Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ
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9.7 103 Reviews
  • Elstree Court Care Home, Eastbourne
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives.

The catering team at Elstree Court create delicious meals to ensure a lovely dining experience, and the dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends. During the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The experienced and compassionate care team at Elstree Court like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to continue well-loved hobbies or try their hand at something new.

As well as building a great community inside the home, residents are supported to take an active role in the Meads Village community if they wish to, connecting with local community groups and schools or visiting local establishments on regular trips out.

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Care Provided by Elstree Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Yolanda de Castro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elstree Court Care Home Reviews (103)

Total of 103, showing 61-80
9.7

Elstree Court Care Home has a Review Score of 9.7 (9.741) out of 10, based on 19 reviews in the last 2 years. Over all time Elstree Court Care Home has 103 reviews.

Overall Experience

  • 71
  • 31
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Date Published

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Review from H B (Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care.

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Review from T K (Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been a pleasant experience. I am being treated with courtesy and competence. There is an atmosphere of cheerful co-operation. The food menu is varied and nutritious.

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Review from Fiona A (Daughter of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience of my Mum going into care was scary for me, it followed a stroke and I am coping with it alone.


The staff here are what makes all the difference, they truly care about my mum and despite her being given 4 days to 4 weeks to live she is actually improving 12 weeks later.


She has

not been left to vegetate in bed, she is now down in the lounge in a wheelchair daily.


Minor medical needs that have come up have been spotted by staff and taken care of.


I visit daily and it feels like a second home.


Mum seems happy and very cared for which is one less worry for me.


The building and grounds are also lovely and peaceful but that’s just an aside really.


The management is also knowledgeable about mum's care and is also involved, quite a family there overall.


Sad situation but very happy.


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Review from Joyce A (Wife of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very happy since the first day at Elstree Court. He has had nothing but kindness shown to him. Nothing is too much trouble for anyone.

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Review from P A (Son of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All in all a constructive meeting. It would be very good to see more trips out regarding minibus being provided. Everything else is a very good service.

Reply from Clare Sheehan, Care Advisor at Elstree Court Care Home

Thank you for your feedback. As the weather gets warmer we will be planning more outings for our Residents. We also have access to mini buses, as most of our Residents require wheelchair access and always welcome any suggestions by our Residents on new places to visit.


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Review from Lisa C (Niece of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Elstree Court a great home. All the staff and management are friendly and helpful. I have seen my relative improve greatly from all the support they receive from the staff. Fantastic home, fantastic staff.

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Review from Patrick M (Brother of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very satisfied with the way my brother is treated by care staff.

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Review from Pamela W (Wife of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

'I do like to be beside the seaside' - these words rang true on a lovely day this week. A large group of residents - with carers and nurses - enjoyed an afternoon on the promenade in glorious weather with blue skies and a calm sea.
Then came a super buffet which concluded with a gorgeous ice cream
each.
Smiles beamed everywhere. This gives hearty thanks for a memorable day to such a devoted and caring staff.
God bless you all.

Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. I'm so glad to hear that you had a good day at the seaside and enjoyed the ice cream.


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Review from M L M (Wife of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff members (nurses, carers and admin) are all very helpful and friendly. Also good at giving information.
In general happy with the service.
Only comment; Occasionally might have to wait for someone to come to help.
Suggestion; All residents be given a bracelet/necklace (instead of the big alarm).

Reply from Jayne Duck, Customer services administator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Emma R (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since arriving, my father has been extremely happy with the service provided from reception to care staff.
We are welcomed with smiling faces and cheerful conversation.

Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. Glad to hear that your Dad is happy and has settled.


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Review from Stanley S (Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into this care home after a three-week hospital period for at least a two-week period of respite care, longer if required.
I really enjoyed staying here. The staff and patients have been helpful.

Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. So glad that you enjoyed your stay with us. I hope that you are feeling better now.


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Review from Audrey R (Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been here for a short time my early impressions are positive.
Management welcoming and helpful.
Staff are friendly, kind and good at their jobs.
Patients need to be understanding that carers care for many other patients at the same time and sometimes need to wait a while for non-urgent help.
The
atmosphere here is quiet and tranquil and much to my liking.

Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. I am sure that you have started to settle into your new environment, it is lovely to hear that you are finding the staff friendly and I'm sure you will soon be having little jokes with them all.


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Review from J S (Son of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my father received excellent care over the 3 weeks he stayed at Elstree Court. A very homely atmosphere, with excellent attention from the staff. The only negative point was organisation of medication supply for my father (I had to organise the supply of three items in the short term).
Otherwise,
everything was excellent. Thank you staff.

Reply from Jayne Duck, Customer Services Administrator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from David J (Son of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I reviewed many nursing homes in the Eastbourne area recently when my mother needed to go into care. Although she has now only been there for a few weeks, I am more than satisfied that I made the right choice. The room and facilities are excellent, the staff clearly striving to treat residents (and
visitors) with care and consideration. There are less expensive homes, but there are also more expensive too. There are no hidden extras here. Perfect? Not quite all the time of course, but as close as anyone could reasonably expect.

Reply from Simone Berkeley, Customer Service Advisor at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from Lynn B (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elstree Court has been my mother's home for four years. I have always found all the staff caring and always treated my mother with great respect. It also became part of my life talking with staff and always given a warm welcome.
At the end of my mothers live they continued this care and beyond. I will
always be thankful to them

Reply from Emily Wilson, Customer Service Administrator at Elstree Court Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that Elstree Court provided your Mother with the best care during her stay. I will share your kind comments with the home's manager. The Bupa Customer Care Team


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Review from D J L (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff at Elstree Court Care Home for the patience, kindness and care that they gave to my mother during her stay with them and for the support and understanding they gave to the family.

Reply from Emily Wilson, Customer Service Administrator at Elstree Court Care Home

Thank you for sharing your lovely review with us. I am so pleased that you were impressed with Elstree Court and that they supported both you and your Mother. The Bupa Customer Care Team.


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Review from A M (Daughter-in-law of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be welcoming, caring and professionally run. All staff are excellent and my mum-in-law is receiving exceptional care in a friendly and empathetic environment. I am very happy with the choice we made for her and we are able to visit throughout the day and stay as long as we want.
Thank you to everyone at Elstree.

Reply from Emily Wilson, Customer Service Administrator at Elstree Court Care Home

Thank you for such a lovely review. I am so pleased that you are happy with the care that your Mother-in-law is receiving and the environment she is in. I will pass on your kind words to the home manager. The Bupa Customer Care Team.


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Review from G T (Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, would like a lot more, 5 days a week. Excellent.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from John S (Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities coordinator is 100%, very good indeed. We miss her a lot and love her energy and enthusiasm. Wish she was giving us activities for the week not just on Wednesdays.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mavis S (Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm extremely happy with exercise and activities today, the lady is very respectful and friendly. I'm happy in general.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Elstree Court Care Home is calculated as follows: ( (188 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 224 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Yolanda

Yolanda De Castro

Job Title: Home Manager

“For me, it’s showing compassion to every Resident, taking the
time to listen and going the extra mile to support their needs.”


As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.


When asked what she enjoys most about her role, Yolanda remarked:


“I just love to see all of the Residents and staff happy to be in the home.”


Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.


If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.