Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ
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9.7 103 Reviews
  • Elstree Court Care Home, Eastbourne
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives.

The catering team at Elstree Court create delicious meals to ensure a lovely dining experience, and the dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends. During the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The experienced and compassionate care team at Elstree Court like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to continue well-loved hobbies or try their hand at something new.

As well as building a great community inside the home, residents are supported to take an active role in the Meads Village community if they wish to, connecting with local community groups and schools or visiting local establishments on regular trips out.

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Care Provided by Elstree Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Yolanda de Castro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elstree Court Care Home Reviews (103)

Total of 103, showing 41-60
9.7

Elstree Court Care Home has a Review Score of 9.7 (9.741) out of 10, based on 19 reviews in the last 2 years. Over all time Elstree Court Care Home has 103 reviews.

Overall Experience

  • 71
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Review from Maureen C (Wife of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with all aspects of the care home. At the moment visiting is down to one person per resident a week due to the Coronavirus lockdown and being very concerned about the health of their residents they adhere to all guidelines and recommendations. The manager and her staff are all very
approachable and it seems that nothing is too much trouble for them. The manager is very knowledgeable in every aspect of care.

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Review from C B (Brother of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I retired 18 years ago, my work involved visiting about a dozen properties a day including many care homes and found that quite a large proportion of them fell below an acceptable standard.
Just over two years ago my elder brother had a serious fall at home and was taken into hospital, and it
became necessary for him to be taken into care. My wife and I were recommended to visit Elstree Court. The moment we entered the door we were greeted with a smile, we were shown to the vacant room and quickly realised we would have to look no further. We were very impressed with the room and my brother settled in very quickly, and the care he was treated with was very kindly and professionally, throughout his stay.
We can thoroughly recommend Elstree Court without hesitation.

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Review from Chris K (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Elstree Court from another care home during the lockdown and the entire family were extremely anxious about how Dad would settle in.
We were unable to take a look around prior to his admission due to Coronavirus prevention measures but the manager was very reassuring and left
us in no doubt that Dad would be cared for.
We have been using our own video device to enable us to see Dad. All the staff have made these calls go really smoothly. On every call, we have observed that Dad looks well-cared for and extremely smart. He also seems to be more alert and engaged than he was in the previous home. The staff give us privacy but also engage with us in a friendly and courteous manner when setting the call up and at the end. They always leave his bell and drink within reach.
Communication from the manager has been excellent with regular updates on Dad's welfare and activities.
We can't thank the staff enough for alleviating our anxiety and caring for Dad.

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Review from J E (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for by the staff at Elstree for more than a year until she sadly passed away. We cannot thank the management, nurses, carers and extended team enough for the wonderful way they looked after her during that time. She was always treated with the greatest kindness and respect and their affectionate,
good-humoured rapport with her made such a difference. Mum could not have been in safer or more reliable hands. On more than one occasion their quick thinking and action saved her from traumatic A&E admission. Professional and discreet but incredibly warm and friendly, they are, without exception, the most genuine, kind-hearted group of people you could hope for to entrust with a loved one. They welcomed our Dad, my sister and me as friends on our daily visits and we will never forget their compassion and support in Mum’s final days. We would recommend anyone looking for care at its absolute best to consider Elstree.

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Review from V M (Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having gone through nasty medical experiences I have come out the other side, living at Elstree Court Care Home as a happy balanced person with plenty to do - in fact my day is very FULL of lovely people and a super room with everything I wish for, lovely and happy.

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Review from J D (Brother of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, I find the staff very helpful and the rooms are spotless. There is always some form of activity going on so everyone has something to keep them amused. Also, the menu has a good selection of meals to choose from. I found the visiting hours very flexible which allows me to work around
my spare time.

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Review from J B (Cousin of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise this nursing home and it's staff enough. They treated my relative with respect and first-class care. I would recommend to anyone looking for elderly care.

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Review from S G (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Elstree Court in Eastbourne for approximately two and a half years until her death.
She was very well cared for and obviously felt very comfortable there. The staff were so kind and helpful, even making sandwiches for her when she felt 'peckish' during the night!
When I visited
I always felt welcome, the staff were all very friendly, plus keeping me informed of any medical issues that arose.
I can't praise them highly enough.

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Review from R D (Power of Attorney of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only complaint that is raised by the resident is the slow response to alarm call, especially during the night. This cannot be confirmed.

Reply from Clare Sheehan, Careline Advisor at Elstree Court Care Home

Thank you for your review. I understand on this occasion there was a short delay to the call bell being answered as four Residents were ringing at the same time. Our call bell records are checked at the end of each shift with staff being reminded that they have a maximum of 5 minutes to respond.
We continue to do our very best to attend to Residents calls as quickly as possible and apologise if at times there is a slower response.


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Review from Jean B (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was only in Elstree Court for a short time before she sadly passed away. During this time she was treated with kindness, respect and dignity. I just wish we had managed to get her into Elstree Court earlier as I feel sure she would still be here now.
Thank you to the manager and your staff for
your kindness.

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Review from Teresa S (Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend this care home to all elderly people who need company. Special care and attention and understanding. Wonderful love and attention from all staff working here.

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Review from E D (Stepdaughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative was always adamant she would never go into a care home. But her changing needs and time in hospital meant she no longer had that choice. We were worried. Fortunately, not only could Elstree Court provide the nursing care she needed but there was a room available. A large bright room where
she could have her own photos and knick-knacks around her. The atmosphere is welcoming and friendly and the staff efficient and helpful. They made her feel at home and are very attentive to her care and well being.
She quickly settled in and sees it as her home now and the staff like family. It's a relief to know she is happy and well looked after.

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Review from Angela M (Respite Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for respite care as I know the home well as my husband spent his last few years here. I have received excellent treatment and care from all the staff. I would definitely return here is necessary. I have a food intolerance and enormous help was given to me regarding this problem.

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Review from Andrew B (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has enjoyed staying here. She said that all the staff are friendly and helpful and would recommend to other people.
I found the management team very approachable, friendly and also the staff team made our visit to mum enjoyable.

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Review from P B (Resident) assisted by family/friend published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the care provided here has benefited me so that I am able to return to some sort of normal living. The staff have all been marvellous and I am going to miss them all.

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Review from M C (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad says he had an enjoyable time and the level of care was outstanding.
I (as his daughter) have noticed how kind the staff are and they treat my dad with a great deal of respect and friendliness.

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Review from Jill C (Wife of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I entered Elstree Court's front door I knew it was the right place for my dearly loved, seriously ill husband.


He was treated with love, respect and kindness. I am full of praise for the excellent care given by the wonderful staff, in his final weeks of life.


Thank you.


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Review from Frederick B (Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy there, the staff have been excellent. Thank you.

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Review from Vincent T (Resident) assisted by family/friend published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Food is very good. You are all very kind.

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Review from Christopher P (Respite Resident) assisted by family/friend published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Genuine warm welcome on arrival, staff ready to help settle in. Very good home cooked food - with choice.
Medication given at appropriate times. Personal care was given with patience, respect and sensitivity. Felt able to ask staff for help when needed - always polite and ready to respond. I always
feel safe and secure and well cared for - good experience.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Elstree Court Care Home is calculated as follows: ( (188 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 224 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Yolanda

Yolanda De Castro

Job Title: Home Manager

“For me, it’s showing compassion to every Resident, taking the
time to listen and going the extra mile to support their needs.”


As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.


When asked what she enjoys most about her role, Yolanda remarked:


“I just love to see all of the Residents and staff happy to be in the home.”


Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.


If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.