Hailsham House Care Home

New Road, Hellingly, Hailsham BN27 4EW
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9.5 61 Reviews
  • Hailsham House Care Home, Hailsham
Hailsham House Care Home offers a wide range of residential, nursing and dementia care. This happy, family home has a variety of 90 ensuite rooms and care suites. It is located in a tranquil, rural setting in East Sussex. Sitting in its own extensive grounds, residents and their guests benefit from beautiful views plus substantial gardens and countryside spaces to enjoy and relax in.

With a number of lounges and smaller sitting rooms, there are spaces for everyone. Residents always have a choice of being with their friends and being part of the 'buzz' having other people around, or finding their own space and peace, perhaps with their families and visitors, or just to relax and enjoy their own moment.

The friendly and dedicated team caters for residents' needs and choices 24 hours a day. Be they carers, nurses, chefs, housekeepers and laundry operatives, gardeners, activity and wellbeing coordinators and more besides, everyone at Hailsham House has a shared objective - to ensure that every resident benefits from excellent and diligent care, respect and quality of life, every day.

The care and nursing team provide person centred care, with every resident having their own unique care plan, regularly updated to ensure its relevance and accuracy. The kitchen team offer a range of meals and snacks around the clock, nutritious home cooking and baking, with choices for all diets and cultures. The activity and wellbeing team offer a range of stimulating and entertaining pastimes - including music, quizzes, bingo and group activities, arts and crafts, pet therapy, local trips and excursions in the home's own minibus, and more individual companionship and activity - and so much more.

There is just not enough space here to share with you all that Hailsham House has to offer, why not just pop in? You are warmly invited to visit, and really experience what makes Hailsham House different... and special.

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Care Provided by Hailsham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 119 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rui Santos (General Manager)
  • Admission Criteria
    • NHS, Local Authority and private Self Funding admissions all welcome
    • Ages 65+
  • Room Information
    • Single Rooms (119)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hailsham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,400

  • Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
  • (these prices are only a guideline, please contact Hailsham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hailsham House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.


  • Parking

  • There is ample free parking onsite.


Hailsham House Care Home Reviews (61)

Total of 61, showing 1-20
9.5

Hailsham House Care Home has a Review Score of 9.5 (9.498) out of 10, based on 27 reviews in the last 2 years. Over all time Hailsham House Care Home has 61 reviews.

Overall Experience

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Date Published

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Review from C R (Wife of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was excellent and the last few days before he died the staff were so kind and thoughtful to us his family. They were always looking after his needs and we could not fault the staff.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you for the review. Thank you for the kind words. I am glad that you were happy with our service and our staff. I will share with our team. Best wishes.


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Review from Marina D (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff, especially the deputy manager, who stepped in last minute to take a meeting whilst another member of staff was ill.
Any issues raised, have been listened to and were resolved promptly. Good communication throughout.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you for your lovely review. Good to hear the compliments about the team. Also great to hear that you have been listened. Let's keep up the good communication and ensure your loved one is well cared at Hailsham House. Best wishes!


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Review from J K (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always go the extra mile. Today is Christmas Eve and one member of staff was cleaning the lounge, she was hoovering around the residents, interacting with them. Stopping to tie shoelaces and noticed a spill. Chatting to residents about their grandchildren and reassuring a new resident. Overall,
the staff have made Christmas extra special. Thank you.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you for the lovely review. I will share with the team at Hailsham House (Willow). Thank you for all your contribution being part in most of our activities. We will continue to do our best for the residents. Best regards.


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Review from Shirley W (Wife of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming with a calm atmosphere. My husband is cared for and loved by the staff who are always approachable which is a great comfort to me.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you for your lovely review. I will certainly share this with my team in Orchard community. We will continue to do our best to care well for him. It's always a pleasure to see you around too. Many thanks


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Review from Georgina S (Friend of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care my friend has received from the all staff at Hailsham House. Her health has greatly improved and zest for life has been restored. I would like to give highest praise for the work that the wellbeing team do, from daily activities and trips out to social shindigs. I have
enjoyed joining resident with her family at many fantastic events that have been great fun and given enrichment to all involved. Thank you

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you so much for your lovely review. I am glad to hear so well about our activities. You are always welcome to join us for the events and have fun with her and the others. We will focus on continuing these amazing events. December will be again another full month with a lot going on. The Wellbeing team will ensure you have the planner. Hope to see you!


