and more so. My door is always open for a coffee and a chat for all. Care is a huge passion of mine, one of which has led me to the House of Lords to positively champion adult social care and those who live and work within.
For me, kind, caring, personalised and holistic care should be at the heart of everything my team and I will provide for you and we will take the time to get you know you and deliver the best service we can to your wishes to live as independent life as possible.
To be able to make a difference and share a part of your journey with you is something we find humbling and rewarding and cannot wait to meet you when you come to visit us or come into our care.
Job Title: Clinical Deputy Manager
Joined: 2022
My name is Oana and I believe that helping people is part of who I am.
I was originally trained as a nurse in Bucharest, Romania. I arrived in Kent, UK in January 2015 and since then, I have worked as a Registered Nurse in various care settings. As part of my professional journey, I have managed a Residential Home and worked on other projects, all focusing on elderly health and social care.
I have an NVQ L5 in Leadership and Management and a Bachelor of Science degree in Health and Social Care. Since 2015, I have worked towards building my career around helping people and I hope to continue doing so for many years to come.
My role at Dudwell St Mary allows me to be part of an amazing team of professionals who make all the efforts to provide the best care services and improve our residents’s life quality.
I am enthusiastic about the role I have, I consider myself kind, approachable, hardworking team orientated and always willing to help others.
Job Title: Home Administrator
Joined: 2011
Hi, my name is Caroline, and I joined the team here at Dudwell in February 2011. My role as Administrator involves managing payroll, accounts and HR, in addition to the financial and business systems in the home, working closely with the General Manager.
I enjoy meeting residents old and new, along with their loved ones, and building these relationships.
I am supported by two members of the admin team to ensure that we deliver a high standard of work.
Job Title: Unit Manager St Mary's
Joined: 2011
Soraia is our wonderful Unit Manager Nurse for our St Mary's nursing unit. Soraia has been with Dudwell for approx. 10 years now and is a well-respected member of our team. She does a fantastic job with the staff rota, and care planning and is a great support role/mentor to our RGNs. Soraia is passionate about all aspects of elderly nursing care and we are grateful to have her working with our team as she brings compassionate care to the forefront.
Job Title: Activities Coordinator
Joined: 2008
My Name is Linda and I am one of the Activities Co-ordinators at Dudwell St. Mary care home.
I joined Dudwell St Mary in April 2008 as a Housekeeping Assistant and later became the Head of Housekeeping. In 2018 I then became an activities coordinator where I brought lots of new and exciting ideas to the role.
I am passionate about my role within the home and aim to bring a smile to all our residents’ faces through different types of activities. My personality is bright and bubbly so aim to share this each day at work.
As I gather the resident's likes and dislikes if you would like to come and chat with me about your family member please contact the home to arrange.
Job Title: Care Practitioner
Joined: 1995
I have been working at Dudwell St Mary for 23 years and have gained both NVQ level 2 and level 3 in care during this time. I became a team leader two and a half years ago and am now a Care Practitioner. I have two daughters, the youngest of whom works here as well as a Care assistant!
Job Title: Senior Carer & Speak Up Champion
Joined: 2020
My name is Augustine and I am a Senior Care Assistant and Speak Up Champion at Dudwell St Mary.
I have been working in the care industry for 3 years. I absolutely love my role and I find fulfilment in caring and assisting the residents.
Since working at Dudwell St Mary, I have received a great amount of training and support. As a Speak Up Champion, I am able to support residents and colleagues to speak up on areas of concern and need for improvement within Dudwell St Mary.
Job Title: Head Of Maintenance and H&S Champion
Joined: 2020
Hello my name is David, I am the Head of Maintenance at Dudwell St Mary. This role is varied and challenging to keep the home environment to the highest standard possible and to ensure that both residents and staff can enjoy their surroundings safely. I started this role in July 2020 after working as the maintenance manager of a holiday park for six years. When I was made redundant I decided to pursue a more rewarding career in the care home sector and I am very happy I did! Previously to this, I have been self-employed as a handyman and I am a fully qualified electrician.