Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for general nursing care, nursing care with dementia and depending on assessment, palliative care/end of life care & support. FNC Contributions (if eligible and awarded) are in addition to any detailed fees & are retained by the home towards the nursing care provision.
Hailsham House is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
There is ample free parking onsite.
Hailsham House Care Home has a Review Score of 9.5 (9.498) out of 10, based on 27 reviews in the last 2 years. Over all time Hailsham House Care Home has 61 reviews.
Review from C S (Son of Resident) published on 11 September 2020
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5.0 out of 5
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Review from D B (Nephew of Resident) published on 3 April 2020
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5.0 out of 5
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Review from Anne C (Cousin of Resident) published on 3 April 2020
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5.0 out of 5
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Review from C N (Resident) published on 27 March 2020
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5.0 out of 5
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Review from T T (Ex Family Member) published on 27 March 2020
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5.0 out of 5
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Review from C D (Cousin of Resident) published on 25 March 2020
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5.0 out of 5
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Review from Alan H (Husband of Resident) published on 20 March 2020
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5.0 out of 5
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Review from Harriet Emily T (Daughter of Resident) published on 4 March 2020
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5.0 out of 5
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Review from Carol A (Wife of Resident) published on 27 February 2020
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Overall Experience
3.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Hailsham House Care Home
Thank you for your review, we value all feedback as this helps us to improve our service. We have noticed that you have had some issues and are glad that you have discussed these with the home manager. All feedback is important to us so we can help to manage the care your loved one receives taking your wishes into consideration.
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Review from Samantha G (Daughter of Resident) published on 24 February 2020
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5.0 out of 5
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Review from Sue G (Wife of Resident) published on 17 February 2020
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5.0 out of 5
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Review from M H (Nephew of Resident) published on 13 February 2020
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5.0 out of 5
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Review from A R (Wife of Resident) published on 13 February 2020
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5.0 out of 5
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Review from Sam M (Daughter of Resident) published on 27 November 2019
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Overall Experience
3.0 out of 5
Reply from Tracy Hardy, Careline Team Leader at Hailsham House Care Home
Thank you for raising your concerns with us. We are sorry to hear that you have not experienced the kind care that we expect at Hailsham House. I am glad that you have now been able to meet with the managers at Hailsham House to address these issues. Please do not hesitate to contact us again if you feel that we are not progressing with the care and support agreed.
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Review from Peter O (Husband of Resident) published on 10 September 2019
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Overall Experience
3.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Hailsham House Care Home
Thank you for your comments on carehome.co.uk, we appreciate you taking the time to provide feedback. The home is currently undergoing a recruitment drive as we do accept that it is not helpful to run a service with agency staff, although we do have block booked agency staff to try and support continuity of care. We have introduced a new way of managing annual leave so you should see improvements during holiday seasons. We are delighted that we now have a new activities and wellbeing lead in the home.
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Review from M C (Son of Resident) published on 5 September 2019
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5.0 out of 5
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Review from Heidi L (Partner of Resident) published on 1 May 2019
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5.0 out of 5
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Review from N B (Daughter of Resident) published on 8 January 2019
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5.0 out of 5
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Review from J A (Daughter of Resident) published on 21 December 2018
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5.0 out of 5
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Review from David R (Son of Resident) published on 16 November 2018
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5.0 out of 5
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The Review Score of 9.5 (9.498) out of 10 for Hailsham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.498 for Hailsham House Care Home is calculated as follows: ( (193 Excellents x 5) + (81 Goods x 4) + (11 Satisfactorys x 3) + (9 Poors x 2) + (5 Very Poors x 1) ) ÷ 299 Ratings = 4.498
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hailsham House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 119 registered maximum number of service users is 23.8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2024
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Job Title: General Manager
Joined: 2013
We are proud to introduce Rui, our esteemed General Manager at Hailsham House, a pivotal part of the Aurem Care family. Joining our team in December 2013 as a compassionate and skilled nurse, Rui's unwavering dedication and exceptional talent quickly shone through.
His journey with us has been remarkable, culminating in his promotion to General Manager in January 2024.
Rui's expertise is not just in nursing, having qualified in 2012, but also encompasses a comprehensive understanding of care standards and legislation. This knowledge is vital in our commitment to providing the highest level of care for vulnerable adults with diverse and complex healthcare needs. His experience ensures that every resident receives personalised and compassionate care, tailored to their unique requirements.
In his role as General Manager, Rui not only leads the team at Hailsham House with inspirational guidance but also oversees the assessment process for potential new residents. He takes great joy in welcoming new members to our home, ensuring they feel part of our community from the outset.
Rui's approachable and understanding nature makes him a favourite among residents and staff alike. He embodies the values of Aurem Care, always putting the well-being and happiness of our residents first. We are incredibly fortunate to have him at the helm of Hailsham House, steering us towards excellence in care and fostering a warm, inclusive environment for all.
Job Title: Administrator
Joined: 2011
Meet Marlene, our dedicated Administration Manager at Hailsham House, an integral part of the Aurem Care community. Marlene's journey with us began in 2011, and her path has been one of continuous growth and deepening commitment to our residents and team.
Starting as a Health Care Assistant, Marlene's passion for resident care was evident from day one. Her skills and devotion saw her progress to a Senior HCA, where she not only provided exceptional care but also led her team with a blend of professionalism and empathy.
Marlene's vibrant personality naturally transitioned her into the role of Activity and Wellbeing Coordinator. For two years, she was the heart of our activities, enriching the lives of our residents with a range of engaging and meaningful experiences that enhanced their well-being.
Her journey didn't stop there. Marlene's versatile abilities led her 'across the hall' to support our reception and administration team. Her efficiency, combined with a profound understanding of our home's dynamics, eventually led to her well-deserved promotion to Administrator.
In her current role, Marlene is the backbone of Hailsham House, seamlessly managing all aspects of administration and financial operations. She offers invaluable support not just to our team but also to the residents and their families, ensuring a smooth and comforting experience for everyone.
Marlene's long-standing presence and diverse experience at Hailsham House make her the perfect 'go-to' person for almost any need. Her familiarity with every facet of our home and her approachable nature make her an invaluable asset to our community.
We are immensely proud to have Marlene with us at Hailsham House, where her contributions continue to be a cornerstone of the exceptional care and warm atmosphere we are known for.
Job Title: Receptionist
Joined: 2023
Amy joined the Hailsham House team in July 2023, bringing her vibrant passion for people-facing roles to our front desk. Her background is rich in advisory positions across various sectors, reflecting her natural flair for interacting with the public. This skill set makes her an invaluable first point of contact for residents, their families, and visitors at Hailsham House.
Currently, Amy is furthering her expertise by studying financial advice outside of work with an investment company. This pursuit of continuous personal and professional development is a testament to her dedication and drive.
Amy finds a deep sense of fulfilment in her role at Hailsham House. She cherishes the family-like atmosphere of our home and her enthusiasm for supporting people in any way she can shines through in her daily interactions. Whether it's greeting visitors with a warm smile, assisting residents, or being a friendly ear to family members, Amy's presence at the reception adds to the welcoming and supportive environment of Hailsham House.
Outside of her professional life, Amy is an avid enthusiast of staying active and embracing the outdoors. She frequently visits the gym and enjoys exploring the natural beauty around her. Her love for learning extends beyond her professional field, as she often spends time visiting museums, reading, and even acquiring new skills like learning languages. This zest for life and learning mirrors the dynamic and engaging atmosphere we foster at Hailsham House.
At Hailsham House, Amy is more than a receptionist; she's a key part of our community, embodying the caring and vibrant spirit that makes our home a truly special place.
