Hailsham House Care Home

New Road, Hellingly, Hailsham BN27 4EW
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9.5 61 Reviews
  • Hailsham House Care Home, Hailsham
Hailsham House Care Home offers a wide range of residential, nursing and dementia care. This happy, family home has a variety of 90 ensuite rooms and care suites. It is located in a tranquil, rural setting in East Sussex. Sitting in its own extensive grounds, residents and their guests benefit from beautiful views plus substantial gardens and countryside spaces to enjoy and relax in.

With a number of lounges and smaller sitting rooms, there are spaces for everyone. Residents always have a choice of being with their friends and being part of the 'buzz' having other people around, or finding their own space and peace, perhaps with their families and visitors, or just to relax and enjoy their own moment.

The friendly and dedicated team caters for residents' needs and choices 24 hours a day. Be they carers, nurses, chefs, housekeepers and laundry operatives, gardeners, activity and wellbeing coordinators and more besides, everyone at Hailsham House has a shared objective - to ensure that every resident benefits from excellent and diligent care, respect and quality of life, every day.

The care and nursing team provide person centred care, with every resident having their own unique care plan, regularly updated to ensure its relevance and accuracy. The kitchen team offer a range of meals and snacks around the clock, nutritious home cooking and baking, with choices for all diets and cultures. The activity and wellbeing team offer a range of stimulating and entertaining pastimes - including music, quizzes, bingo and group activities, arts and crafts, pet therapy, local trips and excursions in the home's own minibus, and more individual companionship and activity - and so much more.

There is just not enough space here to share with you all that Hailsham House has to offer, why not just pop in? You are warmly invited to visit, and really experience what makes Hailsham House different... and special.

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Care Provided by Hailsham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 119 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rui Santos (General Manager)
  • Admission Criteria
    • NHS, Local Authority and private Self Funding admissions all welcome
    • Ages 65+
  • Room Information
    • Single Rooms (119)
    • Single Rooms with ensuite Wet Room (89)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2009
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Hailsham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,400

  • Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
  • (these prices are only a guideline, please contact Hailsham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hailsham House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.


  • Parking

  • There is ample free parking onsite.


Hailsham House Care Home Reviews (61)

Total of 61, showing 21-40
9.5

Hailsham House Care Home has a Review Score of 9.5 (9.498) out of 10, based on 27 reviews in the last 2 years. Over all time Hailsham House Care Home has 61 reviews.

Overall Experience

  • 43
  • 13
  • 4
  • 0
  • 1

Date Published

61
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Review from Susie S (Niece of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that I came to visit my aunt last Friday. It took me 5 hours to get to Hailsham but it was so worth it. I was reassured to see my aunt being so well cared for. Her room was warm and decorated with all her familiar pictures and bits and bobs. The staff were all lovely and had good interactions
with her. Even though she no longer recognises me or my sister, I felt a sense of peace in finding her calm, warm, clean, well-cared for and not alone.

Reply from RICHARD LAWSON, General Manager at Hailsham House Care Home

Thank you so much for taking the time to share your review... we are all so grateful. It is our great pleasure to be trusted to care for your aunt, and an honour that we take very seriously, and we are proud to deliver on. Thank you again, and we all look forward to welcoming you back to our home, anytime... The kettle's always on!


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Review from Jayne N (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted in July 2022 and died in November 2022.
We feel she was in the best place for the few months that she was in their care. I could not have been more pleased with the care she got at Hailsham House. The staff were exceptional and all involved in her care were wonderful to her.
Always showing their best to her. I am sure it wasn’t easy as my mother was not necessarily an easy person to get on. It was reassuring to have such outstanding staff that continuously smiled and went out of their way to be helpful to her.
I am eternally grateful to Hailsham House for making her last days comfortable. What more could be asked for?

Reply from Richard Lawson, General Manager at Hailsham House Care Home

Thank you so much for your review, and for your immensely kind comments. They are cherished by the whole team here at Hailsham House.
It is the greatest honour to be entrusted with the care of a loved one, at any stage in their lives - and one that we value so much. Thank you for affording us the opportunity to offer and share that care, and for allowing our family to care for yours.


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Review from S S (Sister of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very polite and helpful. Home always clean and tidy, gardens are well kept.

Reply from RICHARD LAWSON, General Manager at Hailsham House Care Home

Thank you for your review - it is our pleasure to be of service to you and all of your family and loved ones, always. Thank you for affording us that opportunity.


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Review from M N (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and the girls we have connected with looking after my dear mum are so hard-working and always greet us with smiles. We are grateful my mum seems contented most of the time. With dementia, you are always on tenterhooks but she is in a very safe environment, warm and cosy in her room.

Reply from RICHARD LAWSON, General Manager at Hailsham House Care Home

Thank you so much for your lovely review. It is truly appreciated by all our team and community here at Hailsham!
Connecting with all in our home, our team, our families and indeed everyone in our community is one of our core values - I am so pleased you have found that to be the case and really experience that.
Thank you for giving us the chance, and the privilege to welcome your Mum, and you and your loved ones to our home.


