Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ
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9.7 103 Reviews
  • Elstree Court Care Home, Eastbourne
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives.

The catering team at Elstree Court create delicious meals to ensure a lovely dining experience, and the dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends. During the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The experienced and compassionate care team at Elstree Court like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to continue well-loved hobbies or try their hand at something new.

As well as building a great community inside the home, residents are supported to take an active role in the Meads Village community if they wish to, connecting with local community groups and schools or visiting local establishments on regular trips out.

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Care Provided by Elstree Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Yolanda de Castro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elstree Court Care Home Reviews (103)

Total of 103, showing 1-20
9.7

Elstree Court Care Home has a Review Score of 9.7 (9.746) out of 10, based on 20 reviews in the last 2 years. Over all time Elstree Court Care Home has 103 reviews.

Overall Experience

  • 71
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Date Published

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Review from T T (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves living at Elstree Court and she calls it "home". All of the care team are friendly to family and give excellent care and attention to mum. Mum had a health issue during the month and was looked after here until an ambulance arrived, was asked after whilst she was in hospital, and was collected
and nursed back at Elstree Court as soon as the hospital discharged her. She is doing so well just for being back in her "home"

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Review from John H (Brother of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy here. All the staff take great care of him and give him a lot of attention. The activities are conducted Mondays to Fridays which is so good for my brother. The managers organise regular functions inviting family members with good quality entertainers. Visiting family members
are made very welcome and coffee/tea is made available. Probably one of the best homes in Eastbourne.

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Review from P V (Wife of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Elstree Court for a month. He was previously in another nursing home and was very depressed. He had been in Elstree Court previously for respite since being in Elstree Court he has improved immensely he is happy, eating well and enjoying life again. I can only thank the wonderful
staff who are kind, thoughtful and helpful. Nothing is too much trouble.

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Review from D H (Wife of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered from vascular dementia, after staying 4 weeks in the hospital in Eastbourne, she was admitted to Elstree Courts as she required full-time nursing care. The management and the staff were amazing throughout in all respects. Unfortunately, she passed away on the 24th of June 2024. If there
is such a place to die in peace Elstree Court was certainly that for my wife and the family.

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Review from P W (Sister of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Assistant Manager gave our family 100% support when our brother was admitted to Elstree Court Eastbourne. She is such a kind person who always greets people with a lovely smile! We did have a small problem but she was very professional in sorting the problem out, we wish there were even more people
like her in this world! Also, our family are very pleased with the staff at Elstree all so very kind. Sadly we were told our brother couldn't stay as they had a couple of instances that were out of his control.

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Review from Kevin T (Son of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for looking after Mum after her discharge from hospital. She has settled in very well and is very happy here. She is pleased with the attention given by all the staff and enjoys the food and is eating very well. All of the family are very happy with the care received.

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Review from S A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home everyone that works here is so lovely and caring to everyone. My mum is as happy as she can be.

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Review from S F (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole experience with Elstree Court has been absolute satisfactory. The whole staff team at this nursing home have helped my dad settle in and also stabilize him to the point I can now take him out. Can't thank this nursing home enough.

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Review from F B (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for over a year now. The staff are excellent and treat her with great kindness and respect. The food is very good which my mother enjoys. The home is very tidy and clean. There are activities going on every day and the home organises events throughout the year for
residents and relatives. Visitors are always welcome and often offered tea and biscuits. It is a great relief that my mum is being well cared for.

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Review from June E (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here now for four years and feel very much at home. The staff are always helpful and pleasant and I got on very well with them. I feel quite free to express my opinions in a responsible way and enjoy being part and parcel of being in the garden room.

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Review from Toni L (Wife of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only did the staff at Elstree take excellent care of my husband during the short time my husband was a resident, your staff took so much care of me, always ready to give a comforting word, words cannot express my heartfelt thanks.

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Review from Pauline G (Wife of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was referred to the home following many months of poor health. I was initially concerned that he would further deteriorate. However, he has blossomed. He has always been a reserved person but now contributes to daily activities, chats with the residents and has regained his smile.
I feel
very comfortable that the home provides all his needs. All staff I have met are friendly and approachable.

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Review from Fay H (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my husband to Elstree Court Care Home on the recommendation of a social worker from the hospital, the best thing I have ever done. I'm not happy that he's in this state but this is the best place for him. I find it very comforting here and so does the rest of the family. I looked at a lot
of places and none of them have come close to this one. I'm very happy that this home is looking after my husband of 54 years.

