Barchester Dudwell St Mary Care Home

Etchingham Road, Burwash, Etchingham TN19 7BE
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9.6 115 Reviews
  • Barchester Dudwell St Mary Care Home, Etchingham
With its own extensive grounds, Dudwell St Mary is conveniently situated on the outskirts of Burwash Village, East Sussex, a very short distance from both Etchingham and Heathfield, 15 miles from Tunbridge Wells, 16 miles from Hastings and 19 miles from Eastbourne.

Dudwell St Mary is a stunning home based on the site of a former convent, with historic character and beautiful features and was tastefully renovated in 2019.

They provide first-class care for dementia and Alzheimer's in the Memory Lane community along with 24-hour nursing and residential care in appropriate communities in the beautiful home. Respite breaks are also available in the home with both the needs of residents and their loved ones being well catered for.

This team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person, which includes a personalised lifestyle plan offered through meaningful activity and one-to-one time.

Nothing is too much to ask at Dudwell St Mary and they welcome visitors in at any time to come and meet the general manager and have a look around their home, as well a piece of homemade cake and a drink too!

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Care Provided by Barchester Dudwell St Mary Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Rich-Spice (Senior General Manager)
  • Admission Criteria
    • Assessment will always be completed prior to any move in
    • Ages 55+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (43)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Barchester Dudwell St Mary Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,738

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Dudwell St Mary Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Dudwell St Mary is situated in the heart of 'Kipling' country with large extensive grounds that overlook the Dudwell river valley. Why not arrange a visit to see for yourself, guests are always welcome to visit and to join residents for lunch. The home is situated just one mile from Etchingham station


  • Parking

  • Dudwell St Mary Care Home have own on site parking facilities.


Barchester Dudwell St Mary Care Home Reviews (115)

Total of 115, showing 41-60
9.6

Barchester Dudwell St Mary Care Home has a Review Score of 9.6 (9.645) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Dudwell St Mary Care Home has 115 reviews.

Overall Experience

  • 85
  • 29
  • 0
  • 1
  • 0

Date Published

115
4
8
22
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Review from H L (Son of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was advanced dementia and is bedbound. She moved to Dudwell St Mary at short notice when her previous home closed at short notice fifteen months ago.
Throughout her stay, she has received excellent care and support, particularly in these difficult times all very much appreciated. Staff continuity
has been good.

Reply from Joao Carvalho, Deputy Manager at Barchester Dudwell St Mary Care Home

Thank you for your valued feedback. All support from our family members is very much appreciated by all our staff.


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Review from A W (Niece of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Superb care, especially during the Covid pandemic whereby early closure of doors to visitors has proved to be an extremely good decision as to my knowledge, there have been no cases at Dudwell. Very helpful staff who are friendly and always happy to answer my questions.

Reply from Joao Carvalho, Deputy Manager at Barchester Dudwell St Mary Care Home

Thank you for your lovely feedback. We understand how difficult these circumstances have been in making arrangements to visit your aunt safely, we are pleased that the measures we put in place here at Dudwell, especially during the summer with our outdoor visiting area, enabled our residents to continue the vital personal contact they need. Measures are reviewed regularly within Barchester to ensure safety.


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Review from S A (Daughter-in-law of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Dudwell for respite first. We are extremely impressed with the caring staff and how Mum has progressed from not eating and drinking to now seems settled, eating well and happy as can be after leaving her home of 74 years. The garden view is fantastic which hopefully she will be able to
enjoy next year. A big thank you to all the staff in these hard times and also for the garden visits.

Reply from Joao Carvalho, Deputy Manager at Barchester Dudwell St Mary Care Home

Thank you very much for your kind feedback. We still remember the early days of when Mum moved to Dudwell, and requiring special support with this very difficult transition from home, particularly in light of the length of time she had lived at her home. We were so pleased that she managed to make new friends and create a bond with our staff. It makes us very happy to see that she now regards our home as her home.