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Review from D R (Wife of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care from all the staff of Holly unit. Polite, caring, knowledgeable people. Lovely surroundings. Always clean, fresh and welcoming. A safe environment. Thank you all for looking after my husband so well.

Reply from RICHARD LAWSON, General Manager at Hailsham House Care Home

Thank you so much for your review Dot, the whole team appreciates it so much!
It is our pleasure, and indeed our privilege to care for your husband, for you and your loved ones, and for all our community. Thank you for affording us that opportunity.


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Review from J B (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very helpful and kind staff. Mum isn't always presented well as she doesn't always look clean. Her fingernails are often dirty. Sometimes the care has been lacking possibly because of staff shortages and my mum is overlooked.
The staff and friendly and helpful and I'm sure it's difficult sometimes
to keep on top of everything.

Reply from RICHARD LAWSON, General Manager at Hailsham House Care Home

Thank you for your review and for your feedback, I have noted its contents.


Whilst I cannot agree with your conjecture that we are short staffed, (we are not), or that your Mum gets 'overlooked, (this is most certainly not the case), I do wholeheartedly agree with your comments about our team, being friendly, helpful and kind.


I am proud to acknowledge that we do have a wonderful team, and they are recognised as such without exception.


My thanks once again for sharing your thoughts. They are appreciated and valued, and will always be considered and respected as appropriate.


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Review from Fiona S (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and friendly. Her room is nice with own bathroom. My mum seems happy here.

Reply from RICHARD LAWSON, General Manager at Hailsham House Care Home

Thank you for your review, it is greatly appreciated. I am grateful for your comments about our team, and your Mum's environment. Our home is indeed a happy one, and I am so pleased that is certainly true for your Mum as well. That's why we do what we do, and love doing it. My thanks again, and kindest regards to you and yours.


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Review from Arthur R (Son of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The short time Mums been in the care home I feel she is well looked after and in safe place.
Care has been friendly and helpful that gives me peace of mine after looking after mum for two years.
With care coming in to wash her in the morning.

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Review from R A (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visiting member for my family, I found the staff very polite and very paring professionals. The care they provide and support for my family member is of the highest standard. Possible that anybody could wish for. I feel my family member is safe and secure 24 hours a day, 7 days a week, 12 months
of the year. Thank you for looking after her.

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Review from O T (Son of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was so happy at Hailsham House Care Home. The care team are amazing and really looked after my dad until he sadly passed over. It feels like a big family at Hailsham House Care Home and my dad was always made to feel at home. The food is ok and meals are always hot when served. The home is dog
friendly and my dad loved it when we were able to visit and bring his beloved dog too! Management were always approachable and friendly and the staff appear well informed and confident in their jobs. The home always looks clean and the gardens look lovely.

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Review from Catherine F (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hailsham House Care Home for nearly a year now. I visit regularly I have always found the home is very well run, clean and inviting staff efficient, courteous and friendly
My mum is very well cared for.

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Review from Claire M (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely Mum arrived at Hailsham House in early November for respite, but it quickly became apparent that she needed end of life care. From the moment the Manager visited Mum at home to assess her, we knew that she was going to be in safe hands. It was a difficult time for me and my siblings and also
for Mum who had lived completely independently up until her admission.
Mum was treated with kindness, respect and love. Initially, she enjoyed going into the lounge and even outside. Becoming increasingly tired and weak, she stayed in her room. She was never lonely however. Staff were constantly popping by to check-in, she had her hair done, her nails painted, was beautifully dressed and always in her chair. Despite the rise of Omicron, we were able to visit daily, (having undertaken a lft) and although all staff wore masks, their smiles and empathy were palpable. Mum died peacefully 3 weeks later in her sleep, with her hand being held. She (and we) experienced the best care possible.

Reply from Catherine Brewster, Care Home Manager at Hailsham House Care Home

Thank you for the kind words, we really appreciate it. It was a pleasure caring for your wonderful mum.


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Review from Sandie H (Respite Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed here for a weeks respite to give my husband a break.
The carers were efficient, caring and attentive to my needs. I chose to remain in my room for the whole stay and the carers regularly checked to make sure I was ok and if I needed anything.
The room was large and airy with en-suite facilities
and very comfortable.
The manager came to my room to check my needs were being met which they were.
Thanks for a very enjoyable and restful stay. Hope to see you all again.

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Review from Peter G (Husband of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home, staff and management of the highest standard. The care of residents is their priority.

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Review from W D (Husband of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my wife is receiving, the staff are brilliant. They really care about the residents. Office staff also care about what is going on, so does management. Highly recommend Hailsham House to anybody.

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Review from G P (Son of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You all looked after my mother over 4 months until she passed away on 30th December 2020. Through lockdown you sent pictures on her birthday, she was happy and relaxed. You all made her last months of life a happy time. Thank you all.

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Review from Sheila C (Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very homely. I have made some good friends. I now feel quite settled. I am pleased that my family can visit me. They are always made to feel welcome.

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Review from Penny T (Daughter of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have had an enormous amount to deal with, with changing rules from the government. Throughout, staff on the ground have been kind and attentive to my mother, thank you.