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Review from B T (Husband of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Aurem Care took over, many major improvements have taken place. In facilities and staff improvements.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you very much for your kind review. I am glad you recognized our recent improvements. I will also share with the team these lovely comments. I am committed to continue to improve in all the domains. Many thanks, General Manager


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Review from Janette S (Wife of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled in very well to Hailsham house. All the staff go above and beyond to help my husband. His room is clean, and his laundry is always folded neatly and put away. The ladies on reception are always helpful and are lovely.
The food is OK, some days better than others.
It is a shame
that the minibus has gone, it has had a real effect on the staff and residents.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you for your kind review. Glad to hear that your husband is well settled in Hailsham House. We will continue to do the best for him. I will share the compliments with the team. The minibus has gone unfortunately, I know it was important for the team and residents but we have alternatives for the residents. Thank you for spending time doing this review as it's really important for us to improve.


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Review from Gill P (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy at Hailsham House and appreciates her care in her later years. As daughter and deputy for my mum, I like the relaxed nature of mum's care combined with closer attention if there is a problem and we feel nursing care is very good. We are getting to grips with the change in admin
and are generally happy so we can ensure mum is happy and we also have the information we need to complete our official duties as deputies (me and my brother).

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you very much for sending some time to do this review. I am glad to hear that your mum is happy at Hailsham House. Thanks for the compliments about our care and nursing care. This review allow us to improve in all the sectors to continue to provide the best care to your mum.


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Review from Paul S (Son of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and welcoming.
My mum's younger self would not have chosen to end up in a nursing home.
However, she is very happy here and is very well cared for.
I have seen a steady improvement, over the years, since she first entered Hailsham House.
Communication, from Hailsham
House, is starting to improve.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you for your review and the kind words to the team. Thank you also for recognizing the improvement over the last years. We are committed to the ongoing improvement and it's a pleasure to provide care to your mum.


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Review from J T (Wife of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was only in Hailsham House for three months but my family and I were happy that he was cared for and that he seemed happy, although he was deteriorating quickly. The carers knew all of our names (8 members) and as we were local, most members popped in for a short while every day. There was
always a smile to greet us and they knew everybody's names and we knew theirs. Although my husband hardly eat a meal, they all looked very appetizing. Overall we were glad that we chose this nursing home.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you for your kind review and I am glad to hear about your experience. Great to receive these compliments about the team. I will share with them. Best wishes!


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Review from S B (Daughter of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad was sent to Hailsham on discharge from the hospital; medically fit, but living with dementia. Five weeks later Dad was emergency transferred to the hospital, severely dehydrated and with dangerously low blood pressure, despite being on 1-2-1 care at Hailsham. He was much sicker than when he'd first
gone to hospital and wasn't expected to survive. Six hours after being admitted to hospital Dad was much brighter. I raised concerns with management who took 4.5mths to provide a less than satisfactory response. Virtually no effort was made to encourage any form of mental stimulation to Dad or so far as we could see to anyone else in the lounge. GP consultations were routinely done virtually rather than face to face which I doubt is best practice. I suspect doubling medication, relying on staff to report Dad's condition, contributed to his rapid decline. Records in the home were inaccurate (have proof). Had they been accurate they should have highlighted Dad's condition and the need for intervention.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hailsham House Care Home

Thank you for taking the time to share your concerns. The well-being of our residents is of the utmost importance to us, and we take all feedback extremely seriously. At Hailsham House, we are committed to providing high-quality care, and we have thorough procedures in place to ensure that any concerns raised are fully investigated. The time taken to respond to your concerns was in part due to the investigations that were conducted to ensure that all aspects were carefully considered. We understand the importance of clear communication and meaningful activities for residents, and we strive to promote mental stimulation and engagement across all areas of the home. We have reviewed our procedures and records to ensure that the standards we expect are consistently maintained. Thank you again for bringing this to our attention as your feedback helps us to continually improve.


