Barchester Dudwell St Mary Care Home

Etchingham Road, Burwash, Etchingham TN19 7BE
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9.6 115 Reviews
  • Barchester Dudwell St Mary Care Home, Etchingham
With its own extensive grounds, Dudwell St Mary is conveniently situated on the outskirts of Burwash Village, East Sussex, a very short distance from both Etchingham and Heathfield, 15 miles from Tunbridge Wells, 16 miles from Hastings and 19 miles from Eastbourne.

Dudwell St Mary is a stunning home based on the site of a former convent, with historic character and beautiful features and was tastefully renovated in 2019.

They provide first-class care for dementia and Alzheimer's in the Memory Lane community along with 24-hour nursing and residential care in appropriate communities in the beautiful home. Respite breaks are also available in the home with both the needs of residents and their loved ones being well catered for.

This team of highly qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person, which includes a personalised lifestyle plan offered through meaningful activity and one-to-one time.

Nothing is too much to ask at Dudwell St Mary and they welcome visitors in at any time to come and meet the general manager and have a look around their home, as well a piece of homemade cake and a drink too!

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Care Provided by Barchester Dudwell St Mary Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Rich-Spice (Senior General Manager)
  • Admission Criteria
    • Assessment will always be completed prior to any move in
    • Ages 55+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (43)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Barchester Dudwell St Mary Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,738

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Dudwell St Mary Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Dudwell St Mary is situated in the heart of 'Kipling' country with large extensive grounds that overlook the Dudwell river valley. Why not arrange a visit to see for yourself, guests are always welcome to visit and to join residents for lunch. The home is situated just one mile from Etchingham station


  • Parking

  • Dudwell St Mary Care Home have own on site parking facilities.


Barchester Dudwell St Mary Care Home Reviews (115)

Total of 115, showing 81-100
9.6

Barchester Dudwell St Mary Care Home has a Review Score of 9.6 (9.645) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Dudwell St Mary Care Home has 115 reviews.

Overall Experience

  • 85
  • 29
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Date Published

115
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8
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Review from Kathy K (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been here for 11 days, but I am nevertheless more than happy to complete this review on first impressions.


On entering Dudwell St Mary, I was immediately struck by the immaculately tended gardens and the calm and serene atmosphere. All the staff are happy and friendly and have

been kind to my mother. The nurses are very vigilant, right down to supplying me with all the relevant information for my mother's trip to the dentist.


The manager clearly operates an open door policy and is willing to discuss any points I may wish to raise. Mum has settled quickly after a 4 and a half year stay at another home.


Reply from Jo Wood, Client Liaison Manager at Barchester Dudwell St Mary Care Home

We are pleased that your mother has settled with us and we will pass on your comments to the teams.


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Review from Debbie K (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for just under two weeks for post hip replacement surgery convalescence. She is 87, very forgetful and gets confused easily. She has difficulty processing information, hence unable to complete this form herself.
We are very happy with the care that was provided here and with the
very warm and friendly and very patient manner of all the staff. With sincere gratitude thanks from all the family on her behalf.

Reply from Jo Wood, Client Liaison Manager at Barchester Dudwell St Mary Care Home

Thank you very much for your kind comments and we will pass them onto our team.


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Review from Sharon D (Daughter of Resident) published on 4 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a long stay in the hospital and a hospice, Mum had a month here before she came home. The building is pleasing and spotlessly clean and the food is great. The most important thing for us was the care mum received and I had no worries there at all.
I have been a nurse for 38 years, and not
once in the month mum was there did I worry about how mum was being treated. If you have been a full-time carer responsible for decisions made for another you will understand what a relief it was to have a conscientious team take over some of the burdens for a while.


Mum or I only needed to highlight something and it was sorted out. The staff were unfailing kind and helpful and I saw some genuinely touching caring attitudes towards the less able residents. I can't name names here but thank you, guys. I needed a break to recharge my batteries for times ahead and I got that. We hope to see you soon.


Reply from Jo Wood, Client Liaison Manager at Barchester Dudwell St Mary Care Home

Thank you very much for your kind comments.


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Review from A D (Son of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was enrolled at Dudwell St.Mary (Barchester) after three years of having live-in carers in her own home. This arrangement became unsatisfactory when her night-time wandering increased and a second carer has to be arranged to provide adequate 24 hour cover. My mother settled into Dudwell St.
Mary within a few days and we have been impressed by the kindness and care shown. A few organisational 'slips' (running out of paper towel) have not detracted to any real degree.

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Review from Fiona G (Daughter of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased to have found Dudwell St Mary for a short stay for my mum following an operation.
Very efficient, organised and skilled team together with a good balance of care and compassion. Excellent food too. Mum was in good hands.

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Review from David P (Brother of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good facilities with friendly staff who really seem to care for the residents.

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Review from L D (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received the most wonderful care during her stay at Dudwell. The staff have treated her with the utmost care and respect and have also supported us during this difficult time. The team have encouraged my mother to eat something she struggled with at home, and have made her days more peaceful
than I had thought possible.

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Review from A V (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lovely downstairs room with a view over the garden. Very kind polite staff. Jolly good food.