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Review from Ann S (Stepdaughter of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under what a difficult year, the service has been excellent. Visits in the garden have been excellent in their organising. My only question was could a pod not have been organised early for colder or wet days. Anytime I have rung with worries or general questions, the staff have always been so very,
very helpful. I thank them all.

Reply from Joao Carvalho, Deputy Manager at Barchester Dudwell St Mary Care Home

Thank you for your kind words. We agree that this year has been a difficult journey for everyone. We are pleased to hear that your garden visits were successful and enjoyed by those who participated. With regards to the POD, Barchester has over 200 homes in which they had to schedule the fitting of PODS and we just happened, unluckily, to be more later than others to complete.


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Review from Charles N (Brother of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been resident at Dudwell St Mary for a few years. During this time we have found the staff both medical and administrative kind, considerate and very professional, treating my sister with kindness, dignity and proper care where needed.
During the unfortunate virus time of 2020, we have
been kept well informed with guidance and safety to my sister. Care wise, business has been excellent.

Reply from Joao Carvalho, Deputy Manager at Barchester Dudwell St Mary Care Home

Thank you very much, Charles, for your kind words. We are very touched that over the years you have always been a very staunch supporter of Dudwell. Our aim at Dudwell is to provide high standards of care with regularly trained staff who work towards understanding the individual needs and preferences of our residents and this subsequently creates great relationships between us all.


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Review from C B (Wife of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband has received from the staff has been wonderful. We are kept updated at all times and are so happy to know that he is cared for and looked after.
All our thanks to all staff at Dudwell St Mary.

Reply from Joao Carvalho, Deputy Manager at Barchester Dudwell St Mary Care Home

Thank you, C B, communication is vital, especially when visiting has been severely affected this year during the pandemic. I am pleased to know that staff have kept you up to date and facilitated contact for you and your husband as much as possible.


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Review from H A (Daughter of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dudwell St Mary has certainly cared for my mother brilliantly over the last 6 months. She has settled into their routines and has accepted being 'looked after' by all members of staff. A very caring community.

Reply from Joao Carvalho, Deputy Manager at Barchester Dudwell St Mary Care Home

Thank you so much, H A, it has been a pleasure to support and provide care for your mum. We all have a good relationship and she seems very happy in her new environment. She has made friends and this has been forefront in settling in so well.


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Review from K D (Resident) published on 1 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I had to find an alternative home whilst the family house was undergoing a big underpinning and my sister had been ill in hospital and needed to be nearer our nephew and family in Kent.
Most of the care has been well thought out and one or two of the staff have been extra helpful on
my wobbly moments. My room has a lovely view over the valley but there is no way I can wash my feet!

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Review from N A (Daughter of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making a difficult time bearable. My mother sadly passed away the first week in October, the manager and staff whilst taking every precaution with regard to Covid-19 still enabled me to be with mum in her last hours and to support my father who shared a room with her. They allowed me to
break the news of her death to my dad and to be there in his grief. On the day of her funeral, they were understanding and helpful and there when he returned with compassion and reassurance. Thank you.

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Review from C D (Nephew of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 8 months of residency, my aunts look well cared for, well-fed and generally content. They get on better with some carers than others. My heartfelt thanks for all that you do.

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Review from H H (Sister of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that Dudwell St Mary Care Home is a very pleasant and comfortable home. The staff are always very helpful and quite happy to listen to any query one might have. I would be quite happy to recommend it to anyone.

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Review from P N (Friend of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was charged with selecting a home for my friend and after viewing several found the atmosphere and facilities excellent at Dudwell. She has been a resident now for more than three years. She has a delightful room. The staff are excellent and always welcoming and she has physical needs as well as Alzheimer's
and the care has been first class. Some activities have been curtailed during lockdown but we have weekly garden visits. I cannot comment on value for money as her finances are managed elsewhere.

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Review from Collette A (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind, helpful, friendly, caring and do an amazing job. They are quite often short-staffed and have not received the support from management they deserve for some time. Food is sometimes served cold. The minibus could be used more to take residents out.

