Freshford Cottage

Dane Road, Seaford BN25 1DU
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9.8 50 Reviews
  • Freshford Cottage, Seaford
Freshford Cottage Nursing Home is situated in the quiet part of the seaside town of Seaford, East Sussex. Local shops and restaurants are within walking distance, close to the seafront.

They offer 24-hour care for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

The home has its own catering staff and use local produce. There are weekly deliveries of fresh food by the local butcher/greengrocer.

They believe everyone is entitled to privacy, dignity and respect and staff are made aware that the needs of the residents are paramount.

Visitors are welcome at any time.

Fees are based on the bedroom of your choice.

For more information on staying in Freshford Cottage Home please contact the home.

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Care Provided by Freshford Cottage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Diana Midoschi (Registered Nursing Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Freshford Cottage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,500 – £1,800
  • (these prices are only a guideline, please contact Freshford Cottage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Freshford Cottage Reviews (50)

Total of 50, showing 21-40
9.8

Freshford Cottage has a Review Score of 9.8 (9.797) out of 10, based on 12 reviews in the last 2 years. Over all time Freshford Cottage has 50 reviews.

Overall Experience

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  • 8
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Date Published

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Review from Alan D (Friend of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited a gentleman at the home, and I was amazed at his improvement since I last saw him. He was clean, bright and had colour in his cheeks. He looked ten times better. His/the surroundings and staff must have had a large part to play in this. They were a happy, cheerful group, informative
and friendly. The perfect establishment.

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Review from J L (Godson of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all my dealings with Freshford Cottage, I found them to be courteous, polite and helpful in every way. The treatment and care are second to none, and I can't praise them enough.

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Review from S L (Husband of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for really well. The staff are caring, very cheerful, friendly and thoughtful to my husband's needs. His room is clean.

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Review from mary c (Stepdaughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly home, staff always make you feel welcome, my stepfather is well looked after. His room is clean and tidy, and he says he likes the food. This gives my mother peace of mind as she feels so guilty not being able to look after him herself.

Reply from Finlin Martin, Home Manager at Freshford Cottage

Thank you so much for taking the time to review us. We know it's not easy entrusting others to care for loved ones but we are glad we can give you and your mother some peace of mind. Many thanks.


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Review from T A (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been there for two years, and all the family are so pleased she is in Freshford Cottage, everything about it is excellent.

Reply from Finlin Martin, Registered Nursing Care Home Manager at Freshford Cottage

Thanks so much for your kind review, and thank you for entrusting her care to us, we're very privileged to be there for your mum.


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Review from S W (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Freshford gave exceptionally kind and high quality 24/7 care for my elderly mother at the most difficult time leading crucial end of life care. We are all very grateful as a family for their support.

Reply from Finlin Martin, Registered Nursing Care Manager at Freshford Cottage

Thank you so much for this review. It was lovely to have cared for your mother and to get to know you as well.


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Review from Sallyann T (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care and attention my Mum has received. The staff are loving and friendly. Nothing is too much. I will always be grateful for the help they have given me at this difficult time.

Reply from Finlin Martin, Nursing Care Home Manager at Freshford Cottage

Thank you so much for the lovely review. It was a pleasure to have known your mother and yourself (despite the circumstances).


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Review from J B (Friend of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On commencing the first visit to the home during the lockdown, I was impressed with the standard of attention to detail of covid checks, sanitization for protection of residents, staff and now allowed visitors. I cannot fault this home for the care and management of all their staff to residents and
family visitors throughout these very difficult times this past year. A testament to them that they have never had an outbreak. Well done all at Freshford.

Reply from Finlin Martin, Nursing Care Home Manager at Freshford Cottage

Thank you, Jenny, for such a lovely comment; we are glad that you're so pleased with our care.


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Review from Robert C (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for by friendly, cheerful staff. She is generally comfortable and content, with the occasional grumble. It has been difficult over the last 12 months with not being able to visit my mother. However, the home has facilitated FaceTime calls and as much contact as possible. During
this time, I am confident that my mother has been well looked after and kept safe. I managed to visit my mother in her room this week, the first time in 12-months. The visit was very well managed by staff and I would like to thank them for facilitating this so well.

Reply from Finlin Martin, Nursing Care Home Manager at Freshford Cottage

Thank you so much for your very lovely review, Robert.