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Review from F S (Daughter of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a delightful downstairs room which is comfortable clean and well decorated. The bed is comfy. It has attached toilet and basin. The food is super I had a Sunday roast with my mother. The staff are fantastic, kind, calm, professional and very caring. We feel well informed at all times.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for reviewing and providing us with feedback on the environment, and food which you have described as "super". We have also noted your comment on activities as satisfactory. We are currently recruiting into the position. However, we are now providing your mother with a weekly activity programme in order for her to make a choice of what she would like to attend.


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Review from Luke O (Son of Resident) published on 7 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise all the staff at Dudwell St Mary Care Home enough. They are all exemplary and work to the highest standard. I appreciate their attention to detail, listening skills, policy of transparency, genuine kindness, cooperation, respect and level of hygiene, which is five star. The buildings
smell fresh like a family home. It is set in wonderful and peaceful countryside.


I know mum is safe, secure, cared for and loved. I have peace of mind. Dudwell deserves the highest of awards. I never have to worry about mum’s safety or her physical, emotional and mental well-being. She is cared for with the utmost quality and dignity and is utterly respected.


Mum has a beautiful room with a beautiful view and she is very settled. I cannot recommend this care/nursing home highly enough. It is not just the hygiene that is five star, it is every aspect of Dudwell St Mary, from the setting, the buildings, the staff, the management and catering. If only all care/nursing homes were like Dudwell St Mary.


Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for taking time to complete a review of our home and the complimentary remarks and that you have found the staff to be exemplary and work to the highest standard. I am delighted that you feel your mother is safe, secure, cared for and love. I have shared your comments with my team and we have been humbled to know " If only all care/nursing homes were like Dudwell St Mary.". We are committed to make Barchester Dudwell St Mary a unique home where we ensure a smooth transition from home to home.


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Review from Senia B (Niece of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always kind, helpful and efficient. Rooms are large, comfortable and well lit. Residents are well looked after and fed. The staff do a sometimes difficult job with patience and kindness.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for your comments about our home and I am pleased that you have found to be helpful and efficient and that residents are well looked after and fed. Over the years, we have been fortunate that our staff retention is good and we have a dedicated team of staff that will go an extra mile to ensure your aunt is well looked after.


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Review from Sandra N (Sister-in-law of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Dudwell St.Mary very caring and excellent nursing home. However, at times we find the use of agency staff who, although caring, are not always familiar with the particular routine of individual residents.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for your review and that you find Dudwell St. Mary very caring and excellent nursing home.
I would like to reassure you that we have maximised our recruitment and we have progressed in the recruitment. We have also discussed with our agency suppliers to send staff who have worked at the home before to ensure continuity and this is taking place now except under extreme emergency.


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Review from David L (Father of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression we received when visiting Dudwell St Mary was an atmosphere of warmth, kindness and welcome.
We met several members of the staff, all of whom were friendly and smiling, We were offered tea or coffee, which we accepted with pleasure. The public rooms are sensitively furnished with
warm reds and browns and the temperature is kept at a comfortable level. Our daughter, who has been here about one month, seems to like the environment, food and staff. From what we have seen, we would say she is lucky to be a resident at Dudwell St Mary.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for your complimentary remarks about our home. I have shared your review of our home with my team and we look forward to seeing you when you visit your daughter.


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Review from A E (Son of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with our fathers care at Dodwell St Mary. The home is very clean and tidy and there has been investment in decoration. The food is good and so is the nursing care. My dad is on a dementia ward which is always challenging but the staff treat him with dignity and care. We are very pleased
with the manager and staff.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

I am delighted that you are happy with the care of your father. We are pleased that your father has settled very well in his new home and we thank you for the support and being part of our team to ensure your fathers stay is as comfortable as possible.


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Review from Peter E (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our stay at the home has always been welcome by all the members of staff in all areas we go to. My father has enjoyed his time at the care home and is always happy to return back after he goes out, which he does regularly. The care home is always being re-decorated where and when needed and I look forward
to seeing the rest of the complex completed.

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Review from Michael C (Son of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves the home and receives excellent care, she has made many friends and tells me how happy she is.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thanks for posting a review of our nursing Home. We are pleased that you have found the home to be lovely and every aspect of our service to be excellent.


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Review from William B (Brother of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, clean and tidy. Good food and having a nice approach, which in my opinion is all one can ask for when this is happening in one's life.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for posting a review of our nursing home. We are delighted with the feedback that the staff are caring, and the home is clean and tidy. We are also pleased that you feel the home has nice approach and the food to be good.


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Review from J C (Resident) assisted by family/friend published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do like it here. The manager is lovely. The food is good, I can have as much as I like. There is lots of company.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for taking time to share your views about your living experience at our home. We are delighted that you have made friends and your complimentary remarks.


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Review from Tania C (Daughter-in-law of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing, it was such a relief for my mother-in-law to be in such a great place and to know she is safe, happy and looked after.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for posting a review of our nursing home and we are pleased that your Mother in-law has settled very well and she is complimentary about the home.


