Coniston Court

Horney Common, Nutley, Uckfield TN22 3EA
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9.7 48 Reviews
  • Coniston Court, Uckfield
Welcome to Coniston Court, an elegantly extended Edwardian country house nestled within leafy picturesque grounds in the heart of the Ashdown Forest, near Uckfield, East Sussex.

The care home provides dedicated residential, nursing and respite care for older individuals, including those living with dementia. The recently unveiled purpose-built residential care environment has been welcoming residents since spring 2024. Featuring spacious bedrooms equipped with modern en-suite wet rooms, residents can enjoy the utmost comfort and convenience in their personal and communal spaces.

At Coniston Court, the well-trained nursing and care teams are committed to taking a person-centred approach, ensuring that each resident receives tailored support designed to enhance their strengths and abilities.

Coniston Court understands the importance of keeping residents engaged and stimulated, which is why they offer a wide-ranging activities program and also have their very own minibus for enjoyable day trips out. From reminiscence therapy to flower arranging and gentle movement and exercise classes, there's something for everyone to enjoy at Coniston Court.

Visit Coniston Court to experience the warmth and tranquillity of the surroundings for yourself. The friendly team is there to welcome you and answer any questions you may have.

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Care Provided by Coniston Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lissy Verghese (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (8)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Coniston Court Reviews (48)

Total of 48, showing 21-40
9.7

Coniston Court has a Review Score of 9.7 (9.724) out of 10, based on 11 reviews in the last 2 years. Over all time Coniston Court has 48 reviews.

Overall Experience

  • 36
  • 12
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Date Published

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Review from A L (Wife of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very pleased with the care my husband is receiving from management and care staff at Coniston Court Care Home. He is more settled and has built a rapport with the staff, we all hope this will happily continue to grow for him.
The management and staff are warm, polite and helpful
to us on visiting him.

Reply from Lissy Verghese, Registered Manager at Coniston Court

We are very to hear that he is settled well in Coniston court, we will continue to give good quality person-centred care.


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Review from Roy L (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring environment. Friendly staff. Now looking after my mum after looking after my dad in 2019.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Great thanks for your compliments, I will pass this message to my dedicated team.


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Review from S P (Wife of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home always appears to be clean and comfortable. Always very welcoming and considerate of visitors. The staff are always cheerful, helpful and capable. Lovely surroundings and lots of places for visitors to sit with their relatives.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your compliments, I will pass this message to my team.


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Review from J P (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Coniston Court Care Home since January 2022. The care my mum has been provided is outstanding. In the time she has been here she has gained weight. They have helped her to hold a cup again and spend time feeding her. She seems happy and contented. All the staff are very friendly,
caring and helpful.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you, I will pass this message to my dedicated team.


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Review from Jacqueline C (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been here she has been very happy. all the care staff have been amazing with her. As her daughters, we really appreciate everything the care staff do for her and also the management. We can't thank everyone enough.

Reply from Lissy Verghese, Registered Manager at Coniston Court

Thank you for your comments, I will share them with the staff team.


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Review from Susan (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the home during the pandemic, so I was unable to visit the home before his admission. I spoke to the home manager, she came across as very caring, told me all about the home and was able to answer all my questions about the care my dad would receive and reassured me my dad
would be well looked after. I have only been able to visit my dad twice since his admission, due to the pandemic, I was very impressed with the way the staff interacted with him, they were patient and caring and took time to try and understand what he wanted, heis unable to communicate verbally. Throughout his stay, the manager and the nurses have always kept me informed by phone about any changes in his condition, changes in medication, or if a GP or Psychiatrist was contacted. I am very happy with the manager and nursing staff, my dad is well cared for, kept safe and all his needs are met in a caring, professional way.

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Review from C S (Daughter of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very friendly and the staff always keep me or my sister informed of health issues, etc. regarding our father. During lockdown, they managed to What's App us both with Dad which was much appreciated. There is always enough staff around, and they are always ensuring that the residents are
eating and drinking well.

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Review from J S (Daughter of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At all visits staff are welcoming, friendly and caring. I cannot thank them enough for caring for mum with empathy, dignity and respect, keeping her safe and well through these strange times. I visited mum today under strict Covid restrictions as always social distancing and PPE were provided. Mum was
brought through the specially designated area she was spoken to politely clearly and caringly about what was happening and who was visiting, we were left along for our visit although I don't think mum was aware who I was. I chatted to her about our family and what was happening in our world. The visit ended and mum was taken out. I was appreciative of how the whole visit dealt with so thankyou everybody.

