Freshford Cottage

Dane Road, Seaford BN25 1DU
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9.8 50 Reviews
  • Freshford Cottage, Seaford
Freshford Cottage Nursing Home is situated in the quiet part of the seaside town of Seaford, East Sussex. Local shops and restaurants are within walking distance, close to the seafront.

They offer 24-hour care for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

The home has its own catering staff and use local produce. There are weekly deliveries of fresh food by the local butcher/greengrocer.

They believe everyone is entitled to privacy, dignity and respect and staff are made aware that the needs of the residents are paramount.

Visitors are welcome at any time.

Fees are based on the bedroom of your choice.

For more information on staying in Freshford Cottage Home please contact the home.

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Care Provided by Freshford Cottage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diana Midoschi (Registered Nursing Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Freshford Cottage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,800
  • (these prices are only a guideline, please contact Freshford Cottage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Freshford Cottage Reviews (50)

Total of 50, showing 1-20
9.8

Freshford Cottage has a Review Score of 9.8 (9.797) out of 10, based on 12 reviews in the last 2 years. Over all time Freshford Cottage has 50 reviews.

Overall Experience

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  • 8
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Review from Mandy S (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was discharged from the Princess Royal Hospital - for End of Life Care on the 9th December 2024. Although my Mum's outlook very bleak on arrival to Freshford Cottage Nursing Home. In the 3 and a half months since she has been at Freshford Cottage - She has responded well to the treatment and
care given to her by all the staff that care for her. Since her discharge she has complex care needs and these are fully met by the Nursing Team and Carers.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you for your lovely review. We are pleased you are happy with the care your mum receives.


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Review from Neville C (Husband of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Freshford Cottage for four weeks now, and it has proved to be an excellent choice. It is homely and friendly, the staff are highly professional and very caring. Everywhere is beautifully clean and the food is very good. I don't think my wife could have been better looked after.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for your kind review. It has been a privilege to get to know you and your wonderful family. Your wife was a real pleasure to care for and will be sorely missed.


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Review from Penelope J (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, aged 95, spent 8 months in Freshford Cottage after discharge from hospital following a fall and, while he was still well enough to appreciate it, he enjoyed the view of the sea from his room. The staff were all very kind to him right up until the end, and while I was living abroad, several
people who visited him assured me that he was comfortable and cared for very well. End-of-life care is always a difficult time for everyone, but Freshford Cottage managed this phase of my dad's life in a kind and and professional manner.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you for taking the time to send us such a lovely review. It was an honour to care for your dad, he will be greatly missed by everyone here.


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Review from Karen M (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Freshford Cottage for the last few weeks. In that time she has received the best care. Staff have been so kind and caring, not only towards mum, but to me and my family too.
The home is very cosy and does not feel at all clinical. The rooms are lovely.
I can't thank the staff
enough for their kindness and support over the last few weeks and I know mum is in the best place for care.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for taking the time to send us such a lovely review.


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Review from Elaine D (Power of Attorney of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were offered a room at Freshford following a diagnosis of terminal cancer and stage 4 dementia. From the moment we did the initial visit we felt very relaxed and comfortable with the home and the whole team. Every staff member is very caring and approachable, and understand the resident's needs.
Nothing is too much to ask and they communicate everything, good days and bad, which is refreshing. Home cooked food has gone down a treat, especially the desserts. They encourage residents to join in with activities and the whole place just has a lovely feel to it. A friend asked me after the first few weeks what I thought and I said that I would happily put my own mum there if the time came. Great bunch of staff and management. Thank you for caring.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for your kind words, it means a lot to us.


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Review from Elaine B (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent her last 8 days receiving end-of-life care, it was the best decision made. All staff we met were professional, and the care and compassion shown to our mother was excellent. Freshford cottage in Seaford is a wonderful nursing home.

Reply from Karli Andrew, Home Services Administrator at Freshford Cottage

Thank you so much for your review. It was an absolute honour to look after your mother towards the end of her life, she had a beautiful character. We wish you and your family well.


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Review from Diane R (Niece of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased our aunt was recommended to this Nursing Home from the local Hospital. The warmth, flexibility and support given to her has been amazing and our aunt can live out the rest of her days in comfort and kindness. Thanks on her behalf to all the staff.

Reply from Diana Midoschi, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for your kind words and the lovely review you have provided for us, we are very pleased to hear that you are happy with the care we provide your aunt.


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Review from Delia W (Wife of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During December 2023 the residents were lucky enough to have an afternoon outing for cream tea nearby and were transported there and back with carers and visitors, as most were in wheelchairs, the transport, a special wheelchair mini bus was supplied by the nursing home. The visit was a great hit with
all and enjoyed by all. During the morning of the same day, my husband had a hospital appointment at Eastbourne with transport ordered by the nursing home, the hospital was running late with their appointments!
On arrival back to the nursing home the staff rallied around him gave him lunch in his room and made sure he was comfortable and ready to go out again! Which he did.

