Ersham House Nursing Home

Ersham Road, Hailsham BN27 3PN
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9.8 20 Reviews
  • Ersham House Nursing Home, Hailsham
Ersham House Nursing Home is surrounded by beautifully landscaped grounds within the environs of Halisham in East Sussex.

The home features 40 large single, mostly en suite rooms, decorated to a very high standard. The home aims to provide a cosy, relaxed and caring environment, offering a choice of three lounge areas, all with a picturesque view of the home’s grounds.

The philosophy of care at Ersham House focusses on privacy, dignity, independence, safety, choice, rights and fulfilment. The team of highly skilled, qualified and experienced staff at Ersham House work with residents 24 hours a day, seven days a week, to make sure these key objects are met.

There is a variety of food available on the menus, which also caters for those with special requirements.

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Care Provided by Ersham House Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Affectionate Care Home Ltd
  • Person in charge
  • Niyola Dsilva (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Funding & Fees Guide for Ersham House Nursing Home

  • Weekly Charges per Person
    • Self-Funded Nursing Care £900 – £1,200
    • Self-Funded Nursing Dementia Care £900 – £1,300
  • (these prices are only a guideline, please contact Ersham House Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Unrestricted visiting


  • Parking

  • Plenty of Parking available


Ersham House Nursing Home Reviews (20)

9.8

Ersham House Nursing Home has a Review Score of 9.8 (9.804) out of 10, based on 13 reviews in the last 2 years. Over all time Ersham House Nursing Home has 20 reviews.

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Review from Clive B (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional management and support staff. Very friendly and patient service staff. Respectful and sensitive staff. Caring and cheerful staff.
This care home was selected after a very personable and assuring meeting with the manager and tour. Our first impressions were very good and these have
been maintained throughout our seven months of association thus far. We continue to be most satisfied and pleased with the care provided.

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Review from L K (Sister of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Ersham House Nursing home for just over a year now. She continues to be very well cared for by all of the nurses and the staff there. Whenever I ring to ask how she is whoever answers the phone always answers my questions and when possible if she is near they will give her the
phone to speak with me. She has always got a cup of coffee to hand and is always clean and tidy. The home is always pleasant to go into and welcoming. Activities are laid on to suit all needs with seasonal get-togethers. I can find no fault and can only say many thanks.

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Review from W B (Daughter-in-law of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who keep relatives very well informed. The staff is very good with residents. The home is well-kept. The food is good and varied. More activities could be arranged for residents, but the quality of given activities is good.

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Review from Robin B (Partner of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Ersham House is an excellent nursing home, the best I have seen. Looked after my girlfriend very well. All the staff are very kind and friendly and nothing is too much trouble for them.

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Review from B L (Sister of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was well taken care of. The carers are very caring of residents. My brother was washed and kept clean as frequently as needed during the day.

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Review from Christopher B (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care of Ersham House for almost five years until her recent death. In that time I was always aware of and grateful for the great patience and compassion the staff had for their charges. They kept my mother safe during the pandemic and she came to regard Ersham House as her home.
These are good people.

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Review from Richard D (Partner of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my ratings say it all!

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Review from Tracey B (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Ersham House Nursing Home since September and we cannot recommend this home enough. All the staff are kind and friendly and have gone above to meet Dad's needs. Dad has settled very well with the changes and I put this down to the kindness he has received here. Dad feels at home here
which has given us so much comfort. So thank you to all of you.

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Review from Kevin T (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Ersham House 6 months ago, having been moved twice this year in a short space of time. I have to say I have been really impressed by everything I've seen here. The staff are all very approachable and always happy to explain everything that is happening with Mum. They are all so caring
and friendly towards me and towards Mum as well as being professional in their duties. I am so pleased that Mum is here, there is a warm and friendly atmosphere about the place every time I'm there. Mum is in end-of-life care and the team shows so much dignity when dealing with her, I wouldn't want her to be anywhere else. The manager is always willing to talk through things and make sure I am kept informed of how Mum is. I really haven't got a bad word to say about the place. Thank you to all of the team for putting my mind at rest to know that Mum is safe and being cared for so well.

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Review from L K (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care, kindness and compassion and respect. Everyone is passionate about their role and the residents and their families are wonderfully supported by everyone, nothing is too much trouble. Highly recommended.

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Review from Richard R (Respite Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently here for respite care and enjoying spending time relaxing in the large garden. The manageress has been extremely helpful and nothing is too much for her. The nurses and care staff go above and beyond in making sure you are comfortable and have everything you require, whilst always smiling
and professional. I would also like to take this opportunity to thank them all for decorating my room and helping me celebrate my birthday whilst in their care. I would have no hesitation in highly recommending this nursing home. Thank you.

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Review from G M (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always been made comfortable and treated with dignity and great kindness. The care has been second to none and I have always been kept informed of Mum's condition. The rooms are clean, tidy and welcoming. I could not fault any of the staff, who all deserve a medal!

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Review from A P (Husband of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over three years I have been impressed by the care my wife has received from the (mostly young) staff here. Cheerful, helpful and polite, they do a sometimes difficult job to a high standard.

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Review from Angela T (Daughter of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was here for a year and during that time, there were 4 managers.
The care staff I met were very lovely but overall the care mum received was far from satisfactory.
There were also constant issues with the laundry - clothes were lost, other residents' clothes were hung in the wrong wardrobes,
etc.
The food was unappealing and even though my mum needed assistance and food cutting up for her, it rarely was.
Mum didn't join any of the activities.

Reply from Lindsey Giles, Manager at Ersham House Nursing Home

Thank you for your feedback. We are sorry to hear about your experience. Ersham House Nursing Home is now under new management who have received extremely positive feedback. We are committed to providing the highest level of care and always value feedback.


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Review from A R (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home.
Amazing end-of-life care to all the family.
Mum did not get to use any activities.

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Review from Keith H (Stepson of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father was admitted to Ersham House, from hospital, just as covid struck. He was very happy during his stay there and was well cared for during that time. The staff are always thoughtful, and approachable.

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Review from Annette C (Friend of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this home. The decor, atmosphere, caring and friendly staff and fresh, clean air. Such a great programme of entertainment. The only thing I could smell was lovely, fresh laundry!

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Review from H B (Niece of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased to see how lovely this home is. The atmosphere is calm and peaceful, and the staff are rightly referred to as carers. It's a relief to know that our loved one is in safe hands. Thank you.

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Review from Anthony P (Husband of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident here for over a year. She has advanced Parkinson's disease and related dementia. Her mobility has steadily decreased. During her stay, she appears to have been treated with dignity and compassion by staff, many of whom are quite young, but nevertheless, seem very dedicated.

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Review from Sarah G (Niece of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt moved to Ersham house in June 2020, and through her 6-week stay, she was cared for with dignity by a number of very caring staff members. She was an end of life patient with decreasing mobility and speech, making the choice of a nursing home difficult for us, but the senior nurse was brilliant,
from the day we looked around and chose a room for her to the end he was supportive, caring, understanding and always had time for our numerous questions. Choosing a care home for a terminally ill relative through Covid was particularly difficult, but the fact there was a garden where we could visit safely meant everything to us. The team changed back in March, and a lovely group of people are running the home who provided the best care. I would definitely recommend this care home to others.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Ersham House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Ersham House Nursing Home is calculated as follows: ( (126 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 153 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ersham House Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Ersham House Nursing Home

What types of Care is Ersham House Nursing Home registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ersham House Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Ersham House Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Ersham House Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ersham House Nursing Home to the centre of Hailsham?

1.0 mile(s) as the crow flies, distance by road may be significantly further.