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Review from Madeline P (Sister of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team are always so friendly and warm every time me and my family visit our sister.
Nothing is ever too much trouble even though they are so busy! They all really seem to care about the residents. If we have a question about personal appointments a member of staff in admin/finance is always
on hand and she is very friendly and understanding.
The manager and deputy manager have been very proactive in supporting my sister with the best ways to care for her ever increasing medical issues.

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Review from Sue M (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Elstree Court on 23rd June 2023 and from the first day of admission, Dad received exemplary care from every member of staff. The carers were always professional and extremely caring to Dad, even when his condition worsened and he became frustrated as he couldn't speak clearly.
Nothing was too much trouble, from his care to even standing him frequently to avoid him getting sore. As he deteriorated and became unresponsive near the end, they provided superb care supported by a great team of registered nurses and managers.

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Review from Sarah M (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was admitted to Elstree in September 2022 still with 'capacity' but mobility problems. He died 3 months later. He was in an attic room, with no working lift to access lower level floors where activities took place. He was bedbound. Had 2 falls and 2 hospital admissions in 2 months following
falling out of bed/chair. He was isolated in the attic room with no passing people to stimulate a once interested, intelligent man. He cried when I left him on one of my visits to him which was just so sad to experience. He was unhappy with being hoisted by certain staff. He wasn't happy at all sadly. Despite lots of emails to the manager about this issue and that issue (there were many) he wasn't able to move to a more central room on the ground floor which is what the family who pre-visited were shown where they had hoped he would be encouraged to engage in activities and talk with other residents. They were so sad when they saw where he ended up. He literally went downhill from admission.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Elstree Court Care Home

We sincerely apologise about your concerns raised. I have reviewed the communication that we had through emails before your father’s admission to our care dated 9/08/22. I had sent photos of the room pre-admission, and you and your family agreed to proceed with the admission. It was so unfortunate that after few days of his admission our lift broke down, and it did take a while to get fixed due to the inability to obtain parts. We had put an hourly check in place for your father for his safety and wellbeing. At that time, we continued to communicate with emails and phone calls to give you an update and address your concerns. For residents that are not able to attend small group activities, we provided a 1:1 activity and in review with our communications, our activity coordinator shared with you some photos where your father was participating in a 1:1 activity. Regarding your father’s falls, he slid from his recliner chair which I did discuss with you at the time and suggested that the recliner chair was not suitable for his needs. We provided an alternative comfortable chair that was more suitable for him which did prevent further slides or falls. Unfortunately, there was a general decline in his conditions related to his medical problems. A GP had been sought to review and advised hospital admissions for further treatment. There was no evidence that suggested his death was related to any falls. Once again thank you for letting us know about your concerns, as they do help us to make improvements in our homes. I hope from my response that you feel I have appropriately responded to your concerns and acted as necessary.


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Review from David R (Son-in-law of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely coronation party in the dining room. My wife and I were invited and made to feel so welcome. Great atmosphere, live music and lots of lovely food. Thank you. The staff worked really hard to make sure everyone joined in and enjoyed themselves.

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Review from C R (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed being invited to the coronation tea party. We were made very welcome and had a happy time. Lovely coronation decorations, delicious food, live music and a happy atmosphere. Thank you for all your hard work.

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Review from S R (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Elstree Court Care Home at the end of December. After a short review period, he was moved to a large ground floor room and began to be included with other residents into the garden lounge to join in the daily activities which he takes full part in and enjoys. He says the food is
good and the carers are very good. On arrival, he was more or less bedbound and sleeping most of the day on palliative care. he is now helped to get up and dressed every day and has a new lease of life. His care has been excellent.

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Review from Karen W (Granddaughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff. Do anything for you. I had some family issues and as power of attorney had to protect my grandmother from family. The home were very empathetic to our needs, listened and acted appropriately. Lovely facilities, like home from home.
"A credit to the local community"

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Elstree Court Care Home is calculated as follows: ( (198 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 236 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Yolanda

Yolanda De Castro

Job Title: Home Manager

“For me, it’s showing compassion to every Resident, taking the
time to listen and going the extra mile to support their needs.”


As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.


When asked what she enjoys most about her role, Yolanda remarked:


“I just love to see all of the Residents and staff happy to be in the home.”


Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.


If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Elstree Court Care Home

What types of Care is Elstree Court Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elstree Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Elstree Court Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Elstree Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elstree Court Care Home to the centre of Eastbourne?

1.5 mile(s) as the crow flies, distance by road may be significantly further.