Reply from Naomi Butcher, General Manager at Barchester Dudwell St Mary Care Home

Thank you for your review; we welcome all feedback both positive and negative as this ensures that we continue to improve our service and maintain standards. I am sorry you have experienced some issues with the service during this difficult time. I am the new manager for Dudwell and have been here since April 1st before that, unfortunately, there was no manager in post since October. With regard to staffing, we work hard to ensure that correct levels of staff are maintained, however, occasionally there may be a time when staff call in sick at short notice which results in having to move staff around. I will talk to my chef about cold food and would like to reassure you that all food is probed prior to serving as this has to be at the correct temperature.


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Review from M E (Son of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are helpful, welcoming, caring and professional.
They have all helped to make a difficult situation much easier and taken a huge weight of concern off of our minds.
Thank you to you all!

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Review from J W (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication between staff and relatives is excellent.
Everyone tries hard to evaluate situations and adapt accordingly to give the resident the best care possible. The food is thoughtfully prepared and offered generously to relatives who simply want to have a cup of tea with their loved ones. Nothing
is too much trouble.

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Review from Lynda M (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is relatively new and was very distressed at first. The staff were very patient and made her feel safe, helping her to eat and ensuring she has enough liquid and nourishment. As a family, we feel that Mum is being well looked after and don't feel guilty if we are unable to visit every day.

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Review from Sue B (Wife of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken here two weeks ago. Amazing care has been provided to him as well as me and his family. I can't thank them enough and know that he is in the very best place.

Reply from Patrick McCrossan, General Manager at Barchester Dudwell St Mary Care Home

Many thanks for your encouraging feedback. I am pleased that you are happy with our care for your husband and I am delighted that he is settling in well.


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Review from E C (Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very pleasant care home in beautiful wooded surroundings. The buildings are spacious and comfortable. The staff are very efficient and also very caring and helpful.

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Review from Caroline C (Wife of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to send a huge thank you to the amazing staff at Dudwell St Mary for the most amazing, surprise lunch that they organised for our 44th wedding anniversary last Friday. It was such a surprise I was speechless. The table was set as if in a top-notch restaurant, flowers, wine, a banner and
a card signed by all the staff, I was so overwhelmed that I had tears in my eyes driving home.
My husband has been a resident at this home for nearly six months and has multiple health issues, but the care that he receives is outstanding. Each and every member of staff are kind, caring, compassionate, tactile (a hug, stroke of the head, holding a hand goes a long way). Every resident is subject to the utmost care and devotion, dignity, respect, kindness and compassion, almost as if it was a member of their own family. Thank you one and all for taking such fantastic care of my husband.
I love you all.
Dudwell Saint Mary ROCKS.

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Review from L N (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents of Dudwell St Mary Care Home, Burwash. Sadly my father passed away in February, however he only had a short stay here, where he was treated with kindness and dignity. My mother is still a resident and all the staff treat her with great kindness. My mother has dementia
and can be muddled but I feel that she is safe here and I like all the people who look after her and this is very important to me.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Barchester Dudwell St Mary Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Barchester Dudwell St Mary Care Home is calculated as follows: ( (185 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 248 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Dudwell St Mary Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (36)

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Meet the Team (8)

Emma

Emma Rich-Spice

Job Title: Senior General Manager

Joined: 2023

Hi. My name is Emma Rich-Spice and I am the General Manager at Dudwell St Mary.


I trained in mental health and care management and forensics as a degree and have been managing adult nursing and complex care home services now for over 20 years. I bring a deep and caring knowledge of how to ensure the care given to you and your loved ones is at a standard you would expect and more so. My door is always open for a coffee and a chat for all. Care is a huge passion of mine, one of which has led me to the House of Lords to positively champion adult social care and those who live and work within.


For me, kind, caring, personalised and holistic care should be at the heart of everything my team and I will provide for you and we will take the time to get you know you and deliver the best service we can to your wishes to live as independent life as possible.