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Review from E D (Daughter of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two visits post lockdown in the garden. Well organised, staff attentive, Mum even had her sunglasses on. Being her birthday, staff came out to celebrate with cake and candles and took photos which I received. Very caring towards Mum who responded positively to all the attention. Thank you for making
it a special occasion for her.

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Review from Patricia M (Daughter of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the whole team are amazing and very upbeat, especially through what has been an extremely difficult time.
Mum is well and happy and each time I have seen her there is someone with her making a fuss of her. Something she loves!
The home has remained free of Covid-19, an excellent testament
to the very high standard of care.
A huge thank you to each and everyone one of you for all your hard work and dedication.

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Review from D B (Son of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a result of an early lockdown at the home, it has been totally free of the virus. What a result for the residents and staff.
Well done team.

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Review from C F (Husband of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful and nothing is too much for them. I feel the only thing that I would change is the front door entrance I think it should be two sets of doors as it is now when opened it now lets the cold air in for the residents. The other thing I think is that the residents should be checked
to see if they are warm enough every day. Thank you.

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Review from Pamela L (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that the staff have been very helpful during this extremely difficult time. They put in good safety measures and must be commended for their diligence in keeping the virus out of the home. I have found them very caring and my mother seems to be settling in well. Thank you so much.

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Review from Clare S (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the home for two and a half years. He settled in really well which was a worry to begin with. The staff are welcoming and have always been available for a chat and update. During the Covid-19 pandemic they have arranged Whatsapp calls for myself and sister with my dad, which had
been reassuring during this period. The home has a good reputation locally, and friends who have visited, have commented on the good vibes at the home.

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Review from Peta P (Niece of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the home and the staff there. My elderly uncle has been with them for six months and has received first-class care.
The manager is particularly wonderful! Her office door is always open, and she’s there with a beautiful welcoming smile and time to listen for however long it takes.
Every staff member I have spoken to have been well informed and happy to discuss him and his needs.
We’re very happy to have him there. Excellent.

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Review from Audrey G (Wife of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in the home from 24th April 2014 and died in his room on 27th September 2019. He was looked after by all the staff extremely well.

Reply from Laura Bennett, Marketing & Business Development Manager at Coniston Court

Dear Audrey,
Sorry for the loss of your husband. Thank you so much for taking the time to send a review.
We are pleased that you were happy with the support provided. SHC is committed to being an open and transparent organisation and we appreciate all feedback on our care homes.
Our care home colleagues work very hard to get the job right. Your feedback will be shared.
Kind regards,
Laura Bennett
Marketing & Business Development Manager


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Review from M M (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the month of August, my mother became very ill with a chest infection. The care and treatment given were of a high standard and it was quickly recognised that my mother was not improving and would need hospital admission. My mother on returning to the care home was efficiently cared for by all
staff. My mother is now feeling a lot better and to being out of her room and moving around.

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Review from S B (Daughter of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy and well looked after. There are plenty of helpful staff around if you need anything, they are happy to help. When we had a party for my dad's 80th, the home provided transport and a carer so that she could join us. They are wonderful and caring.

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Review from M B (Grandson of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found everyone very friendly and efficient - very homely.
The staff are very polite and there are good vibes when you walk in the front door.

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Review from Ann A (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at the home for over a year.
During her time there, she was very well cared for, treated with the utmost dignity and listened to by staff members.
Any concerns regarding mum's health were picked up and acted upon straight away. I would have no hesitation with recommending
this care home.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Coniston Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Coniston Court is calculated as follows: ( (120 Excellents x 5) + (8 Goods x 4) ) ÷ 128 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for Coniston Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Lissy

Lissy Verghese

Job Title: Care Home Manager

Welcome to our beautiful Edwardian Country House in the middle of Ashdown Forest close to Uckfield, East Sussex.


We pride ourselves on having a warm, welcoming and homely environment, with beautiful safe outside spaces.


We support individuals with a high standard of care, including 24-hour nursing care. This enables the people we support to live their lives with dignity.


After gaining my nursing qualifications in India, I moved to Wales and began my career in care as a nurse. I moved to Coniston Court 10 years ago, achieving my level 5 in Health and Social Care Management along the way. Following a short space in time as a nurse at the home, I progressed to the position of deputy manager and then finally to home manager in 2014.


I believe that having a passion for caring for others and ensuring individuals are treated with respect and dignity are the key foundations for great care. As a team, we work hard to support our residents to live the most normal and fulfilling lives possible, and we do so as one big happy family.


I’m incredibly proud of my team. We have an excellent working relationship and the support for each other makes each day at Coniston Court special!