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Review from L S (Daughter of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was transferred here at short noticed due to the death of my stepmother. I have found all the staff very helpful and respectful.

Reply from Happiness Chinyimba, General Manager at Barchester Dudwell St Mary Care Home

Thank you for taking time to review our home and we are pleased that you have found the staff helpful and you are likely to recommend our home.


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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Barchester Dudwell St Mary Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Barchester Dudwell St Mary Care Home is calculated as follows: ( (185 Excellents x 5) + (46 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 248 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Dudwell St Mary Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (36)

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Meet the Team (8)

Emma

Emma Rich-Spice

Job Title: Senior General Manager

Joined: 2023

Hi. My name is Emma Rich-Spice and I am the General Manager at Dudwell St Mary.


I trained in mental health and care management and forensics as a degree and have been managing adult nursing and complex care home services now for over 20 years. I bring a deep and caring knowledge of how to ensure the care given to you and your loved ones is at a standard you would expect and more so. My door is always open for a coffee and a chat for all. Care is a huge passion of mine, one of which has led me to the House of Lords to positively champion adult social care and those who live and work within.


For me, kind, caring, personalised and holistic care should be at the heart of everything my team and I will provide for you and we will take the time to get you know you and deliver the best service we can to your wishes to live as independent life as possible.


To be able to make a difference and share a part of your journey with you is something we find humbling and rewarding and cannot wait to meet you when you come to visit us or come into our care.


Oana

Oana Vieru

Job Title: Clinical Deputy Manager

Joined: 2022

My name is Oana and I believe that helping people is part of who I am.


I was originally trained as a nurse in Bucharest, Romania. I arrived in Kent, UK in January 2015 and since then, I have worked as a Registered Nurse in various care settings. As part of my professional journey, I have managed a Residential Home and worked on other projects, all focusing on elderly health and social care.


I have an NVQ L5 in Leadership and Management and a Bachelor of Science degree in Health and Social Care. Since 2015, I have worked towards building my career around helping people and I hope to continue doing so for many years to come.


My role at Dudwell St Mary allows me to be part of an amazing team of professionals who make all the efforts to provide the best care services and improve our residents’s life quality.


I am enthusiastic about the role I have, I consider myself kind, approachable, hardworking team orientated and always willing to help others.


Caroline

Caroline Morley

Job Title: Home Administrator

Joined: 2011

Hi, my name is Caroline, and I joined the team here at Dudwell in February 2011. My role as Administrator involves managing payroll, accounts and HR, in addition to the financial and business systems in the home, working closely with the General Manager.


I enjoy meeting residents old and new, along with their loved ones, and building these relationships.


I am supported by two members of the admin team to ensure that we deliver a high standard of work.


Soraia

Soraia Cunha

Job Title: Unit Manager St Mary's

Joined: 2011

Soraia is our wonderful Unit Manager Nurse for our St Mary's nursing unit. Soraia has been with Dudwell for approx. 10 years now and is a well-respected member of our team. She does a fantastic job with the staff rota, and care planning and is a great support role/mentor to our RGNs. Soraia is passionate about all aspects of elderly nursing care and we are grateful to have her working with our team as she brings compassionate care to the forefront.


Linda

Linda Lawes

Job Title: Activities Coordinator

Joined: 2008

My Name is Linda and I am one of the Activities Co-ordinators at Dudwell St. Mary care home.


I joined Dudwell St Mary in April 2008 as a Housekeeping Assistant and later became the Head of Housekeeping. In 2018 I then became an activities coordinator where I brought lots of new and exciting ideas to the role.


I am passionate about my role within the home and aim to bring a smile to all our residents’ faces through different types of activities. My personality is bright and bubbly so aim to share this each day at work.


As I gather the resident's likes and dislikes if you would like to come and chat with me about your family member please contact the home to arrange.


Glenda

Glenda Mills

Job Title: Care Practitioner

Joined: 1995

I have been working at Dudwell St Mary for 23 years and have gained both NVQ level 2 and level 3 in care during this time. I became a team leader two and a half years ago and am now a Care Practitioner. I have two daughters, the youngest of whom works here as well as a Care assistant!


Augustine

Augustine Irabor

Job Title: Senior Carer & Speak Up Champion

Joined: 2020

My name is Augustine and I am a Senior Care Assistant and Speak Up Champion at Dudwell St Mary.


I have been working in the care industry for 3 years. I absolutely love my role and I find fulfilment in caring and assisting the residents.


Since working at Dudwell St Mary, I have received a great amount of training and support. As a Speak Up Champion, I am able to support residents and colleagues to speak up on areas of concern and need for improvement within Dudwell St Mary.


David

David Bexhell

Job Title: Head Of Maintenance and H&S Champion

Joined: 2020

Hello my name is David, I am the Head of Maintenance at Dudwell St Mary. This role is varied and challenging to keep the home environment to the highest standard possible and to ensure that both residents and staff can enjoy their surroundings safely. I started this role in July 2020 after working as the maintenance manager of a holiday park for six years. When I was made redundant I decided to pursue a more rewarding career in the care home sector and I am very happy I did! Previously to this, I have been self-employed as a handyman and I am a fully qualified electrician.