Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ
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9.7 103 Reviews
  • Elstree Court Care Home, Eastbourne
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives.

The catering team at Elstree Court create delicious meals to ensure a lovely dining experience, and the dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends. During the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The experienced and compassionate care team at Elstree Court like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to continue well-loved hobbies or try their hand at something new.

As well as building a great community inside the home, residents are supported to take an active role in the Meads Village community if they wish to, connecting with local community groups and schools or visiting local establishments on regular trips out.

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Care Provided by Elstree Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Yolanda de Castro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elstree Court Care Home Reviews (103)

Total of 103, showing 21-40
9.7

Elstree Court Care Home has a Review Score of 9.7 (9.741) out of 10, based on 18 reviews in the last 2 years. Over all time Elstree Court Care Home has 103 reviews.

Overall Experience

  • 71
  • 31
  • 0
  • 1
  • 0

Date Published

103
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7
18
85

Review from C P (Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident here. I must say I am very happy at the way I am looked after. The staff are caring and happy and I feel like I am part of a big family. Nothing is too much trouble and the carers are there if you need any help or if not you know you can also buzz for anything at any time. I look forward
to spending the rest of my years at Elstree.

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Review from I B (Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been satisfied with all the help that is offered. It has been a very difficult time with all the staff changes and all the masks worn etc but they do their best. It's not an easy task but am wishing for a better future for all of us.

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Review from John M (Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good and help when I need it. I love being here because I can do the things I love doing. And helping residents as well.

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Review from Roseanna E (Sister of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is cared for well. Staff are caring and attentive. Any concerns are highlighted to me and any concerns I have are addressed. Cheerful and welcoming staff.

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Review from C C (Friend of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, welcoming staff. Encouraging to the resident to participate in activities although often resistant. They show a good level of care and thought for the resident's well-being.

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Review from B A (Sister of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff very friendly when I visit and my sister looks well cared for. She lacks motivation due to her depression and I know she can sometimes be difficult to manage in the way of cleaning her teeth etc. It needs special care and patience at all times and I value the fact that the carers
are kind and patient with her even though they are very often extremely busy and time is precious to them. The activities lady tries hard to get her to join in with the others but so far it has not happened - not for the want of trying on her behalf.

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Review from E L (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the services provided including caring and food, cleaning, and activities. All the staff are friendly.

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Review from Finn M (Grandson of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm blown away by your kindness and thoughtfulness. You look after my gran with love, and I am humbled by this. It is so important to know your family is being cared for in such a good way! Thank you, an infinitely. Also, the food is amazing.

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Review from Philip W (Son of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always been happy with Mam being at Elstree Court. The friendly staff have always been welcoming, however busy they have been. A very clean nursing home with good facilities. The food always looks well presented and Mam always commented on it when she could. Keep up the good work Elstree Court.

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Review from S M (Sister of Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother appears to have settled well in Elstree Court, he has praise for the carers and enjoys the food made available to him. However, my sister and I have found ourselves having to approach the care staff with issues that should have been noticed by them. The point is that if we were not advocates
for him, would these issues be overlooked?

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Elstree Court Care Home

Thank you for your kind comments regarding the home, and we are sorry that not everything was as expected. Thank you for meeting with me to discuss the issues and we are pleased that your brother is settled, is happy, and that the issues are now resolved. If there is anything else that you would like to discuss then please feel free to contact me, I look forward to seeing you in the home again soon.


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Review from Cherry S (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very welcoming and homely. I liver over 320 miles away and I can rest assured that my mother is happy and thriving at Elstree Court Care Home. This is my first visit to see my mum since the Covid pandemic and I can honestly say she is receiving the best care and attention.

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Review from A M (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy with the care provided at Elstree Court. She says the staff are always kind and considerate. She has a large and pleasant room. I visit her on most days and I am always made very welcome by the kind and friendly staff.

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Review from T B (Son of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Even though my parents were only at Elstree Court for a few months they were both treated with respect and dignity. The staff are first class and do an amazing.

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Review from R S (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff - managers' nurses, carers, chefs and housekeeping are lovely, warm and really work together as a team. This means the residents benefit from a cohesive workforce. They were marvellous to my mother. Thank you.

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Review from B N (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, everyone so helpful.
Food is great.
Room great and clean.

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Review from Carl C (Grandson of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, Grandad well cared for. Staff are amazing.

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Review from Lionel J (Civil Partner of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner passed away at Elstree Court in January this year, I would like to thank the Manager and all the staff at Elstree Court for the support and kindness shown to me and the family during his last days. My father was at Elstree Court for nearly two years and during this time the whole team were
superb, nothing was to much trouble for them and he was treated with dignity and kindness during his whole stay. Was not easy finding a home for him but I am so pleased I found Elstree Court and have no hesitation recommending them.

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Review from Michael B (Son of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I would like to thank all of the staff at Elstree Court Eastbourne for the care they showed my mother during her stay and their continuing care of all residents. All staff are attentive to residents needs, above and beyond expectations. Whenever we discuss the home with friends and relatives
we are unable to praise you enough. We would also like to thank you for the support you offered us.

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Review from P P (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Elstree for over two years. She was very fragile and quite unwell when she arrived due to an accident which occurred whilst at respite in London. With the attention and care of the staff, my mother flourished to the best of her abilities. I know my mother is being well
looked after which is reassuring when one is unable to visit. Staffing has always been consistent and management will always find time to listen. Communication has been excellent throughout this difficult year. I really could not be more happier knowing my mother is in a safe place and genuinely cared for. Every staff member makes Elstree a pleasant place to be.

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Review from L D (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received excellent care during her time at Elstree. the staff are kind and caring and very professional. I cannot praise them enough.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Elstree Court Care Home is calculated as follows: ( (179 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 212 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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Meet the Team (1)

Yolanda

Yolanda De Castro

Job Title: Home Manager

“For me, it’s showing compassion to every Resident, taking the
time to listen and going the extra mile to support their needs.”


As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.


When asked what she enjoys most about her role, Yolanda remarked:


“I just love to see all of the Residents and staff happy to be in the home.”


Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.


If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.