To be able to make a difference and share a part of your journey with you is something we find humbling and rewarding and cannot wait to meet you when you come to visit us or come into our care.


Oana

Oana Vieru

Job Title: Clinical Deputy Manager

Joined: 2022

My name is Oana and I believe that helping people is part of who I am.


I was originally trained as a nurse in Bucharest, Romania. I arrived in Kent, UK in January 2015 and since then, I have worked as a Registered Nurse in various care settings. As part of my professional journey, I have managed a Residential Home and worked on other projects, all focusing on elderly health and social care.


I have an NVQ L5 in Leadership and Management and a Bachelor of Science degree in Health and Social Care. Since 2015, I have worked towards building my career around helping people and I hope to continue doing so for many years to come.


My role at Dudwell St Mary allows me to be part of an amazing team of professionals who make all the efforts to provide the best care services and improve our residents’s life quality.


I am enthusiastic about the role I have, I consider myself kind, approachable, hardworking team orientated and always willing to help others.


Caroline

Caroline Morley

Job Title: Home Administrator

Joined: 2011

Hi, my name is Caroline, and I joined the team here at Dudwell in February 2011. My role as Administrator involves managing payroll, accounts and HR, in addition to the financial and business systems in the home, working closely with the General Manager.


I enjoy meeting residents old and new, along with their loved ones, and building these relationships.


I am supported by two members of the admin team to ensure that we deliver a high standard of work.


Soraia

Soraia Cunha

Job Title: Unit Manager St Mary's

Joined: 2011

Soraia is our wonderful Unit Manager Nurse for our St Mary's nursing unit. Soraia has been with Dudwell for approx. 10 years now and is a well-respected member of our team. She does a fantastic job with the staff rota, and care planning and is a great support role/mentor to our RGNs. Soraia is passionate about all aspects of elderly nursing care and we are grateful to have her working with our team as she brings compassionate care to the forefront.


Linda

Linda Lawes

Job Title: Activities Coordinator

Joined: 2008

My Name is Linda and I am one of the Activities Co-ordinators at Dudwell St. Mary care home.


I joined Dudwell St Mary in April 2008 as a Housekeeping Assistant and later became the Head of Housekeeping. In 2018 I then became an activities coordinator where I brought lots of new and exciting ideas to the role.


I am passionate about my role within the home and aim to bring a smile to all our residents’ faces through different types of activities. My personality is bright and bubbly so aim to share this each day at work.


As I gather the resident's likes and dislikes if you would like to come and chat with me about your family member please contact the home to arrange.


Glenda

Glenda Mills

Job Title: Care Practitioner

Joined: 1995

I have been working at Dudwell St Mary for 23 years and have gained both NVQ level 2 and level 3 in care during this time. I became a team leader two and a half years ago and am now a Care Practitioner. I have two daughters, the youngest of whom works here as well as a Care assistant!


Augustine

Augustine Irabor

Job Title: Senior Carer & Speak Up Champion

Joined: 2020

My name is Augustine and I am a Senior Care Assistant and Speak Up Champion at Dudwell St Mary.


I have been working in the care industry for 3 years. I absolutely love my role and I find fulfilment in caring and assisting the residents.


Since working at Dudwell St Mary, I have received a great amount of training and support. As a Speak Up Champion, I am able to support residents and colleagues to speak up on areas of concern and need for improvement within Dudwell St Mary.


David

David Bexhell

Job Title: Head Of Maintenance and H&S Champion

Joined: 2020

Hello my name is David, I am the Head of Maintenance at Dudwell St Mary. This role is varied and challenging to keep the home environment to the highest standard possible and to ensure that both residents and staff can enjoy their surroundings safely. I started this role in July 2020 after working as the maintenance manager of a holiday park for six years. When I was made redundant I decided to pursue a more rewarding career in the care home sector and I am very happy I did! Previously to this, I have been self-employed as a handyman and I am a fully qualified electrician.