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Review from C P (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a warmth in this nursing home that I didn't experience in any of the other homes I visited when I was looking for residential care for my mum. I like the fact that it is relatively small so it feels, and is, personal. The staff are all lovely, as are the residents. You can tell by the way the
staff interact with the residents that they truly care about them. I visit regularly and I feel like everyone has become part of my extended family.
My mum spent a few weeks in an alternative home before we had the good fortune of finding Freshford Cottage, it was a completely different experience and I count my blessings we were able to move her here.

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Review from Hazel S (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot rate Freshford Cottage high enough. My mum has been there now for seven years and continues to be happy and well cared for. The staff go all out to make sure that the resident's needs are met. They do activities almost every day and it’s so lovely to go onto their website and see what
my mum's been up to since our last weekly visit. They have an ‘open door’ policy which means I can go and see her anytime day or night. We couldn’t have found a more lovely place for her and I would highly recommend this home. They treat the residents like they’re part of their family and we are made welcome every time we visit. I’d give it more than 5 stars if I could. It’s just brilliant and my mum is so happy there.

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Review from Sue T (Cousin of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Freshford Cottage is a homely care home that provides professional nursing care. All the staff are just lovely people, I cannot speak highly enough of them. They genuinely cared for my relative and became her true friends, responding to her individual needs. I felt totally reassured that she was safe
and being well looked after. The office staff too were always helpful when it came to matters of admin. Couldn't think of anywhere better for my relative.

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Review from Beverley C (Wife of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my husband is in Freshford Cottage. The care is excellent and the staff are lovely and look after me if I get upset.

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Review from Stephen B (Son of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding is all I can say. My father went to Freshford for end-of-life care from the hospital. Dad was looked after as if he was the staff's own family.
I and my brothers cannot thank them enough - simply superb in every way.

Reply from Finlin Martin, Registered Nursing Care Manager at Freshford Cottage

it was an absolute pleasure looking after your dad. Great family. Thank You so much for your wonderful review.


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Review from Andrew B (Son of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel we were so lucky for Dad to be admitted to Freshford Cottage Care Home. The staff, every single one of them, were so lovely to Dad. They really cared for him so well and helped us deal with the situation.
Whatever Dad needed he got and really enjoyed the people around him.
I cannot recommend
Freshford Cottage enough.

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Review from Bobby D (Son of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Us as a family are very happy with mum being at Freshford Cottage. They look after her so well and keep the family informed with any news. Fantastic nursing home.

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Review from Julie S (Daughter of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only at Freshford Cottage for a week (end-of-life), but the staff, manager, and all concerned were brilliant.

Reply from Finlin Martin, Registered Nursing Care Manager at Freshford Cottage

Absolute pleasure looking after your Dad. Beautiful family thank you so much for the review.
Much appreciated.


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Review from Leonie L (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law got admitted to Freshford after being discharged from hospital on end-of-life with cancer. Sadly she passed away on 27 November 2022 peacefully. The staff at the care home are tremendous and kept her very comfortable during her time there and they kept me informed various times throughout
her stay. All the staff made us feel very welcome and never once rushed us to end our visit. My husband is in a wheelchair and he is exceptionally thankful for all the effort the staff went through to make sure he was able to visit his mom in her last days at Freshford.

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Review from Penny W (Daughter of Resident) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown to my Mum since being at Freshford Cottage in September 2021 have been exemplary which has helped her settle into her new home and be happy there.
The staff are attentive, approachable, and professional. The activities organised at Freshford Cottage are very varied and something
that Mum has enjoyed participating in. A friendly home from home.

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Review from D H (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Freshford cottage were brilliant with my dad, they were very patient, tried all sorts of ways to tempt him to eat when he was feeling poorly and clearly cared for him very much. Dad wasn’t able to speak but I could tell from his face lighting up and his body language that he was very fond
of most of the staff.

Reply from Finlin Martin, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for this review. It was lovely to have cared for your dad he was a lovely gentleman.


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Review from Gary B (Son of Resident) published on 30 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have kept us well informed and mum super safe during the pandemic.
Always polite, friendly and helpful, which allows me and my family to rest easier, knowing mum is being really well looked after.
We cant thank you enough.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Freshford Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Freshford Cottage is calculated as follows: ( (111 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 133 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Freshford Cottage is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Pamela

Pamela Fuller

Job Title: Senior Healthcare Assistant

Joined: 2015

Pamela has been at Freshford for 9 years and has 30 years of experience in care.


She enjoys getting to know all the resident's likes and encourages these to be met and to make these known to all staff.


Pamela has an NVQ 3 and is the champion of infection control and hydration. Being a champion requires extra training and comes with more responsibilities.


Her extra responsibilities include monthly audits, ensuring staff use the right-hand washing technique and encouraging fluid intake of residents.


Pamela is a very much loved member of the team here at Freshford.


Frequently Asked Questions about Freshford Cottage

What types of Care is Freshford Cottage registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Freshford Cottage provide?

Palliative Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Freshford Cottage have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Freshford Cottage?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Freshford Cottage to the centre of Seaford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.