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Review from Allison D (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my mum during her stay has been exceptional, despite the extremely trying circumstances that the Covid pandemic has brought. The care staff, from the nurses, care staff, cleaners, cooks and everyone else have been consistently cheerful, professional, kind and friendly. My mum has dementia,
and her condition is sometimes very challenging, but this is always met with good natured kindness by the staff. I'm so grateful she's at Hailsham House.

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Review from C G (Friend of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really surprised to see how lovely the staff at Hailsham House are. I was coming to visit an old friend of mine and I was really happy to see her smiling and being so happy, I enjoyed myself.
The activities that day was really nice and all the staff were so kind, they asked me if I wanted a cup
of tea/coffee to enjoy with my lovely friend. We were enjoying the time together also outside in the garden.

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Current Review Score: 9.5 (9.498)

Overview of Review Score

The Review Score of 9.5 (9.498) out of 10 for Hailsham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.498 for Hailsham House Care Home is calculated as follows: ( (193 Excellents x 5) + (81 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 299 Ratings = 4.498

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hailsham House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Rui

Rui Santos

Job Title: General Manager

Joined: 2013

We are proud to introduce Rui, our esteemed General Manager at Hailsham House, a pivotal part of the Aurem Care family. Joining our team in December 2013 as a compassionate and skilled nurse, Rui's unwavering dedication and exceptional talent quickly shone through.


His journey with us has been remarkable, culminating in his promotion to General Manager in January 2024.


Rui's expertise is not just in nursing, having qualified in 2012, but also encompasses a comprehensive understanding of care standards and legislation. This knowledge is vital in our commitment to providing the highest level of care for vulnerable adults with diverse and complex healthcare needs. His experience ensures that every resident receives personalised and compassionate care, tailored to their unique requirements.


In his role as General Manager, Rui not only leads the team at Hailsham House with inspirational guidance but also oversees the assessment process for potential new residents. He takes great joy in welcoming new members to our home, ensuring they feel part of our community from the outset.


Rui's approachable and understanding nature makes him a favourite among residents and staff alike. He embodies the values of Aurem Care, always putting the well-being and happiness of our residents first. We are incredibly fortunate to have him at the helm of Hailsham House, steering us towards excellence in care and fostering a warm, inclusive environment for all.


Marlene

Marlene Gameiro

Job Title: Administrator

Joined: 2011

Meet Marlene, our dedicated Administration Manager at Hailsham House, an integral part of the Aurem Care community. Marlene's journey with us began in 2011, and her path has been one of continuous growth and deepening commitment to our residents and team.


Starting as a Health Care Assistant, Marlene's passion for resident care was evident from day one. Her skills and devotion saw her progress to a Senior HCA, where she not only provided exceptional care but also led her team with a blend of professionalism and empathy.


Marlene's vibrant personality naturally transitioned her into the role of Activity and Wellbeing Coordinator. For two years, she was the heart of our activities, enriching the lives of our residents with a range of engaging and meaningful experiences that enhanced their well-being.


Her journey didn't stop there. Marlene's versatile abilities led her 'across the hall' to support our reception and administration team. Her efficiency, combined with a profound understanding of our home's dynamics, eventually led to her well-deserved promotion to Administrator.


In her current role, Marlene is the backbone of Hailsham House, seamlessly managing all aspects of administration and financial operations. She offers invaluable support not just to our team but also to the residents and their families, ensuring a smooth and comforting experience for everyone.


Marlene's long-standing presence and diverse experience at Hailsham House make her the perfect 'go-to' person for almost any need. Her familiarity with every facet of our home and her approachable nature make her an invaluable asset to our community.


We are immensely proud to have Marlene with us at Hailsham House, where her contributions continue to be a cornerstone of the exceptional care and warm atmosphere we are known for.


Amy

Amy Bose

Job Title: Receptionist

Joined: 2023

Amy joined the Hailsham House team in July 2023, bringing her vibrant passion for people-facing roles to our front desk. Her background is rich in advisory positions across various sectors, reflecting her natural flair for interacting with the public. This skill set makes her an invaluable first point of contact for residents, their families, and visitors at Hailsham House.


Currently, Amy is furthering her expertise by studying financial advice outside of work with an investment company. This pursuit of continuous personal and professional development is a testament to her dedication and drive.


Amy finds a deep sense of fulfilment in her role at Hailsham House. She cherishes the family-like atmosphere of our home and her enthusiasm for supporting people in any way she can shines through in her daily interactions. Whether it's greeting visitors with a warm smile, assisting residents, or being a friendly ear to family members, Amy's presence at the reception adds to the welcoming and supportive environment of Hailsham House.


Outside of her professional life, Amy is an avid enthusiast of staying active and embracing the outdoors. She frequently visits the gym and enjoys exploring the natural beauty around her. Her love for learning extends beyond her professional field, as she often spends time visiting museums, reading, and even acquiring new skills like learning languages. This zest for life and learning mirrors the dynamic and engaging atmosphere we foster at Hailsham House.


At Hailsham House, Amy is more than a receptionist; she's a key part of our community, embodying the caring and vibrant spirit that makes our home a truly special place.