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Review from Meshelle C (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hailsham House are caring, kind and professional. My dad really enjoys his respite stays here. They are friendly and patient and nothing is too much. We spent a long time looking for the right place for Dad, and we are really happy to have found Hailsham house. Thank you.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you for your kind words. It's our pleasure to support you with respite care. I will share this review with my team in the community and see you for the next booking. Best regards, Rui


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Review from Beverley M (Niece of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care my uncle received for two weeks of respite. I felt he was well looked after in a very professional way, within an excellent environment. Hopefully, we can make this a regular arrangement.
I had peace of mind and was able to relax, knowing he was being taken of and
looked after properly.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you very much for the lovely review. Glad you felt great about the last respite and, as you know, we are always here when you need. I will share with my team. Many thanks. Best regards, Rui


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Review from P R (Husband of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thank you from the management to all the staff on Willow unit at Hailsham House I was taken into hospital suddenly and Hailsham House went above and beyond to get my wife into respite care I cannot be more thankful and grateful for the way the staff cared for my wife and
left a massive impression on my wife that she would go back again for respite care when needed.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you very much for the lovely review. Glad you felt great about the last respite. I will share it with my team. You are always welcome at Hailsham House. Best regards,Rui


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Review from E P (Brother of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my brother for the first time in his new care home; Hailsham Care Home and I received a very warm and friendly greeting from all the staff I met. The staff were kind and compassionate, Taking exceptional care of my brother. The staff were all professional, attentive, and courteous.
My brother's bed faces the garden and trees. I was kindly offered a cup of tea and was most welcome after a long journey.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you very much for the lovely review. I will share the compliments with my team. It was very nice to meet you on that day, you were also very kind to everyone. You are always welcome to join us for another cup of tea. The kettle is on!


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Review from Anthony P (Husband of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take the opportunity to thank one member of staff in particular and all staff members that made February 14th (Valentine's Day) so special.
My wife is unable to comprehend what's happening, but it was still a joy be spend some extra time with her room on this special occasion.
The
meal, flowers and the trail of hearts into her room was a nice and uplifting touch.
Special thanks to all at Hailsham House!

Reply from Chip (Mawson Chipchase), Business Development Manager at Hailsham House Care Home

Thank you for your kind review. Our team always try to go above & beyond for special occasions, we are so happy that you & your wife both enjoyed the day.


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Review from P P (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the unit were always warm and welcoming when I visited my dad.
They cared for him with kindness and compassion, and did their very best for him.
The small lounge where we could go and spend time as a family was so nice.
And the kettle indeed was always on.
There wasn’t a visit where
a cup of tea wasn’t offered.
Dad loved the garden too, which is kept immaculate. And there are also lots of activities and events put on which I know he enjoyed.
I would just like to say a very big thank you to you all on the unit for everything you did for Dad.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hailsham House Care Home

Thank you for your kind words - It was a pleasure to care for your dad, we are glad that our team we able to be part of his journey.


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Review from Victoria S (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all of the team at Hailsham House. I am writing to thank you all for your exceptional care of my father. My dad was with you for 6 months and during that time, I knew he was so well cared for and that you all did everything you could for him. Every single member of your staff was amazing and I am
so grateful to them. The care and respect that they offered my father and to us was wonderful. I am so pleased that he came to you. I was so impressed with every aspect of Hailsham House. Thank you all again.

Reply from Chip (Mawson Chipchase), Business Development Manager at Hailsham House Care Home

Thank you so much for your kind words about Hailsham House and the team here. It was a pleasure to care for your father & be a part of his life. We all miss him dearly and we will make sure that the team hear the lovely comments you have written.


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Review from Kelly P (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hailsham house for 3 years now. She is happy and settled there. They always make me feel welcome and tell me everything going on with Mum's health and wellbeing. The staff are always kind and are really good to talk to and sometimes cry to. I feel supported by them when I get upset.
Equally, they are always there to laugh with. I think they are amazing and I wouldn’t want my mum to be anywhere else. A massive thank you to each and everyone of the staff on Willow unit!

Reply from Chip (Mawson Chipchase), Business Development Manager at Hailsham House Care Home

Thank you for your kind words. The team here at Hailsham House really take pride in the support that they give to not only the residents but also to their families and visitors. We will make sure that your thanks are also passed on to our amazing team who care for your mum.


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Review from J E (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a resident in the Willow unit, when he arrived in Hailsham House from another care home he was very poorly with a chest infection and lack of good care. Within a short time, he was a different man. I find the care given to my husband is very good, they are all very kind and caring, there
is a happy atmosphere in the Willow unit and the activities are amazing, the work put into it is commendable.
In Hailsham House, you feel you belong to a family. I am always informed about my husband and what other things are going on.

Reply from Rui Santos, General Manager at Hailsham House Care Home

Thank you so much for taking the time to share your review, we are all so grateful. It is our great pleasure to be trusted to care for your husband and an honour that we take very seriously, and that we are proud to deliver on. Thank you again, and we all look forward to continuing to see you around during our activities.