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Review from Andrew S (Son of Resident) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Freshford Cottage for a few years now. At first I was sceptical about these types of homes having seen the horror stories on TV. I need not have worried. The staff are excellent, my mother is extremely happy. The way the home has handled this pandemic is to be congratulated,
not one single case! Nothing is too much trouble for them. The room my mother occupies is very clean, she is very well looked after and I cannot praise the staff highly enough. She is always treated with the utmost dignity and anyone visiting is met with politeness and made to feel welcome. I would highly recommend Freshford Cottage to anyone looking for exceptional care for their mother or father.

Reply from Finlin Martin, Nursing Care Home Manager at Freshford Cottage

Thank you Andrew, this is such a lovely review of our home.


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Review from Angela H (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review has been difficult to give due to the covid restrictions. On the telephone and at the door, to do clothing drops, they have been very polite, friendly and respectful.

Reply from Finlin Martin, Registered Nursing Care Home Manager at Freshford Cottage

Thank you for your review. Despite the restrictions, we are glad you are happy with our care of your mother and if there is ever anything we can do to help, please feel free to contact me.


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Review from Jan P (Daughter of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Freshford Cottage for two weeks. During that time she was in isolation due to covid. The room she was in was clean and bright. All the staff treated her with respect and dignity and were always happy and cheerful. The staff always had time to chat with her and showed her the utmost
kindness. I would recommend this nursing home.

Reply from Finlin Martin, Registered Nursing Care Home Manager at Freshford Cottage

Thank you for your review. It was a pleasure to look after your mother for those few weeks. I will pass on your kind comments to our team. Thanks again.


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Review from S M (Friend of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm atmosphere. Very dedicated staff.

Reply from Finlin Martin, Home Manager at Freshford Cottage

Thank you so much for your review. We value your comments and hope we can welcome you into the home soon. Please get in touch if you need anything.


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Review from Matt G (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for my Dad during lockdown under very challenging circumstances.

Reply from Finlin Martin, Nursing Care Home Manager at Freshford Cottage

Thank you for your kind review. We are very happy to hear your comments during a very challenging time. If there is anything else we can do for you, please let us know.


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Review from R W (Daughter of Resident) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in the nursing home for five days for end of life care, but I cannot praise them enough for the kindness and care they extended to him. In exceptional circumstances, during the Coronaviris pandemic when visiting was restricted, they also treated my mother, brother and I with understanding.

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Review from J W (Niece of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Freshford Cottage was always welcoming by staff, some staff were better than others. I have rated cleanliness as poor due to the concerns we raised about blood on a chair which was not cleaned the whole time my uncle was living at Freshford Cottage. I would recommend this home due
to the care my uncle received, which was good.

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Review from S W (Niece of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming from the first day, room was nice, carers were nice, food was good. I would say my uncle was treated with dignity. My only ever concern was that blood was never cleaned off an armchair, even after mentioning a couple of times. I would definitely recommend Freshford Cottage, it is one
of the nicest homes I have been into.

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Review from D T (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Freshford Cottage is a lovely nursing home. The staff are fantastic and have worked together to help settle my dad into his new home. The staff are caring and very approachable and nothing is too much trouble. I would certainly not hesitate to recommend the home in fact I have.

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Review from T H (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are amazing. They are kind, helpful and totally appropriate in their actions and words. They took care of my father with immense understanding and kindness. In addition, the care and understanding shown towards my mother at a very difficult time was second to none. I have been
to lots of care homes over the last two years and this one is exceptional.

Reply from Finlin Martin, Registered Manager at Freshford Cottage

Thanks so much for your review and for entrusting all of us at Freshford Cottage with the care of both your mother and father. We know how important it is to empathise with everyone who comes into our home and it’s lovely to receive such positive feedback. We’re happy that we could provide the right care and support to you and your parents. If there is anything more we can do for you, feel free to get in touch with me.


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Review from Caroline G (Friend of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a parish visitor at Freshford for over two years and I have always been greeted by friendly staff, staff who are very caring and competent in their job and a lot of laughing and joking. All in all a very happy home.

Reply from Racheal Spooner, Home Services Administrator at Freshford Cottage

Thank you for your kind review. We look forward to seeing again soon.


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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Freshford Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Freshford Cottage is calculated as follows: ( (111 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 133 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Freshford Cottage is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Pamela

Pamela Fuller

Job Title: Senior Healthcare Assistant

Joined: 2015

Pamela has been at Freshford for 9 years and has 30 years of experience in care.


She enjoys getting to know all the resident's likes and encourages these to be met and to make these known to all staff.


Pamela has an NVQ 3 and is the champion of infection control and hydration. Being a champion requires extra training and comes with more responsibilities.


Her extra responsibilities include monthly audits, ensuring staff use the right-hand washing technique and encouraging fluid intake of residents.


Pamela is a very much loved member of the team here at Freshford.