Elstree Court Care Home

64 Meads Road, Eastbourne BN20 7QJ
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9.7 103 Reviews
  • Elstree Court Care Home, Eastbourne
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting.

Each and every member of the professional care team is there to assist you or your loved one in settling into life at Elstree Court. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives.

The catering team at Elstree Court create delicious meals to ensure a lovely dining experience, and the dining areas provide a welcoming space to enjoy meals with fellow residents, or family and friends. During the warmer months, the outdoor spaces are also firm favourites with residents and their loved ones to enjoy a spot of al fresco dining.

The experienced and compassionate care team at Elstree Court like to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting residents to continue well-loved hobbies or try their hand at something new.

As well as building a great community inside the home, residents are supported to take an active role in the Meads Village community if they wish to, connecting with local community groups and schools or visiting local establishments on regular trips out.

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Care Provided by Elstree Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Yolanda de Castro (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elstree Court Care Home Reviews (103)

Total of 103, showing 81-100
9.7

Elstree Court Care Home has a Review Score of 9.7 (9.741) out of 10, based on 19 reviews in the last 2 years. Over all time Elstree Court Care Home has 103 reviews.

Overall Experience

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Date Published

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Review from Barbara K (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly satisfied with the care and nursing provided. Feel that when new carers are employed they do not know the client's history or requirements and should be teamed with an experienced carer in the first instance.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from John S (Resident) published on 11 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care and attention, good location, clean, good food, activities good.

Reply from Jayne Duck, Customer service administrator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from M F (Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All is well.

Reply from Jayne Duck, Customer Servicies Administrator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Wendy B (Wife of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Review went well. Nothing to complain about. Have said if anything we become concerned about between reviews, I would go and see someone in charge of any concerns. Have always felt as though talking to someone about any problems we would be listened to. All staff very helpful.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Graham R (Son of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Elstree Court Care Home on 3/5/16 suffering from terminal cancer - although very ill, he was completely lucid. He was placed in in a very spacious, well appointed room where he felt at home. As someone who owned a dental practice for 43 years, I can recognise staff quality - Elstree
Court Care Home's staff are outstanding. Caring and cheerful, they interacted wonderfully with my father and made his final weeks as good as they could have been.

Reply from Emily Wilson, Customer Service Administrator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from James R (Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with constant attention to requirements. Very comfortable. Happy with food, but not very hungry. Atmosphere very restful.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lily B (Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is very very friendly. We chat and talk to one and another they make you mix well. They want to make sure that you are happy. Always I miss my hot cup of tea I really like it. Thank you all. I have my own choice of food and drink which is very good and pleasant.

Reply from Lydia Waller, Customer Service Administrator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Linda O (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's overall care is good. She is encouraged to join in with social activities and to eat with the other residents. She needs help eating and this is given. The response time as regards her care buzzer is very good. Overall I am very happy with her care.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Hilary T (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents are both in a safe and caring environment. Their every needs are catered for. Food is varied and enjoyable. Entertainment is laid on every work day with several lounges to be with company or on your own. The staff are all very friendly and visitors are always made welcome with refreshments.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Harry C (Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is very important for me that what ever I need I can get here! Personally I think it is important for our limited and restrictive body movement. So you will get what you need quickly.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from John S (Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are all looked after and taken care of. Staff are very kind and helpful. Food is very good. We have plenty of activities each day.

Reply from Rachel Elliott, Customer Service Administrator at Elstree Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from John S (Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very friendly home, all the staff are very kind and helpful. Food is very good, there are very good activities each day. We have a very nice garden.

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Review from Jean C (Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate the care and the attention they gave me during staying in this home.

Reply from Rose Pickering, Customer Service Administrator at Elstree Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from J S (Daughter of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Elstree Court nursing home from hospital for palliative and end of life care. The care and kindness and compassion she received was wonderful, staff were very helpful and kind to myself, could not fault anything, i am so glad my mother was so well looked after during the end of her
life, would recommend Elstree Court to anyone including myself and my husband.

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Review from John O (Son of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the friendly, professional service offered by the staff at Elstree Court to make my mother's final days as comfortable as possible. Thank you.

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Review from John S (Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Staff very kind and helpful. Food good. Plenty of avtivities.

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Review from L G (Daughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I do not visit as much as I should, every time I am here the attention my mother gets is so good. I know mum is as happy and content as she can be.

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Review from M M (Resident) assisted by family/friend published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and always smiling. I have been treated with dignity at all times. The room that I am in is very comfortable and nice. The food is not to my liking, having said that I cannot chew very well which limits me in terms of what I can pick from the menu. Overall my experience has
been a good one and I would recommend this care provider to friends and family.

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Review from S N (Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elstree Court is home making, I am happy here. Good dancing and good food, good atmosphere. I recommend this care home.

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Review from J S (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home, friendly staff and not only looking after my father, they look after our family. Would recommend this home to anyone. Food is lovely and also a tea or coffee to visitors as well.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Elstree Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Elstree Court Care Home is calculated as follows: ( (188 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 224 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Yolanda

Yolanda De Castro

Job Title: Home Manager

“For me, it’s showing compassion to every Resident, taking the
time to listen and going the extra mile to support their needs.”


As a Registered Nurse, Yolanda has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Yolanda closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Elstree Court.


When asked what she enjoys most about her role, Yolanda remarked:


“I just love to see all of the Residents and staff happy to be in the home.”


Outside of work, Yolanda enjoys cycling, cooking and watching her all-time favourite films.


If you would like to find out more information about Elstree Court, Yolanda has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.