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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Hailsham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.498 for Hailsham House Care Home is calculated as follows: ( (193 Excellents x 5) + (81 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 299 Ratings = 4.498

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hailsham House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Rui

Rui Santos

Job Title: General Manager

Joined: 2013

We are proud to introduce Rui, our esteemed General Manager at Hailsham House, a pivotal part of the Aurem Care family. Joining our team in December 2013 as a compassionate and skilled nurse, Rui's unwavering dedication and exceptional talent quickly shone through.


His journey with us has been remarkable, culminating in his promotion to General Manager in January 2024.


Rui's expertise is not just in nursing, having qualified in 2012, but also encompasses a comprehensive understanding of care standards and legislation. This knowledge is vital in our commitment to providing the highest level of care for vulnerable adults with diverse and complex healthcare needs. His experience ensures that every resident receives personalised and compassionate care, tailored to their unique requirements.


In his role as General Manager, Rui not only leads the team at Hailsham House with inspirational guidance but also oversees the assessment process for potential new residents. He takes great joy in welcoming new members to our home, ensuring they feel part of our community from the outset.


Rui's approachable and understanding nature makes him a favourite among residents and staff alike. He embodies the values of Aurem Care, always putting the well-being and happiness of our residents first. We are incredibly fortunate to have him at the helm of Hailsham House, steering us towards excellence in care and fostering a warm, inclusive environment for all.


Marlene

Marlene Gameiro

Job Title: Administrator

Joined: 2011

Meet Marlene, our dedicated Administration Manager at Hailsham House, an integral part of the Aurem Care community. Marlene's journey with us began in 2011, and her path has been one of continuous growth and deepening commitment to our residents and team.


Starting as a Health Care Assistant, Marlene's passion for resident care was evident from day one. Her skills and devotion saw her progress to a Senior HCA, where she not only provided exceptional care but also led her team with a blend of professionalism and empathy.


Marlene's vibrant personality naturally transitioned her into the role of Activity and Wellbeing Coordinator. For two years, she was the heart of our activities, enriching the lives of our residents with a range of engaging and meaningful experiences that enhanced their well-being.


Her journey didn't stop there. Marlene's versatile abilities led her 'across the hall' to support our reception and administration team. Her efficiency, combined with a profound understanding of our home's dynamics, eventually led to her well-deserved promotion to Administrator.


In her current role, Marlene is the backbone of Hailsham House, seamlessly managing all aspects of administration and financial operations. She offers invaluable support not just to our team but also to the residents and their families, ensuring a smooth and comforting experience for everyone.


Marlene's long-standing presence and diverse experience at Hailsham House make her the perfect 'go-to' person for almost any need. Her familiarity with every facet of our home and her approachable nature make her an invaluable asset to our community.


We are immensely proud to have Marlene with us at Hailsham House, where her contributions continue to be a cornerstone of the exceptional care and warm atmosphere we are known for.


Amy

Amy Bose

Job Title: Receptionist

Joined: 2023

Amy joined the Hailsham House team in July 2023, bringing her vibrant passion for people-facing roles to our front desk. Her background is rich in advisory positions across various sectors, reflecting her natural flair for interacting with the public. This skill set makes her an invaluable first point of contact for residents, their families, and visitors at Hailsham House.


Currently, Amy is furthering her expertise by studying financial advice outside of work with an investment company. This pursuit of continuous personal and professional development is a testament to her dedication and drive.


Amy finds a deep sense of fulfilment in her role at Hailsham House. She cherishes the family-like atmosphere of our home and her enthusiasm for supporting people in any way she can shines through in her daily interactions. Whether it's greeting visitors with a warm smile, assisting residents, or being a friendly ear to family members, Amy's presence at the reception adds to the welcoming and supportive environment of Hailsham House.


Outside of her professional life, Amy is an avid enthusiast of staying active and embracing the outdoors. She frequently visits the gym and enjoys exploring the natural beauty around her. Her love for learning extends beyond her professional field, as she often spends time visiting museums, reading, and even acquiring new skills like learning languages. This zest for life and learning mirrors the dynamic and engaging atmosphere we foster at Hailsham House.


At Hailsham House, Amy is more than a receptionist; she's a key part of our community, embodying the caring and vibrant spirit that makes our home a truly special place.


Frequently Asked Questions about Hailsham House Care Home

What types of Care is Hailsham House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hailsham House Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hailsham House Care Home have?

There are 119 Single Rooms.

What are the Facilities & Services at Hailsham House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hailsham House Care Home to the centre of Hailsham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.